NCCo - NC Consulting & Co.

🌟 Unlock the power of CRM for your growing Irish business! Here are 8 benefits of effective CRM implementation:

⚡ Enhanced customer relationships: Build stronger, personalised connections by consolidating customer data.

⚡ Improved data organisation: Streamline operations with easily accessible customer information.

⚡ Increased sales efficiency: Identify bottlenecks and streamline your sales pipeline for better performance.

⚡ Optimised marketing efforts: Create targeted campaigns that resonate with your audience, boosting ROI.

⚡ Enhanced customer support: Respond quickly and effectively with a 360-degree view of customer interactions.

⚡ Data-driven decision-making: Make informed decisions and adapt strategies with real-time analytics.

⚡ Time and cost savings: Automate tasks and improve efficiency to save valuable resources.

⚡ Improved internal collaboration: Foster teamwork with CRM collaboration features.

Ready to reap these benefits? Learn more in our latest blog post!

🔗 https://ncco.ie/ensuring-business-success-crm-considerations-for-irish-business-growth/

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🛠️ Looking for the right CRM solution to keep your business on track? Here are key strategic components to consider:

👉 User-friendly contact management: Easily manage customer contacts with detailed profiles and communication history.

👉 Sales pipeline management: Track, manage, and progress leads through your sales pipeline.

👉 Customisation and integration capabilities: Ensure seamless integration with other essential tools like marketing automation and accounting systems.

👉 Accessible data analytics: Gain insights into customer behaviours, sales trends, and marketing effectiveness.

👉 Strategic task automation: Streamline workflows and ensure timely follow-ups with automation features.

👉 Mobile access: Stay connected on the go with mobile access to your CRM system.

Choose a CRM that fits your expanding business needs! Learn more about the things you should consider in our blog:

https://ncco.ie/ensuring-business-success-crm-considerations-for-irish-business-growth/

🌟 Enhanced Customer Relationships - Elevate Your Business with CRM 🚀

In a competitive landscape, Irish businesses are turning to CRM solutions to meet rising customer expectations. Discover the power of CRM in enhancing customer relationships and propelling your business forward!

Why CRM for Enhanced Customer Relationship Management?

🎯 Identify Opportunities: CRM solutions help Irish businesses go above and beyond by identifying new opportunities/deals and delivering unmatched value to clients.

💼 Streamline Fresh Relationships: From cultivating new leads to streamlining customer onboarding, CRM solutions play a pivotal role in every stage of customer interaction.

📈 Boost Sales Productivity: Witness up to a 29% increase in sales, a 34% rise in sales productivity, and a 42% improvement in sales forecast accuracy with effective CRM applications.

Choosing the Right CRM:

🤔 With numerous options available, selecting the right CRM is crucial. Consider:

🌐 Objective Evaluation: Not all CRM systems are equal; choose a reliable, scalable, and customer-focused solution.

🔄 Adaptability: Prioritise adaptability to align the CRM with your unique business processes and customer interactions.

🤝 Local Support: Opt for a CRM consultant with local expertise to tackle Irish business challenges effectively.

Ready to enhance your customer relationships? Click the link below to explore the complete guide and revolutionise your CRM approach!

📚 https://ncco.ie/crm-uses-5-reasons-your-irish-business-needs-a-crm-system/

🔮 Ready to future-proof your business? CRM systems are your crystal ball for success in an ever-evolving market!

CRM (used correctly!) provides valuable insights into customer behaviours and preferences and empowers your long-term growth strategy 📈

With an effective CRM system in place, your sales team can:

👉 Enhance data-driven decision-making
👉 Streamline sales processes
👉 Maximise lead conversion rates
👉 Monitor market trends
👉 Adapt to changing customer preferences
👉 Increase operational efficiency
👉 Improve customer service

📊 Stay ahead of market trends and adapt to changing customer preferences effortlessly, boosting operational efficiency and enhancing customer service.

