Amy Gray - The NDIS Blackbelt

Time To Get Spicy...
I'm going to do something I don't usually do....

For my Webinar today that we built For NDIS Providers, i'm sharing the meeting link publicly so any of our provider audience is welcome to join..

My mission is to help as many providers elevate their business through insanely exceptional care.

And, the topic of today's webinar is suited perfectly for this.. $10 Million Dollar Mistakes Providers Make....

I am going to share some of the most insightful and honest truths from the disability industry that will value this community more than ever before.

So at 9:30am AEST..

Jump into the Webinar here:
https://calendar.app.google/54Dq2UTJqmynfauSA

See you there:)

Amy x

Just a quick one because I'm tired from writing a 10 chapters from my new book that will be coming out very soon specific for NDIS Providers.

If you are a provider and would like to know WHAT NOT to do.. then we are running a Webinar tomorrow morning at 9:30am AEST talking all about the $10 MILLION DOLLAR MISTAKES that NDIS Providers make.

If you would like to join, comment the word "MILLION" & I'll send you the link to join.

Much Love
Amy x

Wow! What a week we had at NDIS Blackbelt.

This week have 2x Webinars that we will deliver to NDIS Providers on Wednesday and Thursday at 9:30am...

If you are a provider and would like to join, we are sharing our method to avoiding the most common $10 million dollar mistakes that are causing providers to:
a) have high staff turnover
b) suffer low participant retention.

if you would like to join, drop me an email at [email protected] and I'll send you the links.

Amy x

I'm running a FREE webinar Today at 2pm AEST all about the BIGGEST mistakes Providers make, and how to fix them..
Want the link?

This Needs to Be Said...
(Because I've seen it happen far too often)

Overpromising is a fast track to failure in the disability sector.

If you’re telling participants or their families you can deliver the moon when you can barely manage a spark, you’re setting yourself up for a major crash.

Here’s why this is a huge problem:

Trust Breaks Fast:Overpromising and under-delivering shatters trust.
Participants and their families talk – and word travels fast.

Burnout Follows:
Overloading your staff with unrealistic expectations because of your overpromises only leads to burnout and high turnover.

Reputation Takes Years to Build, Seconds to Destroy:
All it takes is a few broken promises to severely damage your credibility.

Instead of overpromising, set realistic expectations and then exceed them.

Build trust the right way – through consistent, reliable service that speaks for itself.

Remember, it’s not about what you say you can do; it’s about what you actually deliver.

Stop Calling It ‘Staff Burnout’
(It’s a Leadership Problem.)

We hear it all the time:
“Our staff are burning out”
“Retention is a nightmare”
and “We can’t keep good workers.”

But let’s be honest about something.

Burnout isn’t just a staff issue—it’s a leadership issue.

If your team is consistently running on empty, it’s time to take a hard look in the mirror.

Are you empowering your staff with the right tools, support, and recognition?

Or are you piling on workloads, pushing them to their limits, and expecting them to keep pace?

The truth is, people don’t burn out because they work too hard.

They burn out because they feel unappreciated, unsupported, and unheard.

Strong leadership creates strong teams.

Weak leadership leads to empty seats and constant turnover.

So, if your staff is struggling, it’s not time to blame them—it’s time to rethink your leadership approach.

🚨 Webinar Reminder: $10 Million Dollar Mistakes🚨

Hey everyone! Just a quick reminder that our webinar on $10 Million Dollar Mistakes for NDIS Providers is happening today!

⏰ Time: 2pm AEST

📅 Date: 16th October

💻 Book Here : Send us an email to [email protected] (We will send you meeting link)

We'll be diving into the most common (and costly!)NDIS Provider business mistakes and how to avoid them.

Whether you're new or experienced, these tips could save you big time.

See you in the Webinar Room!

Amy x

$10 MILLION DOLLAR MISTAKES

(That NDIS Providers MAKE)...

