Strategy Implementation Institute

Set your business on the path of digital excellence with the #1 Amazon bestseller - World's Best Bank: A Strategic Guide to Digital Transformation.

This book unveils the secrets behind DBS Bank's transformation, voted one of the top 10 digital transformations of the last decade by Harvard.

Discover hard-won insights and best practices that can guide your own organization's transformation.

What does it take to succeed in ?

Last month the Strategy Implementation Institute hosted the Great Implementation Conference, and the two co-founders, Antonio Nieto-Rodriguez and myself, presented the latest best practices and trends in the field of strategy implementation.

https://bit.ly/46C3VK7

Let me know which best practice is your favorite.

Strategy Implementation Roadmap Best Practices The Strategy Implementation Institute's purpose is to develop implementation professionals.Implementing strategy is a rare and highly appreciated skillset th...

What is your digital maturity level?

Do you know that 7 out of 10 people are at the lowest level of digital maturity?

To discover what it takes to move forward on a digitally driven journey, check out my contribution to the Digital Transformation Playbook published by Project Management Institute, Brightline Initiative and Thinkers50 Speakers Direct Limited.

Why are some companies great at implementation and most are not?

Today is the day we discover the answer at the Great Implementation virtual Conference starting at 1:30 PM central European time.

Hear from companies and esteemed presenters and pick up hands-on tools and tips.

You can still register at: bit.ly/3Ob9wAi. Tickets are US$135 or alternatively, become a member of the Institute today for only $90 and have complimentary access to the conference.

Having a great strategy is useless without a great implementation. This is because customers notice your implementation, not your strategy.

Discover how the leading companies of the world successfully implement their strategy and also discover the world's best implementation company and individual.

Join us in two days at the Great Implementation virtual Conference.

What do the one in three organizations who are successful in strategy implementation do differently and what makes a great implementation leader?

Only six days to go to sign up for the Great Implementation virtual Conference

Non-members https://bit.ly/3Ob9wAi

Members http://bit.ly/sii-conference-register

How do you change the world by becoming a thought leader?

In our virtual conference on the 23rd and 24th May the founders of Thinkers50 will be sharing their thoughts and experience from working with the leading thought leaders of the world.

Join us by becoming a member of the Strategy Implementation Institute and receiving complimentary access to the conference, or sign up for the conference at https://bit.ly/3ptTbwc

Video from co-founders: https://bit.ly/3BdlKQV

Employees have not only the ability but are also responsible for upgrading themselves to be relevant in the digital world.

With everything from to podcasts to to LinkedIn courses, people can now take control of their own learning.

One of the key questions is where to start.

Our Digital Maturity Index assesses your knowledge and ability within 6 minutes. You immediately receive your results and a report recommending how you can improve your digital readiness.

With thousands of people already participating, it is rapidly becoming a benchmark to track digital maturity.

Test yourself today.

How does an organization transform in an age of discontinuity?

It would be my pleasure to share how traditional organizations transform to being with DBS Bank as a use case based on my book .

The Global Peter Drucker Forum has established itself as one of the most prestigious annual conferences, and I look forward to both attending and presenting.

How do organizations successfully transform from traditional to digital?

This is the keynote I will be sharing at the X-Celerate international conference in Kuala Lumpur on May 16th.

Key messages will include:

- The top three reasons digital transformation fails 67% of the time
- It's not about having a digital strategy but a strategy in a digital world
- Almost all organizations struggle more with organizational transformation than the adoption of new technology.

Implementation has never been more important as the strategic landscape rapidly shifts under leaders’ feet and they are crafting strategies more frequently than ever before.

The Strategy Implementation Institute offers a unique online course and certification to become a Strategy Implementation Professional (SIP). https://bit.ly/3lf0dgm

• You can sign up for the online course and automatically become a member of the Institute. This entitles you to complimentary access to our international virtual conference on the 23rd and 24th May, worth US$135

• You study seven modules with four stages, making up 28 different sections, which take approximately one hour each to complete and are broken into bite-size learning combining videos, presentations, and articles.

• You learn a framework for implementing strategy - the Strategy Implementation Roadmap
Sign up in May to take advantage of the discount and start the course anytime you are ready in 2023.

To find out more visit our website or download our brochure.

https://bit.ly/3LXuReQ

Pricing - Strategy Implementation Institute Institute Membership, Course & Certification Pricing

How do you become an amazing speaker?

I am delighted to be speaking again at this years APSC 2023 convention - 12/13th May in Singapore.

