Eva-Maria Consulting

OUTSOURCING MASTERS FORUM Virtual Event is scheduled to run in 2022! (Link in Bio)

It's funny, because we see countless courses out there to help you pick your niche, target the right people, make sales...but what happens after the sale has been made? How do we create the system where everything is working so smoothly so that you as a business owner don't have to worry about delivery, support, marketing, and sometimes even sales?

As a graduate fresh out of university with my HR Degree in hand, I had the lucky break to come into Sam Bakker's online marketing business to streamline his support desk and make personnel changes within it. What was really bothering him though was his dwindling 36% satisfaction rating on Zendesk that he was desperate to resussitate. This means that out of everyone surveyed, 6 out of 10 of his customers were so upset with the answers they were getting from the agency he hired to be his support team, that they were actually reporting how bad the support was, and heading for the door, and taking their money with them!

Fast forward 2 months, here's what happened as a direct result of our strategies:

👨‍💻 The support team agency of 3 people + a manager was traded in for 1 full time support agent

‼️ The customer retention rate doubled

😃 Sam Bakker's support desk became an industry leader with a satisfaction rating of 99.8%

⏰️ All this was possible to achieve with minimal effort from Sam himself but with maximum results which earned him a stellar reputation in his niche. He then went on to become a product launch consultant and was a highly sought after launch partner because people knew his chosen support team would deliver the best results and keep clients happy.

And now, it's your turn!
Put your name down to be the first to hear about the upcoming announcement of the Outsourcing Mastery Forum virtual event we are running this year where we will show you how you can...

👍 Find the best talent for your business

⏳️ Spend minimal time on searching and hiring

👨‍💻 Training up your team and ultimately become cheerleaders for your business

💰 Most importantly: how you can outsource for as little as $3 per hour!

Head to the link in the Bio and register your interest. You won't be disappointed!

And since we are coming up to the event, share with us: COMMENT below with what your biggest issue is when it comes to outsourcing tasks in your business.

Since I'm new here, here's some fun facts about me:

- I dropped out of college at age 16

- When I was 17, I published my first bestselling book called 'You Shut Up!' about parenting teenagers, written from a teenager's perspective. As a typical teenager, I thought I could do everything myself so all the sales, marketing, PR (including regular talk show spots on national TV!) and support was done by one person - me!

- My first job at gifted me a love of systems. Having something that will produce the same result over and over that can be scaled later became a passion for me in business.

- At 18 I worked as Assistant Editor at - New Zealand's only magazine for youth at the time

- At 19, with two published books under my belt I served as the President of the National Speakers Association chapter in Wellington, New Zealand. For two years prior I had been traveling the world, speaking about parenting teens, youth in the workplace and since Facebook had just become popular among teens, I was getting invited to speak about social media marketing for business

- At 20 I launched a social media company (that's still going strong!) where we hired youth to help businesses with their social media needs

- I went back to University a second time shortly after and graduated with a double major in Human Resources and Accounting which gave me a theoretical foundation for what I had already been doing for years at that stage

- For 5 years I worked alongside online marketers and with my love of systems and human resources was able to help streamline various processes, save marketers money and help them and their clients grow (more on this in one of the next posts!)

- My husband and I caught the travel bug while on our honeymoon which resulted in us traveling the world and seeing over 27 countries (and counting) while working from our laptops

- I love creating and seeing people systems work

So that's the headlines...so send me a 👋 in the COMMENTS below to say Hi!

A big welcome to you!

Eva-Maria here - your friendly outsourcing consultant.

If you have a product or service, you either run or are about to run a business. That means you must quickly become the CEO, product creator, accountant, marketer, human resources, support agent etc. etc. all AT THE SAME TIME.

Chances are, you fall into one of two categories:

1. You currently outsource and need to cut costs without losing productivity

Or

2. You singlehandedly work in your business and need some help without losing income

(COMMENT BELOW which one you fall into!)

And it's not easy! I've been in both camps, but finally, a few years ago, I cracked the code that transformed not only mine, but also my husband's business...

What if I told you that I can help you maximize profits while spending less time in your business.

Yes, that's right.
I can help you put the right talent in your business for as little as $3 per hour!

Here's one case study...

Many years ago when my husband and I were running our online software business, we came across a situation when we were getting between 10 and 1000 support queries every day that a contracted support agency of four people were not handling!

The satisfaction rating was less than 40%, customers were leaving because the support team wasn't helping them and the agency and their staff were costing us thousands of dollars every month. It was painful.

So I set out to try find answers to questions like...

🏆How can we measure success?

🕑 How many hours should it be taking someone to do this job?

👨‍💻 What skills does the person need?

💰 And most importantly: how can we cut costs without losing what little productivity we had, and ideally increasing said productivity?

After much searching, I found all the answers to these questions.

In just a couple of months, we were able to:

😀 Get our satisfaction rating up to 99.8% and become industry leaders in terms of support

⏳️ We halved the time it was taking the support agency

👨‍💻 We hired one full time support person which gradually became five agents in total over the next year

💸 We realized that our support agents could also double as great sales people and as a result they started helping turn around unhappy customers, retain them and even upsell other products and services. We were able to train up the new agents to be in line with our vision and brand which was really important.

💰 Most importantly, the first person we hired was just $5 an hour, which also gave us room for more promotions as time went on and they became more invested in the company.

Following this, I then went on to help consult others in our space to achieve similar successful results and that's why I know I can help you too.

So now I'm sharing our top tips with the world. So if you are a business that wants to cut costs, or simply find people to help you run your business, let me help you.

Reach out by sending me a private message or COMMENT below with "Count me in" and let's talk.

See you in the next post!