Mplus Romania

On World Environment Day, we're proud to share some of our company's sustainability and environmental protection achievements in 2023. 🌍🌱

Over the past year, we have successfully reduced greenhouse gas emissions by utilizing renewable energy sources in Turkey and Croatia. We have invested in real estate to improve energy efficiency and gradually replaced part of our vehicle fleet with hybrid vehicles.

In line with our Environmental Policy, we have adopted a series of sub-policies and frameworks that define activities aimed at reducing greenhouse gas emissions, managing waste, and addressing other environmental issues.

These achievements represent only a part of our efforts to create a more sustainable future. Our commitment to environmental protection will remain a key component of our operations.

Feeling swamped by numerous CX tools? Just breathe easy! 🌬✨

✨ Get smart AI and automation updates without burdening your IT team or vendor.
🌬 Empower all staff across BUs.
🔄 Enable customers to solve problems instantly and happily.

Find a thin, cloud-based, drag-and-drop solution in AI Studio!

🌍 Did you know Mplus is present in all major markets? 🌐

👥 Supporting All Major Gobal languages
📢 Unsaturated Markets
🏢 Best Quality and Best Pricing

Fast. Efficient. Global. Discover why top enterprises trust us with their customer interactions!

Trebuie să fi auzit că asistența pentru clienți este un loc în care au loc schimbări, iar oportunitățile cresc. Alăturați-vă nouă și vedeți singur cât de repede vă puteți construi o carieră internațională cu noi.📞💼💫

Customer Support Job Advancement Teamwork

Imagine the possibilities:
✅ Deployed in less than 2 weeks!
✅ 24/7 customer support without the wait.
✅ Seamless integration with your existing systems.
✅ Continuous learning and improvement with every interaction.

🌟 Today, on International HR Day, we're shining the spotlight on the incredible HR teams of Mplus Group!

From building a healthy team environment to championing diversity and inclusion, our HR teams are 'behind the scenes' but always ensuring we constantly improve each employee's experience.

Let's take a moment to celebrate their dedication, resilience, and innovation. Thank you, HR professionals, for your unwavering commitment to making Mplus Group a great place to work!

Struggling with critical CX metrics? Explore 'Insights' by Mtech - the ultimate CX manager's tool! ☁🔗

'Insights' by Mtech,
🔊 LIVE performance metrics: Stay updated on your team's real-time performance
⏱ Uncover Opportunities: Identify untapped market segments or streamline internal processes
🎯 Instant Data Insights: Gain a competitive edge by swiftly understanding your data

Training & onboarding sessions have never been easier.... Say hello to Buzzeasy!

📈 Slash your agent training times with AI LIVE Coach Feature
⏳ Email or Text message Composition
🎯 Internal Helpdesk Smartbot.

Instant - 360 Agent Support - on 1 Platform that Predicts, Recommends, and Solutions what your customer wants in Real-Time.

Vă dorim momente prețioase, pline de bucurie și timp petrecut alături de cei dragi. Echipa Mplus vă urează un Paște fericit și binecuvântat!🐣🌷

Need AI features for your contact center without changing your tech stack?

Whatever integrations you need - done! ✅⚙

AI features to streamline agents' work! ✅✨

AI Agent Studio by Mplus - a modular solution that facilitates communication among your tech stack - no matter how complex!

De la industria auto la industria energetică! 🚗💼⚡

Indiferent de industrie, abordarea noastră este axată pe satisfacția utilizatorilor finali, garantând o comunicare și un serviciu impecabil.

Serviciile noastre de call center sprijină companiile din diverse domenii, inclusiv bancar, retail, telecomunicații și asigurări. În fiecare industrie, ne angajăm să oferim cel mai înalt standard de experiență pentru clienți.

Link: https://mplusgroup.eu/industries

🌟 Exciting News from Mplus! 🚀
Achieving 60% year-over-year growth organically with:
✨ Tailored Solutions
⚡ Speed & Flexibility
💼 Low FTE Commitments
🌍 Global Languages in Untapped Markets
Elevate your business with us! 💪✨


Link: https://lp.mplusgroup.eu/buzzeasy/contactcentersoftware

O sa fi in curand parte din echipa si te vei simti ca si cm ai fost parte din totdeauna🤗 Mult noroc! 🌈

🚀 Slash wait times by 40% with Buzzeasy's smart call routing and multichannel 📞! Our advanced AI analyzes caller data in real-time for instant decisions. Explore our out-of-the-box AI features now! 🌟

https://lp.mplusgroup.eu/buzzeasy/contactcentersoftware

🌐💰 Unbelievable cost savings in telecom! Our multi-lingual hubs and AI-infused CcaaS solution cut expenses by up to 25%. Skeptical? Our lean overhead sets us apart. Let's talk savings! 🚀

https://mplusgroup.eu/insights/strategies-for-telecom-contact-center

Dragii nostri aventurieri lingvistici, astazi va ducem intr-o calatorie prin lumea limbii germane, unde fiecare cuvant este o poveste si gramatica are propria sa magie! 🚀🚀🚀

Dragii nostri aventurieri lingvistici, astazi va ducem intr-o calatorie prin lumea limbii germane, unde fiecare cuvant este o poveste si gramatica are propria sa magie! 🎩📜

🚀 Deliver immediate ROI, slashing expenses by up to 30%! 💰

Slash agent training times, shorten calls, and boost customer satisfaction all at once.

