MSP Success

ConnectWise shakeup, JumpCloud's surprise move, and a game-changing PSA/RMM bundle? The MSP world's on fire this week! 🔥

Catch all the juicy details and product drops you can't afford to miss. Your next big opportunity might be hiding in here... https://mspsuccess.com/2024/09/weekly-news-roundup-around-the-channel-22/

The Counterintuitive Path to MSP Success ❌

How did saying "no" to clients lead to 15-20% annual growth? Discover One82's unconventional approach to building a thriving MSP business.

This story might just change how you think about customer satisfaction and growth.
Read now. Rethink your strategy. https://bit.ly/4el4sU7

The MSP Platform Chess Game: Who Will Be King? 👑

ConnectWise shakes things up with a new CEO, while HaloPSA and NinjaOne join forces. Meanwhile, Kaseya and N-able make their own strategic moves.
The "Big 4" are battling it out in the evolving MSP landscape. Who will come out on top?

Read our latest analysis on the power plays shaping the future of managed services:
https://bit.ly/47I8ovp

Don't miss our latest Partner Playbook! Join Tonya Gentry as she talks with Celerium's Vince Crisler, CSO at Celerium! With his Pentagon and White House experience, Vince shares game-changing insights.

Discover how to streamline your network defense and boost your cybersecurity offerings. Check out the full playbook now! https://bit.ly/4eAuVMS

Starting Big, But Fizzling Out

Ever been excited to start something big but then let it fizzle out halfway? Happens more often than you think, according to Robin Robins, founder and CEO of MSP Success and TMT. Think about it: how many times have companies come up with brilliant ideas, invested time and money in generating leads, or launched shiny new websites, only to abandon them halfway through? The real problem isn’t starting; it’s following through.

Consistent Action Wins

In business, success doesn’t come from chasing every new idea or “shiny penny.” It comes from sticking to the basics and consistently implementing what you know works. Too often, we get distracted by something new or more exciting and forget about the fundamentals. That's where most people go wrong. It’s tempting to jump from one idea to the next, but real progress happens when you stay focused on proven systems and follow through.

To do that, you need to be hands-on. Even the best employees can drift off-course. You can’t just hand out tasks and expect everything to magically run smoothly. When I want something done in my business, I make sure I’m meeting regularly, asking for updates, and constantly checking in. If I don’t stay on top of it, things either get done too slowly or, worse, not at all.

Be a Leader Who Sticks With It

At the end of the day, your success as a leader comes down to your ability to follow through. Document everything—goals, meetings, tasks—so you know what needs to happen and when. Hold people accountable for hitting deadlines, and if they don’t, it’s time to move on. Hire better, fire faster, and make sure you’re setting the example by following through on your own tasks. Be the leader that sticks with things and gets results, not the one who starts strong but loses steam.

And always remember the Russian proverb: “Trust, but verify.” It’s great to trust your team, but you still need to check that they’re doing what needs to be done. That’s how you make sure your business doesn’t just start things—it finishes them.

Click the link in the comments to read the full article.

Attention MSPs: Is your security stack missing a critical component? 🛡️

Join our webinar to learn about the ONE tool that could make or break your clients' cybersecurity. With 92% of MSPs overlooking this crucial element, you can't afford to miss out!

🗓️ September 25th
🕒 3 p.m. ET | 2 p.m. CT | 1 p.m. MT | 12 p.m. PT
💻 https://live.mspsuccess.com/security-msps1

🚨 Breaking News!

Jason Magee steps down as CEO, replaced by tech industry veteran Manny Rivelo. This comes just weeks after big acquisitions and right before IT Nation Connect. Read the rest here: https://bit.ly/3zlhYb8

Tech Industry Shakeup! 🧑‍💻 👩‍💻

Amazon calls workers back to office, AI reshapes cybersecurity, and remote work faces an uncertain future. 😳

Plus, a $19.9 trillion AI economy prediction and major moves in cloud partnerships.

Don't miss this week's tech roundup – click to stay ahead of the curve! https://bit.ly/47zgWol

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📢 MSP owners, are you truly nurturing your company culture? 🤔

Chad Reinbold, CEO of SCS Inc., shares a wake-up call:

Fun events ≠ strong culture

If this shocks you, read on to learn the 5 steps that will revolutionize your company culture. Remember: Building a positive culture is an ongoing journey, not a destination! https://bit.ly/4e5nBsW

Mike Drop 🎤 'Business Priority Pyramid' could be your game-changer!

From Sales to Legacy, learn how to diagnose and prioritize your business needs. Build a strong foundation first, then aim for impact. 🎯

Ready to level up your business strategy? Check out this article and see for yourself https://bit.ly/4goU4Mm

Is your tool stack holding you back? 🔧

Three industry leaders reveal their secrets for building a tech arsenal that drives real growth. Discover how to define clear criteria for new tools, build strong vendor relationships, vet solutions like a pro, use metrics to guide decisions, and strike the perfect balance between innovation and profit.

Don't miss these insights from Matt Rose, Roman Shraga, and Oli Thordarson. Watch the full Roundtable now here: https://bit.ly/3XL3fzw

❗️Attention MSPs: Unlock the secret to winning more clients, even in a slow market! Join our webinar to learn:

- A little-known strategy to outshine competitors... The Wedge Technique
- How to boost your value proposition
- Strategies for becoming the obvious choice

Don't miss this opportunity to grow your MSP business. Register now! https://live.mspsuccess.com/wedge-msps

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Are you leveraging AI and automation to stay ahead? Our survey reveals how top MSPs are revolutionizing their businesses:

- 71% automate routine tasks
- 56% use AI for customer communications
- 76% report increased efficiency

Learn how industry leaders are scaling without staffing up and enhancing customer experiences.
Read the full article to transform your MSP with AI and automation:
👉 https://bit.ly/3ZsFe1u

Big news from NinjaOne!

