Good Guy Plumbing

In case you haven't seen this before, there's a smart water monitor device that automatically turns off the main water to your home in the event of a water leak.

We're installing these for many of our customers, let us know if you'd like a free estimate.

When duty calls, know we're stocked and ready 👍

Wow 🤩 this is why we do it! 🙏

No, that’s not sand from the beach! That’s hard water sediment at the bottom of your water heater 😳

Does your home have an earthquake shut off valve? It's one of the most important items to have on your home's gas system. When surprise earthquakes happen, it will turn off gas to your system, preventing the possibility of gas leaks! 📛

Don't wait to protect your home and family! 👨‍👩‍👧‍👦

We have an AMAZING special for only $46/month (or $995.00) for 3/4" and 1" new earthquake valve installations! Read our new Good Guy Gazette for more information! 👇

https://mailchi.mp/220b0a559bef/is-your-home-earthquake-ready

Grow through Learning! Great team training with our friends at Bradford White Water Heaters. When it comes to resolving your water heater issues, the team at Good Guy Plumbing is here to help . 👌🏽 🔧

Tech Tip Tuesday!
Call us today or book online to schedule your free assessment!
https://book.housecallpro.com/book/Good-Guy-Plumbing/0d1ddd32c61949d3a4d7f41bc089d71f?v2=true

Did your storm drains cause flooding during the storm we had? Call us today to schedule your drain clearing before the rain comes next week! 310-326-3232
https://book.housecallpro.com/book/Good-Guy-Plumbing/0d1ddd32c61949d3a4d7f41bc089d71f?v2=true

When was the last time YOU had your area drains cleared? Prepare for the storm that is in the forecast for next week! Call us today to book your appointment 310-326-3232 or book online!
https://book.housecallpro.com/book/Good-Guy-Plumbing/0d1ddd32c61949d3a4d7f41bc089d71f?v2=true

Hey everyone! Go check those filters by your tankless water heater! Have you changed it recently??

Book Your Appointment: https://book.housecallpro.com/book/Good-Guy-Plumbing/0d1ddd32c61949d3a4d7f41bc089d71f?v2=true

Wow, what a success for our first annual Thanksgiving edition of Good Guy Gives Back! 🙌🏽 Our emails were flooded with applications, and we were honored to provide full Thanksgiving meals to (4) families in our community 😊 Thank you to everyone who got involved, we look forward to providing even more next year! Happy Thanksgiving to all! 🦃 🙏🏽🙌🏽

Hello Friends and Family! For Thanksgiving next week, we are looking to provide a full Thanksgiving dinner two (2) families in need! 🤲

👉 We need your help!!! 👈

If you can fill out our form in the comment section, and we will raffle two families at the end of the week. Thank you! 🍗🥐🧅🧄💖

Question. How long does it take for you to get hot water at your house? Comment 1, 2, or 3.

1. Quick! 😊
2. Longer than I want... 😕
3. Takes foreverrrrrr.... 😭

We are GIVING BACK to the TEACHERS in our community! 🧑‍🏫👨‍🏫

Post your Amazon in the comment section below! For the next week, we will be making random purchases off these lists 🥳

Good Guy Plumbing is so THANKFUL for our hardworking teachers who shape the future of our next generation!

Tag a teacher you know, and make sure to share this post!

Tomorrow, we reveal the winner of our 4th of July ! You still have time to enter! See our latest post below to enter!! 👇

❗️CONTEST ALERT ❗️We're giving away a FREE Grille to kick off summer for our ! 😎

How can you win? It's super easy! ⬇️

1). 👉 Follow Good Guy Plumbing's FB page
2). 👍 Like this post
3). 👨‍👩‍👧 Tag 3 people in the comment section!

We will select one winner at random Friday, June 30th! 🥳

*One winner eligible for this contest. Contest ends 6/30/23. We will contact the winner via social media. Winner has 24 hours to respond before we select another person. Prize can be delivered by our team if the winner lives within 5 miles of our location in Torrance. Otherwise winner is responsible for pick-up*

Good Guy Plumbing Good people first, Great plumbers second! We are your full service, solution based plumbing company!

Check out the latest video we produced showcasing our process!

Our Process - Good Guy Plumbing Good Guy Plumbing prides itself on following a thorough process to provide 5 star customer service. We accomplish this by providing clear expectations, commu...