💼 Don't leave your business's future to chance—invest in a CRM system today!

Discover how CRM can revolutionise your growth journey in our latest blog post:

https://ncco.ie/ensuring-business-success-crm-considerations-for-irish-business-growth/

📢 We’re always thrilled to share the impact of our collaborative journey with a client! 🚀✨

It's always a pleasure to witness businesses transform and thrive.

Today, take a look at what Conor O’Sullivan, Co-founder and Director at ARQ Reliability, has to say about the value of our partnership.

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“Natalie of ncco supported us in our digital transformation project including managing the creation and design of our new website, including all content, and working with us, a designer, developer and our key partners and vendors. She enabled a Marketing and CRM/ERP strategy which included aiding us in hiring and training new office administration to maintain and further implement these strategies. We really enjoyed working with Natalie and have no hesitation in highly recommending her.”

Conor O’Sullivan
Co-founder & Director, ARQ Reliability

✨ Ready to dive into your own positive changes? Get in touch at ncco.ie/contact and start the conversation!

🚀 Unlocking Business Potential with CRM: 5 Key Insights for Irish Businesses! 🌐

In an era of global business dynamics, meeting customer expectations is paramount. Dive into our latest blog post to discover the untapped benefits of Customer Relationship Management (CRM) for Irish businesses.

🔍 Explore these ideas:

👉 Enhanced Customer Relationship Management: Elevate client interactions and boost sales productivity by up to 34%.

👉 Improved Sales and Marketing Efforts: Scale strategies, maintain stability, and integrate with third-party tools for comprehensive growth.

👉 Enhanced Data Security and Compliance: Navigate EU regulations like GDPR with ease and safeguard your business reputation.

👉 Streamlined Business Processes: Reduce human error, efficient data management, better lead management, and improved customer engagement.

👉 In-Depth Customer Insights: Segment your audience, consistently track data, and personalize marketing campaigns for optimal engagement.

Ready to revolutionise your business? Click the link below to delve into the complete guide and learn how an independent CRM consultant can empower your Irish business.

🔗 https://ncco.ie/crm-uses-5-reasons-your-irish-business-needs-a-crm-system/

Empower your business journey with ncco - Your Partner in CRM Excellence! 🌟💼

🎙️ Podcast lovers, listen up!

We’re thrilled to share that Natalie recently had the pleasure of appearing on the That Great Business Show podcast, hosted by Conall Ó Móráin.

The fantastic Stephanie Wickham, Expatriate & Global Mobility Tax Adviser and founder of Expattaxes.ie , was right there alongside her.

Expattaxes.ie is a true CRM success story, and a rare breed indeed in that they went all-in with their CRM strategy from the very beginning. Understanding that CRM would be vital to the success and scalability of their digital business, the team worked closely with Natalie to refine processes and build a CRM strategy that has supported their incredible 400% growth over the last 4 years.

A very big shout-out to Conall for making Nat and Steph feel right at home.

Don’t miss out on their really interesting discussion, which includes some juicy insights from Stephanie on working abroad and favourable tax outcomes! Hit the link below and give it a listen.

🎧 Listen here: https://open.spotify.com/episode/4FJdt8CJZNTCp5wQuGXFBD

🤔 Who wouldn’t want to make running their business easier?!

Nowadays, CRM isn’t just about managing your customer relationships but acts as the heart and brain of your business.

Here are just three of the many benefits of adopting the right CRM for your business:

✅ Avoid silos
Bootstrapped solutions had their time and place, but with the plethora of CRM options available today, there’s no reason to patch together multiple tools and platforms to run your business.

✅ Measure everything
From customer and internal communications to task management and sales pipelines, you can’t know the effect of any changes you introduce in your business if you don’t have a baseline to work from, and a way to measure change. Build complete Business Intelligence (BI) and Analytic Dashboards.

