Fifalde Consulting

Popular FAQ Articles:
Introduction to ISO/IEC 27001 and its benefits
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Articles FAQ Populaire:
Introduction à l’ISO/CEI 27001 et ses avantages
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Popular FAQ Articles:
What is customer experience?
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Articles FAQ Populaire:
Qu’est-ce que l’expérience client ?
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Popular FAQ Articles:
How to Successfully Implement the Service Configuration Management Practice?
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Articles FAQ Populaire:
Comment mettre en œuvre avec succès la pratique de gestion de la configuration des services?
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Popular FAQ Articles:
Why should my organization justify implementing an ISO management system?
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Articles FAQ Populaire:
Pourquoi mon organisation devrait-elle justifier la mise en place d’un système de gestion ISO?
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Popular FAQ Articles:
What is a Management System?
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Articles FAQ Populaire:
Qu’est-ce qu’un système de gestion ?
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PRINCE2 Agile® COMBO (Foundation and Practitioner) - Winter & Spring Training 2023

PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.

https://fifalde.com/competence/prince2-agile-combo-foundation-and-practitioner/

PRINCE2 Agile® Practitioner - Winter & Spring Training 2023

PRINCE2 Agile Practitioner is all about using PRINCE2 and Agile in the right place, combining them together until you have the perfect mixture and blend. Corporate friendly and combining flexibility with pragmatism, PRINCE2 Agile Practitioner gives you the best of both worlds, allowing you to scale for complete control and good governance.

https://fifalde.com/competence/prince2-agile-practitioner/

PRINCE2® 6th edition Practitioner - Winter & Spring Training 2023

The aim of the PRINCE2 Practitioner course is to ensure that a candidate is able to start to apply the PRINCE2 method to real-life projects.

https://fifalde.com/competence/prince2-6th-edition-practitioner/

PRINCE2® 6th edition Foundation - Winter & Spring Training 2023

PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.

https://fifalde.com/competence/prince2-6th-edition-foundation/

Providing Better Customer Service Workshop - Winter & Spring Training 2023

In today’s business climate, customer service training is more important than ever. Helping employees and managers to examine their attitudes about customer service and suggesting ways to boost their customer service performance is essential.

https://fifalde.com/competence/providing-better-customer-service-workshop/

Knowledge Management - Winter & Spring Training 2023

Knowledge fuels any successful organization. But the most vital knowledge is often intangible and cannot be easily captured or documented directly. It often resides in the experience, insights, actions, and interactions of the organization’s people, not in its databases or on its servers. Increasingly, organizations recognize the need to share and use the wealth of knowledge rather than merely to find efficient ways to store terabytes of information.

https://fifalde.com/competence/knowledge-management/

RESILIA® Practitioner

The RESILIA® Practitioner course starts by revisiting the concepts and knowledge acquired in the Foundation course and requires you to bring that knowledge into practical activities in interesting real-life scenarios.

The course begins with distinguishing among the terms: asset, risk, threat and vulnerability. It determines the key activities needed to address risks and opportunities as well as to create and manage a risk register and a risk treatment plan.

https://fifalde.com/competence/resilia-practitioner/

RESILIA® Foundation
The RESILIATM Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities.

Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions and activities that should be aligned with corresponding ITSM activities.

https://fifalde.com/competence/resilia-foundation/

COBIT® 2019 Bridge - Winter & Spring Training 2023

OBIT is a framework for the governance and management of enterprise Information and Technology that supports enterprise goal achievement. This one-day bridge course highlights the concepts, models and key definitions of the new framework and explains the differences between this recent release of COBIT 2019 with COBIT 5.

https://fifalde.com/competence/cobit-2019-bridge/

TIL® 4 SPECIALIST: Digital and IT Strategy - Winter & Spring Training 2023

Module focuses on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

https://fifalde.com/competence/itil-4-specialist-digital-and-it-strategy/

ITIL® 4 SPECIALIST: High Velocity IT - Winter & Spring Training 2023

For individuals in management and service management roles who have a responsibility for practices such as customer/user experience (CX) managers/designers, account managers, service delivery managers, business analysts, project managers, portfolio managers Individuals who want to acquire the ITIL Managing Professional (MP) designation.

https://fifalde.com/competence/itil-4-specialist-high-velocity-it/

ITIL® 4 SPECIALIST: Drive Stakeholder Value - Winter & Spring Training 2023

For individuals in management and service management roles who have a responsibility for the practices such as software engineer/developer DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

https://fifalde.com/competence/itil-4-specialist-drive-stakeholder-value/

ITIL® 4 Bridge - Winter & Spring Training 2023

he ITIL 4 Bridge training can be valuable for individuals already certified under the previous version. As companies evolve, so do the demands on IT. As such, we are constantly keeping pace with the ever-changing requirements for IT Services.

