Infinity Support Philippines Inc.

INFINITY Support Philippines Inc. is looking for General Affairs Agent to join our team!

* For US Account
* Work from Home Set up
* Equipment Provided

DUTIES/RESPONSIBILITIES:

• Provide administrative support to various departments.
• Creating and maintaining Masterfile for account/business licenses.
• Communicating and routinely updating account/business licenses.
• Collecting and processing of recurrent invoices and payments.

QUALIFICATIONS:

• Years of experience in administrative or general affairs roles is a plus.
• Strong organizational and multitasking abilities.
• Keen and Attentive to details
• Excellent communication and interpersonal skills.
• Proficient in MS Office Suite and office management software.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> General Affairs
2) OR send your updated resume to - [email protected] / [email protected]

Google Forms: Sign-in Access Google Forms with a personal Google account or Google Workspace account (for business use).

INFINITY SUPPORT is looking for TECHNICAL SUPPORT REPRESENTATIVE to join our VPN account (with Retention)!

WORK-SET UP:

-Work-from-Home
-Equipment Provided
-Blended (Email/Chat with few Phone)

QUALIFICATIONS

• At least 1 year of customer facing experience, supporting and troubleshooting technology products, ideally in technical product support;.
• Must have an experience with Retention.
• Familiarity with networking, VPN concepts, and SaaS products would be a great advantage;
• Very comfortable with technical concepts, great analytical skills, and can communicate complex network connectivity scenarios to a range of audiences;
• Familiarity with platforms such as Zendesk, Salesforce, Jira, and Confluence would be a big advantage.
• Outstanding customer service skills and empathy for customers;
• Excellent written and verbal communication skills (English);
Able to work asynchronously with a globally-distributed team;

RESPONSIBILITIES

• Effectively interact with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately.
• Provide a superior level of service in all customer interactions.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues;
• Communicate effectively with customers, team members, and other internal departments.
• Provide timely updates to customers, colleagues, and team on the status of assigned outstanding cases.
• Take ownership of customer-reported issues and see problems through to resolution;
• Work with engineering, product, and customer teams to ensure speedy resolution;
• Contribute to our FAQs, which serve as our customer’s knowledge base.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> Technical Support Engineer || VPN Account || Blended Voice/Non-Voice
2) OR send your updated resume to - [email protected] / [email protected]

Google Forms: Sign-in Access Google Forms with a personal Google account or Google Workspace account (for business use).

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for WEB SOFTWARE SPECIALIST!
* Work from Home Set up
* Equipment Provided
* Monthly Performance Bonuses and Incentives
* Additional Personal Time Offs (PTOs) up to 30 days per year
* HMO for you and your dependents * (in a form of medical reimbursements)
+ CASH/GIFT CERTIFICATE/VOUCHER REWARDS AND SIGNING BONUSES WILL BE GIVEN:
•Pre-Assessment Passers
•Final Interview Passers
•Upon reaching certain tenure
𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:
• Acts as first level help desk support to employees and US counterparts.
• Accept all user problems via chats and email only
• Respond to escalation requests and notify management as required
• Take ownership of all problems through diagnosis, investigation and resolution
• Ensures timely resolution of hardware and software problems.
• Corrects problems and/or provides user training as necessary.
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Follow up to ensure user satisfaction in a highly client-focused environment.
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

Google Forms: Sign-in Access Google Forms with a personal Google account or Google Workspace account (for business use).

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for HR PAYROLL SPECIALIST to join our growing team!

* Work from Home Set up
* Equipment Provided

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> Back Office HR Payroll Specialist
2) OR send your updated resume to - [email protected] / [email protected]

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for TEAM LEADER (BPO/Call Center) to join our team!
* Work from Home Set up
* Equipment Provided

𝙁𝙤𝙧 𝙖𝙡𝙡 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙢𝙖𝙮:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume with the best contact number and time to call to - cbalot (at) infinitysupport.com or dmendoza (at) infinitysupport.com

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for HR PAYROLL SPECIALIST to join our growing team!