✅ Automate, automate, automate
Adopt a CRM that will produce email automations, reminders and the reports you need at the click of a button and get your team away from manually jigging about with spreadsheets and inefficient scheduling.

If you’re frustrated with the silos in your business or are looking to develop and improve your business processes, get in touch with Natalie today to see how CRM is key to getting your business where you want it to be 👉 www.ncco.ie/contact.

With the huge market of CRM providers available today, it can be challenging to find the one that will be right for you and your business. That’s where an *independent* CRM consultant comes in.

Having effected real, practical, positive change for every company she has worked with through CRM, doesn’t have an affiliation with any particular provider, so you can be sure she’s working in *your* best interest.

❌ No affiliations.
❌ No kick-backs.
✅ Just honest-to-goodness advice, tailored to *your* business and requirements, and with your success in mind.

Get in touch today to find out more: www.ncco.ie/contact

A CRM ethos helps to keep the community around you sweet. It helps you to take care of your people - be they employees, vendors, stakeholders, or supporters.

Simple things like cards on work anniversaries, appreciation emails or social posts, or larger undertakings such as involvement in community projects, local charities or environmental endeavours, are all steps to ensuring your company’s actions match your company’s published Culture and Values… that you’re walking the walk and not just talking the talk.

Learn more about how CRM will improve your business’ bottom line on our blog post
👉 https://ncco.ie/how-crm-will-improve-your-business-bottom-line-part-3/

🏆 Exciting News! 🏆 ncco Wins Prestigious Wealth and Finance International Management Consulting Award 2023 🎉

We are thrilled to announce that ncco has been honoured with the prestigious Wealth and Finance International Management Consulting Award for 2023 in the Best Sales & Marketing/CRM Consultancy category for the UK and Ireland. 🌟

This award is a testament to our unwavering commitment to delivering exceptional services, and it marks a significant milestone in our journey. 🚀

Our journey began with a nomination that led us through a rigorous judging and evaluation process. Today, we're overjoyed to see the expertise of our founder, Natalie Garland-Cooke, and her tireless pursuit of excellence on behalf of our clients recognised on a global scale. 🌍

ncco is dedicated to supporting businesses across Ireland by providing top-tier CRM consultancy services. We pride ourselves on our ability to adapt to the ever-evolving business landscape and help our clients achieve their objectives in the CRM realm. 💬

As we celebrate this achievement, we look forward to continuing our journey of growth and excellence and remain committed to delivering even more outstanding results for our clients. 🌐

A heartfelt “thank you” to our clients, partners, and our incredible team for their unwavering support... we couldn't have achieved this without you! 🙌

Read the winners supplement here: https://www.wealthandfinance-news.com/issues/management-consulting-awards-2023/

To learn more about ncco and our award-winning CRM consultancy services, please visit www.ncco.ie.

📊 Unlocking the Power of CRM: The Survey Results Are In! 📊

ncco recently conducted a poll to gauge what people think when they hear the word "CRM," and the responses were enlightening! 🧐

🚀 55% of respondents believe CRM helps them work more effectively, highlighting its importance in modern business.

❓ 36% admitted to not knowing much about CRM. We see this as an incredible opportunity! Our goal at ncco is to bridge this knowledge gap and empower you with the insights you need to harness CRM's potential and drive your business growth.

🤔 Surprisingly, 9% expressed their dislike for CRM. But here's the deal: we're committed to changing that perception and showing that CRM can be a game-changer for your business.

At ncco, we're on a mission to demystify CRM, making it accessible and beneficial for everyone. Follow along with us for resources, insights, and expert advice to help you join the 55% who already leverage their CRM effectively.

If you're part of the 36% looking to learn more about CRM or even the 9% who may have had a rocky start, let's connect! Together, we can turn those question marks and frowns into success. 💼✨

👉 https://ncco.ie/contact/

🚀 Exciting News!

