Virgin Money Australia

🛑 Scam alert 🛑 We’re seeing an increase in reports of individuals impersonating Virgin Money staff, calling customers and requesting their one-time password to access their Internet Banking.

🚩 Red flags to look out for:
👉 Scammers have been known to typically call from private numbers or landlines that may impersonate genuine Virgin Money phone numbers.
👉 The scammer often emphasise urgency and allude to your account being compromised to pressure you to provide your personal information quickly.
👉 Scammers may seem knowledgeable and recite personal details that you have recently entered in an online form. Consider calls received soon after clicking online links or entering your phone number into online forms.
👉 Multiple calls from the same number claiming to be from different organisations or financial institutions.

For more information and tips on keeping you safe from scams, visit scamwatch.gov.au. And visit virginmoney.com.au/help/privacy-and-security/fraud-and-scam-assistance/ to keep up to date on how we’re supporting customers.

If you believe that you’ve been a victim of a scam, call us immediately on 13 81 51.

Update 1PM: We’ve finished the system maintenance on our banking platforms. All services on the Virgin Money app are available. Thanks for your patience.

We’re completing system maintenance on our banking platforms this weekend, so the Virgin Money app will be unavailable between 2:00am – 1:00pm AEST Sunday, 16 June.

Here are a few tips to help you prepare:

👉 During this period, Instant Payments into your account using PayID will be delayed and expected to land later in the day on Sunday, 16 June.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 15 June if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Saturday, 15 June if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.virginmoney.com.au/help/system-status

We’re completing system maintenance on our banking platforms this weekend, so the Virgin Money app will be unavailable between 12:00am – 7:00am AEST Sunday 12 May.

Here are a few tips to help you prepare:

👉 During this period, Instant Payments into your account using PayID will be available.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available.

👉 You won’t be able to access your app to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Saturday 11 May.

For more information and further updates on this maintenance, visit our website: https://www.virginmoney.com.au/help/system-status

🛑 Scam alert: 'Deepfake' technology is being used to create fake videos of celebrities and public figures to promote different investment products and platforms.

'Deepfakes' are lifelike impersonations of real people created by artificial intelligence (AI).

🚩 What to look out for:
1. Articles or videos of a celebrity/public figure claiming to make big profits from a trading or investment platform.
2. The person speaks with odd pitches or unusual pauses and facial/mouth movements don't match the speaking tone or aren't in time.
3. The video/image is low quality.

For more information and tips on keeping you safe from scams, visit scamwatch.gov.au.

If you believe that you’ve been a victim of a scam, call us immediately on 13 81 51.

We’re completing system maintenance on our banking platforms this weekend, so the Virgin Money app will be unavailable 12:00am – 2:00am AEST Saturday 9 March.

Here are a few tips to help you prepare:

👉 During this period, Instant Payments into your account using PayID will be available.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available.

👉 You won’t be able to access your app to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Friday 8 March.

For more information and further updates on this maintenance, visit our website: https://www.virginmoney.com.au/help/system-status

Our thoughts are with our people, customers and communities in North Queensland as they prepare for Tropical Cyclone Kirrily to make landfall.

Virgin Money is ready to support any customers who may be impacted with our emergency Fast Track Relief assistance.

For more information, please visit: https://virginmoney.com.au/help/support-and-assistance

With the severe weather events causing dangerous conditions across Victoria, our thoughts are with all affected people, customers and communities.

For those impacted, Virgin Money has activated its Emergency Fast Track Relief assistance to provide urgent support for affected customers.

The safety of our customers remains our highest priority and when safe to do so, we encourage customers from impacted areas to contact our Customer Contact Centre teams to discuss the options available to them.

For more information, please visit: https://virginmoney.com.au/help/support-and-assistance

With parts of South East QLD and Northern NSW experiencing dangerous weather conditions, our thoughts are with all people and communities impacted.

Virgin Money has activated its Emergency Fast Track Relief assistance to provide urgent support for affected customers. When safe to do so, we encourage impacted customers to call us on 1800 701 997 to talk about the options available to them.

For more information, please visit: https://virginmoney.com.au/help/support-and-assistance

During the holiday period, our Contact Centre will be unavailable on Christmas Day, Boxing Day and New Year's Day.

For other ways to get in touch, visit: https://virginmoney.com.au/help/contact-us

With the holidays approaching, please allow extra time for incoming or outgoing payments to be processed.

