Pacific Northern Gas Ltd.

Make sure you are enjoying your fireplace safely this holiday season!

Keep the area around your gas fireplace clear of anything flammable, such as toys, clothing, plastics or paper. A safety screen or a fire-resistant hearth guard will help keep young children from touching the glass, which can heat up quickly and stay hot even after the fireplace is turned off.

For more gas appliance safety tips, visit https://png.ca/appliance-safety/.

Gas Appliance Safety – Pacific Northern Gas Following industry standards for equipment installation as well as ensuring regular maintenance of your appliances, according to the manufacturer’s directions, are key steps you can take to ensure your comfort and safety. And these steps will also help your appliances run more efficiently and last...

PNG has a NEW income-qualified furnace replacement program.

If you are eligible, you could receive a rebate of up to $5,000 for the purchase and installation of a high-efficiency ENERGY STAR® natural gas or propane furnace or boiler replacement.

To learn more, including eligibility requirements and how to apply, visit https://png.ca/smartenergysolutions/income-qualified-furnace-replacement-program/.

Income Qualified Furnace Replacement Program – Pacific Northern Gas Our income qualified furnace replacement program offers up to $5,000 up front to Income Qualified Customers who purchase and install a high efficiency ENERGY STAR® natural gas or propane furnace or boiler to replace their existing furnace or boiler.

If you smell rotten eggs or hear hissing, it may be a natural gas leak. Follow these safety steps:
1. STOP what you are doing right away
2. GO outside
3. CALL PNG’s 24-hour emergency line at 1-800-663-1173, or 911

For more information on what to know and what to do, visit https://png.ca/suspect-a-leak/.

If You Suspect A Leak – Pacific Northern Gas As natural gas is odourless and invisible, an odour similar to rotten eggs or sulphur is added for your safety so that you can smell if there is a leak. If you think you smell natural gas or hear hissing from the flow of escaping gas, you need to act immediately and follow these steps:

Lest we forget, today we pause in silence to remember and honour the brave Canadians who have served, and who continue to serve, our nation during times of war, military conflict and peace.

It's Carbon Monoxide Awareness Week.

CO is an odourless, tasteless, invisible gas, and exposure to it can be dangerous and even lethal. Installing a detector – and regularly checking the batteries if yours is battery-operated – will help keep you and your family safe.

For more CO safety tips, visit https://png.ca/carbon-monoxide-co-safety/.

Carbon Monoxide (CO) Safety – Pacific Northern Gas Carbon monoxide (CO) is a toxic gas that you can’t see or smell. Exposure to CO can be dangerous as it blocks your body’s ability to absorb oxygen.

In order to ensure the continued safety and reliability of our system, PNG is conducting routine repairs to our pipeline approximately 25 kilometres upstream from Port Edward, from November 7-9. There will be no service disruptions to customers.

For more information, please visit https://png.ca/png-conducting-work-upstream-from-port-edward-and-prince-rupert/.

PNG Conducting Work Upstream from Port Edward and Prince Rupert – Pacific Northern Gas In order to ensure the continued safety and reliability of our system, Pacific Northern Gas Ltd. (PNG) is conducting routine repairs to our pipeline approximately 25 kilometres upstream from Port Edward, from November 7 to November 9, 2023. There will be no service disruptions to customers.

More than half of BC homes don't have carbon monoxide (CO) detectors.

This Carbon Monoxide Awareness Week, keep your family safe and prevent exposure to this dangerous gas by making sure you have CO detectors on each floor of your home and near bedrooms.

If you do have CO detectors, take time this week to test them and ensure the batteries are fully charged.

Visit https://bit.ly/3C9N2YP to learn more from Technical Safety BC about the dos and don’ts of CO safety.

Carbon Monoxide Safety | Protect yourself and loved ones from carbon monoxide risks | TSBC Prevent carbon monoxide exposure and risk with these useful tips from Technical Safety BC.

Are you taking advantage of paperless billing? PNG’s e-billing is:

✅ TIMELY: receive your bill quickly
✅ SIMPLE: easy to manage & pay from anywhere
✅ AFFORDABLE: avoid late fees & postage costs
✅ CONVENIENT: save time
✅ ECO-FRIENDLY: use less paper
✅ RELIABLE: never forget or lose track of a bill again
✅ SECURE: safely manage statements & payments

Visit myaccount.png.ca and click "Sign up" to start enjoying the benefits of e-billing today!

Login Unsubscribe from Pacific Northern Gas Ltd. electronic communications by visiting the “Manage Notifications” tab under “Update My Info”.

