New Braunfels Utilities

Important updates about the city council-approved trash and recycling changes! For more info on starting, stopping, and transferring services, click here https://www.nbutexas.com/utility-and-city-services/

New Braunfels City Council has approved changes to solid waste collection and operations, effective October 1, 2024. Here's what you need to know:

🟢RESIDENTIAL GARBAGE COLLECTION
▪️RATES: No changes.
▪️ROUTES & SCHEDULES: Collection will remain weekly, but collection routes will be updated, which may affect the day your garbage will be picked up.

🔵RESIDENTIAL RECYCLING & GREEN WASTE COLLECTION
▪️RATES: No changes.
▪️ROUTES & SCHEDULES: Collection will be every other week (biweekly). Collection routes will be updated, which may affect the day your recycling and green waste are picked up.

🟢COMMERCIAL GARBAGE COLLECTION
▪️RATES: The new rate structure is based on service frequency. Lower rates for less frequent use, higher rates for more frequent use. This will be phased in over three years.

🔗MORE DETAILS
▪️Full media release: https://newbraunfels.gov/CivicAlerts.aspx?AID=3462
▪️More info about these changes and the City’s solid waste & recycling services: www.newbraunfels.gov/garbage

The Community Advisory Panel will hold its next meeting Tuesday, August 20, at 9:00 a.m. at the McKenna Events Center. More information is available at nbutexas.com/community-advisory-panel.

Can you dig it? 🕵️‍♂️ 🕺

Can you see where the underground utilities are in this photo? Nope? We can! 👀

Here's the "hole" story- whether you want to plant a tree or install a new sprinkler system, call 811 before you dig. We will mark utility lines before the meter in colored paint for you, free of charge.

Find more information about how to know what's below at nbutexas.com/before-you-dig.

NBU offices and drive-through will be closed today, Thursday, August 8, for staff development. We will re-open tomorrow at 8 a.m. for normal business hours. Customers can report an outage or utility situation 24/7 by calling 830.629.4628 (4NBU).

A walk through your landscape can help you save thousands of gallons of water and lower your water expenses. (No, we won’t charge a social media fee for reading this post! 😜) Here are some simple reminders to keep your irrigation system in tip-top shape:

👀 Inspect your sprinklers for broken heads and replace them if needed. (We can't have sprinklers losing their heads!)
💧 Connect hoses, valves, and pipes tightly to avoid leaks. (Let’s stop those sneaky drips!)
🌷 Direct the spray on your landscape, not the pavement. (Your driveway doesn’t need a shower.)
📱 Check your irrigation system timer to make sure it’s set to the proper day and time. (Time travel not required!)
🕺 Apply for our money-saving irrigation zone removal rebates. (Think of it as a high-five for your yard!)

For more ways to save water, check out nbutexas.com/irrigation.

NBU offices and drive-through will be closed Thursday, August 8, for staff development. We will re-open Friday at 8 a.m. for normal business hours. Customers can report an outage or utility situation 24/7 by calling 830.629.4628 (4NBU).

🚨 Heads up, everyone! Scammers are at it again! 🚨

Some customers are getting calls threatening immediate cutoffs unless they call an 800 number and reference a “work order” to pay an overdue bill. They even claim CPS Energy and NBU are working together on this.

NBU won't call you and ask for personal or financial information. NBU will make numerous attempts to contact customers by phone and mail regarding outstanding balances and NBU employees can always be verified by calling our Customer Service team. If your bill is up-to-date, just hang up. If you need to verify your account status, call NBU Customer Service at 830.629.8400.

Remember, you can request a callback to avoid waiting on hold. Stay alert and stay safe!

Update 12:43 p.m: The issue has been resolved and all electric service has been restored. We appreciate your patience during this event.

We are aware of an electrical outage affecting approximately 1,500 customers. Crews are being dispatched to the area to investigate and resolve the issue. Thank you for your patience as repairs are underway.

Visit nbutexas.com/report-an-outage/ to stay current on the progress of this outage.

Our hearts are heavy with the tragic news of the loss of a fellow CPS Energy lineman, who was killed in the line of duty this morning. Our deepest condolences go out to his family, friends, and colleagues during this incredibly difficult time.

That's a wrap on the Texas Lineman's Rodeo!

This year's competition was a showcase of unparalleled skill, dedication, and teamwork. Our linemen demonstrated their expertise while having their families witness first-hand what they do!

🏅Chance Miller, 1st place Transformer Bank
🏅Caleb Molenda, 2nd place Hurtman Rescue
🏅Randy Willard and Kristen Anderson, 2nd place brisket

Hey neighbors! Just a quick reminder that we’re still in Stage 2 drought restrictions. Here's what that means for us:

💧 Water your lawn and garden once a week
🕒 Before 10:00 a.m. or after 8:00 p.m.
🏡 Your assigned watering day based on your address

For all the ins and outs of Stage 2 Drought Restrictions, head over to nbutexas.com/current-water-restriction-status.

Solar installation is a big decision. NBU encourages you to do your research before signing any contracts to ensure that your purchase fits your needs and your budget.

