IFLEX

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Our company contributes in team development in many ways. So when the team expressed the desire to learn foreign languages, the company agreed.

After some time of having language lessons, we noticed a great side benefit: it’s an opportunity to simply talk to each other during a busy day (even by using a foreign language), to get to know each other’s opinions, fears and hopes. It definitely helps to build trust and a real connection in a distributed, remotely working team.

How soon will we be speaking foreign languages? We don’t know. But we are definitely on the right way to build a close-knit team.

Despite the high telecoms CapEx, it has never been an option to reduce investment in the network: operators are faced with consumers requiring perfect connectivity, and investors approving the network upgrades early and heavily.

OpEx is more than two times higher than CapEx, so there is more scope to identify cost-cutting opportunities.

While “belt-tightening” strategies offer very limited savings, the TM Forum report shows that operators need to depend on successful initiatives of business process automation.

The report breaks down the OpEx differences for operators across the globe, and highlights the most promising cost-cutting areas. It shows that telecoms see the biggest potential for savings through automation in customer care and spending on staff through manual work automation. https://bit.ly/3vS1orU

Global trends in telco OpEx - TM Forum Inform Telcos are committing to cutting OpEx, and they are confident that new digital technologies can drive efficiency gains. This report explains.

We pay close attention to the software development methodology that will be used for specific projects, because it has a direct impact on the outcome that customers receive.

For example, an Agile approach in our work assists our customers in gaining the loyalty of their end users:

- the development process is flexible, our clients are deeply involved, and every feature can be tweaked at any time based on market realities.

- the time it takes for a product to reach the market is significantly reduced, allowing our customers to improve their business performance quickly and win industry competition.

- Agile methodology's iterative nature allows for experimentation, so we can find a perfect-fit tech solution even for a unique business challenge that has never been raised before.

That is how Agile assists our clients in providing exceptional experiences that meet the constantly changing needs of their customers.

We consider telecommunications to our alma mater industry.
When iFLEX was founded sixteen years ago, the company software development and system integration expertise was formed around telecoms’ needs. Since then, we’ve expanded to retail, banking, EDI and other industries, but telecommunications is still at the core of our professional interests.

The KPMG Telecoms CEO Outlook reveals an important shift in the industry, which we also notice from the technical perspective of our work:

● telecommunication companies are focusing on organisational resilience to capture emerging opportunities and new revenue streams;

● investment into digitizing operations was accelerated by months or years as a result of the pandemic;

● in addition to evolving consumers’ expectations, telecommunications industry must embrace a growing reliance on at-home telecoms services for work, family connection, and educational needs.

As a result, telecoms are shifting to a digital-first customer experience with digital business models and revenue streams that enhance resiliency.

There are many other valuable insights collected in the survey https://bit.ly/3nyLEqN

Telecoms industry CEO outlook Accelerating digital transformation: current victories and future challenges