Ergon Energy Retail

Time's running out! Nominate your RFDS Local Hero before nominations end at midnight tonight! 🏆

The RFDS are searching for outstanding Queenslanders making a positive impact within their communities. 🛫

Know someone deserving? Nominate them for the RFDS Local Heroes Awards now ➡ https://rfdslocalhero.com.au/

The winner receives a $20,000 grant from us here at Ergon Energy Retail to assist in enhancing health and wellbeing within their community. 🙌🏻



Royal Flying Doctor Service - Queensland Section

The festive season is a wonderful time of year but it can also be stressful and lonely for some.

The Royal Flying Doctor Service - Queensland Section has dedicated mental health resources such as fact sheets, podcasts, meditations tips and more. View them here: https://bit.ly/3TSYS13 💙

And remember, whatever you're feeling, you don't have to go it alone. If you or anyone you know needs help, you can contact:
• Lifeline on 13 11 14
• Kids Helpline on 1800 551 800
• MensLine Australia on 1300 789 978
• Su***de Call Back Service on 1300 659 467
• Beyond Blue on 1300 224 636
• headspace on 1800 650 890
• ReachOut at au.reachout.com

Storm season is well and truly upon us ⚡

Make sure you're well-prepared, informed and staying safe during any severe weather that may impact your local community.

❗ Discover crucial storm safety tips on Ergon Energy Network’s website here: https://www.ergon.com.au/network/outages/storms-and-disasters/keeping-safe-in-severe-weather

❗ Stay up to date on power outages with Ergon Energy Network's outage finder: ergon.com.au/outagefinder

It's almost that time of year! 🙌🏻
Whether you're hitting the road or staying home, here are some simple tips for managing your energy use over the school holidays: https://bit.ly/3DBkkBX

Storm season is well and truly here. ⚡

Keep safe and stay up to date on power outages with Ergon Energy Network's outage finder: ergon.com.au/outagefinder

Keeping on top of your appliances' electricity usage is a smart way to ensure your home's best energy efficiency. 💡

To get an idea of how much energy your appliances are using, just enter your info and our usage calculator will tell you!

📍 Visit https://bit.ly/3Cpof4E

We’re making some changes for the better, and we want to keep you in the loop. 📢

Over the coming months, you’ll receive a letter or an email from [email protected], about updates to your account number, new payment details, and how we’ll contact you in the future. 📩

To learn more visit ergon.com.au/makingchanges.

Make a difference in your community today!

You can elect to donate a minimum of $2 on each electricity bill to the Royal Flying Doctor Service - Queensland Section to help this vital community service stay in the sky. 🛫

Register to donate here ➡ https://bit.ly/3kPrYlC

Do you or someone at the property need life support equipment such as an oxygen concentrator or kidney dialysis machine?

If so, you could be eligible for our Life Support program.

💡 Please note:

📌 Program participants receive notifications of any planned interruptions to their supply from us or their distributor.

📌 You may still experience unplanned supply interruptions, so we recommend having a plan of action for when you're without power.

Visit our website to find out more: https://bit.ly/3NrAWPJ

Today, we're pausing to remember those who gave so much. Lest we forget.

Knowledge is power when it comes to managing your energy costs. 💪

Here’s some useful resources that can help you get all the info you need:

📄 Having trouble understanding your bill? Our handy guide to your bill can help: https://bit.ly/3BgJwwJ

💡 What uses the most energy in your home? Our household energy calculator has the answer and can help you understand how to save: https://bit.ly/3k8T5HG

📞 Our call centres are currently facing a major telephony disruption due to the nationwide Optus outage. Thanks a million for your patience while this issue is being resolved! 📞

Sometimes it can feel like all of your bills arrive at once.

If you need a hand with your bills, we've got lots of options to help, from payment plans to rebates and support programs. 🤝

You can find out more here ➡ http://bit.ly/3PCvwSf

Ergon Energy Retail is thrilled to have backed the RFDS Oceans to Outback Challenge throughout the month of October!

Together, our employees raised $11,400 and covered an impressive 3,207km. 💸🚶🚶‍♀️

Oceans to Outback is a month-long fitness and fundraising challenge organised by the Royal Flying Doctor Service of Australia.

This initiative encourages participants to enhance their fitness, raise funds, and contribute to the RFDS's mission of delivering vital healthcare services across Australia. ✈️

Our enduring partnership of over 23 years fills us with pride. Thank you for your support! Royal Flying Doctor Service - Queensland Section 💚💙

Running a small to medium business? Find out how to reduce your power, water and waste bills with ecoBiz.

This free program includes one-on-one coaching with an ecoBiz expert, who’ll provide you with an action plan to help your business save money and increase efficiencies. ✅

ecoBiz is funded by the Queensland Government and run by Business Chamber Queensland.

To find out more and register visit: https://bddy.me/46Fypuj

We're proud to employ 100% regional Queenslanders in our Customer Solutions Centre. 📞

So when you pick up the phone to call us, you'll be speaking with someone like Simone from Townsville, who truly understands what it's like living and working in our communities. 🤝

At Ergon Energy Retail, we stand together to raise awareness this October.

Breast Cancer Awareness Month is a powerful reminder of the strength, resilience, and courage of those battling this disease.

To all the survivors, fighters, and their families, we honour your bravery and stand by you. Let's use this month to spread knowledge, promote early detection, and support research initiatives aimed at finding a cure.

