CRU

We are hiring for a number of roles across the organisation.

🔸 Analysts
🔸 Senior Analysts
🔸 Energy Policy Specialists.

Closing Date: Friday, 19th August 2024.

Apply here: https://landing.cpl.com/cru/careers.html

The CRU is recruiting for an appointment to the Recognition of Prior Learning (RPL) Board for Non-Domestic Gas Works.

The function of the board is to review and assess:
-Professional qualification(s)
-Additional post-qualifying education and training
-Professional work experience.

The board must examine each application in accordance with the process determined by the CRU.

Apply here: bit.ly/3lKy2fJ

A customer contacted the CRU noting that they had been charged on a small business tariff for a domestic house for the past 20 years. The customer applied to have this changed to domestic, and to have it backdated. They also sought a refund for the difference in cost during this time.

The energy supplier in question did not uphold the customer’s complaint and referred the customer to the CRU. The CRU investigated this case and did not uphold the customer’s complaint.

Find out why by reading the full case study here: https://www.cru.ie/consumer-information/consumer-case-studies/domestic-customer-incorrectly-classified-as-a-business-customer/

📑To help consumers we have created a list of common terms that are used in smart metering technology on our website. With a smart meter, customers have more information and control over the way they use electricity.

🔗 Read our glossary here:

Smart Meter Glossary | CRU.ie We have created a list of common terms and abbreviations used in smart metering.

The Government electricity credits provide for domestic electricity customers to get credit to reduce their bills. They apply automatically, but the exact date you receive the credit depends on when your supplier sends your bill.

If you did not receive the credits and think you are eligible, make sure to contact your supplier as soon as possible. If you haven’t done so by 30 June, we won’t be able to accept your complaint. You can then raise an objection to our Customer Care Team: https://www.cru.ie/make-a-complaint/

International Women in Engineering Day is taking place this weekend. The day celebrates the amazing women in engineering around the world who are breaking barriers and shaping the future of engineering.

The theme for 2024 is and in the CRU we are proud to have a range of diverse and passionate individuals who help to shape and build our environment for a better future.

The CRU has secured a prosecution for the illegal carrying out of restricted electrical works and falsely claiming to be a registered electrical contractor (REC). Find out more on our website here: bit.ly/3xmybf7

Members of the public who wish to report an unregistered individual who has undertaken electrical works or has portrayed themselves as a Registered Electrical Contractor should visit http://safeelectric.ie.

Táimid ag fostú!

🔶Comhalta an Phainéil Saineolaithe
🔶Bord RPL le haghaidh Oibreacha Gáis nach Oibreacha Tí Iad

Cliceáil anseo dá mhaith leat níos mó eolas agus conas a cur isteach ar phost: bit.ly/3sX3nPg

The Government electricity credits provide for domestic electricity customers to get credit to reduce their bills. They apply automatically, but the exact date you receive the credit depends on when your supplier sends your bill. Learn more here: http://bit.ly/3t8ZCHd

If you did not receive the credits and think you are eligible, make sure to contact your supplier as soon as possible. If you haven’t done so by 30 June, we won’t be able to accept your complaint. You can then raise an objection to our Customer Care Team: https://bit.ly/4cEMThj3.

We have published several case studies based on complaints and enquiries made to our Customer Care Team. These case studies can help energy customers better understand their rights and can help customers who may be facing similar issues. Find them here: http://bit.ly/4cfQO35

We have launched a new consultation portal to support our consultations across energy and water. Effective consultation provides the CRU with information that will help develop and strengthen the policy decisions that we make. Find out more here: bit.ly/45ikmuI

Your supplier will need regular readings from your meter to calculate your bills.

If they don't receive these readings, they will estimate your usage. This means your bill may be too high or low.

Find out more about your electricity meter here: bit.ly/4c6992z

Today is which encourages worldwide awareness and positive action for the environment. It promotes sustainability, and address challenges such as climate change and biodiversity loss.

In the CRU, our Green Machine Team focuses on promoting energy awareness within the workplace and driving reductions in energy consumption year on year. The group also focuses on reducing the CRU’s environmental burden in relation to water consumption, waste management, procurement of goods and services, and transport and travel while aiming to promote environmental awareness amongst staff.

Find out more about our work on our website www.cru.ie.

This we are delighted to be taking part in the Dublin Pride Parade, as part of the civil and public service walking group. We are also celebrating with a number of internal events and get togethers across June.

In the CRU, we are committed to supporting diversity, equality and inclusion. We are establishing an Equality, Diversity and Inclusion Committee to strengthen our commitment to fostering a diverse, equitable, and inclusive workplace. 👏🏳️‍🌈

Táimid ag fostú! Tá roinnt róil ar fáil againn.

