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Reduce attrition by consistently offering high-quality classes and training programs, and make sure to regularly engage with your members to keep them motivated.

Client loyalty is key to the success of any gym. Show your appreciation for your members by offering rewards and incentives for their loyalty.

Recognition doesn't come cheap. But as a trainer, you have all the tools to bargain.

So many people need help to live a healthier, more fulfilling, and happier life!

Find Me Up updated their phone number.

Top Customer Service is you No. 1 Shield against Bad Reviews.

Providing an excellent service is your first line of defense to avoid getting negative reviews. Talk to your team about going above and beyond when serving customers.

If you run a coffee shop, for example, perks can go a long way too, a free cookie or extra creamer options will make your customers notice that you care.

If you are a CPA, offer your customers tips on deductible investment options, or little noun deductions for your business. Those little tips can get you to the 5 Stars!

Act quickly if when you notice even the smallest sign that your customer is unhappy, address it and try your best to resolve the issue ASAP.

Make a list before hand of free extras that you can offer to make up for customer issues, or even consider a refund. Having a policy in place before hand can be the Ace under your sleeve.

Take your time to consider and that you can’t make everyone happy. Unfortunately, unhappy customers are part of every business reality. So be prepared to offer free bonuses or provide refunds. This are great weapons to keep a near flawless record online.

You probably know what they say: “The client is always right.”

Well, I just want to add:
“The worst business disagreements happen when both sides have a point, and both may be somehow right...”

But consider carefully if proving yourself right is worth your reputation.

The decision may come down to the dollar value of your services.

Maybe a negative review on Yelp or Google Maps would not affect your overall rating because you have many positive reviews.

But what would happen if you got a negative review on a complaint site like Ripoff Report even when it may be unverified and anonymous?

The main problem is that these kind of reviews can rank high when people is searching for your brand name and can do more damage in a few months than the amount in dispute with your client.

A bad reputation online will cost you dearly, we are talking 10, 20 or even 60% of lost revenue depending on how damaged is your rating and how high is showing up in the search engines.

One negative review well positioned in online searches can keep hurting your business years after the dispute.

So make customer service your first priority, do it as a team effort, and if you ever have trouble defusing a bad situation remember: Failing to issue that couple hundred dollars refund can cost you thousands in future lost revenue.

Great time to update your company's website and transform it in the money making machine that it deserves to be...

Adobe Flash Cut-Off Will Kill Millions Of Websites Millions of websites will be rendered at least partially inoperable when Adobe Flash is finally killed off at the end of this year.

Happy Father's Day!

This might be worth looking as a viable option to host small webinars.

Facebook Goes After Zoom With 'Messenger Rooms' Video Chat The real standout feature is how your Messenger Room can live on your Facebook profile, enabling friends or family members to spontaneously drop in and hang out with you over the video chat.

Maybe we have been building the wrong tools for the job...

Just another reason why you should have a solid strategy to manage and keep track of your business online reputation.

Fake reviews problem is much worse than people know Like a virus it infects all the major review sites, especially Google and Amazon.

This can be a real game changer for e-commerce.

Google Makes it Free to Sell Products in Search Results It will soon be free for merchants to list products in the Google Shopping tab in search results.

Find the best funding for your business at 0% for a year! We search hundreds of lenders to find the best possible option for your unique situation! Click to get started.

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Quarantine like a Pro!

An Astronaut's Guide to Self Isolation Chris provides four useful steps to productive self-isolation

Let's sing a little! 🎶

Neil Diamond “Hands.. washing hands” Neil Diamond sings “Sweet Caroline” with updated lyric for safety during Covid-19 pandemic. Stay safe out there!

Wishing that Santa brings more satisfaction, more chances to serve, and all the joy and wealth that comes with it.

Merry Christmas 2019!