Intellicom

As part of the group, we are delighted to announce that we have been awarded 12th place in the 2021 Technology Fast 50 Awards! This marks the 8th consecutive year that Welltel have been recognised as one of the fastest growing companies across the entire technology landscape in Ireland.

This achievement and continue growth stems from the dedication of the Welltel team in delivering client excellence in end-to-end business communications solutions. Thank you to the entire team, our partners and our clients.

Congratulations and continued to success to all companies that made it to the final list!
Read the press release here: https://buff.ly/3rVkgHF

A contact centre receives the voice of customer (VoC) insights. This data is invaluable all across your company from marketing teams to sales leaders, finance analysts and more, these insights can help steer the ship to the smartest, most informed decisions. Click on the link to learn more -->https://buff.ly/31sRjZ3

How Contact Center Insights Can Improve Enterprise Operations What do you picture when someone says “contact center”? Rows of employees at computers with headsets? An office full of tiny cubicles? Personally, I picture a giant treasure chest overflowing with …

Astronomers discover Mars-sized exoplanet where a year is eight hours and the ground is molten iron - One step forward in the search for a “second Earth"- says expert!

Bitly | Forbidden | 403 This is a 403 error, and it's not as ominous as it sounds. Bitly can only show this page to people who have permission to see it. Maybe what you are looking for can be found at Bitly.com.

According to a 2020 study by Harvard Business Review, during the pandemic difficult calls increased by 50 percent overall. Luckily, technology is evolving quickly to address many of these challenges and this is something we can help with, deploying one of the most advanced multimedia and unified communications contact solutions on the market to address many of these top concerns. Talk to us today to be advised on the best solution for your business!
E: [email protected]
T: +353 (0)1 556 6000

4 of the Top Call Center Challenges for the Coming Year The last 20 months has had a lot changes for all facets of business including call centers and 2022 is coming fast. Here are the biggest hurdles.

The major advances in customer analytics technologies, has led to the evolving business strategy of customer experience management (CXM). Take a look at this article on how to implement a successful CXM program --> https://buff.ly/3EnOZjS

Don't miss out the Irish Customer Contact and Shared Services awards ceremony live from the Aviva Stadium! The Live Video Stream will start today at 7:30pm IST on the link below, which will be made available to view at that time. The Very Best of luck to all nominees!!

Stream link ---> https://buff.ly/3oX7566

2021 CCMA Ireland Awards Streamed live from Aviva Stadium Promoting collaboration, shared learning and best practice for customer contact and shared services organisations in Ireland.

It's today! It's today! The awards! A nice from our team and partners at the last 'in person' CCMA Awards ceremony. Don't forget to tune in tonight at 7:30pm!

Companies are reshaping the culture to better align with a hybrid work environment.This model introduces several complex issues that will impact the culture, take a look at this article on how to face those issues --> https://buff.ly/3oGBxBb

The Hybrid Contact Center As COVID-19 restrictions ease, contact center leaders are planning what their future work environment will look like. The hybrid work model, in which agents work at home but come into the center a …

At Welltel group, we are very proud to announce that we are Gold Sponsor at the Irish Customer Contact and Shared Services Awards 2021. We're looking forward to seeing you all at the virtual gala that will take place at 7:30pm IST on Thursday, 25th November. Ireland

Are you a DIY type of person? Good news, now you'll be able to repair your Apple-Mac devices ordering the required parts on the Self Service Repair new online store

Apple users will soon be able to repair their own iPhones and Macs An online store will sell Apple parts to users who want to repair the iPhone 12 and iPhone 13 as well as M1-powered Macs, starting in 2022.

