CRA Telecom
Want to manage less and earn more? CRA Telecom helps smart telecom agents reclaim their days. In 2010, it shifted focus to include supporting agents.
In 1999, CRA Telecom, formerly known as Cost Recovery Associates Inc., was born. The mission: to provide one complete audit for each customer’s wireless and wire-line telecommunication invoices, and to recover as much money for our clients as possible. We soon learned that the customer would benefit far more if we proactively audited monthly instead of chasing refunds years later. The customer wou
How to Get Better Results from your Carriers
Here are some tips for agents trying to get the best experience for their customers. http://ow.ly/erkM30dslkD
cratelecom.com Learn how Agents can get better results from Carriers.
Is white labeling right for your brand?
There are some tell-tale signs that white labeling would benefit your business. http://ow.ly/caxe30dslkB
cratelecom.com White labeling, or the rebranding of another company's products or services, can have big business benefits.
It's time to make billing errors a thing of the past. https://goo.gl/XnFgNo
CRA's Culture - CRA Telecom - Helping Telecom Agents Manage Less & Earn More
We pride ourselves on fulfilling each and every promise we make to our customers. http://ow.ly/sIwc30dslkA
cratelecom.com If you are looking for professionalism with a partner who strives to serve and anticipate customer needs, look no further. CRA Telecom is that...
Telecom Admin Functions - CRA Telecom - Helping Telecom Agents Manage Less & Earn More
To grow your business, you need a partner who knows telecom and who can be on the other end of the phone for your customers 24/7. http://ow.ly/SMMT30dslkz
cratelecom.com Learn about how CRA Telecom provides telecom admin functions such as phone call management and quoting support.
Winning customers and keeping them are two different things. https://goo.gl/YXf9XP
Why Customer Empowerment Is the Key to Great Retention Rates
"A customer who has been recognized publicly as a success has a much greater chance of staying a customer." http://ow.ly/b9NH30dslky
blog.kissmetrics.com Let’s look at some tactics for minimizing churn by maximizing a sense of customer empowerment throughout the customer lifecycle.
Can the voice of the customer drive transformational change?
How does a customer's voice actually impact a business? http://ow.ly/gGFF30cpwPz
retailcustomerexperience.com There's a general assumption in business today that change is good, but we can't launch into change for the sake of it. There needs to be a clear...
Are You Losing Too Many of Your Customers?
Losing customers is normal, but everyone wants to know if their loss rates are normal, too. http://ow.ly/ZO8230cpwPx
cratelecom.com Each customer contact with your team is an opportunity to build your reputation -- or destroy it. Here's how telecom agents can retain more customers.
Customers should always come first. https://goo.gl/eX8aXc
Project Management & Provisioning - CRA Telecom - Helping Telecom Agents Manage Less & Earn More
Our PM process is the cornerstone of our support. http://ow.ly/LsKB30cpwPv
cratelecom.com Project management & provisioning are the cornerstone of our support. We deliver clean orders, generating more revenue quickly with fewer headaches.
Do’s and Dont’s of Outsourcing Your Live Chat Support | CustomerThink
"44% of online buyers believed that having a live agent answer their questions through chat while making a purchase was among a website’s most important features." http://ow.ly/Xi6130cpwPt
ow.ly Ready to outsource your company’s live chat support? Entrusting this business function with a reliable service provider can do wonders for your brand.
CRA's Culture - CRA Telecom - Helping Telecom Agents Manage Less & Earn More
We've built our culture around caring for our customers. http://ow.ly/vZUY30cpwPs
cratelecom.com If you are looking for professionalism with a partner who strives to serve and anticipate customer needs, look no further. CRA Telecom is that...
Great customer service sells itself. https://goo.gl/vFrBgI
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Holyoke, MA
01040
Opening Hours
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |
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