When temperatures drop, the last thing you need is a furnace or boiler that isn’t working properly.

Get $100 off your annual furnace or boiler tune-up with PNG’s Home Heating System rebate offer, designed to help you use less and save more.

Routine furnace and boiler maintenance can lower your utility bills, increase the efficiency of operation, extend the life of your appliance, save on repair costs, support a healthy and safe environment and more.

For more info, visit png.ca/smartenergysolutions/furnace-tune-up-program.

Home Heating System Tune Up Program – Pacific Northern Gas Get up to $400 in rebates! PNG is offering $100 off a residential furnace or boiler tune up, and up to $300 off of the installation of a smart thermostat to eligible customers.

Keep your natural gas meter and natural gas appliance vents clear throughout the year to help prevent appliance malfunctions, service interruptions or safety issues.

In the fall, this means removing leaves and debris before it builds up. Gently clear the area, and remember to never use sharp objects, a shovel or a blower on the natural gas meter and vents.

For more gas meter safety tips, visit https://png.ca/meter-access-safety/.

Gas Meter Access & Safety – Pacific Northern Gas Your natural gas meter, located outside of your home or business, is how the natural gas safely enters your premises. It also measures your use each month, so it is important to ensure it performs optimally and is protected from potential risks.

Are you doing any last-minute landscaping or hardscaping projects before the ground freezes? Don’t risk an expensive mistake!

Gas lines can be buried as little as a few centimetres below the surface, so you should always check with BC 1 Call before digging—it’s FREE and reduces the risk of injury and costly damages.

For more information on safe digging in your yard, visit https://png.ca/click-or-call-before-you-dig/.

Click or Call Before You Dig – Pacific Northern Gas Are you planning to dig? Did you know gas lines can be buried as little as a few centimetres below the surface? Digging without knowing the location of underground utilities can be dangerous and costly. Don’t risk it!

Drop, Cover and Hold On. Knowing these simple earthquake safety instructions could save your life.

Practice and get prepared during this year’s Great British Columbia ShakeOut by doing a ShakeOut drill, and by learning about natural gas safety before, during and after an earthquake at https://www.shakeoutbc.ca/.

Pacific Northern Gas Ltd. Pacific Northern Gas Ltd. provides gas service to residential, commercial and industrial customers i

It's Fire Prevention Week, and this year’s theme is "Cooking safety starts with YOU. Pay attention to fire prevention”.

Cooking brings family and friends together, provides an outlet for creativity and can be relaxing. But did you know that cooking fires are the number one cause of home fires and home injuries?

For cooking safety and prevention information, check out the National Fire Prevention Safety Association’s tip sheet at https://bit.ly/3tdDjjm and to learn how to avoid fire hazards with your natural gas appliances, go to https://png.ca/appliance-safety/ for more safety tips.

Gas Appliance Safety – Pacific Northern Gas Following industry standards for equipment installation as well as ensuring regular maintenance of your appliances, according to the manufacturer’s directions, are key steps you can take to ensure your comfort and safety. And these steps will also help your appliances run more efficiently and last...

Have a safe and happy Thanksgiving weekend!

Pacific Northern Gas Ltd. Pacific Northern Gas Ltd. provides gas service to residential, commercial and industrial customers i

October is Cyber Security Awareness Month. It’s important to know how to protect yourself online and to understand what types of communication you can expect from PNG.

Visit https://png.ca/protect-yourself-from-fraud/ to learn more about how PNG does and does not communicate with customers online, and what to do if you have any questions.

Protect Yourself From Fraud – Pacific Northern Gas Fraudsters may contact you in person, or via phone or email, pretending to be an employee or representative of PNG. It’s important to know how to protect yourself and understand what types of communication you can expect from PNG. When in doubt, call our Customer Care Centre, at 1-800-667-2297, an...

PNG is observing the National Day for Truth and Reconciliation and Orange Shirt Day.

Employees are wearing orange to recognize and commemorate the tragic history and multigenerational trauma of residential schools; honour Survivors and the children who never returned home, their families and their communities; and demonstrate commitment to the ongoing process of reconciliation.

PNG continues to listen, learn and build upon our relationships with Indigenous communities in the regions where we live, work and operate.

Pacific Northern Gas Ltd. Pacific Northern Gas Ltd. provides gas service to residential, commercial and industrial customers i

With fall officially here, many of us will be cozying up in front of the fireplace soon!

