ONQ India, Pvt. Ltd.

Congratulations to Coverage and Authorization Team Lead Mallikarjuna Galla, QFamily Accounts Receivable Leader of the Month for April 2024!

Team Lead Luis Martinez shares, Mallik is one of the cornerstones of our team, consistently offering a helping hand to anyone in need. His unwavering commitment to professionalism and quality shines through in every situation, ensuring that those he assists are well taken care of. We are thrilled to have someone like Mallik, whose attentiveness to both agents and leaders fosters a supportive and collaborative environment.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
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Congratulations to Patient Services Assistant Manager Mirna Caballero, QFamily Manager of the Month for April 2024!

Manager Joaquin Ramos praises Mirna's dedication to supporting her coworkers in the best possible way. Mirna's commitment to the team and her continuous pursuit of excellent results are evident. Her dedication and perseverance are standout qualities in her daily endeavors. Ramos expresses the honor of having Mirna as a coworker, confident that all team members share the same sentiment. He encourages Mirna to continue excelling and take pride in her achievements.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Automation Team Lead Patrick Mureithi, QFamily QCorp RPA Leader of the Month for April 2024!

Director of Automation Information Technology Armando Lee praises Patrick for consistently exhibiting a strong commitment to quality in his role as Bot Monitor. Patrick's diligence in identifying and addressing potential issues ensures the seamless operation of our client bots, preventing any disruptions before they occur. With his positive can-do attitude, we can be confident that any issues will be swiftly resolved, ensuring the bots continue working smoothly.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Team Lead Paola Chong, QFamily Healthcare Operations Leader of the Month for April 2024!

Director Leizer Guerra highlights Paola's exceptional contribution to the Healthcare Operation division. Paola not only effectively supports her Refunds team but also generously extends her assistance to other teams. Her leadership is exemplary, as she consistently exceeds expectations in her tasks and responsibilities. We are delighted to have Paola as part of our team.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Team Lead Martha Nganga, QFamily Patient Services Leader of the Month for April 2024!

Directors Reinaldo Gordon and Al Yap commend Martha's leadership qualities, emphasizing her ability to create opportunities rather than waiting for them. They highlight Martha's successful transition from Healthcare Ops to Patient Services as an example of her resilience and growth mindset. Despite the challenges, Martha has not only adapted but also shared her knowledge, charisma, and experience with her team, establishing herself as a great leader.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Automation Analyst Mercy Wanjiku, QFamily QCorp Employee of the Month for April 2024!

Automation Director Armando Lee shares Mercy's unwavering commitment to quality in her role as Bot Monitor. Her dedication to proactively identifying and addressing potential issues ensures the seamless operation of our client bots. With her proactive approach and positive can-do attitude, Mercy ensures that any issues are addressed before they impact the bot performance, guaranteeing uninterrupted operation.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Technology Support Analyst Mary Wacheke, QFamily Healthcare Operations Employee of the Month for April 2024!

Team Lead Mary Kamanja commends Mary for her consistent commitment to achieving both individual and team goals. Mary's work consistently surpasses expectations and significantly contributes to the team's success. The client has highly praised her exceptional work and outstanding performance. Mary's commitment and dedication shine through in all her endeavors. Kamanja expresses gratitude for Mary's exceptional work and encourages her to keep up the fantastic job!

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Revenue Recovery Specialist Levina Nafula, QFamily Accounts Receivable Employee of the Month for April 2024!

Team Lead Luis Martinez shares this about Levina and her work ethics: "An exceptional agent is more than just a guide; they embody trust, dedication, and an unwavering pursuit of excellence." Levina's commitment to excellence truly sets the standard for our team.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Patient Advocate John Githiomi, QFamily Patient Services Employee of the Month for April 2024!

Team Lead Everlyne Ngunjiri praised John for consistently showcasing exceptional qualities that positively influence the team. John is a true embodiment of our Core Values. His outstanding performance is defined by a strong work ethic, meticulous attention to detail, and a proactive approach to responsibilities. Ngunjiri expressed gratitude for having John as a valuable team player. Congratulations on this well-deserved recognition!

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Nagapally, QFamily India Day Shift Employee of the Month for April 2024!

Director Leizer Guera commended Nagapally for his remarkable improvement over the past few months. Nagapally exemplifies a can-do attitude and consistently learns from his experiences, which is highly commendable. Guerra expressed appreciation for Nagapally's efforts and anticipates even greater achievements and accomplishments from him at ONQ in the future.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Feroze, QFamily India Day Shift Employee of the Month for April 2024!

Assistant Manager Dana Rojas shared gratitude for Feroze’s presence on the team, highlighting his dedication, commitment to quality and hard work. This recognition serves as a reflection of Feroze’s efforts. Thank you, and please continue your outstanding work!

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Harmodio, QFamily Panama Employee of the Month for April 2024!

Manager Joaquin Ramos shared that to be selected as the Employee of the Month, consistency and a positive attitude towards work are key. He noted that Harmodio consistently maintains a pleasant demeanor and enjoys interacting with others. He encouraged Harmodio to continue striving for excellence for both him and his team.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Catherine, QFamily Kenya Employee of the Month for April 2024!

Manager Sydney KipngEtich praised Catherine's hard work and dedication, emphasizing her consistent commitment to quality and her positive can-do attitude. Catherine's enthusiasm has become a benchmark for the team, contributing to a productive work atmosphere. KipngEtich highlighted Catherine's significant role in training the newest agent and her exemplary performance in audits. Concluding with appreciation, KipngEtich referred to Catherine as a "rockstar" and an asset to the team, thanking her for her contributions.

