CXSpeak

A Podcast by CX Leaders for CX Leaders

Customer Success Explained — CXSpeak 12/01/2021

Jeff Heckler joins the CXSpeak to explain how is for more than just !

https://cxspeak.com/episodes/customer-success-explained

Customer Success Explained — CXSpeak Interview with Jeff Heckler, Director of Customer Success Solutions for MarketSource, Inc.

11/29/2021

So excited for the first episode of to drop this week!

11/24/2021

We always love hearing from agents. Especially when they have a great question we can respond to. Today the question was if would replace their job in the next 5-10 years? Well, here is our response!

What are agent ratios all about? 11/23/2021

Michael's question today was, "What are Agent Ratios all about?" Well, let's get to it!

What are agent ratios all about? The customer experience question we got today was all about agent ratios. Seems many people are unsure of the importance and what they mean to your customer...

11/18/2021

It seems like many people are curious about what it takes to become the head of . So here is my take on what it takes to take on the most challenging and rewarding roles in all of !

11/17/2021

So what is the difference between and ? Well here is our take on it...

11/05/2021

Michael McMillan explains how you must have cultural alignment with your partner to have success.

What is a BPO 11/05/2021

Curious what a really is? Well Michael has the answer in his daily question and answer. https://youtu.be/uaT5TTlZYvo

What is a BPO Let's set the record straight! A is more than a ! We are your solution to that labor shortage you keep talking about!https://proximocx.com #...

Be On The Show — CXSpeak 11/05/2021

Welcome to CXSpeak! We host a 100% dedicated to the world of . Our goal is to help businesses learn best practices from that have been there and done it.

Want to be on the show? Sign up for a pre-interview today!!
https://www.cxspeak.com/be-on-cxspeak

Be On The Show — CXSpeak Are you a CX Expert?Then We Would Love To Have You On the Show CX Speaks is all about customer experience. From new customer engagement all the way through to shipping and customer service. We love to have experts on all aspects of the customer journey so we can share with our listeners with fresh n...

Want your business to be the top-listed Media Company in Knoxville?
Click here to claim your Sponsored Listing.

Videos (show all)

CXSpeak Podcast Intro
Will AI Eliminate My Call Center Job
What it takes to run Customer Experience
What is the Difference Between Customer Service and Customer Success?
Cultural Alignment is The Key to Success

Category

Address

Knoxville, TN
37918

Other Podcasts in Knoxville (show all)
Stephany Davis • Media & Business Personality Stephany Davis • Media & Business Personality
Knoxville

Small towns have the most amazing people.

Ovurit Ovurit
4133 Deer Creek Drive
Knoxville, 37912

Ovurit is a platform that engages with people in conversations to Create a new self together! What?

Colwssal FRYDAi Collective Colwssal FRYDAi Collective
Knoxville

We Are Certified First Class Clout Fueled Collaborations Creatively Focused Content Captured For Con

The Safety and the Sportswriter Podcast The Safety and the Sportswriter Podcast
Knoxville

We have rebranded our Sports Talk podcast and renamed it to The Safety and the Sportswriter. Look fo

Frank & Friends Show Frank & Friends Show
Knoxville

Find us at YouTube.com/FrankAndFriendsShow and on your favorite podcast app FrankAndFriendsShow.com

The podcast- "You Got Served" The podcast- "You Got Served"
Knoxville

A podcast by Jamie Skull & Ammi Knight focusing on outrageously true stories of the service industry.

Her Hair Chair Podcast Her Hair Chair Podcast
Knoxville, B3K3Z2

Welcome to "Her Hair Chair," the podcast!

Clubtail Talk Clubtail Talk
Knoxville

Where we drink Tails & Tell our Tales about popular/uncomfortable topics! This will be a Podcast/YouTube of women TELLING their opinions & experiences that most encounter. We hope ...

Slasher Squad Podcast Slasher Squad Podcast
Knoxville, 37921

Welcome to the Slasher Squad! A new podcast made by friends who love horror.. for friends who love horror. We will be talking all about our favorite movies, games, cryptids, haun...

Man Coverage Man Coverage
Knoxville

NCAA Football Recap Podcast on Sunday at 1PM EST; with James Bonneville & Analyst Knoxville Nate Schmidt

Brutal Basement Podcast Brutal Basement Podcast
Knoxville

Hi! We are Caitlin and Kaelea, two best friends with a fascination for true crime and the way the brains works. Please join us on our podcast journey as Kaelea shares a new case ea...

Trahan Internet Media Trahan Internet Media
Knoxville

The Trahan Radio Network (SHOUTcast/ICEcast)