Before the cold sets in, now is an ideal time to get your natural gas fireplace serviced by a licensed gas contractor, which Technical Safety BC generally recommends you do on an annual basis.

Visit https://png.ca/appliance-safety/ to learn more natural gas appliance safety tips.

Gas Appliance Safety – Pacific Northern Gas Following industry standards for equipment installation as well as ensuring regular maintenance of your appliances, according to the manufacturer’s directions, are key steps you can take to ensure your comfort and safety. And these steps will also help your appliances run more efficiently and last...

Doing any fall landscaping or hardscaping projects? Don’t risk a safety mishap—click, call or check before you dig!

Check with BC 1 Call beforehand to know where your underground lines are located. It's free and reduces the risk of injury and costly damages. Visit https://png.ca/click-or-call-before-you-dig/ for more info on how and when to check.

Click or Call Before You Dig – Pacific Northern Gas Are you planning to dig? Did you know gas lines can be buried as little as a few centimetres below the surface? Digging without knowing the location of underground utilities can be dangerous and costly. Don’t risk it!

Cooler temperatures are just around the corner, which means your furnace will be kicking into high gear. To keep you and your family safe, make sure you have carbon monoxide (CO) detectors installed in your home and check their batteries regularly.

To learn more about CO safety, visit https://png.ca/pipeline-safety/carbon-monoxide-co-safety/.

Carbon Monoxide (CO) Safety – Pacific Northern Gas Carbon monoxide (CO) is a toxic gas that you can’t see or smell. Exposure to CO can be dangerous as it blocks your body’s ability to absorb oxygen.

With fall here, it’s time to think about weatherproofing exterior walls, roofs, windows and doors to help prevent heat loss.

This can include caulking windows, weatherstripping doors and sealing gaps – all easy and cost-effective ways to increase energy efficiency and save you money.

For more smart energy-saving tips, visit https://png.ca/smartenergysolutions/ecap/conservation-tips/.

Energy Conservation Tips – Pacific Northern Gas Conservation is about using the energy we consume more efficiently. This means using less energy to achieve the same outcome. There are many ways that this can be done. Replacing old inefficient equipment and appliances with more efficient ones is an obvious way to reduce energy consumption without....

PNG offers $100 off a residential furnace or boiler tune-up, and up to $300 off the installation of a smart thermostat.

With cooler weather ahead – and September’s Appliance Safety Month – now is a great time to make sure your home heating systems are running safely and efficiently. Visit https://png.ca/smartenergysolutions/furnace-tune-up-program/ to learn how to take advantage of these rebate offers.

Home Heating System Tune Up Program – Pacific Northern Gas Get up to $400 in rebates! PNG is offering $100 off a residential furnace or boiler tune up, and up to $300 off of the installation of a smart thermostat to eligible customers.

Give your natural gas meter some space!

Make sure the area around your meter is free of plants, leaves and debris to help keep your meter safe and accessible at all times. And remember: if you are ever concerned that your meter may be damaged, please contact the PNG 24/7 emergency line at 1-800-663-1173 and we will come out, free of charge to inspect it.

For more gas meter safety tips, visit https://png.ca/pipeline-safety/meter-access-safety/.

Gas Meter Access & Safety – Pacific Northern Gas Your natural gas meter, located outside of your home or business, is how the natural gas safely enters your premises. It also measures your use each month, so it is important to ensure it performs optimally and is protected from potential risks.

September is Appliance Safety Month, a great time to make sure your natural gas appliances are ready for fall and winter.

Furnaces, boilers, water heaters and fireplaces need regular maintenance, performed by a licensed gas contractor, to make sure they continue running safely and efficiently. To prep for the cooler months ahead, check to see if your appliances need servicing.

Go to https://png.ca/pipeline-safety/appliance-safety/ for more natural gas appliance safety tips.

Gas Appliance Safety – Pacific Northern Gas Following industry standards for equipment installation as well as ensuring regular maintenance of your appliances, according to the manufacturer’s directions, are key steps you can take to ensure your comfort and safety. And these steps will also help your appliances run more efficiently and last...

Are you a Budget Billing customer?

Heading into fall is a great time to sign up! Smooth out seasonal spikes in your utility bill by paying your annual use over 12 equal monthly payments.

Visit https://png.ca/account/budget-billing/ to learn more about the benefits of Budget Billing and enrol today.

