Shyera McCollough

Be watchful y’all! The false prophets/shepherds are out in full force, and many of them are ones that you follow behind. Pray to FATHER YAHUAH (GOD) for discernment from HIS HOLY RUACH (SPIRIT)!

Ezekiel 34:1-6 KJV (The whole chapter is really good)

34 “And the word of the Lord came unto me, saying,

2 Son of man, prophesy against the shepherds of Israel, prophesy, and say unto them, Thus saith the Lord God unto the shepherds; Woe be to the shepherds of Israel that do feed themselves! should not the shepherds feed the flocks?

3 Ye eat the fat, and ye clothe you with the wool, ye kill them that are fed: but ye feed not the flock.

4 The diseased have ye not strengthened, neither have ye healed that which was sick, neither have ye bound up that which was broken, neither have ye brought again that which was driven away, neither have ye sought that which was lost; but with force and with cruelty have ye ruled them.

5 And they were scattered, because there is no shepherd: and they became meat to all the beasts of the field, when they were scattered.

6 My sheep wandered through all the mountains, and upon every high hill: yea, my flock was scattered upon all the face of the earth, and none did search or seek after them.”

Meet Shyera McCollough✨
https://vipdays.com/vips/shyera-mccollough/

Get & Keep Ideal Customers While Making A Lasting Impact

Shyera McCollough is a Customer Experience Coach who is all about empowering passion-driven CEOs to create amazing customer experience journeys so they get, keep, and make a lasting impact on their ideal customers. Shyera knows the importance of having an awesome customer experience journey for potential and current customers and strives to educate and help others understand that customer experience is heart centered first and foremost.

Shyera is a small town, Florida native, wife to a computer repairing sound engineer & auto technician, mom of three (The Double A Girls feat. Lil Bro), and lover of God, laughter, the ocean, food, dance, music, sports, reading, and arts & crafts.

Shyera McCollough

I’M BAAACK!!!

I took last week off due to a tired body attack, but I’m back and ready to bring the customer experience (CX) heat 🔥.

This week on the Customer Experience Tea, we’ll be discussing how the customer experience is super critical to small businesses and why it’s important that they develop habits that foster amazing experiences for their customers now rather than later.

Whew! That was a mouthful!

Anywho, join me on Thursday, October 20th at 1:00pm EST, right here on Instagram. Also, if you have any burning questions you want answered, drop them in the comments below or in my DMs. See ya there!

Although we won’t be having a new episode of The Customer Experience Tea this week, next week we’ll be back in the mix with a special guest!

Join and myself as we discuss how to clarify your brand message. Her way with words is super amazing, and I can truly say that you’re in for a real treat.

So join us here LIVE on Thursday, October 6th at 12pm EST with your questions and your favorite beverage. See ya there!

DID YOU KNOW….

That the onboarding process is not the only part of the customer/client experience?

That’s right! There are several moving parts that encompass the customer/client experience. These include the:

✨The Buyer Journey
✨The Customer Touchpoints
✨The Loyalty/Affiliate Program
✨The Offboarding Process

These are just four of the many components of the customer experience. But these are just as important as the onboarding process.

So when you’re mapping your customer/client experience, take into consideration all of the moving parts. After all, the goal is for your customers/clients to have an amazing experience, right?

What are your thoughts? Let me know in the comments 👇🏾!

Join and myself as we have a conversation about the client experience. Grab your favorite beverage and join us live on September 15th at 1:30pm EST.

Join me live on Instagram this Thursday!!!

What Does The Customer Experience (CX) Journey Map Do For You & Your Business?

Join me on Thursday, August 25th at 2pm EST on IG as we discuss what the customer experience journey map is and how it relates and helps your business and you as a person.

See you there!

Customer Experience Journey Maps Aren’t Just Suggestions!

They are an ABSOLUTE MUST in your business!

You would not go and play a basketball game without a game plan and strategy. You wouldn’t put on a dance recital without choreography and rehearsals.

So why would you have a business without a customer experience journey map?

A customer experience journey map helps you plan for and know what your ideal customers need, want, and feel and how they behave and think as they interact and move through your business. If you don’t know this information, how you best help your customers? Better yet, how do you plan on getting and keeping them? You can’t, right?