Cliceáil anseo dá mhaith leat níos mó eolas agus conas a cur isteach ar phost: http://bit.ly/3sX3nPg

We have published an update on the Estimated Annual Bills. of domestic electricity and gas tariffs available across the market. This includes information on both standard and discount tariffs.

Switching supplier is the best way to save money on your bills. You don't even have to contact your existing supplier if you go through one of our accredited switching websites
bonkers.ie, Switcher.ie, or Power To Switch IE.

Read the update on our website here: http://bit.ly/4aHQUz8.

We are looking for a Finance Administrator to join our Finance and Governance Team. The role will provide effective administration support for payroll, pensions and finance processing activities. Apply here: bit.ly/3UWR7Zp

The word 'fixed' can refer to different things when it comes to energy plans. It is important to check what it means for the plan you are considering signing up to, or the plan you are currently on, so you can make an informed choice about your plan. Fixed term and fixed discount plans tend to be more common in the current Irish energy market, but there are typically few fixed rate plans on offer. Find out more about fixed term, fixed discount and fixed rate and fixed charges here: https://www.cru.ie/consumer-information/switch-supplier/fixed-plans/

Aoife MacEvilly, CRU Commissioner, will be discussing 'A regulatory framework for a secure, decarbonised energy system' at this year's Energy Ireland Conference. The conference will look at the developments that will decarbonise Ireland’s increasingly integrated energy system. The event will bring together key energy sector stakeholders to discuss and debate the key drivers of the energy transition and energy security.

Our Energy Demand Strategy will support electricity customers to move their consumption to times that will reduce carbon emissions, even as the expected energy demand increases in Ireland over the next number of years. This will provide a better pathway to reducing greenhouse gas emissions in line with the legally binding carbon sectoral emission limits. Learn more about the strategy here: https://www.cru.ie/about-us/news/cru-publishes-a-new-energy-demand-strategy/

This recent consumer case study relates to a domestic electricity consumer, who experienced poor customer service relating to a legacy energy account.

A customer contacted the CRU as their supplier, without permission, charged a sum of €2,274.73 to their bank account. The customer was told by the supplier that it related to a legacy energy account.

The CRU upheld the customer’s complaint based on a number of key points and directed the supplier to award the customer compensation.

Read the full case study here: https://www.cru.ie/about-us/news/poor-customer-service-relating-to-legacy-energy-account/

We know that many customers find it difficult to understand their electricity bills. Understanding your energy bill is an important part of being .

Suppliers must include certain information on your electricity bill to make it clear and easy to understand. Not all suppliers’ bills will have the information in the same place as this sample bill so always double check your details are correct

If you think you’ve been charged incorrectly contact your supplier.

You can find more information on your bill here: https://www.cru.ie/consumer-information/billing/your-electricity-bill/

We have published our Customer Care Annual Report has been published. The CRU monitors the number of complaints and contacts involving energy suppliers and network operators. The CCT received 31,517 contacts in 2023, a 1% increase from 2022.

Last year we received:
📩22,526 emails
📞6,864 phone calls
📨368 letters and
💻1,759 web queries.

Common complaints across the energy sector included billing, smart metering, quality of supply (particularly outages) and the allocation of electricity credits. Common water complaints related to issues around connections, leaks, wastewater and accounts.

The CRU provides a free complaint resolution service for customers who have submitted a complaint to their supplier, network operator or Uisce Éireann and are unhappy with the outcome. We will deal with all complaints as quickly as possible and provide you with an outcome that is clear and easy to understand.

Read the report here: http://bit.ly/3WBMLtk

Táimid ag fostú!

🔶 Anailísí agus Anailísí Sábháilteachta Fuinnimh
🔶Cigire Sábháilteachta Gáis
🔶Oifigeach Riaracháin Seirbhísí Solúbthachta agus Córais

Cliceáil anseo dá mhaith leat níos mó eolas agus conas a cur isteach ar phost:
https://cru.ie/ga/fuinn/gairmeacha/

The Government electricity credits provide for domestic electricity customers to get credit to reduce their bills. You should have seen these on your latest bill by now. They apply automatically, but the exact date you receive the credit depends on when your supplier sends your bill.

If you did not receive the credits and think you are eligible, make sure to contact your supplier as soon as possible. If you haven’t done so by 30 June, we won’t be able to accept your complaint. You can then raise an objection to the CRU’s Customer Care Team here. https://bit.ly/4cEMThj

Fergal Mulligan has been appointed as a Commissioner to the CRU, following an open competition. Fergal will take up his role from today.

As a Commissioner, Mr Mulligan will be supporting the CRU's focus on ensuring safe secure and sustainable supplies of energy and water for the benefit of customers, now and in the future.

Read more: bit.ly/3UuJ6uS