Budget Billing – Pacific Northern Gas PNG’s Budget Billing Plan lets you spread your payments out over twelve equal payments throughout the year in order to:

To keep your kitchen safe, regularly clean your stovetop and burners and the inside of your natural gas oven. And remember, never line the oven with aluminum foil—it may be a popular online tip, but it can actually damage your oven and create a safety hazard.

Go to https://png.ca/pipeline-safety/appliance-safety/ for more natural gas appliance safety tips.

Gas Appliance Safety – Pacific Northern Gas Following industry standards for equipment installation as well as ensuring regular maintenance of your appliances, according to the manufacturer’s directions, are key steps you can take to ensure your comfort and safety. And these steps will also help your appliances run more efficiently and last...

Squeezing in those last yard improvement projects before temperatures cool? Remember to check with BC 1 Call before you dig!

To avoid expensive landscaping or hardscaping mistakes, it's important to know where your underground lines are located. It's free and reduces the risk of injury and costly damages.

Learn more at https://png.ca/pipeline-safety/before-you-dig/.

Click or Call Before You Dig – Pacific Northern Gas Whether you are a homeowner planning a garden project or a contractor on a job site you must contact click on bc1c.ca or call BC 1 Call at 1-800-474-6886 to request location information for buried utilities like gas lines to ensure safety and avoid project delays.

Installing faucet aerators and low-flow shower heads is the most effective water conservation measure you can take for your home, and will help you save on water heating costs.

On average, about one-quarter of a home’s total energy use goes towards heating water. These efficient faucets and showerheads use about one-third less water than older models by compensating with air-pressure technology. This is an easy and inexpensive way to reduce your hot water use!

Visit https://png.ca/smartenergysolutions/ecap/conservation-tips/ for more tips on how to save more and use less.

Energy Conservation Tips – Pacific Northern Gas Conservation is about using the energy we consume more efficiently. This means using less energy to achieve the same outcome. There are many ways that this can be done. Replacing old inefficient equipment and appliances with more efficient ones is an obvious way to reduce energy consumption without....

In order to ensure the continued safety and reliability of our system, PNG is conducting construction work along our Powerline Creek crossing, located near Highway 37 South approximately 6 km north of Kitimat.

For public safety, as well as the safety of our contractors, foot, vehicle, and recreational-use vehicles are not permitted in the construction zone.

Visit https://png.ca/news/png-conducting-work-along-highway-37-south-north-of-kitimat/ for more information.

PNG Conducting Work Along Highway 37 South, North of Kitimat – Pacific Northern Gas In order to ensure the continued safety and reliability of our system, Pacific Northern Gas Ltd. (PNG) is conducting construction work along our Powerline Creek crossing, located adjacent to Highway 37 South, approximately 6 km north of Kitimat.

Though BC has had lots of wildfire activity this year, wildfire season typically peaks in late summer and early fall. Are you prepared?

Go to https://png.ca/pipeline-safety/natural-disasters/forest-fires/ to learn what you should know and do to be prepared in the event of an evacuation.

Forest Fires & Evacuation – Pacific Northern Gas Tumbler Ridge residents, if you are returning to your evacuated property, and if your gas supply was turned off at the meter—that is, the gas valve on your meter is crosswise to the pipe—we have crews ready to restore gas service so that you can enjoy the comforts of heat, hot water and your oth...

Protect your family and your home. To prevent the risk of carbon monoxide (CO) exposure, install a CO detector; conduct regular maintenance of your gas appliances; and maintain good air supply and ventilation to all fuel-burning equipment.

Visit https://png.ca/pipeline-safety/carbon-monoxide-co-safety/ to learn about how to prevent CO exposure, the symptoms and what to do if you suspect exposure.

Carbon Monoxide (CO) Safety – Pacific Northern Gas Carbon monoxide (CO) is a toxic gas that you can’t see or smell. Exposure to CO can be dangerous as it blocks your body’s ability to absorb oxygen.

Stay cool during the August heat with PNG’s residential Smart Thermostat rebate offer. You can get up to $250 off the cost of a thermostat while improving your home’s energy efficiency and saving money on your utility bills.

Visit https://png.ca/smartenergysolutions/furnace-tune-up-program/ to learn more about how to take advantage of this rebate offer.

Home Heating System Tune Up Program – Pacific Northern Gas Get up to $400 in rebates! PNG is offering $100 off a residential furnace or boiler tune up, and up to $300 off of the installation of a smart thermostat to eligible customers.

Have a safe and fun BC Day long weekend!

Pacific Northern Gas Ltd. Pacific Northern Gas Ltd. provides gas service to residential, commercial and industrial customers i

Are you a Budget Billing customer?