Appropriate dealing of customers’ dissatisfaction is a field where many organisations fail. Take a look at these 5 Rules to Dramatically Improve the Way You Deal with Customer Complaints
https://buff.ly/3qyM8AU

The 5 Rules to Dramatically Improve the Way You Deal with Customer Complaints Lately, my Customer Experiences have been lousy. At the beginning of the pandemic, I was more understanding when Customer Experiences weren't great. However, 18 months later, my patience has run out, and organizations should have

Work on the go with CHAT features of our Communicator – Business Edition. Chat is fully synced between all users’ devices (Desktop & Mobile). Users can rename, add participants or start conference calls from existing group chats. Communicator allows file sharing in both regular and group chats and it is available on all iOS and Android smartphone devices. Deliver a smoother work experience, talk to us today!
E: [email protected]
T: +353 (0)1 556 6000

Have you ever regretted a Tweet?..you're not alone, millions of people have posted messages online which they later wished they had not. Now, Twitter will allow US users to edit their posts in exchange for a fee after successful trials in Canada and Australia ---> https://buff.ly/3c32byg

Should managers encourage employees to go the extra mile for their customers—to create exceptional, loyalty-enhancing moments? This article has a few ideas on how to create exceptional, peak moments

The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? Customer experience expert Jon Picoult explores whether teams should create exceptional, loyalty-enhancing moments for customers-or simply make it effortless for customers to do business with them.

As more businesses move online, you must stand out to capture your customers' attention. Here you can find very good tips to improve the digital customer experience for your target audience.

5 Ways to Improve Your Digital Customer Experience Here are some tips you can apply to improve the digital customer experience for your target audience.

The link between climate change, seaweed and ice cream: An uplifting project that teaches people in Zanzibar new methods of farming in deep waters

The link between climate change, seaweed and ice cream Seaweed production has been affected by warming seas – this is how farmers are adapting.

Cyber-attacks become smarter, that's why businesses need a multi-layered approach to securing their data and networks. Engage with an experienced network security company to prevent become victim to a ransomware attack. Talk to us to be advised on the best-in-class solutions to protect your business T. 015566000, [email protected]

Jewellery firm Graff suffers ransomware attack, hackers begin leaking client details Donald Trump, Oprah Winfrey, and Saudi Crown Prince Mohammed bin Salman are among the celebrities whose personal details have been leaked on the dark web

Connected commerce refers to a customer experience that integrates commerce across all aspects of the customer's life. This is across any and every touchpoint, from online to in-person to everywhere in between. Have a look at some key concepts that you can adopt to stand out in the next normal!

How brands are using technology to amplify the customer experience — whether you're shopping or ordering fast food By combining live, human interaction with the convenience of e-commerce, brands have the power to create a whole new customer experience.

Rather than removing all physical presence, technology and digital software need to be integrated into in-store offerings to reduce the pain points of either channel- Take a look at this article to get some ideas on how to boost your physical business

Boosting Business Prospects with the Physical Multichannel The closure of non-essential shops, remote working and online social gatherings has been the norm for over a year. However, while it might have felt like the pandemic was driving us closer to some …

Yeah, Halloween is back 👻🧟‍♀️🧟‍♂️😈! Haunting scenes from the suburbs of Dublin

Halloween homes of Dublin: Haunting scenes from the suburbs Alan Betson and Dara Mac Dónaill visit some eleborately decorated neighbourhoods

What is your organization doing with all your customers' feedback? Take a look at this helpful piece to improve experiences and customer expectations with feedback

Brighten your bank holiday weekend and enjoy all these Halloween activities with your family and friends: A guide to Halloween events across Ireland -->

Halloween is back: A guide to events and activities across Ireland There are a host of spooktacular events and activities nationwide for people of all ages

CFOs actually do oversee several customer touchpoints that are essential parts of the overall CX journey. Have a look at this helpful piece on how CFOs can enhance a B2B Brand’s Customer Experience

How CFOs Can Enhance a B2B Brand's Customer Experience The typical CFO may feel more removed from the customer experience, but B2B CFOs oversee several customer touchpoints that are essential parts of the overall CX journey.