Asia Professional Speakers Society was started to develop speakers in Singapore and around the region. As one of the founding members it will be my pleasure to share practical, easy to adopt, speaking tips that can grow your platform, business and bank account.

Purchase your ticket today - https://bit.ly/41P4Y6x

Is your company building ecosystems?

By 2030, PWC anticipate the US$3 trillion automotive industry could become part of a US$6.5 trillion mobility ecosystem.

US healthcare industry could see a US$1 trillion revenue shift in the next five years as it transitions to a more ecosystem-driven structure.

For companies able to evolve or create business models that enable scaling revenues in ecosystems, tremendous value is up for grabs.

Tapping ecosystems to power performance Top companies are 1.6 times more likely than other companies to leverage ecosystems to gain competitive benefits. Explore how ecosystems can fuel success.

Are you attending the virtual Great Implementation Conference on 23-34 May?

The early bird is valid until 9th May at 99 U.S. dollars

https://bit.ly/41QDA7D

OR

Become a member for US$90 and receive complimentary entry to the conference...

https://bit.ly/3H78Szs

See you there

https://bit.ly/3H2BFEX

15 companies to work for in Singapore, according to LinkedIn — most are new on the list.

Congratulations DBS Bank for yet even more recognition for the

1. DBS Bank

Jumping 4 places to the top spot this year is DBS Bank.

2. Standard Chartered Bank

3. Mastercard

For more visit - https://cnb.cx/40quLQK

How has your organization leveraged digital to reinvent you're industry?

DBS Bank has been awarded the world's best bank five years in a row. Along the journey they have had numerous world’s first in its industry that include:

- First bank in the world to hold all three of the prestigious best bank in the world titles at the same time from Euromoney, The Banker and Global Finance.
- Launched the world’s largest open banking API platform in 2017
- Became the first bank to identify how to capture the value of digitalization on the scorecard
- First online treasury and cash management simulation platform
- First digital bank award winner – Euromoney 2016
- First QR Ang Bao

Find out how DBS successfully not only transformed the bank but it's industry in my number one best-selling book World’s Best Bank - A Strategic Guide to Digital Transformation.

DBS Bank did not only digitally transform the bank but they revolutionized their industry and became the global standard among banks.

It is not a banking story but a transformation from traditional to digitally (T2D) driven story.

Listen to the number one best-selling book World’s Best Bank - A Strategic Guide to Digital Transformation.

The better the data the better the decisions.

This is the new mantra that should be part of every organization's DNA.

In DBS bank examining data lead models helps prevent issues from occurring and keeps customers engaged profitably so the bank can deepen its relationship with them.

Data instrumentation is set up in an operations control center to monitor customer journeys in real time. The center’s system gathers behavioral and device performance data to anticipate and solve potential issues by assisting the customer through SMS, email, or chatbots. The data-led models have also enabled the bank to create hyper-personalized solutions based on customers’ needs. They do this by contextually introducing products and solutions relevant to customers at the right time.

Every organization has data, and the data from the DBS data instrumentation has become a key tool to nudge customer behavior.

Discover more on page 123 of World’s Best Bank - A Strategic Guide to Digital Transformation.

Why is agile rapidly being adopted globally?

One of the reasons is that it allows organizations to work and respond faster to customers whether B2B or B2C.

DBS was not only an early adopter of agile in its digital transformation, which started in 2014, but it also recognized that agile was a culture transformation methodology for the whole organization not only an alternative to the waterfall approach within IT.

Discover how DBS rolled out agile across the business on page 115 of World’s Best Bank - A Strategic Guide to Digital Transformation.

DBS’s move from product to platform came with these three challenges:

1. Acquiring customers through partners.
2. Gathering non-traditional data from partners to make credit decisions.
3. Enhancing product offerings through partners.

To guide the development of ecosystems with partners and understand the new approach, DBS adopted a three-stage framework called POC:

P means Participate with other platforms where DBS comes through as a participant on an external
party’s platform or ecosystem.
O means Orchestrate where the bank is the platform and brings on board partners and multiple
players.
C means Create in a complete white space. This is where no real player is out there; instead, the
bank initiates the platform.

Discover more in World’s Best Bank - A Strategic Guide to Digital Transformation page 110

What is customer science?

DBS bank has now been awarded world best bank five years in a row (which is also an excellent name for a book!)