So, don’t sleep on customer experience journey maps. Without them, your business is lost.

Do you have a customer experience journey map in place? Let me know in the comments below!

I SHUDDER TO THINK….OF HORRIBLE CUSTOMER EXPERIENCES!!!

Have you ever booked a hotel that had really good reviews, but then when you got there the whole experience was a nightmare?

Or how about this. You go to a restaurant that was highly recommended by a friend or coworker, and the whole experience is TRRRRAAAASSSHHH.

Why is this the case? Well, it’s because a strong customer experience journey map was either not put in place at all or it was never revisited and revised. Now you’re out here suffering the consequences of the business’s negligence.

Horrible customer experience can be avoided with the right customer experience journey map in place (also with the right employees executing said plan - but that’s for another day). Without a strong customer experience journey map:

✨You won’t know what your customers need & want
✨You won’t anticipate how your customers will feel and behave as they interact with your business
✨Your customers will have a horrible experience each and every time
✨You’ll lose customers and in turn lose money

Doesn’t that sound like a real life horror story?

This doesn’t have to be your business. Book a connection call with me (by clicking the link up top) and let’s take the horrible out of your customers’ experience!

Are You Building A CASE Based CX Journey Map?

A CASE based customer experience journey map ensures that your ideal customers have an experience that is:

✨Calming
✨Appealing
✨Smooth
✨Exciting

Your customers should feel calm and relaxed as they engage with your business. Your customers should be drawn to not only the problem you solve and how you can help them, but also the aesthetic of your business. Your customers should have a smooth as butter journey - full of FAQs and customer support. And your customers should feel excited when they think about how you can best help them and when they think about partnering with your business.

See why a CASE based CX journey map is important?

If you found this helpful, let me know in the comments and give a like, share, and save.

The First Live of August 🙌🏾

Listen, you definitely don’t want to miss this!

On Thursday, August 4th (tomorrow y’all) at 1:30pm EST, we’re going live to talk about customer experience fails and customer experience wins this week. Come find out all the juicy details as well as areas that can be improved within these businesses.

See you soon!

NEWSFLASH: THEY WORK!!!

Imagine that you’re a pro football player, and you’re playing in the Super Bowl. You’re feeling good and you’re feeling pumped right? But then you realize that your team doesn’t have a game plan. Y’all literally have to go out there and wing it.

How would you feel? Like you don’t know anything about your opponent and you’re going to get torn up right? How would your fans feel? Like they wasted a whole bunch of money because y’all couldn’t win the game.

That’s what happens without a customer experience journey map. See, this journey map is the game plan that allows you to tackle the problems that your ideal customers have. It allows you to see what your customers need and want and how they think, feel, and behave, and how you can solve their problem.

When you truly know your ideal customers, you don’t have to worry about them feeling like you wasted their time and money. And that’s just what a customer experience journey map is there to do.

So get your customer experience journey map in place today! Let me know if you have yours in place, in the comments 👇🏾.

Let’s Chat: Humor & The Customer Experience

Humor is a key component in the customer experience journey. Don’t believe me?

Then, join me here on Thursday at 1:30pm EST as we discuss how humor and the customer experience go together like hot chocolate and whipped cream.

Tell a friend to tell a friend. See ya there!



Humor & The Customer Experience

A Word On This Beautiful, Blessed Monday Morning 🙌🏾

You want your ideal customers to stick around, but you won’t invest in your customers’ experience?

Please tell me how that’s working for you (it’s not!).

If your customer experience journey is lacking, you can say bye bye to repeat customers and to getting referrals for new customers.

Don’t go into this new week without a plan for your customers’ experience. Book a call with me (click the link up top 👆🏾) and let’s get your customer experience journey mapped out!

Who Is Shyera McCollough Anyway?

Come find out LIVE on Thursday, July 14th at 2:00pm ET here on Facebook. In this live you will find out:

✨Three Never Before Heard Facts About Me
✨What Made Me Become A Customer Experience Director
✨How I Handle Business, Homeschooling, FT Job, & Motherhood

You don't want to miss this!

Mark your calendars now and join me here! Looking forward to seeing ya 😉