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11/08/2020

Distinguished Engineer – Cybersecurity (will also consider Senior Developer/Architect)
Job Description
Canada’s rapid growth has created an excellent opportunity to build and grow your career and make a big impact to everyone’s life. With over 1+ billion mobile & IoT devices currently active, aims to provide industry-leading security across the entire technology stack. Waterloo Research Center is actively involved in cutting-edge research in the areas of data security and privacy protection for enterprise, mobile, IoT devices. The Data Security & Privacy Protection Research Team is looking to hire a Senior Technical Planner – Mobile Security to work on our next generation data security and privacy protection technology interacting with a variety of teams.
Responsibilities
Participate in strategic planning and forecasting meetings for a variety of current and future security & data protection related software projects
Interact & collaborate with key security research staff and teams across the globe
Provides expertise in conducting research, evaluations, and studies required to develop both short-term and long-term plans
Provide update reports to Waterloo RC Directors and HQ product line
Working closely with local research teams on system engineering, architecture and design work
Position Requirements
Bachelors, Master or PhD degree in Computer Science or Electrical Engineering or Mathematics
In-depth knowledge of Mobile Data Security and Privacy Protection
8+ years of experience with research/software/cyber security project planning
Experience in architecture design, or technical planning, or product planning, or consultant of ICT industry or ICT technology is preferred
Demonstrated understanding of information security protocols
Qualifications Considered an Asset
Excellent relationship management skills that will enhance and build upon existing relationships with industry partners and academic institutions
Project-manage agreed-to University research relationships and programs, and conduct market research and analysis, to evaluate, interpret and contribute to strategic technology planning
Good knowledge of mobile/phone security industry landscape in North America
Experience working within consumer goods industry
Previous experience collaborating with Universities for security related projects will be considered a strong asset

11/08/2020

Senior Researcher of Data Center Network (DCN)
Our Client in Markham or Waterloo is searching for a chief scientist. As a member of research and Innovation Lab, you will be collaborating with DCN LAB to research innovative DCN network architecture and protocols to invent the next generation of DCN networking technologies.
Your responsibilities
Responsible for the planning map of DCN characteristics, low-latency networks, computing/storage networks and other technologies.
Responsible for the construction of competitiveness in the field of DCN and recognize the industry competitiveness.
Sharp business sense of IT Industry which may orient DCN revolution. Such as HPC, Edge computing, Storage, etc. Capture the cutting-edge technology innovation in the DCN field and incubate research projects.
Be active in technical innovation. Cooperate with HQ research team and play a key role in various technical reviews.
With global vision and keen sense of technology, seize opportunities to make unique contributions to company DCN research.
Required background and experience:
Skills and experience required in the position are:
At least 5 years’ experience in roles of DCN architecture, protocol design and research of technology in networking.
Doctorate in computer science, computer network, communication, mathematics and applied mathematics;
Proficient in network protocols such as Ethernet, IB, TCP / IP.
Familiar with the network requirements of typical application scenarios (storage, database, HPC, cloud, etc.) in the IT field
Have deep understanding of DCN business strategy/product portfolio, rich experience in research domain and product line are both preferred.
Strong background in some of the following domains:
DC networking
SmartNIC and switches
Cloud and virtualization
RDMA, NVME and other SAN protocols
Network based analytics
Distributed computing/storage
Required skills / personal characteristics
Good social and team working skills as well as ability to work independently.
Good communication and documentation skills.
Proven innovative skills and out-of-box thinking: ability to go beyond state-of-the-art. Be Enthusiastic about creating new ideas.
Location
This is a permanent position at R&D office in Waterloo or Markham, Canada

11/03/2020

SAP Functional Solution Architect.

