Food and Beverage Trainer

Food and Beverage Trainer

Food and beverage trainings for Restaurant, Bar and Kitchen Staff. The materials are easy to understand, train and teach to ensure 5 Star Service.

The Food and Beverage Trainer website provides powerpoint training's, materials & documents to assist companies, managers and colleges with pre-openings & on the job training and classroom trainings.

Photos from Mark Fletcher Solid Plaster & Texture Coatings PTY LTD's post 09/10/2023
24/12/2022

Food and Beverage Trainer wishes you a very Merry Christmas and a even better 2023 πŸŽ„πŸŽ…πŸŽ†

24/10/2022

β€œYour most unhappy customers are your greatest source of learning.” - Bill Gates

Visit https://www.foodandbeveragetrainer.com/ for complaint handling and service recovery trainings.

11/10/2022

Teach your staff how to turn around a guest complaint by using the LEARN approach.

L- Listen
E- Emphasize
A- Apologize
R- Recognize
N- Notify the Managers

We should see a compliant as a constructive criticism and not as a negative to help us serve our customers better.

To download your SOP for handling guest complaints visit
https://www.foodandbeveragetrainer.com/sop/

New restaurant in Stratford "Palooka" - Food and Beverage Trainer 24/09/2022

The same owners as the well-known go to places for great service, food and drinks - NOA and Guerrilla Cairns which are both located in Edge Hill and Mama Coco on Mulgrave Road have opened another great venue in Stratford Palooka. We just ordered drinks but they nailed the service. We will be back.

Thank you Billie McDonnell, Davey O'Rourke and Sam Byrd, for opening another great venue with great service here in Cairns.

Check out our experience and recommendation here...
http://www.foodandbeveragetrainer.com/new-restaurant-in-stratford-palooka/

New restaurant in Stratford "Palooka" - Food and Beverage Trainer Last week I stumbled upon the new restaurant in Stratford "Palooka". We were welcomed with warm friendly staff who gave exceptional service.

Photos from Food and Beverage Trainer's post 12/09/2022

Taking Food Orders 🍽

This SOP has good tips on how to take a food order including:
πŸ€”Who do you serve first? The ladies or the host?
πŸ€”How to tell which meals are for the ladies?
πŸ€”Should you serve from clockwise or anti-clockwise?
πŸ€”How to separate each course?

To download this SOP and other SOP's visit
https://www.foodandbeveragetrainer.com/sop/

10/07/2022

That's not my job!!!

A guest or a customer is visiting your establishment for an experience. It is your job to ensure that they receive the service one should expect when parting their hard earned money for either a holiday, special meal, celebratory drinks. What ever the occasion is they are there to enjoy and experience your establishment.

There is nothing worse than hearing a staff member tell a customer that "It's not my job". Although it may not be ones job but it's their job to find someone that can solve the guests query or request.

A customer may ask the bar tender to take their food order. Instead of saying that's not my job the bar tender can say "I will find a waiter to come and take your order".

No matter what the request is, let the customer know that you will find someone that can assist them.

Photos from Food and Beverage Trainer's post 02/07/2022

What is the most popular cocktail in the world?

Click through to reveal the answer and the recipe to this famous cocktail.



Source:
https://www.thespiritsbusiness.com/2021/05/new-data-reveals-worlds-most-popular-cocktail/

https://niococktails.co.uk/blogs/news/the-worlds-most-popular-classic-cocktails-guide #:~:text=1.,Triple%20Sec%20and%20lime%20juice.

Photos from Food and Beverage Trainer's post 14/05/2022

There are times that we have unhappy guests and we need to turn the service around. πŸ‘ŒπŸ€¬πŸ˜†
This may include giving complimentary food or drinks.

Just because they are complimentary doesn't mean we don't account for these as they still need to be accounted for. How? Complete a complimentary form and provide to the relevant department to be costed in the appropriate account.

Download your free form here.... https://www.foodandbeveragetrainer.com/food-and-beverage-forms/

πŸ‘Œ

Photos from Food and Beverage Trainer's post 27/03/2022

What are your pet peeves when you are dining out?

Check out these most common guest complaints...

For training and SOP's on how to handle and provide visit www.foodandbeveragetrainer.com

Photos from Food and Beverage Trainer's post 26/02/2022

Here are just 5 waiter pet peeves. It was definitely hard to just choose 5 as there are plenty more.

Let us know what else gets under your skin...😠

Comment below ✍️

Photos from Food and Beverage Trainer's post 14/02/2022

Chef Pet PeevesπŸ‘¨β€πŸ³

I thought since it's Valentines Day that there may be a few Pet Peeves that are hot topic. ❀🀬

Let me know what else should be on this list??

