Answer Pay

Citizens Advice has seen more than 70,000 cases related to energy issues between January and March 2022 - a 63% increase on the same period the previous year.

For energy companies struggling to get customer service right, it's not easy. The talent isn't readily available, and customer behaviours have changed.

When it comes to engaging with customers on billing matters, one of the best ways to do this is to allow a two-way dialogue with customers from a mobile app. , implemented through 's digital payments platform, creates a new way for energy companies to engage with bill payers to overcome the long call in queues and save money on reconciliation too.

Read our latest case story here... https://answerpay.uk/onebanks-press-release/

https://www.bbc.co.uk/news/business-62008383

Energy companies' customer service hits record low Standards have "plummeted" since last year when many firms went bust, Citizens Advice says.

On the 22nd June, Answer Pay was delighted to attend FinTech North Future of Payments 2022. In this article, we summarise the key ideas and topics discussed at this event.



https://answerpay.uk/industry-insights-from-fintech-north-future-of-payments-2022/

COVID-19 became a watershed moment in the bill payments industry, more by happenstance than design. So how have transformed since the pandemic?

Find out here:
https://answerpay.uk/how-bill-payments-have-transformed-since-the-pandemic/

How bill payments have transformed since the pandemic Answer Pay helps financial services to grow payments using Request to Pay. Our certified payments as a service platform connects businesses to the RTP network, efficiently, quickly and securely.

Join us at the Future of Bill Payments Conference 2022 in Manchester next week, to discuss how provides a simpler, more secure way for consumers to digitally pay their bills.

Learn more about the conference here:
https://www.fintechnorth.uk/event/future-of-payments-manchester-2022/?fbclid=IwAR33tGr4BYnoq3NZwc9rjLcrM2I_dJBTmgq0W8KJyX3DFyVJA8Bi058IOW4

(RtP) is the new messaging interoperability protocol being adopted across the UK to simplify . It’s been around for a couple of years now but—as this month the UK financial service industry is focused on the conference—we take a step back to consider where RtP goes from here.

Learn more about the Future of Bill Payments Conference 2022 here:
https://www.fintechnorth.uk/event/future-of-payments-manchester-2022/



https://answerpay.uk/where-does-request-to-pay-go-from-here/

Where does Request to Pay go from here? Answer Pay helps financial services to grow payments using Request to Pay. Our certified payments as a service platform connects businesses to the RTP network, efficiently, quickly and securely.

There are lots of ways individuals can help themselves budget, but companies have a responsibility too. It can be overwhelming for the consumer with so many bills coming in at different times from all directions. puts all your bills in one place making it easier to budget and prioritise better.

Read the full article here:
https://www.theguardian.com/money/2022/jun/13/save-budget-borrow-cost-of-living-crisis

Visit our website to find out more:
answerpay.uk

New ways to save, budget and borrow as the cost of living crisis bites From money circles to workplace saving schemes, these tricks could help you stay on top of things

CONSUMER CHAMPION | Empower bill payers, with all bills brought together in one unified app.

Find out more by visiting our website:
answerpay.uk

CONSUMER CHAMPION | Empower payers by delivering payment power in your app with .

Find out more by visiting our website:
answerpay.uk

Many bill payers are not only struggling to pay bills but suffering the constant challenges of having to juggle different forms of payments with different providers.

With , providers can unify the payment experience and make safer and simpler, whilst reducing cost.

Visit our website to find out more:
answerpay.uk

CONSUMER CHAMPION | Empower payers by delivering payment power in your app with .

Find out more by visiting our website:
answer pay.uk

There are many good reasons to adopt our API and interop platform. Here's one!

answerpay.uk

Pioneers of Open Finance | Find out how Answer Pay's bill payment innovations open up markets and increase access to information for all.

Learn more here:
https://answerpay.uk/pioneers-of-open-finance/

A warning has been issued by the Local Government Association (LGA), alerting consumers to fraudsters cold calling and asking for bank details so that they can receive the Government’s £150 energy rebate.

While resources are in place to help victims of this time of fraud, what it demonstrates is the need for more secure payment methods.

The Request to Pay ( ) model is one of these solutions, providing a two-way line of communication between consumer and provider, which ensures that the consumer knows who their money is going to and that it is a legitimate business.

Read the full article here:
https://inews.co.uk/news/energy-council-tax-rebate-scammers-scam-calls-consumers-warned-1579587

Or visit our website to learn more about Answer Pay’s powered platform.
answerpay.uk

£150 energy rebate is a dream come true for scammers as fake calls soar, consumers warned Fraudsters are using a new ploy as people struggle with the cost of living crisis by asking them for their bank details to receive the £150 council tax rebate

PRESS RELEASE | Payments as a service provider, Answer Pay, has made two key appointments to bolster its plans to support the growth of across Europe.