Natalie Garland-Cooke, founder of ncco and Independent CRM & Digital Transformation Consultant, was delighted to contribute to the Q3 2023 issue of the Waterford Chamber of Commerce magazine with her article "Top tips for optimising your CRM system".

👀 You can check it out here (page 36):
https://crm.waterfordchamber.ie/news/details/network-magazine-issue-24

👉 In today's rapidly evolving business landscape, the power of a well-utilised CRM system cannot be overstated. Sometimes, the best solution is right under your nose – you don't always need to overhaul your CRM or have an extravagant budget to make a significant impact on your business.

Here are some key takeaways from Nat's article:

💎 Keep It Current: Regularly updating your CRM system ensures that your data remains relevant and accurate. Don't let your valuable information gather digital dust!

💎 Automate and Simplify: Take full advantage of the automation features your CRM system offers. This can save you time, reduce manual errors, and streamline your processes.

💎 Harness Insights: Leverage the available reports and analytics to gain valuable insights into your customer relationships, sales performance, and more. These insights will empower you to make data-driven decisions for your business.

By optimising your existing CRM and ensuring your team is using it effectively, you can achieve amazing results for your business. It's all about working smarter, not necessarily harder.

We hope you find the article valuable, and if you have any questions or insights to share, feel free to comment or reach out. Let's drive CRM excellence together!

🦾 Never underestimate the value of a CRM strategy.

No matter how stuck you’re feeling with your current CRM system, it’s possible to adapt the system to suit your needs with the right strategy.

A CRM strategy is not one-size-fits-all, and you’ll want to tailor your CRM software to fit your company and best serve your needs. need

🥅 The first step in creating a CRM strategy is to decide on your goals for your CRM platform and what you hope to achieve.

For example, are you aiming to increase sales, improve customer relationships, or retain more customers?

Whatever your goals, you can optimise your existing software to suit your needs best and make them achievable.

And thinking long-term, a CRM strategy helps ensure your CRM solutions can be easily adapted to suit future business changes.

We’ve got 3 more tips for optimising the CRM you already have over on the blog. Take a look at https://ncco.ie/4-ways-to-optimise-the-crm-system-your-business-already-has/

📊 Some of the most valuable information your company possesses is situated within your customer relationship management (CRM) system.

Whatever CRM system you have in place, there’s a good chance it can provide valuable insights for your marketing strategy.

For example, if you’re targeting customer loyalty - your CRM system can provide insights relating to current loyal customers that can help your new campaign.

If you have data silos in your organisation, they can be removed by an effective integrated CRM system. Data silos trap information so that it can’t be exchanged between your organisation’s various applications. This can result in no clear overview or reporting capability. Siloed data creates barriers to information sharing and collaboration across departments and can lead to missed opportunities and wasted time. A CRM that fully integrates into your ERP and other systems removes those silos and provides great business intelligence across all departments.

It’s important to ensure that all the teams within your company are fully trained to use your CRM system so they can each make the most of what it has to offer.

Finally, it’s a good idea to sync your CRM system to your business activities wherever possible.

This can include investigating the full potential of cloud-based or mobile CRM solutions to use while on sales trips or for unexpected meetings.

We’ve got 3 more tips for optimising the CRM you already have over on the blog.

Take a look at https://ncco.ie/4-ways-to-optimise-the-crm-system-your-business-already-has/

An essential part of optimising your existing CRM system is making use of its automation features.

However, it’s important to ensure you’re automating the right tasks.

As Bill Gates once said:
💬 “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

In other words, automation will improve your efficiency once your processes are well-defined and your CRM is data managed (ie: data is regularly updated and kept ‘clean’).

❗ But if automation is used on poorly defined processes, it will do more harm than good.

Automation works great for improving the workflow of time-consuming tasks such as data entry and email sequences. It’s also a way to eliminate the risk of human error, which has the potential to impact outcomes.

Before getting started, you’ll need to ensure that your CRM integrations are structured correctly and that all relevant teams can access the information they need.