Visit our website to see a Solar Interconnection Guide before starting your project to get a glimpse of what the process will look like. nbutexas.com/solar-education/.

City of Jasper, Jasper Texas, we are honored to be able to assist you and blessed for the opportunity to be there for our Texas neighbors!

Exciting news!

NBU is adding a new water resource obtained from the Carrizo Aquifer by the end of this month. The addition of this water source represents our commitment to proactive water management for the needs of our community both now and in the future.

Benefits include:

💧Increased Water Supply
💧Reduced Dependence on Edwards Aquifer
💧Drought Resilience

For further details, visit www.nbutexas.com/new-water-source

Update 6:02 p.m. The large outage affecting the area near the airport has been restored. If you are still without power, please call: 830.629.4628 and leave a message. Thank you!

We are aware of a circuit outage affecting 1166 customers. The outage map, our outage reporting number and our auto texting system is down because of the widespread internet issue. However, our crews are already on site patrolling to find the issue and will be working to restore power for the customers involved. Thank you for your patience!

There is currently a Spectrum internet outage in the New Braunfels area. Our phone lines and customer account portal are impacted and will be offline until it is resolved.

Please contact us at 830.629.4628 for any utility service emergencies. We are exploring solutions and will restore our systems as soon as possible. We thank you for your patience.

The NBU team is closely monitoring the progress of Hurricane Beryl and has prepared trucks, equipment, and crews to respond to our community's needs.

Please keep all first responders and utility teams in your thoughts over the next few days as they remain ready to help their communities weather this storm.

Happy Independence Day!

Did you know you can liberate the environment by removing your irrigation system? Outdoor water use can make up to 70% of water usage on your bill. Removing irrigation may qualify you for a rebate.

For more details visit nbutexas.com/rebates.

NBU offices and drive-through will be closed today, Thursday, July 4, 2024, in observance of Independence Day. Customers can report an outage or utility situation 24/7 by calling 830.629.4628 (4NBU).

Update 5:14 p.m.: The issue has been resolved and all electric service has been restored. Kudos to our crews for solving this efficiently. We appreciate your patience during this event.

We are currently aware of a malfunction at one of our substations, resulting in an electrical outage affecting approximately 1,100 customers. Crews are onsite working to resolve the issue as quickly and safely as possible.

We will provide updates as information becomes available.

To view progress on this outage visit oms.nbutexas.com. Thank you for your patience as repairs are underway.

The next Board of Trustees meeting will be held Thursday, June 27, 2024, at 3:00 p.m. in the NBU Board Room, 263 Main Plaza, New Braunfels. To learn more go to nbutexas.com/board-of-trustees/.

NBU offices and drive-through will be closed on Thursday, July 4, 2024, in observance of Independence Day. Customers can report an outage or utility situation 24/7 by calling 830.629.4628 (4NBU).

This summer is going to be a hot one (do we have any other kind in Texas)! Conserving energy is more important than ever! Here are some tips to keep your home cool to help your AC:

☀️ Close blinds and curtains during the hottest parts of the day to prevent excessive heat rays from entering your home.
🌀 Use fans to circulate air.
🔌 Unplug electronics when not in use.

Let's stay cool and save energy together!

NBU offices and drive-through will be closed today, Wednesday, June 19, 2024, in observance of Juneteenth. Customers can report an outage or utility situation 24/7 by calling 830.629.4628 (4NBU).

As reported by the National Weather Service, locally heavy rainfall is expected Wednesday into Thursday due to the tropical disturbance. We will be monitoring the weather and our crews will address any outages or issues as safely as possible.

In case of service interruptions, visit nbutexas.com/report-an-outage to report or view the status of outages.

Periods of locally heavy rainfall are expected Wednesday into Thursday as moisture associated with the tropical disturbance moves onshore. There is a moderate risk of excessive rainfall leading to flash flooding for the Coastal Plains and southern I35 corridor. Portions of this area could see 2-5" of rain on average. But some locations will receive more than that while some will see less depending on where heavier bands of rainfall set up as they move onshore.

UPDATE 12:05 p.m. The outage was caused by a vehicle hitting the lines in the Bear Creek area. We thank you for your patience during this event.

UPDATE 11:58 a.m. Power is restored to all customers affected by the outage. If you are experiencing an outage you can call 830.629.4NBU (4628).

We are currently aware of an electrical outage affecting approximately 1,300 customers. Crews are being dispatched to the area to investigate and resolve the issue. We will provide updates as information becomes available.

Visit oms.nbutexas.com/ to stay current on the progress of this outage.

Thank you for your patience as repairs are underway.

The Community Advisory Panel will hold its next meeting Tuesday, June 18, 2024, at 9:00 a.m. at the McKenna Events Center. More information is available at nbutexas.com/community-advisory-panel.

Saving the day and saving a life.

Upon finding a red-tailed hawk grounded in a sludge bed, our Surface Water crew swooped into action, rescued it, and cleaned it off. Thanks to the response of our “talon-ted” team, this beautiful bird is back where it belongs - soaring high in the sky.

Let's hear it for their dedication to environmental stewardship of our winged neighbors!