* Work from Home Set up
* Equipment Provided

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> Back Office HR Payroll Specialist
2) OR send your updated resume to - [email protected] / [email protected]

Google Forms: Sign-in Access Google Forms with a personal Google account or Google Workspace account (for business use).

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for TEAM LEAD (BPO/Call Center) to join our growing team!
* Work from Home Set up
* Equipment Provided

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
-Overall accountability for assigned programs including SLAs, service delivery, KPI attainment and client satisfaction.
-Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing process improvement and quality assurance programs.
-Accomplishes objectives by communicating job expectations, coaching employees; planning, monitoring, and enforcing policies and procedures.
-Actively monitor quality and customer satisfaction to ensure performance targets are achieved.
-Internal and external reporting requirements on action planning for key business objectives.
-Evaluate performance of direct reports and provide coaching and development.
-Ensure profitability for programs by managing resources appropriately.
-Communicate with clients regularly to ensure visibility and partnership.
-Overall responsibility for Supervisors and in some cases, team leads that are responsible for managing the day-to-day operations of a team of agents handling customers’ questions and issues.
-Conduct client weekly, monthly and quarterly performance reviews.
-Foster a culture of open and honest communication with employees, client, peers and management.
-Management of any client escalations relating to the operational team’s performance
𝙁𝙤𝙧 𝙖𝙡𝙡 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙢𝙖𝙮:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume with the best contact number and time to call to - cbalot (at) infinitysupport.com or dmendoza (at) infinitysupport.com

INFINITY Support Philippines Inc. is looking for Back Office HR Payroll Specialist to join pioneer team!
For US Account
* Work from Home Set up
* Equipment Provided

DUTIES/RESPONSIBILITIES:
-Processes US-based accounts' payroll every pay period
-Maintains payroll processing system and records by gathering, calculating, and inputting data
-Computes employee take-home pay based on time records, benefits, and taxes
-Responds to team members' inquiries about wages, deductions, attendance, and time records
-Handles changes in exemptions, job status, and job titles
-Adheres to payroll policies and procedures and complies with relevant law
Identifies, investigates, and resolves discrepancies in timesheet and payroll records
-Honours confidentiality of employees’ pay records
-Completes payroll reports for record-keeping purposes or managerial review
-Determines organization's tax obligations by calculating national and council taxes as well as National Insurance contributions
Performs the distribution of wages through issuance of paper checks or direct transfers to employees’ bank accounts
-Supervises other payroll clerks and employees as needed.
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> Back Office HR Payroll Specialist
2) OR send your updated resume to - [email protected] / [email protected]

INFINITY Support Philippines Inc. is looking for Back Office HR Payroll Specialist to join pioneer team!

For US Account
* Work from Home Set up
* Equipment Provided

DUTIES/RESPONSIBILITIES:

-Processes US-based accounts' payroll every pay period
-Maintains payroll processing system and records by gathering, calculating, and inputting data
-Computes employee take-home pay based on time records, benefits, and taxes
-Responds to team members' inquiries about wages, deductions, attendance, and time records
-Handles changes in exemptions, job status, and job titles
-Adheres to payroll policies and procedures and complies with relevant law
Identifies, investigates, and resolves discrepancies in timesheet and payroll records
-Honours confidentiality of employees’ pay records
-Completes payroll reports for record-keeping purposes or managerial review
-Determines organization's tax obligations by calculating national and council taxes as well as National Insurance contributions
Performs the distribution of wages through issuance of paper checks or direct transfers to employees’ bank accounts
-Supervises other payroll clerks and employees as needed.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> Back Office HR Payroll Specialist
2) OR send your updated resume to - [email protected] / [email protected]

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for WEB SOFTWARE SPECIALIST!