Transfers between banks and some accounts can take up to three business days depending on when this is made. Any transfers made late in the day, on weekends and on public holidays like Christmas Day, Boxing Day or New Year’s Day, may take a little longer. However, Osko transfers will be processed immediately.

Wishing you a safe and happy holiday season.

With the evolving situation causing dangerous conditions across parts of Far North Queensland, our thoughts are with all affected people, customers and communities. For those impacted, Virgin Money has activated its Emergency Fast Track Relief assistance to provide urgent support for affected customers.

The safety of our customers remains our highest priority and when safe to do so, we encourage customers from impacted areas to contact our Customer Contact Centre teams on 1800 701 997 to discuss the options available to them.

For more information, please visit: https://virginmoney.com.au/help/support-and-assistance

Whether asking for a pay rise or a career break, work negotiations can be tricky but are handy a handy skill to have. 🤝 Give yourself the best chance of success with our go-to approaches and tips: https://virginmoney.com.au/blog/my-life/conversations-to-help-your-career

Got a holiday coming up and want some pointers to help you plan, book and budget? We've got you. Swipe through for our tried and tested advice. 🤑🏖️📚️

To find our more, visit: https://virginmoney.com.au/bank-and-save/accounts/boost-saver

With more Australians reaching for their digital cards, scammers have shifted. A digital wallet scammer tricks their victims into sharing their details and verification codes, allowing the scammer to save card details into their own devices.

Check out our tips to keep you safe from getting scammed. 🤳🔐
https://virginmoney.com.au/help/privacy-and-security/fraud-and-scam-assistance

Following the RBA’s decision to increase the cash rate, we have an update on what this means for our customers. From 10 November, we’ll lift variable home loan interest rates by 0.25% per annum for new and existing customers.

To support our customers, we currently offer competitive rates on our online savings products. We’ll continue to review rates on all our products to ensure they balance the needs of all customers. Terms and conditions apply, visit our website for more information.

For assistance managing these changes, you can find more information, support, and useful tools on our website: https://virginmoney.com.au/help/rate-rise-hub.

With the evolving bushfire situation causing dangerous conditions across New South Wales and Queensland, our thoughts are with all affected people, customers and communities. For those impacted, Virgin Money has activated its Emergency Fast Track Relief assistance to provide urgent support for affected customers.

The safety of our customers remains our highest priority and when safe to do so, we encourage customers from impacted areas to contact our Customer Contact Centre teams on 1800 701 997 to discuss the options available to them.

For more information, please visit: https://virginmoney.com.au/help/support-and-assistance

It’s Cyber Awareness Month so we’ve collated these 4 simple safeguards for you to help keep your accounts and devices secure. ⛑️💻

UPDATE 12PM AEDT – Tuesday 10 October: All outstanding funds transfers from Virgin Money accounts to other institutions have now been processed. These funds will arrive with the recipients in the next few hours. Thanks again for your patience.
——

UPDATE 4PM AEDT: Virgin Money funds transfers are back up and running. You might notice a delay to transfers made from your Virgin Money account to another institution over the weekend, we’re working hard to get these funds transfers out as soon as possible. Thank you for your patience.
——

We’re working through an issue causing delays to funds transfers made into and out of Virgin Money accounts since 5am AEDT yesterday, Sunday, 8 October.

OSKO and instant payments, card transactions and ATM access are all working as usual.

We know how important it is for you to be able to access your money wherever you are and whenever you need it, and we’re sorry we’ve let you down. We’re working hard to get this solved as soon as possible.

We’re making some changes to improve the stability of the Virgin Money app. This means the app will be unavailable between 10:55pm AEST Saturday, October 7 to 3am AEST Sunday, October 8, 2023 while we complete this work.

We’re sorry to put you out again, but this work is necessary to prevent any further unplanned outages or impacts.

Here are a few tips to help you prepare:
👉 During this period, Instant Payments into your account using PayID will be delayed and expected to land later in the day on Sunday 8 October.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday 7 October if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.virginmoney.com.au/help/system-status

Ready to transform your home sweet home? 🏡💫 Give your home a valuable makeover with our simple guide to financing your dream renos. From tapping into home equity to access government grants, we've got the insider tips you need.

