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31/07/2022
A North Carolina woman said American Airlines lost her luggage for a month when she left the country for a week-long vacation.
Jacqueline Hodge told ABC 11 that she departed Raleigh-Durham International Airport for the Dominican Republic, her first time outside of the US. But when she arrived, she couldn't find her luggage.
"I'm looking for my other bag and it was nowhere to be found," Hodge told ABC 11.
Without her luggage, she ended up paying for necessities out-of-pocket, Hodge told the outlet. While on vacation, Hodge said she never received a notification from American Airlines regarding the location of her luggage.
"I was staying at a resort; I bought a can of deodorant. It was $10.00," Hodge said. "When I got back to RDU, I went in American baggage claim and asked about my bag. My bag made it to the DR the next day."
Hodge said she filed a claim with the airline over her lost luggage and received an automated reply promising to get in touch with her. A month passed by with no communication from the airline on the whereabouts of her missing bag. When they finally did contact her, the airline said her luggage was in Texas.