Best Buy Health

The Care Solutions Team in Reno, NV set up a Cornucopia Station and invited team members to come stuff their stockings and spend time together. This is just one example of how our teams bring holiday fun into our Caring Centers.

Each year we celebrate for our Caring Center employees across the country - this year we got to celebrate back in-person! Our employee’s relived their favorite memories throughout the decades participating in games and contests to win prizes. From groovy fashion from the 60s to 2000s swag – our employees took the opportunity to show their spirit all week long.

At Best Buy Health we are re-establishing Customer Sensitivity training for all employees that work or support Best Buy Health in any capacity.

During this immersive experience, our employees embody Frank, a 72-year-old man whose wife Maggie recently passed away. Throughout this three-module experience, our employees began to recognize common causes of isolation, identify the consequences of isolation, and the importance of creating communities of supportive connections.

Traditionally, this training is provided in-person through a VR headset but we’ve adapted this training to be offered virtually through our partnership with Embodied Labs.

“I started my career at Best Buy Health in Software Quality Assurance with the goal of becoming a Software Engineer. I quickly learned that one of the best ways to learn to develop quality code is to brainstorm potential ways to break it. This forced me to think about how to ensure a quality experience is delivered to our customers when using our software. With this experience and the support of numerous managers and mentors along the way, I finally achieved my goal of becoming a Software Engineer II. My teams here provided great opportunities to learn and grow. I'm excited to continue working hard to help our customers stay connected, safe, and healthy.” – Travis

“I joined Best Buy Health in late 2020 as a Supervisor in Virtual Care. I had worked in other call centers, but Best Buy Health was something special from the start. I assumed that because I was joining during the pandemic, my access to the Wellness program would be limited, but that is not the case at Best Buy Health! The focus on wellness is undeniable. We have virtual yoga and fitness classes, financial wellbeing classes, and Speaker Series that focus on real and timely employee driven issues. In my short time here, leadership and peers have helped me feel welcomed and challenged me to always do great work. With this support, I was able to take on a new role as Manager in Active Aging, supporting our Lively Products and services. I look forward to continuing my career here!” – Shanna Tackett

“Best Buy Health is unlike any other company I have worked with. My favorite part of my job is being able to make meaningful connections with our active aging customers and their families. In my role I provide support, lead with patience, and help our customers keep their independence while learning technology. Best Buy Health not only provides exceptional support to their customers, but also takes care of their employees too with the wellness programs offered. I am proud of the meaningful work I do and always recommend Best Buy Health as one of the best companies to work for. I’m excited for the future and my career here.” – Kassandra Olalde

At Best Buy Health, we’ve got you covered. Employees and their dependents have access to culturally competent, high-quality healthcare providers who understand the unique needs of the LGBTQIA+ community. Employees can also connect and learn from community through our Employee Resource Groups. Click the link in our bio to find where you belong.

“In 2020, I set a fitness goal to boost my self-esteem, confidence, and health. My own motivation drove me, but the encouragement from the Path to Wellness program at Best Buy Health helped me stay accountable with my decisions. When the Path to Wellness program went virtual, I was able to take advantage of the amazing classes, with Functional Fitness, Mat Pilates, and Yoga I was able to progress my strength and endurance in each class, in addition to my normal routine. The flexibility to get into a class, walk group, and even attend a speaker series allowed me to achieve my goals mentally and physically. I am now an advocate and encourage others to strive for greatness.” – Nita

“Over the past nine years at Best Buy Health, I have grown from a temporary Customer Advisor to my current role as Facilities Manager for the Carlsbad Caring Center. It wasn’t always a clear path but I always had team members and leaders who mentored and guided me to take on new challenges. I am grateful to work for a company whose mission I believe in and who makes it possible for me to be a working mom, always there for my kids.” - Danielle

At Best Buy Health, we’ve got you covered. We offer choice and flexibility when it comes to your health care, including medical, dental, vision and supplemental benefits like accident and critical illness insurance. We also offer a virtual fitness membership, access to step activity and self-care platforms, and on-site gyms at many of our offices. Check out our open opportunities to find where you belong. https://jobs.bestbuy.com/bby?id=career_area&content=health&site=health&spa=1&s=req_id_num

At Best Buy Health, we’ve got you covered. Mental health is a priority, and we are committed to encouraging open and honest conversations, providing education, and offering access to resources. Our benefits include no-cost, confidential counseling and a self-care platform to help with emotional well-being, grief and loss, addiction, relationships, trauma, and more. Check out our open opportunities to find where you belong.