👉 For example, with the right level of integration, you can program a CRM system to add new leads directly from email marketing campaigns. You can then automate follow-up emails to nurture these leads.

👀 Check out the blog for 3 more tips on optimising the CRM you already have at https://ncco.ie/4-ways-to-optimise-the-crm-system-your-business-already-has/

👉 The first step in getting the most out of your existing CRM system is to ensure it’s regularly updated.

For your system to be effective, everything from customer details to sales insights and metrics must be kept up to date.

Your CRM system is accessed by many departments within your organisation, all of which require accurate, timely data to carry out their jobs effectively.

It’s a good idea to update customer profiles for your most loyal customers and ensure all their details, right down to how each customer prefers to be contacted, are included.

With up-to-date information, everyone across your business can access important customer data and insights quickly and easily.

Don’t forget to keep up with any new updates or integrations your software offers - for example, live chat integration.

If there are new features to leverage, make sure you’re in the know, so you don’t miss out!

Check out our latest blog post for 3 more tips on optimising the CRM you already have at https://ncco.ie/4-ways-to-optimise-the-crm-system-your-business-already-has/

Customer Relationship Management (CRM) software has come a long way over the years. If your current CRM just isn’t working for you, it may be time for a change. Yet, switching to an entirely new CRM system can be daunting, time-consuming, and stressful if you’ve been using the same software for a long time.

But what if there was a way for your business to enjoy all the benefits of a new CRM system without the hassle? Well, there is.

With so much of your business’s data and processes ingrained in your current CRM operations, it may make more sense to adapt your current solution rather than implement a new one.

It’s all about getting your current CRM solution to do more for you than it is now. But how exactly do you achieve this?

In our latest blog post, we’ve answered this question by putting together our top 4 tips for optimising your CRM system to ensure you get the most out of it every time.

Check it out 👉 https://ncco.ie/4-ways-to-optimise-the-crm-system-your-business-already-has/

🙅 Say NO to data silos!

This one’s a biggie - an absence of data silos is a clear sign of effective CRM integration.

A data silo is a collection of data belonging to one group that is not easily or fully accessible to other groups in your organisation.

Data silos can be harmful as they create barriers to information sharing across the various departments in your organisation.

The main issue with this is that specific departments in your organisation won't be able to communicate effectively with customers due to a lack of data and insights.

For example, if your business offers customer support, do your customer support or help desk teams have access to CRM data?

When different teams have insights into customer relationships and the type of customers they're talking to; it becomes possible to tailor solutions to each customer.

Customers are the entire organisation's responsibility, not just sales and marketing teams. Another issue caused by data silos can be the lack of ability to report across the different systems efficiently, resulting in the manual creation of reports (causing a big headache for both managers and users).

With effective CRM integration, you'll have a centralised location for information. Your teams will be able to work autonomously but with full access to data gathered or used by other teams.

Check out our latest post for 3 more tips on successfully integrating CRM into your business 👉
https://ncco.ie/4-signs-your-crm-has-been-integrated-right/

🤝 Managing your CRM integration can be tricky, so it's always good to have professional advice and support on hand.

This may include outsourcing to a CRM consultant for project management and facilitation of training sessions on new integrations.

Proper CRM training will ensure that all users know how to use the software and how it will benefit their everyday workflow and make their jobs easier.

When outsourcing a CRM expert, we recommend choosing an ⭐independent⭐ consultant who doesn't have an affiliation with any specific CRM provider.

With an independent CRM consultant, you can rest assured you're always receiving unbiased support. And at ncco, we’re proud to be independent! 🙌

With a vast knowledge of the various CRM solutions on the market, your consultant will find the one that perfectly matches your needs.

If you’re ready to learn more about successfully integrating CRM into your business, we’ve got a post you’ll love ⬇
https://ncco.ie/4-signs-your-crm-has-been-integrated-right/