DBS had been focusing on the interaction between system performance and customer journey behavior. Simultaneously, it had been examining customer journeys to see where bankers could predict behavior. Bringing these two ideas together became known as Customer Science.

To make joyful experiences, the bank uses Customer Science to create instruments and methods of observation that help it track customer journeys. Specifically, it combines customer behavior data with systems data to build real-time analytical models.

Discover more about this on page 22 of my book World’s Best Bank - A Strategic Guide to Digital Transformation.

Where are you on your digital readiness?

April is digital readiness month, and we are focusing on closing the gap between acquiring digital knowledge and putting it into practice.

Thank you to Duke CE for publishing our latest article, “Knowing But Not Doing” -

Knowing but not doing Individuals have the knowledge but not the skills to participate in digital transformation. Closing this gap is critical.

What is the relationship between culture and strategy implementation?

I was privileged to be given two years of exclusive access to the C-Suite at DBS bank to write World’s Best Bank - A Strategic Guide to Digital Transformation. The book tells the story of how DBS became the world’s best bank, five years in a row, by leveraging digitalization.

In one of my questions to Piyush, CEO, I asked, “What was the hardest change?” His answer… culture.

The answer to the opening question is that your culture drives the way you implement your strategy.

Find out how DBS changed not only the culture but the whole bank to be digitally driven in the number one best-selling book World’s Best Bank - A Strategic Guide to Digital Transformation.

Your IT department should be creating revenue growth…

In a relatively very short time, IT has gone from keeping the lights on and providing your e-mail to being an equal business partner who creates revenue for the business, for example, through ecosystem partnerships and developing open APIs.

In DBS Su Shan, Head of International Banking shares,

“We executed on key ecosystem partnerships, embedding sustainability and supply chain financing solutions into our clients’ ecosystems. As a result, our Open Account Trade revenues rose to new highs, growing 15%.”

Su Shan also states, “If we do our job well as a digital Bank of Singapore then we should become the disappearing Bank of Singapore, where we disappear into our customer’s ecosystems and platforms.”

But be aware more ecosystem partnerships fail than succeed as companies end up competing rather than collaborating and refuse to share data.

Discover how DBS successfully built its ecosystem platform through three stages in World’s Best Bank - A Strategic Guide to Digital Transformation which tells the story of how DBS became the world’s best bank by leveraging ecosystems and digitalization.

Too often, leaders are rewarded for success but not penalized for failure when implementing strategy.

When a new strategy fails, ironically, it is normally the strategy that gets the blame and not the implementation. The new strategy is often quickly swept away, and the new one is introduced with no consequences for the failure.

This has to change.

A leader’s pay and performance need to be linked to the success of the implementation.

What is the Great Implementation?

Join us virtually for our biannual conference on 23rd and 24 May 2023.

Paul Leinwand (PwC) is presenting on the leader's role in strategy implementation.

Leeran Gold (Google) is presenting on workplace challenges.

Stuart and Des (Thinkers50) are presenting on becoming an industry thought leader.

+ more to be announced

Mark your calendar. Our members receive an automatic invitation Registration for non members opens soon.

Do your employees know the right actions to take to implement your strategy?

Only 5% of employees know their own organization's strategy, and of that 5%, only one in eight, know the right actions to take.

A town hall meeting and the creation of a WhatsApp group are not enough to articulate the right actions that employees need to take across the whole organization to implement the strategy.

As a rule of thumb, leaders need to commit about the same time as they did crafting the strategy to articulating what it means to each of the businesses and the employees.

If this sounds excessive, then remember that 95% of employees cannot even articulate their own organization’s strategy.

Why does digital transformation fail more often than it succeeds?

A key reason is that individuals have the knowledge but not the skills. Organizations need to focus on transferring knowledge into action to close the digital knowing-doing gap.

Discover the three stages of individual digital readiness, how to measure it, and also what it takes to close the digital knowing-doing gap in my latest article written with professor Michael Netzley for Duke’s Dialogue magazine -

Knowing but not doing - Dialogue Review Individuals have the knowledge but ... Read more

The greatest strategy in the world is useless if it's not implemented successfully.

For the first time ever in our 20 years of our research, leaders are performing poorer at strategy implementation.

This is mainly due to the fact that digital transformation is harder than previous implementations and has driven the failure rate from 48% back up to 67%.

With customers noticing your implementation and not your strategy, it has never been more important for leaders to ensure they have the missing skills and capabilities to implement the strategy.

They are the missing skills because leaders have been taught how to plan but not how to implement.