“When I was searching for the next step in my career, I wanted to work for an organization that prides itself on servant leadership. Once I understood the core values and the way leadership leads, I knew Best Buy Health is where I wanted to work. During the interview process, each person genuinely embodied the culture. At Best Buy Health, I am cared for and seen as a person. The culture really shines through and I’m grateful to be a part of Best Buy Health.” – Stanetta

“After law school, I worked at several law firms, focusing on commercial litigation, toxic tort law, labor and employment law and much more. I loved my work but wanted to feel more connected to the purpose and mission of a company. I learned about an opportunity to work at Best Buy Health through a friend. It felt like the luckiest opportunity of a lifetime to join a company where my work would make a difference in people's lives. I immediately connected to the purpose of Best Buy Health because my father is seventy years old and my siblings and I are his caregivers. Being able to work for a company that provides health and safety services to seniors, like my father, and caregivers like me, is so meaningful. I have been at Best Buy Health for two years and have had the opportunity to work with so many wonderful people on exciting projects that truly enhance and save lives. I’m thrilled to be at Best Buy Health.” – Josi

Best Buy Health updated their website address.

Tomorrow, November 5th from 1:00-2:00pm PDT, Best Buy Health’s Levi Turner will be hosting a seminar designed to teach seniors the basics of YouTube. This is a free webinar to connect with our active aging community. If you’re a caretaker, invite your loved ones and register here: https://greatcall.zoom.us/webinar/register/WN_OKtbKzcaR-ee8ZW7wVnpWw

Best Buy Health's Customer Care team brings our mission to life by enriching and saving lives through technology and meaningful connections. Check out this video to hear from our employees about what makes this job so special.

Join Best Buy Health Customer Care Customer Advisors share why they love working at Best Buy Health Caring Centers. We're hiring compassionate people dedicated to doing meaningful work. You ca...

Next week Best Buy Health's Levi Turner will be hosting a seminar designed to teach seniors the basics of YouTube. This is a free webinar to connect with our active aging community. If you’re a caretaker, invite your active aging loved ones. Join us 1:00-2:00pm PDT Friday, November 5th, 2021 and register here: https://greatcall.zoom.us/webinar/register/WN_OKtbKzcaR-ee8ZW7wVnpWw

“I started my career designing ads for products and e-commerce sites to sell products. I realized that if I could help make better products, they would sell themselves. So, I joined the Product and Engineering departments as a Product Designer. I was encouraged to get out of the office and meet with our Caring Center agents, who talk to our customers daily. I met with real customers at their homes or community centers and even hosted smartphone classes for our customers to see firsthand what challenges arose while using our products. After five years of designing products, I’ve now stepped into the role of a Product and Offer Manager for those same products I previously helped design. Now I help lead teams of designers, developers, and quality assurance engineers towards that same goal to create real solutions for real people. I have found my calling at Best Buy Health. It is to use technology and meaningful connections to create real solutions for real people.” – Todd

Best Buy and Best Buy Health are proud to work with Cyber-Seniors through Best Buy Teen Tech Centers, where we believe that with technology, training, and mentorship, anything is possible.

Cyber Seniors Best Buy and Best Buy Health are proud to work with Cyber-Seniors through Best Buy Teen Tech Centers, where we believe that with technology, training, and me...

“I feel like I was missing a piece of a puzzle and never knew what it was until I came to work here. Our purpose, to help enrich and save lives through technology and meaningful connections - is something really powerful. I feel part of something massive, filled with talented individuals all working toward that same goal, to keep people safe and connected. This deep-rooted job satisfaction is something I have never had, and I will never settle for less again.” - Brandon

Our teams are located across the country, some in our Caring Centers while others are at home. So we were thoughtful about how to approach this year’s Customer Service Appreciation Week. Throughout the week, we showed our genuine gratitude for our teams who bring our mission to life. Here are a few highlights from the celebrations and themed days.

Best Buy has signed an agreement to acquire Current Health, a leading care-at-home technology platform that brings together remote patient monitoring, telehealth, and patient engagement into a single solution for healthcare organizations. Current Health fits ideally into our purpose at Best Buy Health, and together we will make an impactful difference in health care.

Best Buy to acquire Current Health to help make home the center of health Current Health is a leading care-at-home technology platform that brings together remote patient monitoring, telehealth, and patient engagement into a single solution for healthcare organizations.

