Riverfront Hotel, Ascend Collection in Richland

ESSENTIALS DUTIES AND RESPONSIBILITIES:
• Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with co-workers.
• Cleans hotel rooms, hallways, linen rooms. as directed.
• Maintains and cleans all equipment used throughout the course of a shift, as directed.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security measures.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Performs all duties in a quiet and orderly manner.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
• Ability to communicate with hotel guests, e.g., announcing arrival at door, and comprehending special requests from guests.
• Ability to inspect and maintain areas for which responsible.
• Must be able to use the equipment associated with the position, including but not limited to vacuum, cleaning supplies, and safety equipment.
• Ability to effectively and efficiently move around work area.
• This position is physical in nature and requires complete physical mobility, including but not limited to bending, carrying, climbing stairs, crawling, reaching, and squatting.
• Position requires ability to lift up to 50 pounds of supplies and push and pull up to 125 pounds of supplies.
• Climb stairs 40% of the time
• Twisting Torso approximately 75% of the time
• Reaching above shoulder level at least 10% of the time
• Working in exterior conditions must be able to adapt with the weather conditions outside
• Must respond to multiple task interruptions in order to provide service to internal and external customers
• Time Management is crucial to operations you must be able to clean a guest room under 30 minutes. We will train you on the proper procedures to clean the guest room and then you are expected to abide by cleaning rooms under 30 minutes.
• Must be able to retain and comprehend constructive criticism
• Must be able to address concerns in a timely manner with the Executive Housekeeper. This includes supplies that are needed for you to perform basic job functions. NO EMPLOYEES MAY USE ANY OUTSIDE CHEMICALS BROUGHT BY THEMSELVES. ALL CHEMICALS MUST BE BOUGH THROUGH ECOLAB AND ADDITIONAL APPROVED CHEMICALS THAT HAVE BEEN OKAYED BY THE GM. THE GM WILL MAKE THE FINAL DECISION ON IF SOMETHING IS ALLOWED. A REQUEST FOR SOMETHING CAN ALWAYS BE MADE BUT IS NOT PROMISED.
• Must be willing to follow the strict chain of command guidelines put in place by General Manager you will always report to the Executive Head Housekeeper and the Executive Head Housekeeper will report to the appropriate managers.
• EMPLOYEE’S ARE NEVER TO PURCHASE ANYTHING FOR THE HOTEL WITH THEIR OWN MONEY. EVERYTHING USED ON PROPERTY MUST BE PURCHASED BY THE HOTEL. WE HAVE TO HAVE MSDS SHEETS FOR ALL CHEMICALS ON PROPERTY AS THIS IS OSHA REQUIRED.
WORK OBJECTIVES
• Stock supply cart and use the amount of supplies that are in accordance with standards.
• Maintain cleanliness and organization of supply cart and storerooms
• Clean guest rooms, which includes, but is not limited to, stripping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures and mopping and vacuuming
• Clean guest baths, which includes, but is not limited to, cleaning bath fixtures, commodes, shower/tubs, floors, walls, and mirrors
• Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards
• Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for the remote controller, replacing light bulbs, etc. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures
• Inspect guest rooms and baths to assure quality standards have been achieved
• After cleaning each guest room and bath, report room status to the Executive Housekeeper on duty by following hotel protocol
• Achieve productivity and quality room and bath cleanliness standards by following established room cleaning process
• When done for the day store cart and supplies in designated areas, remove trash to the garbage, restock cart, seek approval to be dismissed from the Executive Housekeeper
• Preform any additional tasks that have been assigned
• Ensure that your list has been completely checked and turn in final list with room updated status marked on each list
TEAMWORK
• Definition: The combined action of a group of people, especially when effective and efficient
• Be available to work a flexible schedule.
• Assist employees in other departments with various assignments, such as assisting with breakfast, laundry, or common areas.
• Effectively communicating with one another
• Re

JOB SUMMARY:
As Assistant Executive Housekeeper, you will be responsible for aiding in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests. This position is that of a working manager, where time would be split between room inspections, team member supervision, and laundry as well as cleaning rooms. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply!
RESPONSIBILITIES
• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area to ensure product quality standards are met and that optimum service is provided to hotel guests.
• Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Assist with tracking inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and ordering needed supplies and amenities on monthly/quarterly basis.
• Assist Executive Housekeeper with implementing and maintaining ongoing general cleaning programs.
• Assist Executive Housekeeper with conducting monthly department meetings with housekeeping staff.
• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
• Assist in resolving guest complaints regarding service and/or room cleanliness.
• Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.
QUALIFICATIONS
• Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
• Knowledge of housekeeping and laundry operations and procedures.
• Knowledge of proper use and storage of cleaning chemicals.
• Knowledge of equipment such as vacuums, commercial washers and dryers.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
• Able to prioritize and organize work assignments and delegate responsibilities.
• Demonstrate genuine care for customers and team members.
• Able to work in a fast paced environment.
• Able to work independently and as part of a team.
• Able to access and input information into computer.