Delivering a great customer experience is hugely important for any business. This is why companies that deliver a superior customer experience outperform their competitors - and this means they'll be spending more with your business. That’s why it is important to provide your customers with an omnichannel experience with seamless service between communication channels, everything under one roof. Let Intellicom omnichannel get you there and transform your company into a real powerhouse. Talk to us today to schedule a free demo T. 015566000, [email protected]

Building that kind of bond with your customers is fantastic for your business, take a peek at 5 Rules that Absolutely Build Customer Loyalty

5 Rules That Absolutely Build Customer Loyalty Loyalty is one of the most overused phrases in business today. To most companies, it invariably means "customers give us all their money." But that is not what loyalty is. So, today we're going to

Is your organization embracing modern cybersecurity best practices? As data breaches continue to rise, it's important for your organization to protect your customers' information from malicious actors. Contact us today and receive free consultation on how to ensure your business is protected: 015566000, [email protected]
https://buff.ly/3vfSdm9

Telegraph left 10 TB database with subscriber details unsecured Data exposed included users' full names, email addresses, URL requests and authentication tokens

A helpful piece on the role of digitisation to deliver a differentiated customer experience and achieve customer satisfaction -> https://buff.ly/3FGcTsi

Decoding what it takes to drive impactful customer experience in the age of automation Companies are investing heavily in digitisation to track consumer behaviour as customer experience is enabling businesses to pre-empt problems, anticipate behavioural changes, and achieve customer satisfaction.

CALL RECORDING: This service enables instant call recording which can be started anytime during the conversation for all extensions and access via a web browser. To make certain that callers have given their consent, you can set default or custom announcements to be played before recording begins. Upgrade your Contact Center, and provide your customers with a consistent and quality experience. To know more about our Intellicom | intune advanced features, contact us at:
T:+353 (0)1 5566000
[email protected]
https://buff.ly/3FxUmy4

€28m IRC funding to boost the next generation of researchers in Ireland. The investment will fund 254 postgraduate scholarships and 76 postdoctoral fellowships across a broad range of topics.

€28m IRC funding to boost next generation of researchers in Ireland The funding from the Irish Research Council includes 254 postgraduate scholarships and 76 postdoctoral fellowships

Take a peek at these helpful tips to create stories to provide impactful and engaging learning in the contact centre -->

Use Storytelling to Provide Impactful Learning in the Contact Center Can you recall a story that took you on an emotional roller coaster ride and ended with an essential motto or lesson? Over the past decade of providing call center coaching and training, my observa…

If you're looking for the long-term value of existing customers, have a look at these Four Simple Ways To Reinforce Customer Loyalty -

Council Post: Four Simple Ways To Reinforce Customer Loyalty Increased spending doesn’t always translate into improved customer retention. Sometimes, it is the simple things that make the biggest difference.

For years this jungle of copper cables in the UK has allowed people to connect to anyone anywhere in the world, without the need for a human operator and in three years’ time, most of these lines will go silent to be switched over to a full-fibre network.

This is how the landline phone will die Engineers are racing to kill the UK’s landline network by 2025. But untangling the mess of copper lines is a risky business

How many times do we think ‘This meeting could have been an email’? A group chat will prevent the need for excessive meetings. They will allow you to save time and work on other tasks while not compromising your telephone line. With a group chat you can:
•Share files, pictures, gifs, links, etc!
•Add or remove contacts easily with the drag and drop feature
•Search in the message by using the search bar (very useful to catch up)
•Turning the chat into a conference call if needed
These and more features will make collaboration easier! Talk to us today and our experienced team will advise you on this and other online collaboration tools to improve the workflow efficiencies amongst your team.
T:+353 (0)1 5566000
[email protected]
https://www.intellicom.io/why-intellicom/contact-us/

Nice and creative explainer on how to create a Customer-First Environment in an Online Business World, have a look and surprise your customers with the unexpected!

How to Create a Customer-First Environment In an Online Business World - PomoDoneApp Doing business online with limited customer interactions is not an easy task. However, with some creativity and ingenuity, business owners can customize, personalize, and deliver a stellar customer experience even from behind the screens. Have a solid, encouraged team behind you, employ come persona...