* Work from Home Set up
* Equipment Provided
* Monthly Performance Bonuses and Incentives
* Additional Personal Time Offs (PTOs) up to 30 days per year
* HMO for you and your dependents * (in a form of medical reimbursements)

+ CASH/GIFT CERTIFICATE/VOUCHER REWARDS AND SIGNING BONUSES WILL BE GIVEN:
•Pre-Assessment Passers
•Final Interview Passers
•Upon reaching certain tenure

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:
• Acts as first level help desk support to employees and US counterparts.
• Accept all user problems via chats and email only
• Respond to escalation requests and notify management as required
• Take ownership of all problems through diagnosis, investigation and resolution
• Ensures timely resolution of hardware and software problems.
• Corrects problems and/or provides user training as necessary.
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Follow up to ensure user satisfaction in a highly client-focused environment.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

Google Forms: Sign-in Access Google Forms with a personal Google account or Google Workspace account (for business use).

INFINITY Support Philippines Inc. is looking for Back Office HR Payroll Specialist to join pioneer team!

For US Account
* Work from Home Set up
* Equipment Provided

DUTIES/RESPONSIBILITIES:

-Processes US-based accounts' payroll every pay period
-Maintains payroll processing system and records by gathering, calculating, and inputting data
-Computes employee take-home pay based on time records, benefits, and taxes
-Responds to team members' inquiries about wages, deductions, attendance, and time records
-Handles changes in exemptions, job status, and job titles
-Adheres to payroll policies and procedures and complies with relevant law
Identifies, investigates, and resolves discrepancies in timesheet and payroll records
-Honours confidentiality of employees’ pay records
-Completes payroll reports for record-keeping purposes or managerial review
-Determines organization's tax obligations by calculating national and council taxes as well as National Insurance contributions
Performs the distribution of wages through issuance of paper checks or direct transfers to employees’ bank accounts
-Supervises other payroll clerks and employees as needed.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> Back Office HR Payroll Specialist
2) OR send your updated resume to - [email protected] / [email protected]

Google Forms: Sign-in Access Google Forms with a personal Google account or Google Workspace account (for business use).

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for TECHNICAL SUPPORT ENGINEER to join our growing team!
* For SaaS or Software Account
* Work from Home Set up
* Equipment Provided

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:
• Acts as first level help desk support to employees and US counterparts.
• Accept all user problems via chats and email only
• Respond to escalation requests and notify management as required
• Take ownership of all problems through diagnosis, investigation and resolution
• Ensures timely resolution of hardware and software problems.
• Corrects problems and/or provides user training as necessary.
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Follow up to ensure user satisfaction in a highly client-focused environment.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for 𝘛𝘌𝘊𝘏𝘕𝘐𝘊𝘈𝘓 𝘚𝘜𝘗𝘗𝘖𝘙𝘛 𝘌𝘕𝘎𝘐𝘕𝘌𝘌𝘙𝘚 to join our growing team!
* For SaaS or Software Account
* Work from Home Set up
* Equipment Provided
𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:
• Acts as first level help desk support to employees and US counterparts.
• Accept all user problems via chats and email only
• Respond to escalation requests and notify management as required
• Take ownership of all problems through diagnosis, investigation and resolution
• Ensures timely resolution of hardware and software problems.
• Corrects problems and/or provides user training as necessary.
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Follow up to ensure user satisfaction in a highly client-focused environment.
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is HIRING! Be a part of our TEAM!
We are currently looking for:
- TIER 2 TECHNICAL SUPPORT REPRESENTATIVE
- JR. SYSTEM ADMINISTRATOR
- SUBJECT MATTER EXPERT (SME)
PERKS & BENEFITS:
-Work for one of BIGGEST Software company in the US!
-HMO for you and your dependents * (in a form of medical reimbursements)
-Monthly Performance Bonuses and Incentives
-Additional Personal Time Offs (PTOs) up to 30 days per year
-Permanent Work from Home set up
-Company-provided equipment and devices
QUALIFICATIONS:
•Exposure to Salesforce.com CRM product and Salesforce Field Service (SFS) is a PLUS.
•Experience and exposure on automation software/services like, IFTTT, , Parabola, Zapier, Make, etc. is a PLUS.
•API Integration experience is a PLUS.
•Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript
•Strong client interfacing skills.
•Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
•Must be able to work in a remote environment.
•Ability to learn and adapt to different learning environments.
•Internally motivated with a strong passion for continuous development
•Has a personal vision and is goal-oriented
======================
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume to - [email protected] / [email protected]
Feel free to message us for more details. Thank you.