Free Warranty Tracking, 'Freemium' Documentation, and White-Glove Migration Services now available for MSPs of all sizes! 💼

With 20,000+ global customers and 70% ARR growth in 2023, they're committed to innovation and top-notch support. This platform now includes RMM, cloud backup, and MDM. Read more here: https://bit.ly/47xMScL

🚨 Weekly News Roundup You Don't Want to Miss! 🚨

What a week! From ConnectWise acquiring Axcient and SkyKick to Apple's big product reveals, there’s a lot to catch up on! Plus, we said goodbye to the legendary voice of Darth Vader, James Earl Jones. But don’t worry, we’ve got you covered! This roundup dives into key MSP updates, exciting product launches, and big moves in the channel.

Stay in the loop with the latest industry news and trends 👉 Read now to get the full scoop! https://bit.ly/3BeuEkn

MSP Spotlight 🔦

From zero marketing to adding $1 million in revenue - discover how this husband-wife duo transformed their stagnant MSP in as little as a few years! Check it out: https://bit.ly/3TsPe7c

Todyl revolutionizes MSP support! 🤯

Find out how their revamped program offers enhanced resources to help MSPs thrive in this complex landscape. Check it out: https://bit.ly/4e1Xvaa

What MSPs Should Know About Cloud Detection and Response

Cloud Detection and Response (CDR) is becoming a crucial component of modern cybersecurity. Unlike other detection and response solutions (like EDR or MDR), CDR focuses on securing cloud environments.

Forrester defines CDR as: “The detection of and response to cyberattacks on detection surfaces in the cloud control plane, data plane, and management plane. This includes one or more cloud-native tools that prioritize security analyst experience for high-quality detection, complete investigation, and fast and effective response to cloud attacks.”

While it’s not a single solution, it combines technologies like CASB, SIEM, and CNAPP to protect cloud infrastructures.

Here are a few things MSPs need to know about CDR:

1. Bad Actors Are Making CDR Increasingly Important. Cloud resources are a key target, with attacks on SaaS applications (31%), cloud storage (30%), and cloud management infrastructure (26%). Phishing is a common tactic to steal SaaS credentials.

2. CDR Solutions Reduce Manual Intervention. Cloud incident response is time-sensitive and complex. CDR automates tasks like isolating compromised instances and alerting teams, reducing human error and speeding up containment.

While CDR isn't officially recognized as its own market category yet, many MSPs are already implementing it within their existing security solutions. As businesses shift further into cloud environments, MSPs must adopt CDR to stay ahead of growing threats and future compliance requirements.

For more crucial information MSPs should know about CDR, check out the full CDR article in the comments.

AI-powered phishing: The new frontier in cybersecurity threats. 🚨

Learn how generative AI is revolutionizing social engineering attacks and why your old defenses may no longer cut it. Discover the tactics behind fear- and reward-based phishing, and why simulation exercises are crucial for building a resilient team.

Don't let your business become the next headline. Read now to stay ahead of evolving cyber threats. https://bit.ly/3ZhxSha

🛡️💻

Big moves in the MSP world! ConnectWise acquires Axcient and SkyKick, shaking up the cybersecurity and data protection landscape.

What does this mean for MSPs and the future of integrated tech stacks? Read our in-depth analysis to hear what industry leaders are saying about this game-changing consolidation. https://bit.ly/4d1oWjk

Small MSPs, Big Dreams: Unlock Your Growth Potential! 🚀💼

Discover how savvy small and medium MSPs are punching above their weight through smart acquisitions. Learn the secrets to scaling your customer base, boosting expertise, and expanding services – just like the big players!

Size doesn't matter when you've got the right strategy. 🔍 Check it out: https://bit.ly/3ZkMLiS


Balancelogic CIO Landing, Inc. Nashville Computer

MSP owners: Are you maximizing your business value? Regular valuation tracking is key! Look beyond EBITDA - focus on growth, ROI, and risk profile. 📈

https://bit.ly/3ZcEduk ITValuations

Avoid Paying (Literally) For Choosing the Wrong Vendor

Choosing the right vendor partner is crucial for any business. A poor selection can lead to costly, time-consuming issues. As Ed Correia, CEO of Sagacent Technologies, emphasizes, vendors should offer more than just a product – they should be reliable partners that contribute to your business's growth.

Quality Account Management

When vetting vendors, building a strong relationship should be a top priority. Michael Goldstein, president of LAN Infotech, stresses the importance of having solid account management. A good vendor isn’t just a service provider – they’re a partner who supports your goals. He believes that a vendor representative should help you understand contracts clearly, provide ongoing support, and schedule regular check-ins, such as quarterly business reviews (QBRs). These reviews ensure both parties are on the same page and allow for ongoing adjustments to improve outcomes.

Fellow Business Advocates

Beyond just account management, vendors should act as advocates for your business. They need to be problem-solvers, offer insights, and connect you with additional resources when needed. Dawn Sizer, CEO of 3rd Element Consulting, points out that account managers should be honest, approachable, and proactive in solving issues. Their integrity is key, even if they can’t always meet every request. It's essential to know your account manager is working within realistic boundaries to push your business forward.

In summary, the right vendor should bring more to the table than just products – they should offer meaningful support, marketing resources, and a commitment to your success. Taking the time to assess these factors can lead to a more productive and enduring partnership.

Click the link in the comments for the full article.