“I have been with Best Buy Health for nearly five years. It is one of the best opportunities I have had. Knowing that I come to work to improve the lives of active aging communities nationwide is so motivating to me. I never thought I would have the opportunity to really bring the business model to life in my day-to-day work. I have grown my career here and continue to develop new skills in my department. I tell everyone I encounter about our business and recommend it as, “the best workplace”, for anyone who believes in doing meaningful work!” – Dhali

Yesterday Congress issued a bipartisan, bicameral resolution recognizing Sept. 19-25, 2021, as , shining a national spotlight on the message: . See the American Telehealth Association’s press release for details: https://bit.ly/3kxV6L8

“Two years ago, I made a career move from being a Medical Assistant to becoming an Urgent Response Advisor at Best Buy Health. This was a natural move for me because I truly love being of service to others. My role at Best Buy Health helps me embody who I want to be and help others every day! My favorite part of my job is hearing the sincere gratitude from our customers. I love being able to be of service to our customers because not only do I help them, but I also learn from them too. Talking to our aging customers reminds me how important it is to take care of my health and my body. Our member’s stories and the wellness program at Best Buy Health gave me a nudge towards changing my habits towards a healthier lifestyle. You only have one body to take care of for your entire life, and as a mom, that is more important to me now than ever before.” – Allie Hamblin

“Two years ago, I made a career move from being a Medical Assistant to becoming an Urgent Response Advisor at Best Buy Health. This was a natural move for me because I truly love being of service to others. My role at Best Buy Health helps me embody who I want to be and help others every day! My favorite part of my job is hearing the sincere gratitude from our customers. I love being able to be of service to our customers because not only do I help them, but I also learn from them too. Talking to our aging customers reminds me how important it is to take care of my health and my body. Our member’s stories and the wellness program at Best Buy Health gave me a nudge towards changing my habits towards a healthier lifestyle. You only have one body to take care of for your entire life, and as a mom, that is more important to me now than ever before.” – Allie

Following the unprecedented use of telehealth in response to the COVID-19 pandemic, virtual care now represents 15-20% of care delivery. This Telehealth Awareness Week, individuals and organizations across the country are coming together to underscore the growing value and acceptance of . Learn more: https://bit.ly/3gbf7op

Our training team helps enrich the lives of new team members by building meaningful connections. Recently, a Customer Service class put their Trainer, Lazaro Cruz’s, picture on t-shirts to show their appreciation for his hard work and dedication. Our teams have fun while doing meaningful work every day. Visit the link in our bio to find where you belong.

Our training team helps enrich the lives of new team members by building meaningful connections. Recently, a Customer Service class put their Trainer, Lazaro Cruz’s, picture on t-shirts to show their appreciation for his hard work and dedication. Our teams have fun while doing meaningful work every day. Check out our open roles to find where you belong.

Best Buy Health is proud to support the inaugural Telehealth Awareness Week presented by the American Telemedicine Association. During the COVID-19 pandemic, telehealth played a critical role in providing safe, quality care to patients and families across the country. Telehealth Awareness Week, taking place September 19-25, 2021, will highlight the central role that telehealth now plays in the delivery of healthcare services and educate patient communities, consumers, policymakers and clinicians about the benefits of virtual care. To learn more about Telehealth Awareness Week, visit www.TelehealthAwareness.org

“In 2016 I started a new career as a Technical Support Agent for our Caring Centers. I had never worked in a call center, but I quickly developed a passion for our products and testing them. I followed my curiosity and applied to the Logistics Department. I had supportive leaders who encouraged me and recognized my potential. With this support, I saw firsthand that if I continued to learn, work hard, and build relationships, then my career could have unlimited potential here. Soon I was promoted to Logistics Operations Lead, a role that allowed me to mentor peers and continue growing my expertise. In 2019, I became the Logistics Operations Supervisor, a role that allowed me to grow as a leader and manage an entire team while collaborating with other departments on special projects. Recently, I was promoted to Supply Chain Operations Manager. Best Buy Health is the best company I have ever worked for and I believe in their mission and purpose.” - Ben

“Seven years ago, I interviewed for a role as an Urgent Response Agent. After my first day of training, I knew this company was unlike any other I had ever been a part of. I took my first emergency call on my first overnight shift and up until that moment, I didn’t fully realize how important our mission is and how our customers were depending on me for emergency assistance. Over the years, my responsibilities grew and I was given opportunities to mentor my peers as a team lead. I had conversations with leadership identifying my strengths and passions. I realized I loved training and mentoring my peers and applied for every training position that came up. After many interviews with constructive feedback, leadership support, advice, and encouragement – my perseverance paid off. I’m now a Training Delivery Specialist. At Best Buy Health I’ve been reminded daily that it’s about the experiences and connections you make on the journey, not the destination. I am extremely appreciative to do meaningful work here.” – Jason

For the past eight years, our teams have participated in the Walk to End Alzheimer’s, which supports research toward methods of prevention, treatment and, ultimately, a cure for Alzheimer’s. This year our teams will be walking virtually, using the option to Walk From Home and support this cause. As always, we’re committed to meaningful work and supporting meaningful causes.

