ROAMD

Words convey ideas. What ideas do our healthcare words convey?

Let’s put these four common medical terms on the stand and examine what they say about us.

https://www.roamd.com/why-medical-terminology-is-important/

The people we’re serving in healthcare are patients, not consumers. The term consumer degrades the perception of the healthcare experience. And consumers differ radically from patients.

https://www.roamd.com/why-medical-terminology-is-important/

Words matter, especially in medicine. Our latest post explores the impact of language on medical perception and suggests four “medical” terms that need to be replaced with more fitting terms.

4 Words We Should Abolish From Our Healthcare Lexicon The language used in healthcare shapes medical perception. Here's our take on four "medical" terms that should be replaced with more fitting alternatives.

Many new medical screening and assessment tools fall broadly into one of four categories — blood, breath, urine, and wearables. Learn about innovations in each category here:

https://www.roamd.com/screening-and-assessment-tools/

For concierge doctors, it’s incredibly useful to have a robust menu of testing options to pull from as each situation warrants.

https://www.roamd.com/screening-and-assessment-tools/

Technology is ever advancing, and with it come innovations in medical screening and assessment tools. Hear about some of the latest tools here:

New Screening and Assessment Tools We’re Excited About Technology is ever advancing, and with it come innovations in medical screening and assessment tools. Hear about some of the latest tools here.

Telehealth had its heyday in 2020 and beyond, but is it still a worthwhile tool today? Let’s unpack the upsides and downsides of telehealth, and when it’s most effective.

https://www.roamd.com/should-telehealth-be-a-selling-point/

This is what it is all about! We love to see our members continue to help each other become the best there is!

The office experience is part of the value you provide to your members. They’re seen, heard, and cared for not just by their physician, but by the entire team.

https://www.roamd.com/should-telehealth-be-a-selling-point/

Most medical practices — whether conventional or membership-based — still offer telehealth to patients as a valuable feature. Should they? Learn more:

Should Telehealth Still Be a Selling Point for Your Practice? Telehealth surged in popularity during the pandemic, but is it still a relevant offering for membership-based practices today? Explore the considerations here.

Where exactly can you look for promising front office staff? Your imagination is the limit, but we’ve found certain industries to be fruitful areas for exploration:

https://www.roamd.com/where-to-find-best-front-office-staff/

Your front office staff is the “face” of your practice to anyone who walks in. To a large degree, their people skills, or lack thereof, determine your office’s atmosphere.

https://www.roamd.com/where-to-find-best-front-office-staff/

Getting the right people into your practice’s front-facing roles makes a big difference in the patient experience. But how do you find them? And what qualities should you look for? We have a few ideas:

Where to Find the Best Front Office Staff for Your Practice The skills that make great front office staff differ from those that make great doctors or nurses. We discuss what to look for and where you can find them.

Create a top-tier patient experience your practice needs with these seven simple steps!

https://www.roamd.com/patient-experience-training/

Patient experience isn’t just a buzzword — it’s something you can cultivate in your practice through training and guidance.

https://www.roamd.com/patient-experience-training/

Make sure your medical staff has what they need to provide a better experience. Start by following these seven steps.

7 Simple Steps to Train Your Staff on Patient Experience How can you use patient experience training to help your medical staff deliver top-tier service? Here are seven simple steps to take today!

Give your members a world-class experience from their very first appointment with these seven ways to create an unforgettable experience.

https://www.roamd.com/how-to-delight-members-appointment-day/

Not only does empathy provide an enhanced patient experience, it also leads to increased job satisfaction for staff.

https://www.roamd.com/how-to-delight-members-appointment-day/

Create more WOW moments with these seven simple practices for surprising and delighting your members.

How to Surprise and Delight Your Members on the Day of an Appointment In this post, we outline seven key practices your team can implement now to surprise and delight your members on the day of their appointment.

Communication is key for providing excellent service and care! These 7 steps help create an efficient and smooth visit for patients.

https://www.roamd.com/world-class-patient-experience/

Creating an atmosphere of understanding in your office will help build relationships with your patients based on trust and respect, and provide them with a world-class experience.

https://www.roamd.com/world-class-patient-experience/

Being a successful physician is not just about treating patients. Here are 7 pre-appointment tasks that will ensure you’re able to provide your patients with a world-class experience.

7 Pre-Appointment Actions to Support a Phenomenal Patient Experience In order to provide your patients with a world-class experience, it's important to take these seven preparatory steps before they arrive.

Need to level up your patient experience game? A dedicated patient experience manager could be just what you need. Let’s explore the pros & cons.

https://www.roamd.com/designated-patient-experience-manager/

When you invest in a patient experience manager, you’re investing in your business’ success.

https://www.roamd.com/designated-patient-experience-manager/

When it comes to providing excellent patient experience, should you have someone dedicated solely to that task? Here we explore the pros and cons of having a designated patient experience manager.

Do You Need a Designated Patient Experience Manager? Unsure if you need a designated patient experience manager? Here we explore the advantages and disadvantages of having one to help make your decision.

Providing a great patient experience starts with embracing two important things: responsibility and ownership.

https://www.roamd.com/perfect-patience-experience/

Every patient is different, so every experience should be, as well.

https://www.roamd.com/perfect-patience-experience/

Concierge medicine is designed in favor of true patient care. The focus is on the patient experience, not just on providing excellent medical care. Read more here:

What Is the “Perfect” Patient Experience? What does the perfect patient experience look like? Learn about the key components that set membership-based medicine apart from traditional care.

There’s no prerequisite for joining our network: Just a passion for providing quality care and pushing healthcare forward.

https://www.roamd.com/the-roamd-origin-story/