Responsibilities for Night Auditor
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
Qualifications for Night Auditor
• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills

POSITION SUMMARY:

This position is responsible for operating the hotel’s front desk systems for reservations and checkin/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.

ESSENTIAL JOB FUNCTIONS:
Work Objectives
 Process guest registrations, including the computation and collection of payment.
 Complete shift reports and process all financial transactions, including the verification and
processing of credit card transactions in accordance with company policies and procedures.
 Maintain room status inventory.
 Process guest reservations via telephone using the reservation process.
 Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
 Send and receive telephone calls and facsimiles; sort incoming mail and messages.
 Conduct night audit as assigned.
 Assist with upkeep of cleanliness and organization of lobby and front desk area.
 Restock breakfast bar food, drink and supplies as needed.
 Assist in filing and following up on work order process needs.
 Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include
television sets, light fixtures, etc.
 Perform other duties as assigned.
Guest Satisfaction
 Respond and follow up with guest needs, special requests and complaints, as needed.
 Process guest invocations of 100% satisfaction guarantee.
 Smile, acknowledge and greet guests at front desk and other public areas.
Teamwork
 Be available to work a flexible schedule.
 Utilize effective written and verbal communication skills to interact with other departments.
 Assist other employees in various assignments, to include operating the courtesy van and
assisting with breakfast, laundry or housekeeping duties.
Safety and Security
 Perform work duties in accordance with Company safety and security policies and procedures, as
well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and
other applicable State and local regulations.
 Report and store lost-and-found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE:
MINIMUM EDUCATION:
 High school diploma or equivalent.
MINIMUM EXPERIENCE:
 Previous experience in the service industry is preferred but not required.
MINIMUM SKILL REQUIREMENTS:
 Must be proficient in the use of common Windows-based programs, including Microsoft Word
and Excel.
 Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key
machine, etc.
 Ability to operate company issued hand-held electronic devices such as tablets as required
for business purposes.
 Must display very good organization and time management skills.
 Must have excellent communication and interpersonal skills with the ability to interact with
many types of personalities.
 Must have sound judgment and discretional skills and be able to work with little supervision.
 Must be able to consistently work under pressure and simultaneously prioritize multiple
projects.
 Must be able to work with sensitive and confidential material.
 Must be able to speak, read, write and understand English.
 If the hotel has a courtesy shuttle/van: must possess OR be able to obtain a valid, current,
and non-probationary driver’s license.
 Obtain any locally required certifications.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to stand for extended periods, often for a minimum of 2 hours at a time.
 Must be able to maneuver through all areas of the front office.
 Must be able to lift up to 20 pounds and carry up to 10 pounds.
 Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
 Must have the manual dexterity and coordination to operate office equipment, including a 10-
key adding machine, PC computers, fax machine and photocopier.
 Must be able to adjust to changing priorities and simultaneously complete multiple
assignments despite interruptions.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• The maintenance engineer must be able to work with minimal supervision while performing all essential duties to satisfaction and company standard.
• Job function to include assisting guests upon request, responding to all guest requests with diligent follow through in accordance with company guidelines and procedures.
• Job function to include performing the out of room cleaning, ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways, and parking areas.
• Job functions to include performing repairs listed on work orders
• Job functions to include preventative maintenance inspections and repairs
• Job functions to include following a schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standard.
• Job functions to include maintaining all records to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, and Non-Guest Room Deficiency Log.
• Job function to include maintaining an organized and clean work area in the maintenance room, while managing and safe guarding all maintenance tool inventory on a daily basis. Need to ensure that all tools are in good working condition.
• Job function to include maintaining a clean and organized boiler room, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standard and local ordinance.
• Job function to include ensuring that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc) are operational and that inspections are current and in compliance with company standards and local ordinance.
• Compliance with all safety and security policies and procedures to include OSHA and ADA.
• Job function to include maintenance of pool in accordance with policies, procedures and in compliance with local ordinance.
• Job functions to include assisting with or handling the response to emergencies at the property when asked by management.
• Job functions to include monitoring and follow up with outside vendors when directed by management.
OTHER DUTIES
• Assisting with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, guest laundry, vending areas, stairwells and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Other duties as requested by the management team.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to read and communicate effectively with guests, associates, and outside vendors.
• Ability to understand and follow safety rules, operating and maintenance instructions, procedure manuals, and other guidelines and company standards.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to use units of measurement for weight, volume and distance.
• Ability to apply good judgment at all times.
• Ability to assist with solving guest issues and deal with problems involving a few concrete variables in standardized situations.
ENVIRONMENTAL JOB REQUIREMENTS

