ResultsCX Videos

DSGN2024-0206 AdvantageClub Video Clip 1 2.mp4
Mark Cunningham, Chief People Officer at ResultsCX, was featured as a guest panelist on Advantage Club 's Webinar ‘Elevate Your Employee Engagement Efforts’, hosted by Matt Willis, Sr. VP, GM, of AdvantageClub. In this clip, Mark shares his views on how a solid pre-planned employee communication strategy that consistently talks about the company culture and leaders role-modeling the culture right from the top, allowing employees to experience it personally, help build trust and sustained employee engagement. View the full webinar at: https://buff.ly/3UllNEQ #EmployeeEngagement #LeadershipSupport #CompanyCulture

🌍 "Engage, educate, and evolve." - Jonathan Slifka on workplace inclusion. At ResultsCX, we continually strive to ensure an inclusive workspace and celebrate our differences. We recently had a compelling interview with Jonathan Slifka, our ally and advocate for the disability community, conducted by Carolyn Bolelli, Sr. Manager, Global Learning and Development, here at ResultsCX. Jonathan's remarkable journey from a pioneering student-athlete to a key policy influencer in Connecticut illuminates the path toward a more inclusive workplace. Jonathan's mantra for improvement includes: 🤝Involve those with disabilities in solution-making 🧠Learn from others and build resource groups for continuous dialogue 💚Embrace the "Nothing about us without us" philosophy for genuine inclusivity Let's integrate these practices into our daily work culture and create a genuinely inclusive environment. Watch the full interview here >> https://youtu.be/qlf3xUwLZOQ #DiversityAndInclusion #Empowerment #WorkplaceInnovation

DSGN2024-0028_Lapulapu Fire Tragedy_ResultsCX Care_For Socmed.mp4
In the wake of the recent devastating fires that swept through communities in Lapu-Lapu City, Cebu, Philippines, we witnessed an extraordinary wave of compassion and solidarity from our teams in the Philippines. United by a shared sense of purpose, our colleagues from various corners came together, contributing not just their time but putting their hearts into assembling care packages. A significant quantity of groceries was donated, a humble yet powerful gesture of support for those facing the aftermath of the disaster. A GoFundMe initiative, a testament to our collective spirit, raised thousands of dollars, reflecting the immense kindness and empathy of people near and far. Together, we reached out to not only our local colleagues but also to the broader community that had been deeply affected by this tragedy. It's in these moments of adversity that our true strength shines through as we come together to rebuild, recover, and remind each other that we are stronger as a community. #PhilippinesFires #LapuLapuCity #GoFundMe #CommunitySupport

ResultsCX - BCG Web - Skin in the Game Taking Center Stage.mp4
Catch this engaging conversation between Vikash Jain, MD and Senior Partner, BCG New York, and Rajesh Subramaniam, MD & CEO, ResultsCX. The CX veterans start with the growing demand for pay-for-performance model in the service industry and how the commercial engagement models are changing in the CX space. Clients today expect a value-based engagement model from their CX partners. CX has moved from being a cost center and labor arbitrage play to becoming a value driver - driving higher revenues, better retention, and other tangible, measurable metrics. They talked about how CX partners today co-invest with client's success, right from co-creation of IPs to delivering numbers that matter. While automation continues to gain prominence, Rajesh and Vikash also discuss how the pandemic has played a pivotal role in not only shaping the engagement models and role of CX but also the renewed focus on human touch and empathy in CX operations. In this 30-min conversation, the duo touches upon several highly relevant and thought-provoking topics and shares their perspective on the ever-evolving CX industry. Watch the full video. @BostonConsultingGroup

In an era where customer experience defines a brand, our colleagues go above and beyond to ensure each interaction is not just a transaction but a meaningful connection. We don't just solve problems; we build relationships, foster trust, and create loyal customers. Happy Customer Service Day to all of our incredible customer care colleagues! Your impact is immeasurable, and your role is indispensable. Let's take a moment to appreciate your hard work, patience, and empathy, which often goes unnoticed but never unappreciated. #PeopleMatter #CustomerServiceDay #CustomerExperience #ServiceExcellence #ThankYou #TeamAppreciation

ResultsCX - Awardsdeck Video_Final.mp4
As we reflect on the remarkable journey of 2023, we're thrilled to share a glimpse of the milestones and awards that have marked this successful year for our teams at ResultsCX. These accolades reflect our commitment to deliver outcomes for our clients with Revenue Acceleration, Cost Optimization, and Enhanced Experience. #Resultsmatter #2023success