“In 2013 when I started at Best Buy Health (formerly GreatCall), I spent five years as a Direct Sales Supervisor. I learned how to identify customer needs and motivate my team to encourage our customers to take the leap of faith and try their first smart phone or gain peace of mind from a new safety device. I learned that I love new challenges, leading teams, defining processes and helping our Caring Centers collaborate effectively between departments. With the support of honest leadership, between 2018 and 2021, I was able to expand my role nearly every year. I was able to take on new challenges, growing from a role as Manager of the Operations Control Center, to Senior Care Operations Manager, to my current role as Associate Director of Care Operations. I’m grateful for the internal growth opportunities at Best Buy Health. I couldn’t image working anywhere else.” - Kelly

A customer recently called Best Buy Health for help setting up features on her smart phone. After speaking with our Customer Service team, here’s what our customer shared; “I’m 92 years old and people have to be very patient with me. Your team was unbelievable. They knew the answers, were helpful, polite, kind, thoughtful, and patient. You could hear their smile across the wires.” Our teams are dedicated to enriching lives through technology and human connection.

“Before I found Best Buy Health, I was working for a technology company that didn’t value its workers or invest in their company culture. I applied to a role at Best Buy Health from a friend’s referral and knew immediately my experience at Best Buy Health would be so different. My recruiter listened to my goals, understood my drive, and actually recommended I interview for a role in Direct Sales – a department I didn’t originally apply for. I was promptly hired and it was such a good fit that within three months, I became a Direct Sales Team Lead. I loved the focus on developing people and appreciated the tools and training provided. I’m now a Direct Sales Supervisor and get to do meaningful work ensuring our customers have the best initial experience with our company, while also motivating my team to maximize their potential through the departments’ generous commission structure. Nothing is more rewarding than helping my team achieve things they did not think they could – that’s what the Sales team is all about.” – James P.S. We're hiring in sales! See openings at https://phe.tbe.taleo.net/phe02/ats/careers/v2/searchResults?org=GREATCALL&cws=39

“There are many reason why I joined Best Buy Health; lifesaving technology for our aging communities, our emphasis on caring interactions and meaningful connections, but for me, the biggest factor was our culture that embraces personal and professional growth. I love that I’m encouraged to have fun, learn, and connect with my coworkers each day. I was able to embrace my professional growth here, moving from a Customer Service Advisor, then shortly after to a Senior Customer Advisor, then Customer Service Supervisor, eventually Customer Service Manager and most recently, I accepted the role of Care Solutions Manager. In seven years, I have grown my career four times here at Best Buy Health! Thanks to my perseverance and amazing leadership team, I grew quickly and was trusted to take on more responsibility. It is safe to say that I am forever growing my expertise here. I could not ask for a better company to work for, especially one that proves again and again that they care about me as not just a worker, but as an individual.” – Maria

At Best Buy Health, we have always been committed to our employees’ personal and professional development. We’re taking that commitment a step further by introducing Meaningful Time in our Caring Centers. Meaningful Time is five paid hours per month encouraging our employees to join an Employee Resource Group (ERG), attend a Speaker Series, receive Wellness Coaching, or even take fitness classes. When you’re a part of Best Buy Health, you’ll have paid time dedicated to do what’s meaningful to you.

When our employees take their much-deserved family leave, we send them off in style. We know that meaningful work extends far beyond our office doors and we honor those milestones too. Here's a new member of the greater Best Buy Health team!

“I joined Best Buy Health six years ago and since my very first day, I knew working here would be so different from former employers. I started as a Customer Advisor at the Carlsbad Caring Center. I had never worked in a call center previously, so I felt a lot of uncertainty, but soon realized this was a great career choice. I had thoughtful mentors, role models, and leaders who were committed to my success. Years later with the continued help and guidance of such great leadership, I became a Senior Customer Advisor, which prepared me for my current role as a Care Supervisor at the San Antonio Caring Center. Best Buy Health is a place where we not only build meaningful connections with our customers, but we also build meaningful connections with our teams. I feel so fortunate to be here.“ – Chris