WPOM-Working Papers on Operations Management

Innovation in services is a necessary requirement to improve the competitiveness of organizations, espe-cially in a globally growing sector like healthcare. However, it is a complex process since services are intangible and co-created with users and other actors who interact through different roles, interests, and capabilities. Additionally, the outcome of the innovation process is expected to be a new or improved ex-perience for the patient and their family, as it is a key indicator in healthcare systems that determines user satisfaction and service quality.

Many studies suggest the application of approaches and tools to innovate in services, but the literature is scarce in linking the innovation process with patient experience and individuals' skills to achieve successful innovation outcomes. This literature review aims to identify the relationship between three theoretical con-structs: the service innovation process, innovation competence, and patient experience, which will establish a theoretical framework for understanding the innovation competence of those involved in the healthcare service innovation process to contribute to collaborative work among ecosystem actors.

This article presents the protocol for the systematic literature review considering previous works related to process improvement in the healthcare sector, attempting to address questions related to research topics and considering future lines outlined in previous reviews. The methodological design of this systematic review is based on recommendations made by authors in the healthcare field, and the recommendations of the PRISMA 2020 statement were also followed.

Gómez-Caballero, R. M. (2024). Protocol: Systematic literature review on innovation competence in the service innovation process focused on patient experience. WPOM-Working Papers on Operations Management, 15, 75–94. https://doi.org/10.4995/wpom.20551

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The objective of this work is to identify and visualize the intellectual structure of the Lean Manufacturing research field. To achieve this, a bibliometric analysis will be carried out that combines a performance and co-occurrence analysis, to identify and analyze the relationships between the topics that have had the greatest impact on the construction of the knowledge base of this discipline. To achieve this objective, a bibliometric analysis was carried out that began with a search on the Web of Science (WOS) platform with the Lean Manufacturing theme. From this database, the references were exported and subsequently processed using the Bibliometrix software, which allows for both an analysis of indexes and the number of articles, which showed us that it was not until 2012 that a progressive publication of works on the subject begins, of productivity by country, with the USA appearing as the country with the greatest number of publications and the greatest number of citations on the topic analyzed, and of authors and journals with the greatest publications, as well as a co-occurrence analysis, which shows us the keywords most used by the authors and the thematic areas where they are most published, the results of which yielded five clusters or groups of keywords led by the terms Lean Management, Lean, Industry 4.0, Value Stream Map and Six Sigma

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The aim of this paper is to propose different initiatives to integrate the SDG into university education. To do so, firstly, some theoretical questions about the SDG and education are addressed. In addition, a review is made of previous research that has incorporated the SDG into university teaching. Finally, four activities are proposed that combine various teaching methodologies, as well as digital resources to facilitate the integration of the SDG in Human Resources subjects. Our proposal constitutes a guide to help teachers who want to incorpo-rate the SDG in subjects related to the management and administration of people.

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Shayegan, S. ., Yavari, N., & Bazrkar, A. (2022). Human resource development practices and organizational performance: Examining the mediating role of transformational leadership style . WPOM-Working Papers on Operations Management, 13(2), 64–85. https://doi.org/10.4995/wpom.17243

Human resource development practices focus on the specific goals of the organization, about what needs to be done and the change that needs to be applied. The most important and effective ways of human resource development are training and development, employee involvement and professional development. The employees of the organization pointed out. The main purpose of this study was to investigate the effect of using human resources practices on improving organizational performance with regard to the mediating role of transformational leadership style in the electricity industry in Iran. The present study was based on the purpose of an applied research and in terms of method was a descriptive-survey study. A questionnaire was used to collect research data. The statistical population of the present study consisted of senior and middle managers of companies under the Ministry of Energy that were active in the Iranian electricity industry. The number of these people was estimated at 883 in the initial study, and finally, using the Cochran's formula, 268 people were selected as the sample size. After collecting data through a questionnaire, data analysis was performed using structural equation modeling. The results showed that human resource development practices have a positive and significant effect on the organizational performance of the companies under study.Has an effective mediating role. Since transformational leadership style is one of the prerequisites for the development of service organizations, by applying this style of leadership in the organization, as well as implementing effective measures and practices such as training with individual development approach and employee participation, organizational performance can be improved.

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Alvarez, S. M., & Maheut, J. (2022). Protocol: Systematic literature review of the application of the multicriteria decision analysis methodology in the evaluation of urban freight logistics initiatives. WPOM-Working Papers on Operations Management, 13(2), 86–107. https://doi.org/10.4995/wpom.16780

literature review (SLR) on the application of multicriteria decision analysis methods (MCDM) as a tool for evaluating urban freight logistics. The paper presents a protocol for conducting a systematic literature review (SLR) on the application of multicriteria decision analysis methods (MCDM) as a tool for evaluating urban freight logistics.This research topic arises from the growing interest of public and private actors in achieving objectives of reducing environmental and social impacts and/or improving operational efficiency in city logistics.The search is focused on publications comprised in the period between 2012 and 2020. Finally, with the selected works, a descriptive analysis is carried out, which allows obtaining a preliminary result of the RSL that will be developed in future research.SDGs' supported by research: SDG08 Decent Work and Economic Growth and SDG11 Sustainable Cities and Communities.

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Case report papers guidelines: Recommendations for the reporting of case studies or action research in Business… https://polipapers.upv.es/index.php/WPOM/article/view/16244

Marin-Garcia, J. A., Garcia-Sabater, J. P., & Maheut, J. (2022). Case report papers guidelines: Recommendations for the reporting of case studies or action research in Business Management. WPOM-Working Papers on Operations Management, 13(2), 108–137. https://doi.org/10.4995/wpom.16244

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Design and Development of a Genetic Algorithm Based on Fuzzy Inference Systems for Personnel Assignment Problem | Rabiei | WPOM-Working Papers on Operations Management Design and Development of a Genetic Algorithm Based on Fuzzy Inference Systems for Personnel Assignment Problem

A data generator for covid-19 patients’ care requirements inside hospitals | Marin-Garcia | WPOM-Working Papers on Operations Management A data generator for covid-19 patients’ care requirements inside hospitals

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