Lead SAP Supply Chain practice on high-priority shorter-term projects

Assist in pre-sales activities (RFP responses, Client Discovery, Demo Preparation and Delivery)
Work with the SAP Director, to drive improvements in our current SAP landscape, industry-specific solutions and delivery capabilities
Assist in the design of SCM enhancements and/or extensions to standard SAP using the latest SAP technologies
Provide functional and architectural guidance to teams designing leading-edge solutions in the supply chain space.
Provides recommendations on solutions to optimize business process (solution specific capability).
Participate through the full lifecycle of SAP implementations, which includes gathering requirements, designing solutions, configuring SAP, testing, deployment, and transitioning the solution into sustainment. In addition to these responsibilities, the candidate will provide inputs that will lead to the transformation of our legacy ECC team into SAP S4 Hana.
This role requires deep knowledge and understanding of SAP's ECC 6 Ehp 7 (FICO, SD, MM, PP, WM) and S4
In agreement with the PM and the Business application Director, The SAP Functional Architect will Facilitate collaborative architecture discussions with our customers, IT and business executives. Also, facilitate communications between business and technology stakeholders to ensure desired business outcomes are met, Analyze and map clients' business requirements, provide full solution discussions on the various integration points between the SAP modules and other applications
Qualifications:
10+ years of SAP experience
Minimum three full life cycle implementations of SAP, involving SCM and at least one complex projects
Proven SCM functional, process, and solutioning expertise
Proven experience implementing SAP best practices
At least 1 year of S/4HANA experience
Location: Mississauga
Duration : 6 Months possibility of extension for another 6 months
Salary : Depends on experience

Please forward updated resume at [email protected]

09/03/2020

Full time Senior Architect role Toronto

Full time role in Toronto
Two positions below.

1) OS Kernel
· Insight into the technology evolution trend of the OS field and Android system, industry development trends, identify key technology points that may be used in the next 1-3 years and ensure that key technologies are Ready in advance.
· Responsible for the strategic planning and technical planning of the OS field and Android system technology for the next 1-3 years, and support the goal to the ultimate user experience of terminal software.
· Plan innovative technology projects, lead the R&D team to achieve technical standards and product landing, and form incompatible technical & product competitiveness of Huawei.
· Build the bridge with top institutions for phasing nova technology & establishing Huawei's industry notability.

2)Graphics/image pre-research
· Research on the evolution of graphics and image rendering and high-performance rendering architecture technologies in the industry; build Huawei's own key technologies for high-performance graphics rendering in and distributed scenarios
· Pre-research explores the high-performance and low-power graphics rendering technology architecture; from the perspective of software and hardware co-optimization(by the optimization of software and hardware), discover industry-leading software technology innovation and corresponding hardware architecture evolution
· Build a competitive graphics rendering software architecture to meet users' core demands for high picture quality, high frame rate, high special effects, and improve Huawei product competitiveness;
QUALIFICATIONS
For the candidate who has more expertise in OS Kernel
· Minimum Bachelor’s degree in computer science or telecommunication or related filed;
· Solid understanding in at least two of following
· Architecture of Android OS, graphics rendering systems, UI system structure, communication networking
· Distributed database, hardware virtualization, distributed rendering, compiler.
· Insight into the key technologies of the standby operating system and identify revolutionary software and hardware technologies for OS.
· Solid ability to design the OS architecture
· With the requirements of key OS technologies and the ability to analyze organize systems
· Familiar with the key technical details of the operating system and have strong problem-solving skills
· Able to fully partner in OS system planning, design and project establishment
For the candidate who has more expertise in graphics/image
· Minimum Bachelor’s degree in computer science or telecommunication or related filed;
· Minimum 8 years of related industrial experiences in relevant fields, which include but not limited to
1. Able to analyze and organize system requirements in the field of graphics and images
2. performance optimization and power optimization of the graphics rendering framework
3. Solid understanding in Android graphics rendering architecture.
· Well-familiar with at least 2 of following:
1. Android graphics rendering architecture
2. OpenGL ES interface or Vulkan API
3. mainstream 3D rendering engines, familiar with mainstream mobile hardware rendering architectures such as PowerVR or Mali
4. Knowledge of graphics algorithms and image processing algorithms
· 5 years + project experience in rendering performance optimization and system power consumption
· Excellent planning and communication skills.
ADDITIONAL INFORMATION
For this position, candidates with proven successful business cases are HIGHLY preferred.

If interested please email your updated resume at [email protected]

09/03/2020

Portland Oregon.

Canadian Citizens TN visa provided.
Or any local USA candidates

2 to 4 positions ASAP.