Just quickly, Let me straight up for a second.

The disability sector is full of expensive mistakes 💸💔

Mistakes are costing you millions from management to frontline workers,

That’s why I’m hosting $10 Million Dollar Mistakes™ Series For Disability Providers.

In this FREE webinar, I’m breaking down the top errors providers make from two sides:

👥 The client’s perspective (what you’re missing)

💼 The leader’s perspective (where you’re slipping)

What I’ll be covering:

-Real-life examples of million-dollar mistakes you’re probably making right now.

Plus, with love...I’m not here to sugarcoat things.

If you want real growth, this is the hard truth you need to hear.

And yes, I’ll also show you how my NDIS Black Belt Program can keep your momentum going once you’ve cleaned house. 💪🏽

But first, let’s fix the leaks.

Join me at the webinar, and start eliminating the mistakes that are holding you back.

Wednesday 16th Oct at 2pm & 17th Thursday 11am!

Drop me an email here: [email protected] & I’ll send you the link.

📅 RSVP now – don’t miss this one.

Stop Chasing Participants..
(It's needy, Start attracting them instead)

I've spent hours listening to providers trying to convince me to use their services.
The same old sales pitch-
-Why they are different (they really care about participants)
-What got them into disability (I felt like I wanted to make a difference)
-How they can help my family (provide the same supports as the 48 providers before)

I've heard it all.

I know most providers are genuine in their pitch, and that they really do want to make a difference.

But as your customer, we can tell the difference between a "good provider" and a "great one".

We look for Authenticity.

-Can you provide care that your staff are adequately trained for?

-Do you know what it's like to have care in your own home?

-Do you have a personal connection to someone in the disability community?

These are some of qualifiers for most families, and how these questions are answered, will depend whether we hire you or not.

I know a lot of other families in the community that think like this too.

This is why I'm big on Bolting-On Lived experience coaching and staff training into Provider businesses.

This will be your point of difference.

It will be why a participant chooses you, over others.

It is why you will begin to Attract other families.

Start by showing your Authentic value, not just selling your service.

Want to know how? Connect with me and let’s talk.

How I Built a Resilient NDIS Business?

(While Caring for My Daughter)

Building a business while caring for my daughter wasn’t easy.

But it was possible with resilience, determination, and an unbreakable mission.

And Yes, this is part true.

But realistically, having my daughter require high-intensity supports, there's more to this story.

It came down to having well-equipped, reliable and honest support workers.

But these guys can be tough to find nowadays, I hear....

Which is why I personally trained each team member that works with my daughter from the ground up.

No matter their prior experience.

We started fresh.

I wanted to ensure they understood all of the detailed elements on what it takes to be a high-level support worker for someone requiring high-intensity supports.

This is how I have been able to build a NDIS business in seemingly impossible circumstances and be able to make a difference for others.

Are there times, when it is more difficult than others, Yes.

Are there times when I let it beat me, NO.

I am committed to my daughter's well-being, and helping other providers level up their participant service too.

And If I can do all this, a large NDIS provider with resources to draw on, should have no excuse for settling for poor service in their own business.

If you would like help Up Levelling your service delivery, Increasing Staff retention and Participant longetivity and experience...

I have our NDIS Blackbelt™ Provider program coming soon. Drop a comment if you'd like to know more.

7 Years Ago, I joined a Fight Gym.

(I joined this gym with ZERO experience)

ZERO confidence.

ZERO technical knowledge.

But after watching my son, overcome many obstacles and continue to show-up. I knew this was something I must do.

This gym was filled with dominant males, intimidating figures and only a very small amount of females would train there.

It was gym, where no matter how small you were, they would treat you the same as their most skilled competitors.

It was a "Figure It Out", as quickly as possible, or suffer every session you went to. Get choked out, squished and your ego checked every SINGLE day.

