ESI Trends

For example, if you’re asking everyone to complete a survey, make sure they understand what you plan to do with the results, and how their contribution will help improve the community at large.

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A good leader doesn’t let their title go to their head - they know that there’s still much work to be done.

Just when you thought you had the Millennials figured out, we now are seeing Gen Z enter the workforce. They are the first generation to have grown up only knowing the digital world. How will they impact your dealership? Are you ready?

The hard truth about today's workforce .....

With escalating turnover rates (46%), lack of new candidates and new consumer demands dealers have to create new people strategies to prosper in 2019. Our studies show that today's workforce wants a different type of leadership, employees want:
1) To learn, grow and be challenged in a positive culture they trust
2) To be able to share opinions and provide input to how things are done and how things can improve
3) To be empowered and trusted to provide excellent customer experiences without running EVERYTHING back to the manager.

How is your leadership team planning to LIFT up your people and grow your business?

After hundreds of surveys and dealer consults last year, we are excited to be launching Leadership LIFT to help our dealerships with the people solutions they need to meet the workforce challenges facing our industry.

"If you are committed to diversity, you can make it happen. You just have to want to make it happen." Ramzi Hermiz, CEO of Shiloh Industries, and president of the board of directors of the Automotive Hall of Fame

https://www.autonews.com/executives/project-xx-one-year-later-change-slow-climb

PROJECT XX ONE YEAR LATER: Change is a slow climb When Automotive News published its 12-page report on gender issues in the workplace called Project XX, it was just weeks after stunning sexual assault allegations against Harvey Weinstein came to light. Now it's a year later, and we wanted to know whether anything has changed.

Congrats to JM Lexus for all their success and commitment to their associates!
https://www.fixedopsbusiness.com/articles/679-how-jm-lexus-became-the-most-recognized-lexus-dealership

How JM Lexus Became the Most-Recognized Lexus Dealership While customer service has always been vital to Jim Dunn's operation, evolving with customers became even more important as the recession tanked new-vehicle sales and millennials gained a greater presence. Here's how they did it.

employee opinion research proves that lack of is a key factor that causes employees to look for better jobs.

is making a major debut in the retail automotive workforce. 14% of all dealership new hires in 2017 were Gen Z. Including , these young dealership employees are 67% of all new hires and 50% of the active workforce.
https://medium.com/askimpulse/gen-z-vs-millenials-whats-the-differece-5bf83d6e7f5

Gen Z vs Millenials: What’s the Difference? – AskImpulse – Medium Over the last several years, marketers in every industry and category have fixated on millennials.

ESI Trends updated their phone number.

employee opinion research proves that lack of is a key factor that causes employees to look for better jobs.

is making a major debut in the retail automotive workforce. 14% of all dealership new hires in 2017 were Gen Z. Including , these young dealership employees are 67% of all new hires and 50% of the active workforce.

To better understand your culture, ask your employees 1) What makes you look forward to coming to work? 2) What makes you dread coming to work? To build a address the dreads!

Kudos to for taking major steps toward changing public perceptions of today's dealership Service Technicians and attracting new talent to our industry.

NADA’s Lutz, Gilchrist Meet Trump for White House Discussion on Economy, Workforce Training NADA Chairman Wes Lutz and Vice Chairman Charlie Gilchrist joined other business leaders at the White House on Wednesday for a discussion with President Trump and senior administration officials ab…

Good morning and Happy Friday!!

Ted Kraybill, Fleming Ford and our newest team member, Terri Carmody will be attending Elevate this year! Be sure to stop by our booth to say 'Hi!' if you're there!

Happy Monday! Walt Disney once said, "You can dream, create, design and build the most wonderful place in the world but it requires people to make the dream a reality." Disney has been the gold standard in creating a distinct culture where employees feel valued and receive a vast amount of training. Our studies show “feeling valued” and “career growth” are in the top drivers of retention in automotive retail too!

Thanks to everyone that participated in rich discussions about transforming the people side of automotive retail with progressive human capital strategies. Great thought leadership at the 2018 HR Roundtable meeting.

Asbury Automotive Group, AMS-Automotive Management Services, AutoNation, Berkshire Hathaway Automotive, Fisher Phillips, Group 1 Automotive, Hendrick Automotive Group, Holman Automotive, Ken Garff Automotive Group, Larry H. Miller Dealerships, Lithia Motors, McLarty Automotive Group, MileOne AutogroupPenske Automotive Group, RFJ Auto Partners, Sonic Automotive, Hireology, The Auxilio Group, GP Strategies Corporation

Turnover is an $8 billion problem for car dealers in the U.S. It costs a dealership nearly $20,000 on average each time a sales position turns over. The average dealership could gain $500,000 annually in gross profit by reducing turnover and improving retention!

'Macho' sales culture hurts dealerships Dealership turnover is a big staffing problem -- 96 percent of female salespeople leave. Addressing sexism in the workplace could help, experts say.

Lexus patient with fixed-price program A year into the Lexus Plus no-haggle pricing program, the expected waves of dealers joining are only ripples. But brand executives say a slow and steady pace has its benefits.

Interested in a day in the life of a salesman, check out the comedy film Car Dogs. It will be available exclusively through DirecTV and Dish Network starting on Tuesday, May 2.

'Car Dogs' have their day on screen A new feature film about a day in the life of a car dealership resonated with some store employees who could identify with the long hours, the hypercompetitive atmosphere and the sense of camaraderie among stressed-out salespeople.

Customer experience' imperative drives changes in hiring SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.

It's that time of year again! Promoting our annual Dealership Workforce Study in partnership with NADA and speaking to dealers about recruiting and retaining talent to deliver the Modern (Digital) Dealership Experience.

ESI Trends gets some good press ahead of the 2017 NADA convention in New Orleans!

Employee turnover costs dealers billions When look-alike stores sell the same vehicles at roughly the same prices, only the people distinguish one dealership from another. Yet very few dealers are good at hiring and retaining employees. It's costing the industry billions of dollars a year.

U.S. dealerships' employee retention slides, study finds U.S. car dealerships suffer from rampant employee turnover, an industry study released today found. In fact, the three-year employee retention rate at dealerships reached a new low last year, dropping two percentage points to 45 percent, vs. a 67 percent rate in the overall U.S. nonfarm private sect...

Kudos to the Lexus Dealers who are embracing this culture change. Process change is important, but new strategies for talent management are equally important keys to success.

Lexus shoppers warm to no-haggle model It's still early, but Lexus officials are encouraged by the response they've gotten to a pilot program that calls on dealers to offer transparent, no-haggle pricing and a single point of contact for customers.