1 to 2 positions are needed for middle python/java developer (4 to 5 years experience plus AWS cloud experience).
Pay is $125K all inclusive. Paid bank holidays.

1 to 2 position for a cloud system architect. Preferably on AWS but can consider consider candidates with Azure and Google cloud experience (Middle level with 4 to 5 years experience).
Pay is $130K all inclusive. Paid bank holidays.

Please apply at:

[email protected]

06/03/2020

*Enterprise Sales Specialists*

Please apply at *[email protected]*

Our client is a TSX-V listed software publisher and an equal opportunity employer that supports workplace diversity.
Established in 1992, they are a technology pioneer of Post-Quantum Cyber Security and Remote Access Software Solutions.

Their latest innovation is in cyber security with the development focus on Quantum-Safe Cryptography. Our client's patent-pending Quantum-Safe Cryptography is designed to operate on classical computer systems as we know them today while at the same time are secure enough to safeguard against potential cyber attacks from quantum computers.

Our clients award winning products and services are marketed around the world. The tremendous increase in demand for our services and patented technologies has created openings in our R&D area. This is an excellent opportunity for successful candidates to further their careers with a result-oriented company in an exciting fast-paced industry.
Enterprise Sales Specialists:
- Familiar with cyber security products and their operating concepts
- Experience in prospecting, positioning, and selling technology solutions to enterprises
- Experience in negotiating large strategic deals and
- Experience in managing ongoing customer relationships
- Strong verbal, written, and presentation/communication skills
- Highly motivated, self-driven, and organised
Employment:
- Full-time

50,000 Base Salary + Generous Commission + Benefits

03/03/2020

Tableau Developer for USA

Description:

Design, develop, and implement complex reports and dashboards using Tableau/Tableau Prep
Build & deploy complex data sources
Use advanced data visualizations techniques to provide concise and compelling summary of analysis findings in reports and presentations
Interact with various stakeholders to understand their business needs, communicate project status and develop relationships to ensure satisfaction

Skill:
5-7 year of experience
Intermediate to advanced Tableau skills highly preferred
Build and deploy data visualization dashboards targeted to various stakeholder teams
Understanding of user-centered design and development
Ability to work with structured and unstructured data sets
Experience with other data visualization tools (PowerBI, SAS, Qlikview) a plus
Experience using R / Python for data visualization a plus
Intermediate to advanced SQL skills a plus
Experience with Agile Development, Scrum methodology

Please Apply to [email protected]

29/02/2020

We are currently hiring for Recruitment Specialist

Responsibilities and Duties

Establishes recruiting requirements by understanding company plans, goals, and objectives; meeting with managers and owner to discuss needs.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites.
Determines applicant requirements by studying job description and job qualifications.
Attracts applicants by placing job advertisements; networking and using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Understands current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes human resources and organization mission by completing related results as needed.

Qualifications and Skills

Minimum 2 years' experience within Recruitment, retail or hospitality environment preferred
CHRP designation is an asset
Diploma or certificate in Human Resource Management

Interested candidates can apply via [email protected]

29/02/2020

SAP Supply Chain SME – someone with knowledge of Variant Configuration

Location: Mississauga

if interested please email your updated resume at [email protected]

27/02/2020

Our client in USA is hiring for ServiceNow upgrade project. Candidate will be mostly working remotely for this job.

Activities in support of the ServiceNow London to New York version upgrade:
o Analysis of the current environment and architecture for upgrade planning
o Perform upgrade, validation testing and resolve defects resulting from the upgrade
o Upgrade the remaining test and production environments

Services - Upgrade ServiceNow from London to New York:

The upgrade of ServiceNow from London to New York will include the following activities to be performed by Supplier as part of the Services:

o Move update sets from a development instance to a test instance
o Clone development instance with a production instance
o Clone a second development instance (Dev2)
o Configure / set up additional Mid-servers as required
o Upgrade the development instance to the New York version
o Review the upgrade logs and perform defect break-fix
o Test the development instance with test cases and address defects
o Move updated sets from the test instance to the development instance
o Test the modules with the provided functional test cases
o Upgrade the test instance to the New York version
o Deploy the update set created for fixing the upgrade defects from the development instance to the test instance
o Address further defects identified in the test instance
o Move the revised defects fix update set back into test and perform re-test
o Perform backup of the production instance
o Upon test instance completion, schedule the upgrade for production instance
o Deploy the New York upgrade and update set to production