Read the full announcement to find out more:
https://answerpay.uk/request-to-pay-growth-opportunity-europe/

Answer Pay makes key appointments to support the rapid Request to Pay growth opportunity in Europe Payments as a service provider, Answer Pay, has made two key appointments to bolster plans to support the growth of Request to Pay in Europe.

As part of a crackdown on , Strong Customer Authentication (SCA) rules have just been rolled out. This process requires consumers to type in a code, sent to their mobile phone from their bank, to verify their payment.

Despite providing an extra layer of protection from online criminals, this authentication method sacrifices ease-of-use for added security, which may prove frustrating for consumers.

Answer Pay’s powered platform, not only provides excellent security when consumers make digital payments, but it also provides them with a simpler payment method.

Learn more about and how it bridges the gap between security and ease-of-use in the market.
answerpay.uk/request-to-pay/

Read the full article here:
https://www.thisismoney.co.uk/money/beatthescammers/article-10724093/Theyre-meant-stop-fraud-online-payment-checks-frustrating.html

They're meant to stop fraud, but online payment checks are frustrating So-called 'strong customer authentication' rules mean anyone buying an item over the internet may need to verify a transaction with their bank.

Answer Pay is setting up this connection with the leading pan-European payment infrastructure provider, EBA Clearing, so that European banks too can leverage pre-built solutions and quickly stand up their services.

Learn more by reading the full announcement here:
https://answerpay.uk/bill-payment-crisis-sepa-request-to-pay/

PRESS RELEASE: Answer Pay tackles the growing bill payment crisis in Europe with SEPA Request to Pay Answer Pay is integrating with EBA CLEARING R2P messaging system to offer SEPA Request to Pay bill payment services across Europe.

We're thrilled to be featured in eWeek's 'Eight Tech Companies in Leeds to Watch' list!

Find out more by following the link:
https://www.eweekuk.com/features/eight-tech-companies-in-leeds-to-watch/

Eight Tech Companies in Leeds to Watch | eWeek UK Stars Answer Pay, BigChange, Hark, Panintelligence, RapidSpike, Tappit, Tred and TruNarrative.

Learn more about our SPX platform, the keystone of Answer Pay's ecosystem.

answerpay.uk

Learn more about SPX, the keystone of the ecosystem, which enables the integration of digital invoices and cash collection by bank transfer and powered two-way communication with payers.

https://answerpay.uk/spx/

Our Commercial Director, Peter Cornforth, gives his perspective on the future of in this article, written by The Paypers.

Find out where Peter thinks fits in satisfying the increasing demand for simple, digital payments:
https://thepaypers.com/thought-leader-insights/why-payment-links-are-the-weakest-link-in-digital-bill-payments--1255006?fbclid=IwAR0HRNht2afbNkCBErsPY1-FwW8A3AlN2LEVMrOGxiqKM6j44jIWryfvOsM

Why payment links are the weakest link in digital bill payments Peter Cornforth, Answer Pay’s Commercial Director, shows why Request to Pay is a secure alternative to payment links in the fight against push payments ...

Answer Pay announces it has successfully received funding from the UK Government’s Department for International Trade, to extend its connectivity to European countries in the Single Euro Payments Area (SEPA).

Read the full press release:
https://answerpay.uk/answer-pay-fuels-european-expansion-with-dit-funding-arrangement/

Discover our SPX platform the keystone of Answer Pay's ecosystem.

answerpay.uk

Join us at Leeds Conference, the in-person and hybrid event, taking place on the 17th March.

Don't miss out!
https://www.fintechnorth.uk/event/leeds-conference-2022/

In this article by The Paypers, our Commercial Director, Peter Cornforth, discusses how COVID-19 pandemic has accelerated a move to and explains why is a secure alternative to payment links in the fight against push payments fraud.

Read the full article here:
https://thepaypers.com/thought-leader-insights/why-payment-links-are-the-weakest-link-in-digital-bill-payments--1255006

Why payment links are the weakest link in digital bill payments Peter Cornforth, Answer Pay’s Commercial Director, shows why Request to Pay is a secure alternative to payment links in the fight against push payments ...

On this , we reflect on the accomplishments of women throughout history who lead the charge towards and those who continue their work.

answerpay.uk

Join the revolution with .

Learn more about Answer Pay and by visiting our website:
https://answerpay.uk/request-to-pay/

Don’t miss out on the hot topic of the payments industry!

is growing in use within the industry, as banks and other financial services companies adopt the mechanism in their apps to service growing demands for . But does that make sense when it encourages payers to click on links?

If you missed the roundtable discussion, you can catch up by watching the video or read our eBook.
https://answerpay.uk/to-click-or-not-to-click-roundtable/

To Click or Not to Click Roundtable Our Roundtable 'To Click or Not to Click' is for the discussion of digital payment security issues in the financial services industry.

We’re passionate about the economic and societal potential of ; their ability to democratise fair billing practices, forge new relationships, help to share wealth and stimulate economic growth.

Learn more about us by visiting our website:
https://answerpay.uk/about-us/