Now is a great time to sign up! Smooth out seasonal spikes in your utility bill by paying your annual use over 12 equal monthly payments.

Visit https://png.ca/account/pay-your-bill-your-bill-explained/ for more info on Budget Billing and how to enrol.

Ways to Pay Your Bill – Pacific Northern Gas We also offer a Budget Billing Plan, to use with any payment option, to make budgeting easier by offering 12 equal monthly payments over the year. This helps reduce the seasonal differences in energy costs between the summer and winter months.

PU! If you smell rotten eggs or hear hissing, it may be a natural gas leak. Follow these safety steps:
1.) STOP what you are doing right away
2.) GO outside
3.) CALL PNG’s 24/7 emergency line at 1-800-663-1173, or 911

For more information on what to know and what to do, visit https://png.ca/pipeline-safety/suspect-a-leak/.

If You Suspect A Leak – Pacific Northern Gas As natural gas is odourless and invisible, an odour similar to rotten eggs or sulphur is added for your safety so that you can smell if there is a leak. If you think you smell natural gas or hear hissing from the flow of escaping gas, you need to act immediately and follow these steps:

Whether you’re doing a major renovation, installing a new natural gas appliance or booking an inspection, remember to always use a licensed gas technician.

This ensures you are working with a properly trained expert certified by Technical Safety BC, which protects your home and your family.

Go to https://png.ca/pipeline-safety/licensed-gas-contractor/ for more tips on how to hire a contractor for your gas projects.

Licensed Gas Contractor – Pacific Northern Gas Always contact a licensed technician for any inspection or maintenance needs. Whether undertaking a major renovation or installing a new natural gas appliance, it is important to remember that in B.C. only properly trained experts, licensed by Technical Safety BC, are recommended to work on gas syst...

Whether you’re a grill master or a novice, remember to follow the safety basics. When you’re firing up your BBQ, make sure it is:

✅ Outside and in a well-ventilated area
✅ Far away from combustible materials, windows and doors
✅ On an even surface to reduce the risk of it tipping over

Happy grilling!

Pacific Northern Gas Ltd. Pacific Northern Gas Ltd. provides gas service to residential, commercial and industrial customers i

Give your natural gas meter some space!

Keep the area around your meter free of plants, shrubbery and landscaping. This helps keep your meter safe and accessible at all times.

For more gas meter safety tips, visit https://png.ca/pipeline-safety/meter-access-safety/.

Gas Meter Access & Safety – Pacific Northern Gas Your natural gas meter, located outside of your home or business, is how the natural gas safely enters your premises. It also measures your use each month, so it is important to ensure it performs optimally and is protected from potential risks.

Door-to-door scams increase during the summertime.

If you’re not expecting a visit from a PNG representative and a person knocks on your door claiming to be with PNG, ask to see their company-issued ID. And when in doubt, or have any concerns, call our Customer Care Centre.

Visit https://png.ca/protect-yourself-from-fraud/ for more information on what you can expect from PNG.

Protect Yourself From Fraud – Pacific Northern Gas Fraudsters may contact you in person, or via phone or email, pretending to be an employee or representative of PNG. It’s important to know how to protect yourself and understand what types of communication you can expect from PNG. When in doubt, call our Customer Care Centre, at 1-800-667-2297, an...

With this summer’s unprecedented wildfire season, it’s especially important to be prepared—including learning how to shut off your natural gas supply at the meter, which PNG or the authorities may ask you to do if there is an evacuation.

To turn off gas supply at the meter, use a wrench to turn the gas valve 90 degrees. You’ll know that the gas valve is in the off position when the valve is crosswise to the pipe.

For tips from PreparedBC on how to protect yourself, your family and your home, visit https://www.getprepared.gc.ca/cnt/hzd/wldfrs-prp-en.aspx for more info.

Wildfires – Get Prepared Wildfires – Get Prepared

Dig mistakes can be dangerous and expensive. Don’t risk it!

Before starting any landscaping or hardscaping projects this summer, know where your underground lines are located by clicking, calling or checking with BC 1 Call. It’s free and reduces the risk of injury and costly damages.

Go to https://png.ca/pipeline-safety/before-you-dig/ to learn more.

Click or Call Before You Dig – Pacific Northern Gas Whether you are a homeowner planning a garden project or a contractor on a job site you must contact click on bc1c.ca or call BC 1 Call at 1-800-474-6886 to request location information for buried utilities like gas lines to ensure safety and avoid project delays.