DSGN2023-0643 ResultsCX Day Promo Nov2023 With Music-1 (1).mp4
We just had the final ResultsCX Day of 2023! We gathered together not only to celebrate our recent achievements and set future goals but also to share heartwarming stories of teamwork, resilience, and kindness. Together, we've climbed mountains and celebrated victories, and it's this collective strength that makes this family so remarkable. To all our colleagues worldwide, thank you for your hard work and dedication; let's keep the journey on to scale new heights. #PeopleMatter #ResultsMatter #GPTW #EX #EmployeeAppreciation

Recently, our senior leaders from the Philippines, along with our CEO, Rajesh, and Brian, SVP of Operations, came together for an event on breast cancer awareness. Their conversation emphasized the significance of encouraging every woman in our lives to prioritize their health, to get tested, and to stand fearless in the face of this challenge. During this touching event, Lisa Mariano VP of Operations, shared her powerful journey of battling breast cancer and echoed the importance of early detection, reminding us all that early testing could be a lifeline. The team also assembled gift packs as gestures of appreciation for the remarkable female employees in the Philippines, acknowledging their strength and contributions. #BreastCancerAwarenessMonth #PeopleMatter #BCAM2023

Congratulations, Chris Lillis, on the podium finish in the first-ever Water Ramp World Cup Grand Prix event! #ResultsMatter

🎉 Today, we come together as one ResultsCX family to celebrate our incredible colleagues and the remarkable goals we've achieved during Q3! Let us take this moment to appreciate these outstanding individuals who inspire us daily with their unwavering commitment to excellence. Your hard work, determination, and passion are the driving forces behind our accomplishments, and we couldn't be prouder to call you part of the ResultsCX team! #EmployeesMatter #EX #CX #QuarterlyWins #TeamworkMakesTheDreamWork #CelebratingOurAchievements

In the U.S., the month of May is designated as Mental Health Awareness Month, during which we strive to increase our understanding of mental health, dismantle negative attitudes, and demonstrate solidarity with those who are grappling with mental health issues. By disseminating knowledge and providing resources, we can enhance awareness of mental health and foster a more robust and contented society. ResultsCX endorses endeavors that aim to eliminate obstacles to mental health services, ensuring that every individual has access to a wholesome and satisfying existence. Last year, during our REAL Women's Event, Pip Lawrence shared her tips about caring for one's well-being, both personally and professionally. Take a look! #ResultsCX #MentalHealthAwarenessMonth #MentalHealthMatters #MHM #MentalHealthMonth #Wellbeing

Global Work from Home Day was created in 2019 to highlight the freedom, discipline, and responsibility required to make working from home, work. In honor of this day, ResultsCX hosted a talent show for our colleagues across the globe. Congratulations to our Gold, Silver, and Bronze winners! ResultsCX is proud to offer many colleagues the opportunity to work from home, and today, we celebrate your contributions to our clients' successes. #GlobalTalent #ResultsCX #EmployeeExperience #EX #RemoteWorking #WorkFromHome

Congratulations #ChrisLillis on Team USA winning gold at the Freestyle World Championships in the country of Georgia last month! We are proud to be official sponsor of Olympic Aerial Ski Champion Chris Lillis for a second year. Like Chris, we believe in delivering high performance all the time, every time. #ThankYouChrisL #OlympicChampion #OlympicGold #Sponsor #ResultsCX

Today marks the first day of #BlackHistoryMonth. These words from profound leaders and trailblazers reflect the struggles, achievements, and wisdom we have witnessed throughout U.S. history. May these quotes about equality, humanity, and freedom continue to encourage you every single day. #BlackHistoryMatters #BlackHistoryMonth2023 #BHM #Inclusion #Culture #DEI #ResultsCX

#ThrowbackThursday to our Creative Service Department's much-needed chillax party! These talented, behind-the-scenes team members, Darwin, Dane, Edgar, Rica, Kobe, Emman and Val dedicate their time to all things design at ResultsCX, and we couldn't be more grateful for their unique abilities. #Thankful #CreativeDepartment #EX #EmployeeAppreciation #Teamwork #ResultsCX

#FlashbackFriday to our Philippines teams who ended 2022 with a bang! Their year-end party was filled with great food, performers, an array of live music, and amazing people. #ResultsCX #EX #EmployeeExperience #EmployeeFun #TeamWorkMakesTheDreamWork

Wishing a blessed and successful year to the entire #ResultsCX team. May you enjoy this holiday season with your family and welcome the New Year with lots of celebrations. Happy New Year!

Wishing you and your family a very happy holiday season. May your holidays be filled with cheer, warm memories, and happiness. #ResultsCX #EX #EmployeeExperience #EmployeeTalent #HappyHolidays2022 #HolidayCheer