Please send updated resume at [email protected]

26/02/2020

MuleSoft Developer/Architect

Location: Iselin/NJ

Need Locals, as In-person is Mandatory

Please send updated resume at [email protected]

Bachelor’s Degree in Computer Science, Engineering or an equivalent

10 years in an Information Technology role dealing with software design and development.
Must have 4+ years of experience in design, coding, testing, implementation, and documentation of MuleSoft APIs and MuleSoft AnyPoint 3.X-4.X
5+ years of experience with Integration Architecture concepts and patterns, including Micro Services, Service Oriented Architecture, Batch Integration, RESTful JSON services, etc.
Significant experience with C # or Java, Python, MVC design pattern, JQuery, KendoUI.
Experience with Salesforce integration is highly desirable.
Advanced in SQL query language in an MS environment
Understanding of Relational Database and data warehouse designs.
Background in Test Driven Development (TDD)
Experience in Agile/Kanban/Lean methodologies
Create project documentation to ensure support team can provide high level of support.
A collaborative, consultative approach and the ability to gain confidence of business Associates. Must be equally comfortable with technical or business Associates.
Willingness to learn new web development technology.
Must be a self-starter and quick learner and be able to multitask.
High energy level, strong work ethic and attention to detail with ability to execute on-time, and on-spec.
Good verbal and written communication skills.

26/02/2020

Job Title Professional Services Practice Principal
Reporting To CMT or Regional Practice Lead

Location: Ottawa

Please Apply at [email protected]

Job Purpose
The Practice Principal is a trusted advisor that engages with the client portfolio in collaboration with Professional Service Sales Principals to identify, develop and position service offerings to meet envisioned business outcomes. The role is instrumental in consulting with customers to establish their overall journey/vision, business drivers, future operational state and the roadmap toward transformation through to ex*****on. Practice principals have to map out the entire customer journey (with support from a team of Engagement Managers, Solution Architects and Practice Consultants), and work with the customer on the “Business Capabilities” that are required as part of that journey with respect to Business, Governance, and People

Practice Principals will have a broad range of skills to engage with the IT and business executives in the customer organizations to advise them on the right technical and non-technical changes required in their journey with Vantara.

As an industry expert and thought leader the Practice Principal will play an active role as a contributor to the ideation, continual innovation and commercialization of new service offerings with the Unified Offering Management group and actively support a culture of knowledge sharing.

Responsibilities

Work proactively with Sales on large and complex opportunities, helping to position service philosophy, delivery and best practices.
Leads the definition and development of value propositions to address the business and technology gaps and challenges between the customer’s current state and their desired future state. Value propositions and business cases may be developed on behalf of a client as a billable project in response to a solicited request or as an unsolicited response.
Develop appropriate customer relationships using an elevated level of relationship management skills that will clearly establish the strategic IT and other needs of the customer and how they can be satisfied by the business model with sustaining good business relationship over the entire solution sales cycle. Become an advocate for Vantara’s vision, value proposition, and diverse offerings by conceptualizing, planning and leading implementation/adoption of Vantara solutions.
Performance Measures
Achieves assigned regional revenue and profitability targets
Managing customer satisfaction through the sales and delivery lifecycle
Meet and maintain expected utilisation objectives