A long awaited update to the best practice guidance of the IT Infrastructure Library was released in the winter of 2019. The ITIL version 4 and now its latest publication provides a holistic approach to managing services and maximizing business efficiencies.

https://fifalde.com/competence/itil-4-bridge/

PRINCE2® 6th edition Practitioner - Summer & Fall 2022 Training

The aim of the PRINCE2 Practitioner course is to ensure that a candidate is able to start to apply the PRINCE2 method to real-life projects.

https://fifalde.com/competence/prince2-6th-edition-practitioner/

PRINCE2® 6th edition Foundation - Summer & Fall 2022 Training

PRINCE2 fits in with the best practice of AXELOS for the management of Portfolio, Programme and Project Management and therefore integrates well with MoP®, P3O® and MSP® among others.

https://fifalde.com/competence/prince2-6th-edition-foundation/

Fournir un meilleur service à la clientèle - Formation Été & Automne 2022

ans le climat commercial actuel, la formation pour le personnel du service à la clientèle est plus importante que jamais. Il est essentiel d’aider les employés et les gestionnaires à examiner leurs attitudes à l’égard du service à la clientèle et de leur proposer des moyens d’améliorer leurs performances.
https://fifalde.com/fr/competence/fournir-un-meilleur-service-a-la-clientele/

Gestion de la connaissance - Formation Été & Automne 2022

La connaissance alimente toute organisation performante. Mais les connaissances les plus vitales sont souvent intangibles et ne peuvent pas être facilement capturées ou documentées directement. Il réside souvent dans l’expérience, les idées, les actions et les interactions des membres de l’organisation, et non dans ses bases de données ou ses serveurs. Les entreprises reconnaissent de plus en plus la nécessité de partager et d’utiliser la richesse des connaissances plutôt que de simplement trouver des moyens efficaces de stocker des téraoctets d’informations.
https://fifalde.com/fr/competence/gestion-de-la-connaissance/

ISO/CEI 27032 Lead Cybersecurity Manager - Formation Été & Automne 2022

La formation ISO/CEI 27032 Lead Cybersecurity Manager vous permettra de développer les connaissances et les compétences nécessaires pour accompagner une organisation dans la mise en œuvre et la gestion d’un programme de cybersécurité en conformité avec la norme ISO/CEI 27032 et le Cadre de Cybersécurité NIST. Cette formation est conçue de manière à vous doter de connaissances approfondies en matière de cybersécurité, et vous permettra de maîtriser la relation entre la cybersécurité et d’autres types de sécurité des technologies de l’information, ainsi que le rôle des parties prenantes dans la cybersécurité.

https://fifalde.com/fr/competence/iso-cei-27032-lead-cybersecurity-manager/

ISO/CEI 27001 Auditeur principal de la norme - Formation Été & Automne 2022

La formation ISO/CEI 27001 Auditeur principal vous permettra d’acquérir l’expertise nécessaire pour réaliser des audits de Systèmes de Management de la sécurité de l’information (SMSI) en appliquant les principes, les procédures et les techniques d’audit généralement reconnues. Durant cette formation, vous acquerrez les connaissances et les compétences nécessaires pour planifier et réaliser des audits internes et externes, en conformité avec la norme ISO 19011 et le processus de certification d’ISO/CEI 17021-1.

https://fifalde.com/fr/competence/auditeur-principal-de-la-norme-iso-cei-27001/

ITIL® V4 Informatique à haute vélocité - Formation Été & Automne 2022

Destiné aux personnes occupant des postes de gestion et de gestion des services qui ont la responsabilité de pratiques telles que les gestionnaires / concepteurs d'expérience client / utilisateur (CX), les gestionnaires de comptes, les responsables de la prestation de services, les analystes commerciaux, les chefs de projet, gestionnaires de portefeuille Personnes souhaitant acquérir le titre ITIL Managing Professional (MP).

https://fifalde.com/fr/competence/itil-4-informatique-a-haute-velocite/

ITIL® V4 Générer de la valeur pour les parties prenantes - Formation Été & Automne 2022

Destiné aux personnes occupant des postes de gestion et de gestion des services qui ont la responsabilité des pratiques telles que l'ingénieur / développeur DevOps Manager / Spécialiste, l'architecte de solutions, etc., ainsi que les personnes qui souhaitent acquérir le titre ITIL Managing Professional (MP).

https://fifalde.com/fr/competence/itil-4-generer-de-la-valeur-pour-les-parties-prenantes/

ITIL® 4 Sensibilisation - Formation été & automne 2022

Ce cours ITIL 4 Sensibilisation permettra aux étudiants de passer rapidement du modèle de cycle de vie ITIL v3 au système de valeur de service (SVS) ITIL v4 et d’obtenir avec succès la certification.

https://fifalde.com/fr/competence/sensibilisation-a-itil-4/

ITIL® 4 Fondation - Formation été & automne 2022

Ce cours ITIL 4 Fondation permettra aux étudiants d’apprendre une nouvelle façon de définir la gestion de services informatiques via un système de valeur de service (SVS) et d’obtenir avec succès la certification.

https://fifalde.com/fr/competence/fondation-itil-4/