❗️Interesting stat ❗️Did you know that one of the top anxieties most homeowners have when calling a service professional to their home, is just understanding what to expect with their service call? We get it. This is why we will set the agenda with you from the moment we arrive, so you fully understand and become more comfortable ☺️🙌🏽

OPENING DOORS FULL OF OPPORTUNITY

If you get a thrill from being a part of a team that strives for excellence in customer service, customer satisfaction, and a family run environment motivated to grow and excel: KEEP READING!

This is Good Guy Plumbing. We are a local and family owned service and repair plumbing company serving our South Bay community. Established over just 4 short years, we have built a well renowned, and unforgettable name in the South Bay that truly is redefining the industry.

Over 500 5 star reviews, thousands of customers served, and a family oriented team committed to the success of our employees and customers - this ship is sailing for the promised land. We are always looking to improve our great team with Customer Service Representatives/Dispatchers like YOU who believe in providing exceptional service to our customers and community!
In addition to great pay and great company culture, we offer amazing benefits from continued education, training, and a ‘promote from within’ mentality.

Here’s what else we’re offering up front:

-Paid Vacation
-Paid Holidays
-Paid Sick
-Performance Based Bonuses
-Dental Insurance
-Vision Insurance
-Life Insurance Policy
-Medical Insurance
-401(k) matching
-NO 24-Hour On-Call and NO Weekends!

Guaranteed Pay with Generous Performance Bonuses!

To sweeten the pot, we offer growth in the company. The more you put in, the more you get out. Our primary goal is to grow you as an employee so we, together, can grow as a company.

We believe that when you’re an amazing Customer Service Representative/Dispatcher, you can make more money while maintaining enough free time for you and your family!

We firmly believe that a happy CSR/DSR is a successful CSR/DSR!

Good Guy Plumbing is focused on building an elite team and that means we need to create a WIN, WIN, WIN situation for everyone! Employees, Customers, and Company.

We believe that happy employees CAN MAKE happy customers!

ARE YOU ONE OF US??

If so, take a look at the requirements and expectations below and send us your resume and an explanation of why we should interview you for this exclusive position.

Qualifications:

-You’re an upbeat, self-motivated person
-You love helping people get the support they need
-You genuinely LIKE people
-You work well alone, and with a team
-Superior oral communication skills
-1 year of experience in an office environment (prior CSR/DSR experience is a plus!)
-Ability to pass a criminal background check
-Teachable, open to constructive feedback, and training opportunities
-Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization.
-Most importantly, you must truly understand what it means to be a professional - to be reliable, take ownership over your role and responsibilities, and be someone the team can count on
-Must have experience with cloud-based online tools and apps
-Ability to interface well with staff members and to represent the company in a highly professional manner at all times
-Must be able to exercise independent judgment, solve problems on your own, and make sound decisions
-Must have great organizational and time management skills with strong initiative and an enthusiastic attention to detail and accuracy. Must be an extremely proactive, motivated, and performance-driven individual.
-Proficient in Google Suite: Gmail, Google Drive, Google Sheets, Google Docs.

Job Duties:

-Answer customer phone calls and respond to any email inquiries.
-Deliver a professional first impression to customers with an upbeat and friendly tone following the provided conversation guides.
-Schedule customer appointments
-Communicate with empathy for customers and technicians experiencing difficulties
-Communicate expectations with customers
-Email correspondence with customers and vendors. Answer customer and vendor emails promptly and with kindness.
-Understanding and excelling with our CRM software: Housecall Pro. This includes (but not limited to): scheduling and dispatching, generating monthly reports, inputting proper tags, managing employee expense cards, issues and managing service agreements, managing job workflows from start to finish, providing oversight to estimates or jobs.
-Debriefing job status and completed tasks with technicians
Prioritize inbound calls and appointments
-Effectively communicate schedule changes with customers and technicians while keeping calm
-Carry out basic office duties: filing, checking mail, overseeing office supplies.
-Contact and communicate with dispatched technicians
-Participate in administrative tasks, communication, and coordination with internal departments
Be prepared to complete other duties that are delegated on an as needed basis.

Full Time Employment - Contract
Starting Rate: $45,000.00/year

Peninsula football sponsors! 🏈 Go Anthony! #7

5 important things to know when looking for a plumber ❗️☝🏽

LOVE the way our new conference/break room came out! Putting our employees first and making sure they are recognized everyday is our priority! We couldn’t have thought of a better way to display that, then here 🤩

Walking into Monday’s ready to serve 🤩