INFINITY Support Philippines, Inc. is looking for Jr. System Admin - SaaS (API Integration).
PERKS & BENEFITS:
-Permanent Work from Home set up
-Company-provided equipment and devices
-HMO for you and your dependents * (in a form of medical reimbursements)
-Monthly Performance Bonuses and Incentives
-Additional Personal Time Offs (PTOs) up to 30 days per year
QUALIFICATIONS:
-Must have API Integration experience.
-Experience and exposure on automation software/services like, IFTTT, , Parabola, Zapier, Make, etc. is a PLUS.
-Exposure to Salesforce.com CRM product and Salesforce Field Service (SFS) is a PLUS.
-Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript
-Strong client interfacing skills.
-Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
-Must be able to work in a remote environment.
-Ability to learn and adapt to different learning environments.
-Internally motivated with a strong passion for continuous development
-Has a personal vision and is goal-oriented
RESPONSIBILITIES:
• Acts as first level help desk support to employees and US counterparts.
• Accept all user problems via chats and email only
• Respond to escalation requests and notify management as required
• Take ownership of all problems through diagnosis, investigation and resolution
• Ensures timely resolution of hardware and software problems.
• Corrects problems and/or provides user training as necessary.
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Follow up to ensure user satisfaction in a highly client-focused environment.
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

INFINITY Support Philippines, Inc. is looking for Jr. System Admin / Subject Matter Expert - SaaS (API Integration).

PERKS & BENEFITS:
-Permanent Work from Home set up
-Company-provided equipment and devices
-HMO for you and your dependents * (in a form of medical reimbursements)
-Monthly Performance Bonuses and Incentives
-Additional Personal Time Offs (PTOs) up to 30 days per year

QUALIFICATIONS:
-Must have API Integration experience.
-Experience and exposure on automation software/services like, IFTTT, , Parabola, Zapier, Make, etc. is a PLUS.
-Exposure to Salesforce.com CRM product and Salesforce Field Service (SFS) is a PLUS.
-Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript
-Strong client interfacing skills.
-Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
-Must be able to work in a remote environment.
-Ability to learn and adapt to different learning environments.
-Internally motivated with a strong passion for continuous development
-Has a personal vision and is goal-oriented

RESPONSIBILITIES:

• Acts as first level help desk support to employees and US counterparts.
• Accept all user problems via chats and email only
• Respond to escalation requests and notify management as required
• Take ownership of all problems through diagnosis, investigation and resolution
• Ensures timely resolution of hardware and software problems.
• Corrects problems and/or provides user training as necessary.
• Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
• Follow up to ensure user satisfaction in a highly client-focused environment.

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is HIRING! Be a part of our TEAM!

We are currently looking for:
- TIER 2 TECHNICAL SUPPORT REPRESENTATIVE
- JR. SYSTEM ADMINISTRATOR
- SUBJECT MATTER EXPERT (SME)

PERKS & BENEFITS:
-Work for one of BIGGEST Software company in the US!
-Earn Up to ₱20,000 Referral Bonus
-HMO for you and your dependents * (in a form of medical reimbursements)
-Monthly Performance Bonuses and Incentives
-Additional Personal Time Offs (PTOs) up to 30 days per year
-Permanent Work from Home set up
-Company-provided equipment and devices

QUALIFICATIONS:

•Exposure to Salesforce.com CRM product and Salesforce Field Service (SFS) is a PLUS.
•Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript
•Strong client interfacing skills.
•Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
•Must be able to work in a remote environment.
•Ability to learn and adapt to different learning environments.
•Internally motivated with a strong passion for continuous development
•Has a personal vision and is goal-oriented

======================

For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume to - [email protected] / [email protected]

Feel free to message us for more details. Thank you.

