CXSpeak
A Podcast by CX Leaders for CX Leaders
12/01/2021
Jeff Heckler joins the CXSpeak to explain how is for more than just !
https://cxspeak.com/episodes/customer-success-explained
Customer Success Explained — CXSpeak Interview with Jeff Heckler, Director of Customer Success Solutions for MarketSource, Inc.
So excited for the first episode of to drop this week!
We always love hearing from agents. Especially when they have a great question we can respond to. Today the question was if would replace their job in the next 5-10 years? Well, here is our response!
11/23/2021
Michael's question today was, "What are Agent Ratios all about?" Well, let's get to it!
What are agent ratios all about? The customer experience question we got today was all about agent ratios. Seems many people are unsure of the importance and what they mean to your customer...
It seems like many people are curious about what it takes to become the head of . So here is my take on what it takes to take on the most challenging and rewarding roles in all of !
So what is the difference between and ? Well here is our take on it...
Michael McMillan explains how you must have cultural alignment with your partner to have success.
11/05/2021
Curious what a really is? Well Michael has the answer in his daily question and answer. https://youtu.be/uaT5TTlZYvo
What is a BPO Let's set the record straight! A is more than a ! We are your solution to that labor shortage you keep talking about!https://proximocx.com #...
11/05/2021
Welcome to CXSpeak! We host a 100% dedicated to the world of . Our goal is to help businesses learn best practices from that have been there and done it.
Want to be on the show? Sign up for a pre-interview today!!
https://www.cxspeak.com/be-on-cxspeak
Be On The Show — CXSpeak Are you a CX Expert?Then We Would Love To Have You On the Show CX Speaks is all about customer experience. From new customer engagement all the way through to shipping and customer service. We love to have experts on all aspects of the customer journey so we can share with our listeners with fresh n...
11/05/2021
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37918
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