Profile

10 to 15+ years of experience focused on technical or business consulting in one or more of the following areas: Cloud and Infrastructure, Digital application development, Analytics including data warehouse, business intelligence, UX or Big Data, IoT.
Mainframe expertise
Have one or more deep dives in; business case development, business architecture, organizational change management, IT Governance, data centre migrations, ITSM, ITIL, TOGAF, COBIT, PMBOK, or IT process & compliance.
Strong listener that can talk intelligently to clients about their business and technology requirements and translate those requirements into business and technology solutions.
Able to articulate technical solutions to both at a technical and non-technical audience including the business value, approach, deliverables and expected outcomes.
Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills.
Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
Situational awareness to adapt and solve challenges from a business and technology perspective
Entrepreneurial self-starter with the ability to think strategically and out of the box to ensure we ‘push the envelope’ on value based innovative solutions.
Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Experience with services commercialization, productization, and positioning services with sales teams and large strategic clients in one or more vertical industry segments.
Willing and able to address escalated client issues with speed and urgency.
Experience of working with ecosystem partners (SI’s, VAR’s, ISV’s and GSI’s)
Operates with the highest integrity and effectively role models and upholds our Company Values, the Spirit.
Willing to travel and work remotely for periods of time andable to travel up to 40-50% of the time domestically and internationally

26/02/2020

Job Title: Senior Technical Consultant, Global Delivery

Please Apply at [email protected]

Location: Ottawa

The role is responsible for leading large, complex, customer engagements and being responsible for ensuring the technical success of the Global Delivery Services.
With a requirement for the combination of coaching junior consultants, leading solution designs, troubleshooting, escalation management, and hands-on delivery. It will also work closely with the project manager to ensure project status is communicated, a plan is in place, and progress is being made to achieve project completion.
The role will apply advanced subject matter expertise to complex business issues; working on multi-faceted problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.

Primary Job Responsibilities

Perform/Lead innovative Delivery Services for customers as defined in a Statement of Work
Provide status information to Project Managers task status and completion timeframe estimates, making strong strategic decisions based on the most relevant factors available, that drive effectiveness and value to the bottom line
Inform the Project Manager when a customer requests an activity or deliverable that may be beyond the Statement of Work
Provide deliverables and strategic presentations defined in the Statement of Work
Validate with the Project Manager that the completion expectations have been met
Share knowledge; autonomously aligning personal contribution to the goals and priorities of the team and business
Participate in strategic project review sessions to share materials or lessons-learned
Develop skills and pro-actively work with your manager to attend prescribed training as defined in the training schedule, demonstrating strong commitment to personal learning and keeping own performance at the forefront of your subject matter expertise
Create detailed technical designs from high level solution designs, based on an analysis of the customer’s environment and requirements
Coach and train technical consultants, whilst also providing guidance to local teams or 3rd party partners, building mutual support and understanding with colleagues
Provide technical subject expertise to troubleshoot and identify operational, connectivity and network issues, providing rational business cases and arguments to persuade upwardly and with peers
Assist with the creation of new innovative delivery collateral and maintenance of existing delivery collateral. Recommending improvements in order to increase efficiency, effectiveness and pioneering customer success
Build relationships with Engagement Managers, Project Managers, Practice Principals, Solutions Consultants, and Solution Architects engaged in service opportunities
Assist the Project Managers to provide regular communication to the Engagement Manager/Practice team about the status of Delivery Services engagements
Qualifications
· Mainframe expertise
· Extensive technical consultancy and Service Delivery experience
· Technical subject matter expertise across the practice
· Extensive experience within technologies or relevant competitor technologies
· Extensive design, implementation and operational knowledge including involvement in the setup, operation and transition of operational teams and managed services
· Appreciation of multiple technology platforms
· Deeply understand managed infrastructure technologies and how they can be deployed to fit client solution requirements
· Have ability to produce and present flowing and articulate technical presentations, to control the flow and delivery of content, to diverse audiences at customer meetings and seminars
· Degree or equivalent education or experience
· Certified Consultant or technology equivalent accredited
· Establishing leadership impact: Projecting personal confidence, authority and passion; energizing others
· Proactive delivery: Striving to exceed expectations; demonstrating accountability for keeping own performance on track
· Rational persuasion: Providing rational business cases and arguments to persuade upwardly and with peers
· Team working: Building mutual support and understanding with colleagues. Excellent customer and employee relationships –with the ability to project personal confidence, authority and passion, energising others whilst interacting successfully with customers, vendors, and employees at all levels in the organization
· Aligning self: Autonomously aligning personal contribution to the goals and priorities of the team and business
· High quality decision making: Making strong judgments based on the most relevant factors available that drive effectiveness and value to the bottom line
· Making improvements: Simplifying, improving and supporting innovation in order to increase efficiency, effectiveness and customer success
· Owning your development: Demonstrating strong commitment to personal learning and development
· Work requires willingness to work a flexible schedule and willingness to travel.
· Willingness of Project Managers, Engagement Manager and Sales personnel to include the consultant in future projects
· Exposure to large complex project and programmes
· Billable and Utilisation percentage as a function of time-reporting
· Stakeholder Management skills; Clearly and effectively communicates with customers and ensures that customers understand and have visibility to activities and deliverables, demonstrating company values in all customer interactions
· Delivery of new and updated services as developed
· Experience with/Exposure too working in