Remember, early detection saves lives. Encourage your loved ones to schedule regular check-ups and screenings. Together, we can make a difference.

Learn more here:
• www.breastscreen.qld.gov.au
• www.cancerqld.org.au

💖

We’re currently experiencing longer wait times than usual. We apologise for the delay and thank customers for their patience. If you prefer to call before midday, we have a call back service which allows you to keep your place in the queue without waiting on hold. If you’re already registered for My Account, you can also manage your account online at ergon.com.au/myaccount.

Do you hold a concession card? 💳

The Queensland Government offers eligible pensioners, seniors, health care card holders and ImmiCard holders an electricity rebate to assist with the cost of electricity. 💰

This rebate is applied to each bill and is calculated at a daily rate.

To see if you are eligible or for more information view our website ➡ https://bit.ly/3PQIYBR

Are you getting the most out of your solar panels?

🌞 Trim any trees that might be shading your panels – just remember to always check for overhead power lines first. * If there are branches near your power lines or solar panels, please either contact an arborist or phone Ergon Energy Network on 13 74 66.

🌞 Regularly check the status lights on your inverter and the display panel for any significant changes in your solar output.

🌞 Get your solar system serviced/cleaned every 12 months by an accredited solar installer or licensed electrical contractor.

More information here: https://bit.ly/3PQr2XW

Summer's around the corner! Now's the time to clean your air conditioner filter - it helps your aircon run more efficiently, keeping you cooler and saving on your power costs. ❄ For more information, visit: https://bit.ly/3S2CJMy

Rebates between $300 and $1000 are available for eligible Queenslanders who replace old appliances with energy efficient ones, thanks to the Queensland Government’s Climate Smart Energy Savers program. 💡

Upgrading old appliances can help you save big on your energy bills and reduce your carbon footprint. 💰🍃 Rebates are available for washing machines, dryers, dishwashers, fridges, air-conditioners and hot water systems. The program is part of the State Government’s Queensland Energy and Jobs Plan. Rebate applications and payments are being administered by the Queensland Rural and Industry Development Authority.

To find out more and apply visit: https://www.qld.gov.au/housing/home-modifications-energy-savings/climate-smart-energy-savers

Did you know that Ergon Energy Retail 📩 and Ergon Energy Network ⚡ are two separate companies?

📩 Here at Ergon Energy Retail, we sell the electricity that powers your home or business. We can help you with:

- Billing and managing your account
- Opening new accounts
- Moving your electricity when your move home or business
- Finding the right electricity tariff
- Managing your electricity use at home or work.

⚡ Meanwhile, Ergon Energy Network builds and maintains the electricity network (such as the poles and wires). They can help you with:

- Planned and unplanned outages
- Establishing new network connections for homes and businesses
- Meter reading
- Electrical safety
- Network management for technologies like solar, batteries and electric cars.

Find out more ➡ www.ergon.com.au

Big shout-out to our amazing Ergon Energy Retail team members, Amy and Vanessa, for handcrafting 13 adorable RFDS planes for their littlest patients! 🛫

It took them around 1.5 hours to crochet each plane. Below, you can see Amy's sons (Theo and Oliver) proudly holding the finished creations.

Thank you for your heartfelt dedication to the Royal Flying Doctor Service - Queensland Section ! ✨🛩️

Did you know that you can secure your property while still providing access for the meter readers? 🏡

Purchase an Ergon Energy authorised lock, available from Queensland Locksmiths. 🔐

Their locks range from simple padlocks to complete handle-lock systems to secure gates, buildings, or meter boxes.

Find out more ➡ https://bit.ly/3XDUnta

Have you experienced an unforeseen emergency or short-term financial crisis within the past 12 months?

The Home Energy Emergency Assistance Scheme provides a one-off emergency payment and may provide some much-needed relief in paying your electricity bill. 📩

See if you're eligible: https://bit.ly/3PVN4sg

Received a fishy email? 🐟 Scam emails are becoming more common and sometimes it can be hard to tell what’s real and what’s not. 🕵️‍♀️

We’ll only send you e-bills from the email addresses [email protected] and [email protected] ✔️

If it’s not from one of these email addresses or if you’re in doubt, don’t click on any links in the email – instead head to ergon.com.au/myaccount to view your bill online.

Remember, we’ll never email you to ask for your personal banking or financial details. ❌

You can learn more about how to tell a scam from a real Ergon Energy Retail email here: https://www.ergon.com.au/retail/help-and-support/were-serious-about-your-security

📌 Just a reminder...

Our Call Centre will be closed Monday 2 October for the Public Holiday, and our friendly team will be back on board Tuesday 3 October (8am - 5pm). 📞 📞

Using energy mindfully is a great way to save money while helping the environment. 💚 Best of all, it's easy to do with only a few small changes around the home. Check out our website for our top energy saving tips: ergon.com.au/homeenergytips

Do you or someone at the property need life support equipment such as an oxygen concentrator or kidney dialysis machine?

If so, you could be eligible for our Life Support program. 💡

📌 Program participants receive notifications of any planned interruptions to their supply from us or their distributor.

📌 You may still experience unplanned supply interruptions, so we recommend having a plan of action for when you're without power.

Visit our website to find out more: https://bit.ly/3NrAWPJ