Link: https://mplusgroup.eu/insights/strategies-for-telecom-contact-center

🚀 Big News! 🚀

Client's legacy contact center now on Buzzeasy platform! Migration in under 2 weeks ✔ Infused with AI for efficiency ✔ Less time waste, reduced costs. Elevate your contact center game now! 🌟

Link: https://mplusgroup.eu/industries/banking-and-financial-services

🚀

🌍♻ La multi ani de Ziua Mondiala a Reciclarii! Sa sarbatorim puterea reciclarii si rolul sau crucial in conservarea planetei noastre. Alaturati-va noua in sustinerea acestei initiative importante pe 18 martie!

Reciclarea nu este doar un concept; e un stil de viata. Prin sortarea si procesarea adecvata a deseurilor, reducem poluarea si conservam resursele naturale valoroase. 🌱 Împreuna, putem avea un impact semnificativ asupra mediului nostru si putem crea un viitor durabil pentru generatiile viitoare.

Sa ne amintim: Fiecare actiune conteaza! Fie ca este vorba despre reciclarea cartonului, hartiei, materialelor plastice, sticlei sau textilelor, orice efort contribuie la o lume mai curata si mai ecologica. 🌟

Alaturati-va noua in raspandirea constientizarii si luarea de masuri pentru a ne proteja planeta. Impreuna, putem face diferenaa! 💚

👠"Don't just sell products, sell experiences.
🛍 A leading Shoe Retailer witnessed a 30% FCR boost with Mplus.

Find out how! Click below."

https://mplusgroup.eu/industries/ecommerce-and-retail

La multi ani de Ziua Femeii! 🌹🌹🌹

# InternationalWomensDay
# WomensDay2024
# IWD2024

🌟 Elevate Customer Service with Buzzeasy! 🚀
✅ Smart Routing: Prioritize & route customers efficiently.
✅ Self Service: Built-in Chatbots & AI support 24/7.
✅ Inbound Excellence: Consistent service, faster response.
✅ Outbound Reach: Connect with customers seamlessly.

Experience streamlined interactions & boost ROI with Buzzeasy! 📈

Link: https://lp.mplusgroup.eu/buzzeasy/contactcentersoftware

🌐💡 Embrace the expertise of MTech, the home of our groundbreaking SaaS products, with a rich legacy of serving 19 global telcos over 18+ years, achieving an impressive 100% market retention.

Redefining SaaS for contact center excellence! https://mplusgroup.eu/services/technology 🚀

🔗 Struggling with contact center tech integration?

Mplus offers in-house tech expertise and cutting-edge SaaS solutions tailored for contact centers. Our 100% client retention speaks volumes, and we're the trusted white-label partner for major BPOs. Say goodbye to multiple tech partners.

Discover efficiency anew: https://mplusgroup.eu/ 🚀

🚀 MTech's Wallboard: Real-time insights, dynamic content, and mobile access.

Convey key metrics effortlessly, keep teams aligned, and empower decision-makers. Elevate your center's efficiency today! 📊💡

Link: https://lp.mplusgroup.eu/buzzeasy/contactcentersoftware

✨Uncover how AI Knowledge Bases empower agents, tailor responses, and extract market insights. Explore the revolution.

Link: [https://mplusgroup.eu/insights/ai-powered-knowledge-bases-for-contact-centers] 🌐🤖

🚀 Ready for an Adventure? Join Us as a Customer Advisor! 🚀

🌐 Location: Bucharest (Sema Parc) | 🕒 Mon-Fri: Flexible working hours

🌟 Requirements:
High school diploma or higher
Excellent Dutch (spoken & written) + advanced English
Strong computer literacy
Great communication & problem-solving skills

💼 Responsibilities:
Communicate with customers following defined rules
Inform and advise on service characteristics
Empower customers for self-handling cases
Monitor case status, uphold SLA standards
Provide feedback and reporting

🎁 Benefits:
Attractive salary + meal vouchers + health insurance + dental benefits
Work from Bucharest office
2 weeks paid training

🚀 No Experience Needed! Apply now and join the fun: https://mplusgroup.talentlyft.com/jobs/customer-advisor-dutch-language-DQV