Read the full article on our blog: https://virginmoney.com.au/blog/home-loans/how-to-finance-your-home-renovation

[LAST UPDATE – Sunday, 3 September 5:23pm AEST: We’ve fixed the issue impacting our systems and are bringing our services back online. The Virgin Money mobile banking app is available, however account balances may take several hours to update with transfers, transactions and payments made since 9am today. Again, we’re really sorry this has happened, and thank you for your patience and understanding. We’ll keep you updated as further services are restored.]

[UPDATE – 2:37pm: It’s taking us longer than we’d hoped to fix this issue, but all our teams are online working hard to bring back services. We’re really sorry for the inconvenience this is causing, and thank you for your patience and understanding.]

We’re experiencing a technical issue causing the Virgin Money app to be unavailable and apologise for the inconvenience. This issue started at 9am this morning, Sunday 3 September 2023.

Here are a few tips to help you through this while we work urgently to fix the issue:
👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day once the issue is resolved.

👉 Instore and online payments using debit and credit cards (including digital wallets) are available, reduced limits may apply.

👉 Transfers made to your transaction account this morning may be delayed.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply.

For more information and further updates on this, visit our website: https://www.virginmoney.com.au/help/system-status

[UPDATE 5:50PM – Thank you for your patience. After a short delay, end of month interest has now been applied to customers’ Virgin Money savings accounts.

Unfortunately, delays to the processing of some payments and Visa Debit Card transactions made between Wednesday, 30 August and Friday, 1 September are ongoing.

We’re working to process all outstanding payments as soon as possible. For more information, visit our website at www.virginmoney.com.au/help/system-status ]

[UPDATE 12:10PM – Our Virgin Money contact centre is currently experiencing a high volume of calls, so wait times may be longer than usual. If you’re looking for updates on Virgin Money interest and payment delays, please visit our website at www.virginmoney.com.au/help/system-status ]

Thanks for your patience while we resolved the technical issue affecting our Virgin Money app and Visa Debit Cards yesterday.

As a result of this issue, there has been a delay to the processing of end of month interest payments to Virgin Money savings accounts. Some payments made to Virgin Money accounts on Thursday, 31 August are also still being processed.

We’re sorry for the delay and we’re working on processing all outstanding payments as soon as possible. We’ll keep you updated on our website at www.virginmoney.com.au/help/system-status

[UPDATE 1:50pm – We’ve had some technical issues with our app, but we’re happy to be back online. We apologise for any inconvenience. Your account balance, and any transfers or transactions you’ve made since 9pm last night may take a few more hours to update.]

[UPDATE 9:57am – It’s taking us longer than expected to restore our services, and we’re working to get back online as soon as we can. We appreciate your continued patience.]

We’re experiencing a technical issue causing the Virgin Money app to be unavailable from 9pm on Wednesday 30 August 2023.

Here are a few tips to help you through this while we work urgently to fix the issue:

👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day once the issue is resolved.

👉 Instore and online payments using debit and credit cards (including digital wallets) are available, reduced limits may apply.

👉 Transfers made to your transaction account since 9pm yesterday may be delayed.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply.

For more information and further updates on this maintenance, visit our website: https://www.virginmoney.com.au/help/system-status

It’s tax time, so it’s important to be wary of any contact (email, phone calls, text messages) claiming to be from Virgin Money or the ATO that you suspect is not genuine.⁠
⁠
Stay updated with the latest scam alerts and how to best⁠ avoid them either on our website or subscribe to the ATO’s⁠ email updates.⁠
⁠
Tips to avoid being scammed:⁠
👉️ Never provide personal information to any unsolicited contacts. Call the organisation directly using a phone number on their website.⁠
👉️ Shred personal documents before throwing them out.⁠
👉️ Create complex passwords.⁠
👉️ Monitor your physical mail and, if you can, opt for paperless.⁠
👉️ Set all your apps’ settings to private.

We’re completing system maintenance on our banking platforms this weekend, so the Virgin Money app will be unavailable between 4:00am – 7:00am, Sunday 20 August AEST.

Here are a few tips to help you prepare:
👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day on Sunday 20 August.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday 19 August if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Saturday 19 August if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.virginmoney.com.au/help/system-status

Planning a Euro vacay or Bali getaway? From bagels to buses, we've worked out how you'll need to budget for your fave destinations. 🍔 🚌

Read the full article on the Virgin Money blog.

This winter, you don't have to get out of bed to earn Bonus Virgin Money Points. Just shop with our grocery, takeaway and drinks delivery legends via the Virgin Money app.