But you see, the arts they taught (Brazilian Jiu-Jitsu and MMA) were built around the premise: by using technical ability, you would be able to subdue and defend against a much larger and stronger opponent.

And while this sounds simple. It is extremely technical and takes an average of 10-12 years (training 3-4 times per week) to reach the rank of Blackbelt.

And you must be able to 'execute' the techniques against a 'live' and equally skilled opponent. (not like other arts, where you are graded purely on "knowing" the techniques)

So you can imagine the difficult challenge I had set for myself.

You have to be able to implement practical knowledge that can ONLY be achieved through Live training. In other words- Lived Experience.

So when I talk about lived experience and the importance of this in Disability Provider Care. This is part of what I'm talking about.

It's the MOST important part of the Provider puzzle.

I am blessed that while I'm still on the journey to Blackbelt in Jiu-jitsu and have lots to learn.

The almost 20yrs Lived experience with my daughter Illyana, as her carer of high-intensity supports, living and breathing this lifestyle, has given me the level of care that allows me to help others become blackbelt providers too.

If you are a provider that wants to stop playing games in this industry and take things to next level.

Let's talk.

Talking disability culture...

Deeper conversations around opening the lid on specific but very important topics is what's needed in this industry.

I will be bold enough to talk on the issues, share my honest thoughts and provide insight to my life's story and the 18years of Lived Experience.

I hope you all find some value in this great conversation, and follow the NDIS circle podcast.

Let me know what you took away from this episode below. ⤵️⤵️

🎙https://spotifyanchor-web.app.link/e/S9TvXpwVtIb

🎙https://apple.co/3xuWQxv

My company is here to level up disability service providers.

Without:

Spending 1000’s on SEO and marketing.
Attending 100’s of Networking Events
Filling out stacks of paperwork to start.

Here’s how I do it:

1. Build your understanding of the disability community

No one knows your customers more thanSomeone who has seen both sides of the professional sector and boasts 18yrs lived experience as a carer of a person with profound and complex disabilities.

2. Upgrade your service delivery to what your customer wants, not what you think they want.

From managing at executive level for support staff teams to rostering over 100+ hours EVERY WEEK in my OWN home, I have more experience than you could imagine and have translated this into our consultancy program. NDIS BLACKBELT™️

3. Create lasting Authentic relationships between you and your customers & your staff.

Your participants are frustrated with your service, your staff don’t know how to deliver to the standard you hope for and attrition rates are sky high. I have kept support staff for years under my employment, and as someone who has fired providers many times over, I deeply understand why staff leave, and why participants are not happy with your service.

I don’t beat around the bush, I don’t change my words to give you a false sense of accomplishment.

I’m here to help you up level, deliver better service, and actually make a difference for this community. And from this, you WILL be a lasting provider, one who can stand the rest of time and navigate the turbulent seas ahead.

Mic drop..

Which of these would serve you best? Let me know below.

It's always a fantastic time getting to meet new providers who are all striving to better their businesses.. A stand out conversation for me was Sally Scanlon .. a strong women with a real sense of leadership, striving for betterment within the industry.
I look forward to attending the next event. Konnect FEST

THOU SHALL LISTEN:
This is somewhat of a follow on from Thou shall not ignore... BUT.. the lesson I want you to understand is hyperfocused on the element of "Listening".
When participants are communicating with you, you must listen and listen with intent and knowledge. There must be mutual understanding that arises from these interactions to show you know what they truly WANT..
We cover this more in our Breaking Breaking Seminars™
If you are a provider and would like to learn more. Send me a message and i'll see if I can help.

DO NOT LIMIT!
A lot of the times, we can fall into the habit of reflecting our own limitations onto others. When it comes to the disability community, this can translate as what you "think" should be the standard or normal for others, but often times, placing these standards onto others can potentially limit them from experiences that would provide value to their lives.
So as a part of our creed, this value holds strong.
THOU SHALL NOT LIMIT OTHERS.
Food for thought.