Food and Beverage Trainer

“Your most unhappy customers are your greatest source of learning.” - Bill Gates

Visit https://www.foodandbeveragetrainer.com/ for complaint handling and service recovery trainings.

Teach your staff how to turn around a guest complaint by using the LEARN approach.

L- Listen
E- Emphasize
A- Apologize
R- Recognize
N- Notify the Managers

We should see a compliant as a constructive criticism and not as a negative to help us serve our customers better.

To download your SOP for handling guest complaints visit
https://www.foodandbeveragetrainer.com/sop/

The same owners as the well-known go to places for great service, food and drinks - NOA and Guerrilla Cairns which are both located in Edge Hill and Mama Coco on Mulgrave Road have opened another great venue in Stratford Palooka. We just ordered drinks but they nailed the service. We will be back.

Thank you Billie McDonnell, Davey O'Rourke and Sam Byrd, for opening another great venue with great service here in Cairns.

Check out our experience and recommendation here...
http://www.foodandbeveragetrainer.com/new-restaurant-in-stratford-palooka/

New restaurant in Stratford "Palooka" - Food and Beverage Trainer Last week I stumbled upon the new restaurant in Stratford "Palooka". We were welcomed with warm friendly staff who gave exceptional service.

Taking Food Orders 🍽

This SOP has good tips on how to take a food order including:
🤔Who do you serve first? The ladies or the host?
🤔How to tell which meals are for the ladies?
🤔Should you serve from clockwise or anti-clockwise?
🤔How to separate each course?

To download this SOP and other SOP's visit
https://www.foodandbeveragetrainer.com/sop/

That's not my job!!!

A guest or a customer is visiting your establishment for an experience. It is your job to ensure that they receive the service one should expect when parting their hard earned money for either a holiday, special meal, celebratory drinks. What ever the occasion is they are there to enjoy and experience your establishment.

There is nothing worse than hearing a staff member tell a customer that "It's not my job". Although it may not be ones job but it's their job to find someone that can solve the guests query or request.

A customer may ask the bar tender to take their food order. Instead of saying that's not my job the bar tender can say "I will find a waiter to come and take your order".

No matter what the request is, let the customer know that you will find someone that can assist them.

What is the most popular cocktail in the world?

Click through to reveal the answer and the recipe to this famous cocktail.



Source:
https://www.thespiritsbusiness.com/2021/05/new-data-reveals-worlds-most-popular-cocktail/

https://niococktails.co.uk/blogs/news/the-worlds-most-popular-classic-cocktails-guide #:~:text=1.,Triple%20Sec%20and%20lime%20juice.

There are times that we have unhappy guests and we need to turn the service around. 👌🤬😆
This may include giving complimentary food or drinks.

Just because they are complimentary doesn't mean we don't account for these as they still need to be accounted for. How? Complete a complimentary form and provide to the relevant department to be costed in the appropriate account.

Download your free form here.... https://www.foodandbeveragetrainer.com/food-and-beverage-forms/

👌

What are your pet peeves when you are dining out?

Check out these most common guest complaints...

For training and SOP's on how to handle and provide visit www.foodandbeveragetrainer.com

Here are just 5 waiter pet peeves. It was definitely hard to just choose 5 as there are plenty more.

Let us know what else gets under your skin...😠

Comment below ✍️

Chef Pet Peeves👨‍🍳

I thought since it's Valentines Day that there may be a few Pet Peeves that are hot topic. ❤🤬

Let me know what else should be on this list??

There is nothing worst than a hungry guest waiting for their food that has been delayed.

Share this SOP with your staff on how to handle food delays.

To download this 2 page SOP go to https://www.foodandbeveragetrainer.com/sop/

We should never say no to our valued guest as a first response.

Here is a 5 minute training to add to your service briefings.
Ask your team to give examples on phrases they can use instead of saying "No".

Your restaurant briefing is more than a meeting. It should be conducted before a service. It can make your team happier, more confident and your restaurant run smoother.

Your briefing at your restaurant should include:
✅ Number of bookings
✅ Assignment of tasks, sections
✅ VIP/Special Guests
✅ Group bookings
✅ Special dietary needs
✅ Food & Drink Specials
✅ Non available items
✅ Praise and constructive feedback
✅ Short Training (Service etiquette/beverage/food knowledge)

Briefings should be consistent and no longer than 12-15 minutes. Team briefings will motivate your team, set them and your business up for success in the shift ahead.

Download your free template here https://www.foodandbeveragetrainer.com/food-and-beverage-forms/

When the service delivered is not to the standard expected, the service recovery action is to be immediate in order to regain the customer satisfaction.

Here is a free SOP to assist in training your team on how to perform service recovery.

Quench your thirst with 37 free Classic Cocktail Recipes. 🍹🍸

Check out this cheat sheet which is all in alphabetical order so that they are easy to find. 🧐

To get all 37 of them, Go to the Free Training Page @ www.foodandbeveragetrainer.com

Just to name a few...

Training and communication is the key for providing your guest with quality service.

Check out this 5 minute training "Lead the Way" that you can train your staff at your next briefing.

5 star service means delivering quality service. 💫

There is nothing worst than hearing the words "I don't know". 🤔🤨

Check out the 20 restaurant phrases your staff should avoid and what they should say instead.

To download a copy visit the page on Food and Beverage Trainer👇
https://www.foodandbeveragetrainer.com/free-trainings/

Wine Basics training to add to your training collection. 🍷

Teach your team the 5 main wine styles, the 5 main wine characteristics and the classic food and wine pairing 🍛🍷

To learn a little more visit ➡http://www.foodandbeveragetrainer.com/wine-basics/

Have you had to deal with an intoxicated guest?

It's not pleasant but if you or you need to train your staff here is a free sop.

https://www.foodandbeveragetrainer.com/sop/

Hospitality trainings.

Download your free training here ➡️ https://www.foodandbeveragetrainer.com/hygiene-and-grooming/

Save time with ready made hospitality trainings.

www.foodandbeveragetrainer.com

Save time with these ready made SOP's. Just download and edit

Go to ➡ https://www.foodandbeveragetrainer.com/sop/