DeskDay

On this Memorial Day 🇺🇲, honoring the heroes who gave their lives for the freedom!

End-users expect more from their MSPs—and you must be ready to deliver it!!

Beyond offering users a choice of communication channels, as we discussed earlier, they also expect a seamless service experience that transitions smoothly across those channels.

This demands a next-gen PSA with a built-in customer ticketing platform that equips techs with all necessary customer information and conversation history at the Service Desk, irrespective of the channel the user reaches out.

Thus, techs won't waste time searching for context, and users won't need to tediously repeat the details of their issue every time they switch channels—a common frustration that delays resolution.

With DeskDay's CSA, customer interactions and ticket history are instantly accessible in respective ticket windows within the Service Desk. Techs are empowered with context at their fingertips as soon as they receive a ticket, turning every support chat into faster resolutions.

Our built-in multichannel customer ticketing platform, IT-Connect within the CSA, guarantees that every conversation is seamlessly retained across all channels, ensuring continuity and context even if users switch platforms.

Whether they respond to your tech's chat on the mobile app and continue it on Microsoft Teams, all the interactions stay intact, allowing for a smooth and uninterrupted support experience. No more lost context!

Here's a representation of how DeskDay CSA and IT-Connect work together to provide an end-to-end conversational service desk experience for your tech and users.

Explore more about our conversational support experience at www.deskday.com

Let’s face it: Keeping up with customer expectations in support as an MSP is tough!

Here’s what we know: Customers gravitate towards familiar channels to access support and may switch between them based on convenience. What’s critical for you is to deliver a fluid customer experience no matter what that channel might be!

Solution: Master a multi-channel approach. Why? Because today, a customer might expect to ping you on your client portal and shoot you a chat in a messaging app a week later- all for the same issue. This flexibility is key, not only for adapting to customer preferences but also for moving away from less efficient, old channels like phone and email, which can often be long and tiring.

At DeskDay, we know handling multiple channels sounds like a juggling act. But being that the need, it shouldn’t make your techs' life harder- switching tabs and tools to deliver support across channels. It should be about making your customer's experience better.

That’s exactly where DeskDay CSA with IT-Connect comes in. It’s the first in its line with a built-in customer portal that works across three commonly used channels—mobile, desktop, and Microsoft Teams. Seamless, efficient, right where your customers need it.

Do you also think your customers deserve a consistent and personalized experience?

Then you’ll want to check out DeskDay CSA. Dive in here: www.deskday.com

We've been buzzing with excitement since we talked last week about our world's first chat-based Service Desk for MSPs, complete with the first-ever built-in IT-Connect client portal! 😁

The feedback? Absolutely stellar! Many of you are ready to ditch the email and phone call grind, which, let's face it, can drag down your techs with its sluggish pace.

And, of course, we have been getting many questions from MSPs who are curious about how to get started! We are here to take you through the journey!

Well, to begin with, if you're familiar with Teams or Slack, you'll find our chat-based Service Desk fits right. Here's how to kick things off in your first seven days:

☑ Onboard your stakeholders

First, bring on board your tech, customers, and their users. You can swiftly do this with SSO integration for a few-click setup or go old school and add them manually if that's your jam.

☑ Set up IT-Connect

Next, get your ticketing channels ready to roll. Install the IT-Connect app on your customer systems. Once that’s in place, users can download the mobile app from the App Store or Play Store and add it directly to their Microsoft Teams workspace to complete the multi-channel ecosystem we built for them!

☑ Ready, Set, Support!

With your channels up and running, you're all set to offer stellar support across your customers' desktop, mobile, and Teams—no more tool-swapping headaches. When a customer raises a ticket via any channel within IT-Connect, it pops right into the Service Desk. Your techs can then dive into the full ticket context and customer details and start solving issues through chat within the service desk.

☑ Alternative to chat?

No worries—if your users are hesitant about new setups, you can still configure email as a ticketing channel. They can raise tickets via email, and each one lands straight at the Service Desk. Your techs can reply directly in the ticket conversation; these chat messages are sent back as email replies to the user. It's as simple as that!

🏆 So, what's the catch here for MSPs using DeskDay CSA?

It's all about maximizing tech efficiency and support effectiveness without the chaos. Your techs can stay anchored in the Service Desk—no need to hop between different tools or platforms. Yet, they're fully equipped to deliver top-notch support across multiple channels through our built-in client portal, IT-Connect.

