The Quay Surgery

We have an engineer on-site today, working on resolving the ongoing problems we have been having with our phonelines.

While this work is going on, we are experiencing intermittent problems where some calls are being cut off.

**IF YOU ARE ON THE PHONE TO RECEPTION OR A CLINICIAN AND YOUR CALL IS CUT OFF, WE WILL EITHER CALL YOU BACK TO CONTINUE THE CALL OR, IF APPROPRIATE, WILL SEND YOU A TEXT TO CONFIRM THAT YOUR REQUEST HAS BEEN ACTIONED**

We apologise for the inconvenience caused by this

A number of patients have reported to us that they have been cut off when trying to call the practice in recent weeks.

The engineer investigating these issues has established that when callers are connected to our phone lines, the line sometimes goes silent. This is leading callers to believe that they have been cut off when in fact, their call is still active and in the queue to be answered.

This engineer has not yet identified the cause of this problem and is continuing to investigate.

***In the meantime, if you are on the line waiting to get through to the practice and the line goes silent, please hold the line and your call will be answered by our reception team.***

We apologise for the confusion, frustration and inconvenience that this has caused, and we thank you all for your patience.

Our phone lines are back on 👍

🩸 | Welsh Blood are back in Connah’s Quay this Autumn and are looking for blood donors!
📅 | Civic Hall 15/09/2022
👶👶👶 | One blood donation can save the lives of six babies!
🔗 | Become a lifesaver! Click here to book:
https://wbs.wales/ConnahsQuaySurgery

🩸 | Mae’r Gwasanaeth Gwaed yn ôl yn Cei Connah yr Hydref yma ac yn edrych am roddwyr gwaed!
📅 | Neuadd Ddinesig 15/09/22
👶👶👶 | Gall un rhodd o waed achub bywydau chwech o fabanod!
🔗 | Dewch yn achubwr bywyd! Cliciwch yma i gofrestru:
https://wbs.wales/ConnahsQuaySurgery

***Attention***

***Edit - our systems are now working again. Thank you for your patience this morning***

We are experiencing severe problems with our computer systems this morning. This is a problem affecting a number of GP practices and is being investigated as a high priority incident. We will update you as soon as the matter is resolved.

In the meantime, unless your issue is urgent, please can you wait to contact us until after 11am, when we hope to be up and running.

We apologise for the inconvenience caused by this

***eConsult***

We’d like to let you know about our eConsult service.

If you contact the surgery by telephone, our reception team will ask you to complete an eConsult if you are requesting advice from, or an appointment with a GP, or a non-routine nurse appointment.

eConsults enable you to contact us, at your convenience, from 6am-8pm from Monday to Friday. This means there is no need for you to queue on the phone and you can complete the consultation at your own pace, making sure you tell your GP or nurse everything you want to.

All eConsults are triaged, so patients with urgent needs are prioritised but you can also ask for help with non-urgent medical issues and for things like sick notes or general advice.

You will then be contacted directly by a GP, Advanced Nurse Practitioner or a member of our admin team, as appropriate.

The eConsult system assesses the information you provide, to ensure that you are directed to the right help, as quickly as possible. If your symptoms sound very serious, the system has been built with the clinical knowledge to know that you may need help more quickly than your Practice can provide - in these cases, it will stop you from completing your eConsult and suggest that you seek urgent medical advice.

You do not need to register to use the service, simply go to our website - thequaysurgery.co.uk - and scroll to the large blue ‘eConsult’ box that says ‘Contact your doctors online". Click on the word contact and follow the steps.

Unfortunately, due to an increase in coronavirus cases in the area, we need to ask all staff, patients and other visitors to wear masks when at the practice.

Unless you are exempt, please wear a mask when you visit the practice, until further notice. Thank you

*IMPORTANT ANNOUNCEMENT*

We are very sorry but due a to an outbreak in Coronavirus we are operating with minimal staff. We are on strict emergency appointments only.

We currently have a fault with our phone lines that is causing calls to be cut off.

If you are on the line to our reception team and your call is cut off, one of the team will try to call you back straight away.

The fault is being investigated urgently by an engineer and we hope it will be resolved this afternoon. We apologise for the inconvenience caused by this

Here are details of the Flintshire and Wrexham pharmacies that are open on the upcoming summer bank holidays.

Additionally, Bodelwyddan Pharmacy in Bodelwyddan is open every day from 9am - 10pm

*ATTENTION*

We have a COVID-19 vaccination walk in session at The Quay Health Centre, Fron Road on 17th May 2022 between 09:00-16:00.
This is open to patients who are:

* Aged 75+,
*Require 1st, 2nd or booster jab
*Those who are aged 12+ and are immunosuppressed to receive their Spring Booster dose.

Please do not attend if you have had COVID symptoms or a positive test in the last 28 days.

Vaccines will be offered on a first come, first served basis.

If you cannot attend this date, you will receive an appointment via telephone or letter for another local clinic.

We are delighted to announce that Dr Angharad Fletcher has been elected as a Fellow of the Royal College of General Practitioners (RCGP).

RCGP fellowship is the highest grade of membership of the RCGP and is the ultimate honour and achievement for GPs who have made a significant contribution to general practice. It is a mark of achievement recognising a significant contribution to health and welfare of the community; science or practice of medicine; to the aims of RCGP, or to other organisations which benefit general practice.

Congratulations Dr Fletcher!

Dr Fletcher is running the London Marathon in October, her 10th Marathon to date!! She is raising money for the House of the Good Shepherd, any donations would be much appreciated. 🏅

Angharad's page Help Angharad Fletcher raise money to support Hospice of the Good Shepherd

Please see a list below of Pharmacies that are open during Bank Holidays for the rest of the year.

Our phone lines are up and running again now, apologies for any inconvenience caused.

**The Quay Surgery** Due to unforeseen circumstances our phone lines have been down today. If you need to speak to a doctor urgently today please email [email protected]. If you require a doctor after 6:30pm please call 111. Thank you for your patience and understanding.