ISG

New find are unifying automation and AI to enable intelligent platforms and processes. By 2026, one half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies.

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Organizations in the U.K. are preparing for greater adoption of within the next 12 to 18 months to achieve cost savings, sustainability and improved as part of workplace transformation, an report says.

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The IT and business services industry made up all the ground it lost to economic uncertainty over the past 27 months in Q3, the global finds. reached a new quarterly high and as-a-service continues its remarkable turnaround.

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Enterprises are investing more in and , but an ISG report finds their satisfaction with AI solution and is lower than other technologies. ISG's Heiko Henkes says in CIO Dive the gap between expectations and reality is at fault.

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Organizations considering a transition should begin with small-scale pilot projects, which are more economical and offer the opportunity to gather input, optimize processes and reduce risk, ISG's Dee Anthony tells InformationWeek.

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ISG named leaders with Pearson, Ford Credit, LTIMindtree and Tirando x Colombia the gold winners of the third annual ISG Awards program for the Americas, recognizing women and their achievements in the digital world.

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An projects that through 2026, more than one-third of enterprises will deploy cloud-native and . The report says cloud, AI and data platforms should be evaluated together for the most informed provider decisions.

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New ISG research finds enterprises are deploying AI tools with a “human in the loop,” meaning the human's ability to operate the process remains the limiting factor. Read on for more research insights on enterprise use cases.

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Are tools like Cursor and Claude going to take all the Indian jobs? ISG's Mrinal Rai tells AIM many of these GenAI solutions fail to impress clients, whereas Indian IT have long standing relationships and nuanced experience.

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Many companies with complex are co-developing specialized systems with providers, an report says. and enterprises are beginning to apply and to many use cases.

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The ISG Insights Report shows AI and automation are leading the charge for new deals, but clients are less satisfied with those engagements. received the lowest average CX score of any emerging technology.

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An ISG report finds business satisfaction with and solutions and services is languishing. ISG's Heiko Henkes tells CX Dive the lower customer satisfaction score is in part a result of the gap between expectations and reality.

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To deliver seamless online and in-store , U.S. retail and CPG firms are adopting integrated inventory management and order fulfillment systems and customer platforms that use and combine multiple data sources, an report says.

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ISG's Jeff Orr tells InformationWeek an exercise simulation in which both IT and security teams are required to collaborate can build cooperation and teamwork and ultimately keep the enterprise from making the news headlines.

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U.S. demand for tools is growing as organizations rationalize their security tech stacks to reduce cost and optimize utilization, an report says. Companies are deploying to analyze data and prioritize vulnerabilities.

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In our most recent Digital Sustainability Study, we found companies are supporting commitments by spending $1 out of every $500 on technologies. 🌱 Discover the latest innovations and initiatives driving sustainability in in this white paper by ISG's Richard Chang & Anamika Sarkar, plus how manufacturers are leading the way to a greener future.

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