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Wishing a joyous Passover to all ONQ family, friends, and clients who are celebrating! This Jewish holiday commemorates the liberation of the Israelites from slavery in ancient Egypt. It's marked by festive meals, symbolic rituals, and reflection on freedom and redemption. May this Passover bring blessings of peace and happiness to all! 🕊️✨

ONQ - Elevating Global Labor and Technology Solutions

Happy Ugadi from QFamily India! As we celebrate the onset of spring, a time of renewal and growth, Ugadi also marks the beginning of a new year in the Hindu lunar calendar. We wish you a vibrant and abundant year ahead!

ONQ - Elevating Global Labor and Technology Solutions
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🌍 April 7th is World Health Day! ONQ's global QFamily would like to extend our appreciation and warm wishes to all the physicians and hospital staff that our agents support. We share a common goal to ensure patients are treated like family with dignity, empathy, and personalized care. Thank you, healthcare professionals! 💙

ONQ - Elevating Global Labor and Technology Solutions
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ONQ extends its warmest wishes to our family, friends and partners, acknowledging Good Friday and Easter Sunday. For those that celebrate the Easter season, may this time be filled with reflection and connection with loved ones, honoring the spirit of these celebrations. Wishing everyone a Happy Easter weekend.

ONQ - Elevating Global Labor and Technology Solutions
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Wishing a Happy Birthday to ONQ Associate Director of Sales and Marketing Lourdes Fonseca! May your day overflow with unforgettable moments. Your expertise in sales and marketing has been instrumental in our company's success. The entire global QFamily sends warm wishes for an amazing birthday celebration! 🎂🎈

ONQ - Elevating Global Labor and Technology Solutions
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Congratulations to Patient Services Manager Heidy Rodriguez, QFamily Manager of the Month for March 2024!

Associate Director of Patient Services Al Yap shares, "Heidy sets a high standard, leading by example and motivating her team to pursue excellence. Her consistent dedication and commitment have earned her valuable trust and respect from all her colleagues. Congratulations, Heidy, on this well-deserved recognition! Your leadership is genuinely inspiring."

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Training Supervisor Justin Washick, QFamily QCorp Leader of the Month for March 2024!

Manager of training and development Luis Tapia shares, "Justin is an invaluable member of the training team, consistently proving himself as someone the entire team can depend on, even when faced with new or challenging tasks. He consistently stays ahead of the curve, foreseeing needs and proactively finding solutions before issues arise. Justin's commitment to maintaining consistency and constantly seeking ways to enhance the training team highlights his dedication and value creation."

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Healthcare Operations Team Lead Goutham Kumar Agalduty, QFamily Healthcare Operations Leader of the Month for March 2024!

Associate Director Doris Pelyhe shares, ""Goutham showcases exemplary leadership skills that never fail to impress. He excels in effective communication, actively listening to his team members and offering clear guidance. Goutham, your journey serves as a perfect example that with determination, anything is achievable. Your relentless hard work and determination pushed your abilities to the limit to achieve this success. Your dedication to continuous improvement and unwavering commitment to the team's goals serve as an inspiration to others.""

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Coverage and Authorization Team Lead Zipporah Muthoni, QFamily Accounts Receivable Leader of the Month for March 2024!

Supervisor Eric Fonseca shares, ""Zipporah embodies a can-do attitude and a steadfast commitment to quality. She consistently knows exactly what needs to be done to complete tasks efficiently. Additionally, she readily assists the team in striving for excellence to deliver exceptional service to our patients. As a reliable leader, Zipporah ensures everything runs smoothly with high standards. If any issues arise, you can trust her to find the best solutions to resolve them effectively.""

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Patient Services Team Lead Kelvin Mundia, QFamily Patient Services Leader of the Month for March 2024!

Manager Sydney KipngEtich shares, ""Kelvin possesses outstanding leadership qualities that have played a vital role in the team's overall success. His ability to motivate and inspire his team, especially in difficult situations, is truly commendable. Kelvin consistently remains focused and readily steps up whenever needed. We want to express our gratitude to Kelvin for continually going the extra mile to ensure the success of his team. You truly ROCK, Kelvin!""

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Quality Assurance Associate Lolina Samudio, QFamily QCorp Employee of the Month for March 2024!

Associate Vice President of Customer Success Barbara Gonzalez-Falla shares, ""Lolina is an invaluable asset to the Quality Assurance team. Her clients hold her in high regard and the quality of her work consistently exceeds expectations. She has made personal sacrifices that demonstrate her unwavering commitment to ONQ and our clients, truly embodying our QWay principles. Her dedication to ONQ and our clients is evident in her actions, making her an exemplary member of the team.”


Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Technology Support Analyst Kelvin Kabue, QFamily Healthcare Operations Employee of the Month for March 2024!

Supervisor Eric Lopez shares, ""Kelvin's arrival to the team has raised the bar in numerous ways. Not only has he enhanced the quality and attention to our work, but he has also significantly improved customer service through his kindness and diligence. His efforts have earned him the respect and appreciation of both his teammates and clients alike.""

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Revenue Recovery Specialist Valery Sanchez, QFamily Accounts Receivable Employee of the Month for March 2024!

Manager Walter Ruiz shares, ""Valery embodies resilience and hard work, consistently giving her all in production and readily supporting any additional tasks assigned to her. We are delighted and proud to have Valery as a valued member of the AR team.""

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.

Congratulations to Patient Advocate Brenda Kariuki, QFamily Patient Services Employee of the Month for March 2024!

Manager Jyrmin Figueroa shares, ""Brenda may be reserved by nature, but her performance speaks volumes. She excels in every aspect, and her energy and persistence shine through in all she does. Keep up the excellent work, Brenda!""

Each month, ONQ recognizes outstanding members of our award-winning QFamily. Their dedication to our work reinforces a culture of exemplary customer service and continuous innovation.

ONQ: Elevating Global Labor and Technology Solutions
Visit onqoc.com to learn more.