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for IT ADMIN/MANAGER to join our growing team!

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
-Manage IT Support Group chat, reply to IT correspondences, and perform on-site visits.
-Manage new and collected devices, coordinate with the Vendor Service Center, and ensure necessary repairs are endorsed.
-Set up new/old devices, reset collected devices, set up new M365 accounts, and connect M365 accounts to laptops via auto-pilot setup.
-Ensure safe storage of all access and credentials.
-Regularly checking of logs and remote spot-check agents for work-related access.
-Enforce IT and Devices policies.
-Own and coordinate with Clients for IT requirements alignment or procedural implementation.
-Remote and On-site inventory and deployed devices inspections.
======================
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume to - [email protected] / [email protected]

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for 𝘛𝘌𝘊𝘏𝘕𝘐𝘊𝘈𝘓 𝘚𝘜𝘗𝘗𝘖𝘙𝘛 𝘌𝘕𝘎𝘐𝘕𝘌𝘌𝘙𝘚 to join our growing team!
* For SaaS or Software Account
* Non- Voice (Email and Chat)
* Work from Home Set up
* Equipment Provided

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
1) Effectively interact with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately.
2) Provide a superior level of service in all customer interactions.
3) Troubleshoot network environments to include working with various operating systems, firewalls, routers, custom product configurations, and API integrations.
4) Communicate effectively with customers, team members, and other internal departments.
5) Provide timely updates to customers, colleagues, and team on the status of assigned outstanding cases.
For all interested applicants, you may:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
*** Please select the following position:
-> TSR for Software Account (Non-Voice)
2) OR send your updated resume to - [email protected] / [email protected]

We are currently seeking highly committed, driven and passionate individuals to join our growing team!

* Work from Home Set up
* Equipment Provided
---------------------
OPEN POSITIONS:
- CUSTOMER SERVICE REPRESENTATIVE
- TECHNICAL SUPPORT ENGINEER
- WORKFORCE ANALYST
- GLOBAL TRAINER
- TEAM LEAD
- JUNIOR MANAGER
𝙁𝙤𝙧 𝙖𝙡𝙡 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙢𝙖𝙮:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume with the best contact number and time to call to - cbalot (at) infinitysupport.com

We are currently seeking highly committed, driven and passionate individuals to join our growing team!

* Work from Home Set up
* Equipment Provided

---------------------
OPEN POSITIONS:
- CUSTOMER SERVICE REPRESENTATIVE
- TECHNICAL SUPPORT ENGINEER
- WORKFORCE ANALYST
- GLOBAL TRAINING & QUALITY SPECIALIST
- TEAM LEAD
- JUNIOR MANAGER

𝙁𝙤𝙧 𝙖𝙡𝙡 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙢𝙖𝙮:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume with the best contact number and time to call to - cbalot (at) infinitysupport.com

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for JUNIOR MANAGER to join our growing team!