While performing the duties of this job, the associate is regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
• The associate must be able to position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
• The associate must be able to occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds.
• The associate must have the ability to discern or detect items in guest rooms to ensure safe performance of work.
• The associate may frequently work in outside weather conditions.
• The associate occasionally works in wet humid conditions (non weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
• The work environment typically will be at moderate to loud noise levels.
• The associate may be asked to travel to help additional locations within a reasonable geography.

Our river view rooms are amazing, especially with a sunset like this! Come be our guest and see for yourself. Reserve today at 509-946-4661!

We hope everyone is staying warm and safe today! We cannot wait until the weather is warmer and the region starts opening up! We are still in phase 1 for anyone that is traveling to the region we want you to be prepared. Hopefully soon we will get to move to phase 2! Tell us what your plans for the weekend are!

Happy Martin Lutheran King day.

“I have a dream”

We would love to hear one dream you have in life.

What are you excited for in 2021? We are excited to see more of our guests this year, to meet new people, to hear your stories, and be able to give you a memorable stay with exceptional customer service! We would love to hear about your plans for this year!

We just want to wish everyone a very Merry Christmas and happy holidays! We wish you and your family all the best and hope everyone has an amazing day! We are so thankful for all of you and all of our guests! We want to send a huge thank you to everyone who participated in the Santa letters as it was such a great turn out!

Riverfront Inn Surestay by Best Western is looking for front desk agents! All shifts are available and we are looking to fill all positions immediately. If you have a strong work ethic, love customer service, and would like to be part of our growing team please apply for the position.

Availability must be open and willing to work any shifts. Shifts are 7AM-3PM, 3M-11PM, and Night Audit is 11PM-7AM.

A Few Job Responsibilities for the position are as follows:

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Candidate Skills

Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills

We are ready! Are you?! We have everything you could possibly need to write a successful letter to Santa! Calling all families!! We have a Santa mailbox!!! We are inviting you and your family down to Riverfront Hotel starting tonight through Sunday December 20th so that the kids can write their letters to santa! This is an interactive mailbox as Santa will also be sending a reply back to the kids. If you as the parent would like for any additional stuff to be added about the kids or anything special that happened this year to the response letter please also place your own “Santa wish list” letter in an envelope and we will staple the envelopes together to ensure we have a well tailored letter from Santa specific to your child! We will be having cookies for the kids to enjoy as well as hot chocolate and apple cider and coffee for the adults! We would love to take pictures of everyone sending off their letters in front of our Christmas tree to post on Facebook! When you get the return letter from Santa we hope that you can snap a photo of it with your kid in front of your tree and tag us in it! We want to make this as fun as possible! We hope to see you here!! 50 Comstock St. Richland, WA 99352!! See you all soon!

Calling all families!! We have a Santa mailbox!!! We are inviting you and your family down to Riverfront Hotel starting tonight after 5PM through Sunday December 20th so that the kids can write their letters to santa! This is an interactive mailbox as Santa will also be sending a reply back to the kids. If you as the parent would like for any additional stuff to be added about the kids or anything special that happened this year to the response letter please also place your own wish list letter in an envelope and we will staple the envelopes together to ensure we have a well tailored letter specifically for your children! We will be having cookies for the kids to enjoy as well as hot chocolate and apple cider and coffee for the adults! We would love to take pictures of everyone sending off their letters in front of our Christmas tree to post on Facebook! When you get the return letter from Santa we hope that you can snap a photo of it with your kid in front of your tree and tag us in it! We want to make this as fun as possible! We hope to see you here!! 50 Comstock St. Richland, WA 99352!! See you all soon!