Photos from Food and Beverage Trainer's post 12/02/2022

There is nothing worst than a hungry guest waiting for their food that has been delayed.

Share this SOP with your staff on how to handle food delays.

To download this 2 page SOP go to https://www.foodandbeveragetrainer.com/sop/

Photos from Food and Beverage Trainer's post 10/02/2022

We should never say no to our valued guest as a first response.

Here is a 5 minute training to add to your service briefings.
Ask your team to give examples on phrases they can use instead of saying "No".

Photos from Food and Beverage Trainer's post 06/02/2022

Your restaurant briefing is more than a meeting. It should be conducted before a service. It can make your team happier, more confident and your restaurant run smoother.

Your briefing at your restaurant should include:
βœ… Number of bookings
βœ… Assignment of tasks, sections
βœ… VIP/Special Guests
βœ… Group bookings
βœ… Special dietary needs
βœ… Food & Drink Specials
βœ… Non available items
βœ… Praise and constructive feedback
βœ… Short Training (Service etiquette/beverage/food knowledge)

Briefings should be consistent and no longer than 12-15 minutes. Team briefings will motivate your team, set them and your business up for success in the shift ahead.

Download your free template here https://www.foodandbeveragetrainer.com/food-and-beverage-forms/

Photos from Food and Beverage Trainer's post 29/01/2022

When the service delivered is not to the standard expected, the service recovery action is to be immediate in order to regain the customer satisfaction.

Here is a free SOP to assist in training your team on how to perform service recovery.

Photos from Food and Beverage Trainer's post 29/01/2022

Quench your thirst with 37 free Classic Cocktail Recipes. 🍹🍸

Check out this cheat sheet which is all in alphabetical order so that they are easy to find. 🧐

To get all 37 of them, Go to the Free Training Page @ www.foodandbeveragetrainer.com

Just to name a few...

Photos from Food and Beverage Trainer's post 25/01/2022

Training and communication is the key for providing your guest with quality service.

Check out this 5 minute training "Lead the Way" that you can train your staff at your next briefing.

Photos from Food and Beverage Trainer's post 20/01/2022

5 star service means delivering quality service. πŸ’«

There is nothing worst than hearing the words "I don't know". πŸ€”πŸ€¨

Check out the 20 restaurant phrases your staff should avoid and what they should say instead.

To download a copy visit the page on Food and Beverage TrainerπŸ‘‡
https://www.foodandbeveragetrainer.com/free-trainings/

18/01/2022

According to legend, where in the world did people begin to consume coffee? β˜•οΈ

1. πŸ‡°πŸ‡ͺ Kenya
2. πŸ‡¨πŸ‡΄ Colombia
3. πŸ‡ͺπŸ‡Ή Ethiopia

Photos from Food and Beverage Trainer's post 12/01/2022

Wine Basics training to add to your training collection. 🍷

Teach your team the 5 main wine styles, the 5 main wine characteristics and the classic food and wine pairing πŸ›πŸ·

To learn a little more visit ➑http://www.foodandbeveragetrainer.com/wine-basics/

29/12/2021

Save time with these ready made hospitality training packages.
β°πŸ‘©β€πŸ«

Deliver quality service to your valued guests with over 20 ready made training's.

Download your training packages here ➑️ https://www.foodandbeveragetrainer.com/training-packages/

04/12/2021

Have you had to deal with an intoxicated guest?

It's not pleasant but if you or you need to train your staff here is a free sop.

https://www.foodandbeveragetrainer.com/sop/

13/11/2021

Hospitality trainings.

Download your free training here ➑️ https://www.foodandbeveragetrainer.com/hygiene-and-grooming/

06/11/2021

Save time with ready made hospitality trainings.

www.foodandbeveragetrainer.com

05/11/2021

Free trainings unlocked when you subscribe to foodandbeveragetrainer.com

Trainings include:

01/10/2021

Happy International Coffee Day from Food and Beverage Trainer @ Hospitality Trainings.

03/09/2021

Save time with these ready made SOP's. Just download and edit

Go to ➑ https://www.foodandbeveragetrainer.com/sop/

Videos (show all)

Food and Beverage Trainer wishes you a very Merry Christmas and a even better 2023 πŸŽ„πŸŽ…πŸŽ†
According to legend, where in the world did people begin to consume coffee? β˜•οΈ1. πŸ‡°πŸ‡ͺ Kenya2. πŸ‡¨πŸ‡΄ Colombia3. πŸ‡ͺπŸ‡Ή Ethiopia #t...
Save time with these ready made hospitality training packages. β°πŸ‘©β€πŸ«Deliver quality service to your valued guests with ov...
Free trainings unlocked when you subscribe to foodandbeveragetrainer.com Trainings include:#SOP#servicetraining #hoteltr...
International Coffee Day