* Work from Home Set up
* Equipment Provided
* For SAAS or Software Account

QUALIFICATIONS:

-One to two years progressive experience in a contact center environment
Successful experience as a Team Leader, Mentor, and/or as a Training professional.
-Excellent verbal and written communication skills for training delivery; must have a dynamic and engaging classroom presence; must be able to write in a grammatically correct, clear and concise manner.
-Strong organizational and problem resolution skills
-Must be proficient with word processing (MS Word), spreadsheet (Excel) and presentation (PowerPoint) software programs
-Strong interpersonal skills, the ability to perform effectively as member of a team.
-Ability to lead teams and measure individual performance
-Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
-Ability to creatively use resources and adjust to changes quickly and professionally
-Ability to work independently with minimal supervision, but also in a team environment
-Strong attention to detail
-Ability to work multiple shifts as required
-Handled technical account (SaaS- Software as a Service) is a PLUS

RESPONSIBILITIES:

-Overall accountability for assigned programs including SLAs, service delivery, KPI attainment and client satisfaction.
-Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing process improvement and quality assurance programs.
-Accomplishes objectives by communicating job expectations, coaching employees; planning, monitoring, and enforcing policies and procedures.
-Actively monitor quality and customer satisfaction to ensure performance targets are achieved.
-Internal and external reporting requirements on action planning for key business objectives.
-Evaluate performance of direct reports and provide coaching and development.
-Ensure profitability for programs by managing resources appropriately.
-Communicate with clients regularly to ensure visibility and partnership.
-Overall responsibility for Supervisors and in some cases team leads that are responsible for managing the day-to-day operations of a team of agents handling customers’ questions and issues.
-Conduct client weekly, monthly and quarterly performance reviews.
-Foster a culture of open and honest communication with employees, client, peers and management.
-Management of any client escalations relating to the operational team’s performance

𝙁𝙤𝙧 𝙖𝙡𝙡 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙢𝙖𝙮:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume with the best contact number and time to call to - cbalot (at) infinitysupport.com

𝗜𝗡𝗙𝗜𝗡𝗜𝗧𝗬𝗦𝗨𝗣𝗣𝗢𝗥𝗧 is looking for TEAM LEAD to join our growing team!

* Work from Home Set up
* Equipment Provided

QUALIFICATIONS:

-One to two years progressive experience in a contact center environment
-Successful experience as a Team Leader, Mentor, and/or as a Training professional
-Excellent verbal and written communication skills for training delivery; must have a dynamic and engaging classroom presence; must be able to write in a grammatically correct, clear and concise manner.
-Strong organizational and problem resolution skills
-Must be proficient with word processing (MS Word), spreadsheet (Excel) and presentation (PowerPoint) software programs
-Strong interpersonal skills, the ability to perform effectively as member of a team.
-Ability to lead teams and measure individual performance
-Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
-Ability to creatively use resources and adjust to changes quickly and professionally
-Ability to work independently with minimal supervision, but also in a team environment
-Strong attention to detail
-Ability to work multiple shifts as required
-Handled technical account in a BPO environment is a PLUS

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
-Overall accountability for assigned programs including SLAs, service delivery, KPI attainment and client satisfaction.
-Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing audits and analyses; managing process improvement and quality assurance programs.
-Accomplishes objectives by communicating job expectations, coaching employees; planning, monitoring, and enforcing policies and procedures.
-Actively monitor quality and customer satisfaction to ensure performance targets are achieved.
-Internal and external reporting requirements on action planning for key business objectives.
-Evaluate performance of direct reports and provide coaching and development.
-Ensure profitability for programs by managing resources appropriately.
-Communicate with clients regularly to ensure visibility and partnership.
-Overall responsibility for Supervisors and in some cases, team leads that are responsible for managing the day-to-day operations of a team of agents handling customers’ questions and issues.
-Conduct client weekly, monthly and quarterly performance reviews.
-Foster a culture of open and honest communication with employees, client, peers and management.
-Management of any client escalations relating to the operational team’s performance

𝙁𝙤𝙧 𝙖𝙡𝙡 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩𝙚𝙙 𝙖𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨, 𝙮𝙤𝙪 𝙢𝙖𝙮:
1) Fill out this application form:
https://bit.ly/INFSApplicationForm
2) OR send your updated resume with the best contact number and time to call to - cbalot (at) infinitysupport.com