Eager to see how chat-based ticketing can revolutionize your MSP operations? Sign up for our 14-day free trial now. https://deskday.com

Let’s make IT support happen effortlessly!

Every support ticket, from email to mobile to Microsoft Teams, managed seamlessly on one platform—welcome to DeskDay's chat-based Service Desk for MSPs! 💜

- When an end-user raises a ticket to our configured email, it transforms into a ticket within DeskDay, where techs can respond directly without leaving the Service Desk. The replies from its ticket chat flow back as emails to the user, seamlessly bridging traditional and modern communication without any tool-switching.

- For tickets raised through IT-Connect, be it on a phone or a computer or through Microsoft Teams, techs access the tickets within the Service Desk and respond to them via chat. Even when users switch platforms mid-conversation, the complete history is preserved, ensuring continuity and context in every interaction.

DeskDay's Service Desk is not just about managing tickets—it's about enhancing the delivery and efficiency of your support team. With everything in one place, your team can focus more on resolutions and less on navigating between applications.

Explore the seamless Service Desk experience for yourself.

Discover more at https://bit.ly/3UwVN8u

Schedule a demo with us at https://bit.ly/3QuYh5T

MSPs, How about offering your customers a Teams app to create new service desk tickets, view or respond to existing ones, and stay informed about outages and scheduled maintenance activities?

Introducing "IT Connect Teams" - the end-user Teams application that allows MSPs using DeskDay CSA to provide customers with a seamless way to contact them directly for service desk issues without traditional email or phone communication.

At DeskDay, we empower MSPs to deliver a built-in multi-channel service desk experience through IT Connect iOS and Android mobile applications, Windows and Mac System applications, and now Microsoft Teams.

Sign up for free at https://deskday.com and share your thoughts🌟

As an MSP, have you ever wished, 'If only there was an app for end-users within Microsoft Teams for you to deliver IT support hassle-free?’ 🤔

Then today is your lucky day! 💜 Meet IT-Connect, an end-user app for Microsoft Teams integrated into DeskDay Conversational Service Automation (CSA)!

IT-Connect Teams app enables users to raise tickets and engage in instant conversations with your tech, providing a seamless support experience within Microsoft Teams.

Discover more on our Microsoft Teams end-user app at https://deskday.com/teams-app/

In a world where the only constant is change, why are we still tethering IT support to your users' desks? 😁

Featuring IT-Connect mobile app - your IT support, redefined for the mobile era.

☑ Let your end-users raise tickets and direct chat with techs wherever they are for quicker resolutions.

☑ Gather feedback directly within their ticket chat, making every interaction an opportunity to enhance service quality.

☑ Keep users always in the loop with instant updates on ticket progress, ensuring transparency and trust.

☑ Broadcast outages, updates, and critical information in real-time, keeping users informed and prepared.

And the cherry on top! It's available on both iOS and Android. Know more on the IT-Connect mobile app at https://deskday.com/mobile-app/

IT support by MSPs will never be the same from now on!

Meet IT Connect for MSPs: Deliver support right where your end-users are, not where you expect them to be.

Why stick to the old ways when you can:

Offer Multi-channel Support: Deliver unparalleled IT support across any device, directly addressing your users' needs without the back-and-forth.

Save Time, Enhance Efficiency: Cut down on resolution times dramatically and boost your team's productivity with our streamlined processes.

User-Centric Approach: Prioritize your users with a system designed around their convenience, ensuring they receive support when and where they need it.

Make the switch to IT Connect and transform your IT support delivery from cumbersome to convenient.

Explore more at https://deskday.com/it-connect/

Just 3 days away! 😁

The excitement doesn't stop; next, our team is all set to make waves at N-able Empower from March 25-28.

Drop by our tabletop for a conversation that could redefine your MSP's direction to lead the pack!

Frisco, we're ready for you! Are you? 💜

Who says what happens in Vegas stays in Vegas? 😁

Certainly not when it comes to the enriching experience we had at the 2-day
Channel Futures MSP Summit!

It was a brilliant opportunity to mix and mingle with some of the brightest minds in the industry. We're thrilled with the warm reception DeskDay CSA received.

Here's to bringing back not just memories but actionable insights and stronger connections. 💜

Day 1 at the Channel Futures MSP Summit was electrifying! Our Conversational Service Automation made quite the splash, and the team's energy is sky-high for Day 2.

