Phone Ninjas

Big Paulie making his calls…

Long Live The Empire!

Excellence is a fanatical passion for your customer…

Casino (1995) - Robert De Niro and Blueberry Muffins Sam Rothstein wants more blueberries in his muffin.

When you have the best team, tech, and product in the business, you can let your customers speak for themselves...

If you're not walking into a week stacked with appointments, give us a call... We can definitely help!

Brilliance from the Godfather of CRM…

Keep Calling, Keep Caring, Keep Closing Sales - Harvey Mackay Academy A small business owner was in trouble with her sales, so she decided to call in an expert to give her an outsider’s viewpoint. After she had gone over her plans and problems, the business owner took the sales expert to a map on the wall and showed him brightly colored pins stuck wherever she […]

More Appointments That Show
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Sweet Treats
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Happy Dealers
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More fun with partner dealers 🙂 It’s almost time for another Hawaii drawing too!

Spreading good moves and joy to dealers across the country 🙂

Another graduating class of Ninjas!

The proof of ability is results…

Yeah, it’s that good…

Winning believers and influencing performers for over a dozen years!

We've been busy growing... We've been really, really, really busy growing :)

We would love to add a few One-on-One Coaches to our roster.

If you're interested in working from home, helping people make more money the right way, and providing a better customer experience, visit the link below or email Nicole!

We have availability to accommodate all schedules—full-time, part-time, ad hoc, you name it. That's the beauty of Phone Ninjas!

Has the car salesman beat the plaid jacket reputation? The big, bad “screws-you-over” reputation?

In some ways, yes, but in other ways, they’re still fighting it. Car salesmen are sometimes in a psychological battle with the customer - they’re ready to call BS on so much of what you’re telling them. And if that trust is cracked, it could wreck an entire potential deal. You have to do everything in your power to preserve their perception of your integrity and intentions.

The thing is, you can’t take it personally that they don’t trust you. You have to sell yourself as a trustworthy individual, and that means listening to the customer, acknowledging questions, even if you have no intention of answering them right the second. Say, “you know what? That's a great question. I can find out for you, but let me first…” And then get right into your script.

The other thing you need to remember is: they reached out to me because they want this car. You need to constantly redirect their attention to the fact that they came here because they were drawn to this vehicle. Remind them why they wanted it. Many people avoid the phone and in-person conversations with strangers as much as they can, but this person is here, talking to you. So if they're calling you, they've hit a wall - they can't get any more information that they need. Now they need you.

At that point, it's your deal to either lose or sell. Phone Ninjas can help you sell it. Visit www.phoneninjas.com/active-coaching/ to learn more.

Oh snap...

When the wealthiest man in the world endorses the use of scripts, you know they're worthwhile...

We're pulling back the curtain on how easy it is to sign up with Phone Ninjas.

No one has more intel than resident Phone Ninja, Nicole, who unpacks the process in-depth in the video below, clarifying any lingering questions you may have about our ultra-easy sign-up process: https://www.youtube.com/watch?v=9ojFwoN0wL8

If your Monday doesn’t look like this, dial 618-4-NINJAS, we can help!

Why do scripts work in auto sales?

Because you never wonder what you're going to say next, and you can maximize your time on the phone. With a script, you’ll never catch yourself spending 15 minutes on the phone with somebody, only to have them quickly say, “Oh sorry, I gotta run,” and then they hang up without their name. You have to get the information you need first, so that you don't miss out on a potential appointment.

Streamlined, tested scripts ensure that never happens. Phone Ninjas can equip your office team with scripts that send appointment rates soaring.

Visit www.phoneninjas.com/active-coaching/ to get started.

Did the CDK outage eat into your June sales?

We know how to get you back on track in July when (fingers crossed) they're up and running again. Phone Ninjas is an active coaching service for dealership phone teams, priming them to send your appointment and sell rates soaring.

We know that the outage has everyone in a panic, and we want to help. Contact us to learn more!

Give this one a quick read!

How to Train a Sales Team to Sell More Cars – Phone Ninjas Learning how to train a sales team is not difficult, though the training process itself can be quite detailed. But it’s an important skill for managers to have.

It's like the 90's in here.

A CDK outage has crippled operations at about 15,000 dealerships across the US and Canada. The software provider that helps dealerships manage sales and service was hit by a ransomware attack that seems to be affecting everyone, from dealers to car buyers to the DMV.

Car sales are being delayed, and service and sales at dealerships are going analog.

Visit https://www.cbsnews.com/news/cdk-cyber-attack-ransomware-hacked-dealerships/ to read more.

If you didn't know, now you do :)

6 Reasons to Invest in Sales Team Training for Your Dealership – Phone Ninjas Sales team training is one of the very best investments you can make for your people and your business to achieve better customer service and higher profits.

Here’s a way to revive a sale: You know that customer who was ready to buy, but didn’t qualify? Put them on a list to reach back out to at tax time.

As car salespeople, you know that at the end of the month, you’re way more motivated to make a deal, whether it's lowering prices or raising trade values. There are better times for the dealer to catch the customer too. Right around tax time, with refunds in their pockets, people who weren’t approved for financing may all of a sudden have a little bit of money to put down.

On the other hand, bear in mind that election time may slow things down for your dealership. People are apprehensive about the changing state of the country, and car buying may not be top of mind.

That said, what kind of trends have you seen in the collective psychology of car buying? When are people more hesitant, and when are they more hungry? Drop those below.

SUSTAINABLE TRAINING PROGRAMS TO INCREASE CAR SALES TEAM EFFICIENCY

Sustainable Training Programs to Increase Car Sales Team Efficiency – Phone Ninjas Customers don’t have time to spare, and sales team efficiency is a key area that any training partner needs to focus on to maximize your opportunities.

We’re actual experts in dealership phone call conversions. Don’t make the #1 mistake we see car sales teams make: Not truly *listening* to the customer. Even though you have a script to stick to, you can still listen to and acknowledge what people are saying.

That means putting yourself in their position, not constantly talking, even though you know what you're going to say next. No matter what, you have to make sure that you're treating it like a conversation.

Because if you don't, customers are going to know and they're not going to feel like you're genuine, or really listening. Phone Ninjas can help you strike the balance. Visit www.phoneninjas.com/active-coaching/ to get the coaching you need, and find out more common mistakes.

Get it to get after it!

Where to Get Automotive Dealership BDC Training for Your Team – Phone Ninjas There are many different ways to get automotive dealership BDC training for your sales team, but none of them are as effective as a true active coaching model.

Never, ever say, “Can I call you back?”

Phrasing is a powerful tool in the dealership industry. How you phrase a question can steer the outcome in your favor. If you ask a question that can be answered with a yes or a no, there's a 50/50 chance you’re going to get the answer you don't want.

But if you ask a question with two choices that both benefit you, you get what you want either way. In lieu of “I'll call you back,” how about this? “If I don't hear from you, I will call you back. And I'm going to go ahead and set a tentative appointment time, even just for myself. That way, I have some time set aside for you, and if anything should change, I can give you a call to keep you updated.”

Those little things make a difference. Phone Ninjas dealership phone coaching can prime your team with more tips like this.

Visit www.phoneninjas.com/active-coaching/ to learn more.