We love our Guests, which is why Riverfront Hotel SureStay Collection is one of our favorite places to be! We love the opportunity to meet every person who walks in the door and we love to learn about their lives and why they are coming to town. We love to make our guests feel like they are home. Riverfront Hotel is about the experience you get while you are staying with us. We can’t wait for you to come and stay with us! You can book your reservation by calling out 24-hour front desk at 509-946-4661.

Position Summary:
The Executive Housekeeper is responsible for all duties of the Housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter department communications, and staff scheduling. Promotes an atmosphere that insures cleanliness and teamwork.

Primary Responsibilities:

Sets a friendly and professional tone for the Housekeeping staff to follow.
Handles basic scheduling needs by monitoring the forecast and occupancy levels daily to ensure adequate staffing each day. Assigns daily work and communicates priorities for housekeepers. Effectively manages labor costs taking into account occupancy levels and budget guidelines. Independently handles request for days off and vacations
Communicates Riverfront inn Sure Stay Collection by Best Western standards for servicing of guest rooms to all housekeeping staff. This includes: linens and guest amenities, uniform arrangement of all guest room supplies, furniture, and fixtures.
Inspects the work of all housekeepers on a regular basis to ensure that expectations are being met.
Participates actively with the General Manager in monthly Quality Assurance inspections of guest rooms and common areas.
Effectively manages the development of the housekeeping staff by defining the expectations and offering the necessary coaching.
Ensures the security of all master keys and follows hotel procedures for key control.
Manages the lost & found system. Ensures that procedures are followed to track found items, return guest phone calls promptly, and forward lost items to their owner in a manner that exceeds expectations. Maintains a file of all lost & found report forms for the previous 12 months.
Oversees laundry operations to ensure quality through proper use of chemicals, procedures, and inventory management.
Oversees the security and inventory of linens. Submits quarterly linen inventory and purchase requests to the General Manager by the end of each month.
Handles basic functions in property management system.
Monitors inventory of all guest room supplies and cleaning supplies and orders as needed.
Manages expense control.
Monitors all housekeeping equipment and coordinates repairs with Chief Engineer. Will arrange for service with vendors when necessary.
Manages the deep cleaning project schedule by identifying work to be done and scheduling the work at the appropriate time.
Stays proficient on all aspects of emergency procedures and handles training for housekeeping staff. Works with management to develop and test emergency procedures.
Works with housekeeping and front desk personnel to insure communication between the two departments. Coordinates the training of front desk personnel in the basic housekeeping functions with the Front Office Manager.
Works with maintenance and housekeeping personnel to insure communication between the two departments. Coordinates the training of housekeepers in basic maintenance functions and expectations regarding work orders for any needed maintenance.
Oversees the continual training process of all housekeeping personnel. May facilitate cross training in laundry or breakfast.
Supervises the Continental Breakfast service by staffing, inspecting, and communicating with staff regarding expectations.
Handles the pre-screening and interviewing process for new hires.
Ensures that housekeeping staff performance reviews are conducted after 90 days and annually for the purpose of providing feedback on job performance.
Works with General Manager in conducting warnings and terminations of housekeeping personnel.
Handles special assignments or events as directed by the General manager.
Takes a proactive role in monitoring compliance with L&I and OSHA safety regulations. Trains housekeeping staff on safety procedures to prevent workplace injuries.
Specific Job Knowledge, Skill, and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions for the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Must be able to stand for 8 hours a day.
Must be able to move throughout the hotel and continuously perform essential job functions.
Knowledge of Microsoft Word and Excel with the ability to design a spreadsheets and documents.
Other duties as assigned.
Job Type: Full-time

Pay: $14.50 - $1

The sunrise and sunset at Riverfront Hotel are like no other! These are views from all angles of the hotel. We would love for you to be our guest and enjoy these views as much as we do! Book your room today by calling our 24-hour front desk at 509-946-4661! Even if you just want a little staycation to escape for a day or two! We have everything you need under one roof!

Welcome November!!

Come see us tonight at the Riverfront Hotel in your costumes! Take a break at the hotel and warm up in between trick or treating! We will be serving soup, potato, tomato bisque, and chicken noodle, and hot drinks starting at 6-9! We would love for you to snap a picture of the family on our Social media wall and tag us in it! We have goodie bags filled with candy for all of the kids! We can’t wait to see you! We also have a pool table, shuffle board, ping pong, air hockey, and foosball that you can also enjoy while you hang out! See you shortly!