26/02/2020

Job Title: Technical Consultant, Global Delivery
Location: Ottawa
Duration: 1 year

Please Apply at [email protected]

Job Purpose
The role is responsible for performing Global Delivery Services for Vantara customers, as defined in a Statement of Work, in a rewarding and flexible environment. The role performs the assigned tasks, whilst building a customer's confidence in Vantara’s service delivery capability.
The role is responsible for a smooth transition from implementation to operations. The Technical Consultant is an experienced professional, with a full understanding of practice specialization. They exercise independent judgment in selecting methods and techniques for obtaining solutions.

Primary Job Responsibilities
Perform innovative Delivery Services for Vantara customers, as defined in a Statement of Work as identified by your manager, or as assigned by a Project Manager
Provide status information to Project Managers task status and completion estimates, making strong strategic decisions, based on the most relevant factors available that drive effectiveness and value to the bottom line
Provide deliverables and dynamic presentations defined in the Statement of Work
Work with the Project Manager closely to validate whether the Project completion expectations have been met, making the Project Manager aware of any deviations from the Statement of Work and highlighting when a customer requests an activity or deliverable that may be beyond the Statement of Work
Participate in strategic project review sessions to share materials or lessons-learned
Identify opportunities to gain additional skills through working collaboratively with other members of the team, demonstrating an accountability for keeping own performance on track and ensuring that your skills remain at the forefront of your subject matter expertise
Create detailed technical designs from high level solution designs, based on the strategic analysis of the customer’s environment and requirements
Work closely with the internal project team and customers to implement the technical solution, building mutual support and understanding with colleagues and customers
Provide guidance to local teams or 3rd party partners to implement the technical solution
Provide technical subject matter expertise to troubleshoot implementation, operational, connectivity and network issues, providing rational business cases and arguments to persuade upwardly and with peers
Qualifications
Mainframe expertise
Broad technical consultancy and service delivery experience.
Extensive experience within technologies or a similar competitor or organisation
Degree or equivalent education or experience
Establishing personal impact: Projecting personal confidence, expertise and passion when interacting with customers, vendors and employees at all levels in the organisation
Proactive Delivery: Demonstrate accountability by keeping performance on track. Must be a problem solver who is able to work independently; organized and strong attention to detail
Rational persuasion: Providing rational business cases and arguments to persuade upwardly and with peers
Team working: Building mutual support and understanding with colleagues
Aligning self: Autonomously aligning personal contribution to the goals and priorities of the team and business
High quality decision making: Making strong judgments based on the most relevant factors available that drive effectiveness and value to the bottom line
Making Improvements: Simplifying, improving and supporting innovation in order to increase efficiency, effectiveness and customer success
Owning your own Development: Develop skills and work proactively with your manager to attend prescribed training, as defined in the training schedule, demonstrating strong commitment to personal learning and development
A willingness to work a flexible schedule and willingness to travel
Must be an excellent communicator. Must have excellent skills with English and be able to explain complex technical concepts in a clear and concise manner (additional languages preferred)
Rating of ability on the various skill areas, within QuickBase
Compliance with time and expense reporting guidelines
Willingness of Project Managers, Engagement Managers and Sales personnel to include the consultant in future projects
Usage of published Delivery Service Office methods, tools, and systems
Billable and Utilisation percentage as a function of time-reporting
Stakeholder Management skills; Clearly and effectively communicates with customers and ensures that customers understand and have visibility of activities and deliverable as required, demonstrating company values in all customer interactions
Escalation Management; knows when to escalate, to defer and enable decision making and action

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