Swing by booth MSP32 for a sneak peek into the future of PSA for MSPs. We're ready to spill the beans!

Elevate, celebrate, appreciate! 💜 To the incredible women in our lives, this Women's Day is for you: Be fearless, be strong, be unstoppable!

3 days to go! The MSP Summit by Channel Futures is almost here, and we can't wait to see you!

Dive into the future with us at Booth No: 32 where we'll spill the beans on the MSP world's next revolution - Conversational Service Automation. Trust us, it's going to be the kind of chat that could change everything.

And here's the kicker: We wouldn't dream of letting you leave with just a handshake. We've got a stash of goodies so amazing, you'll be glad you came.

Pioneering the next chapter for MSPs! 💜

We believe it's time that we bring Conversational Service Automation (CSA) for MSPs in place of PSA which has been staying stagnant for decades.

Get ready to lead the pack with next-gen service delivery.

Discover what we're building here at DeskDay- www.deskday.com

Struggling to manage your IT projects effectively? Gain mastery with our MSP-focused project management solution.

In the dynamic world of Managed Service Providers, having a robust project management tool is essential. Our specialized project management feature is designed to empower MSPs in scoping, planning, allocating, and managing projects with precision and ease.

With DeskDay's Projects for MSPs, you get more than just a tool; it's a revolution in MSP project management. Equipped with live chat and real-time updates, it's tailored to meet the increasing demands of your clients, enhancing your project handling capabilities.

Try for free now - https://bit.ly/3Rb1TcY

"Say Farewell to Billing Woes!

Discover DeskDay's Timesheet: a smart, streamlined, and MSP-focused tool for easy and efficient time tracking. Our solution transforms Service Desk hour tracking into a seamless process, capturing every billable moment with ease.

Ditch the old log tracking methods and embrace a more intelligent approach to timesheet management.

Experience the future of service desk with DeskDay – https://deskday.ai/

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Are you aware that this year, your end-users have collectively waited over 10,080 hours just to hear back on their tickets raised? That's the equivalent of watching the entire FRIENDS series 120 times- without the laugh track! 😯

By harnessing the power of chat, we can reduce this waiting period by half! Say goodbye to the days of constantly checking emails or enduring lengthy phone holds.

Shift to speedy solutions! It's time to move beyond outdated waiting games. Embrace the chat revolution and transform long waits into quick, efficient interactions.

Experience the change chat-based ticketing brings for MSPs today. Link to try for free in comments.

🌟 Cyber Monday Extended Offer!

Great news! We've extended our Black Friday deal! Don’t miss out on the opportunity to get our entire PSA at 25% off!

Link to sign up in comments.

With Gratitude - DeskDay! 🍁

In the spirit of Thanksgiving, we want to take a moment to express our heartfelt thanks to our early adopters and the MSP community. Your belief in us has been more than support; it's been a source of inspiration.

Thank you for being the heartbeat of our journey.
Wishing you a Thanksgiving as wonderful as the impact you've made on us. 🌟

We're gearing up for our next feature release – set to unveil next week! 🌟

Get ready for some fresh, innovative updates that we can't wait to share with you.

Stay tuned for what's coming.

Are traditional project management methods giving your MSP a headache?

Explore how Projects by DeskDay is transforming the MSP landscape, solving age-old challenges, and helping you to achieve milestones faster! 📷

Read more at https://bit.ly/3QGXUEP

Get ready for an exciting countdown! 😍 In just 3 days, we are launching our newest and most requested feature of the month.

Want to be among the first to experience this addition? Begin your free trial today and get notified on the feature drop.

Free trial link in comment.

LAUNCH ALERT!! 💜

You asked, and we listened! Get ready to be blown away by our MOST REQUESTED feature of the month. We've been working tirelessly behind the scenes to bring you something that's definitely going to accelerate the efficiency of your techs!

Dropping NEXT WEEK. Don't miss out! 😁

We've been spotlighted on the 2023 MSP Technology Map by Channel Program! A huge shoutout to our incredible Alpha and Beta customers who believed in our vision from day one. 🙌

Standing amidst the veterans of the PSA industry is a humbling experience, reminding us of our initial steps and the collective effort that brought us here. ✨

Thank you for being a part of our story. Let's continue this beautiful journey together.

Check comments to view the link to the entire technology map.