Advantage Communications
Advantage is a leader in customer experience services, catering to global businesses across a variety of industries.
Our team operates collaboratively to find intelligent solutions that drive business cost down, and improve customer experience. We are dedicated to ensuring that your business needs are satisfied in the most efficient and cost-effective way. We’re here to look after your customers at one of the most critical moments they will have with your brand – when they need help.
29/08/2023
Exploring the Powerful Intersection of Large Language Models and CX - Explore the powerful intersection of Large Language Models and CX and discover how Advantage Communications can help you enhance customer interactions.
Exploring the Powerful Intersection of Large Language Models and CX Explore the powerful intersection of Large Language Models and CX and discover how Advantage Communications can help you enhance customer interactions.
31/03/2023
The Future of Customer Experience: 6 Trends to Watch Out For With ACI - Learn about the latest trends in customer experience and how Advantage Communications can help businesses stay ahead of the curve. ▶️
https://hubs.ly/Q01JRyyH0
30/03/2023
Are you considering outsourcing your customer service program to a contact center vendor? Creating a comprehensive RFP is critical to finding the right partner that fulfills your company's specific customer service requirements. Check out our latest blog post to learn how The Contact Center RFP Tool Kit can help you streamline the process and find the perfect partner.
https://hubs.la/Q01JJ_YM0
29/03/2023
Optimizing your contact center can help you reduce wait times, improve agent performance, and provide a superior customer experience. Check out our latest blog to learn about key insights and tips for contact center optimization from Advantage Communications.
https://hubs.la/Q01JyJDy0
24/03/2023
Find out how Advantage Communications used its world-class AI-powered speech analytics technology, and live call guidance software for agents, to dramatically improve customer service in this online case study. 👉 https://hubs.la/Q01GBqqL0
22/03/2023
Are You Looking to Build a ? Here's a Tool Kit that includes...
✔️RFP template to speed up your contact center RFP process
✔️The Definitive Guide to Your Call Center eBook
✔️Guide to creating the ultimate RFP
Download👉 https://hubs.la/Q01GBthb0
20/03/2023
By leveraging a contact center solution, companies can provide customers with a seamless experience, reduce costs, and improve their customer service success. Learn more in the ACI Blog ✔️
https://hubs.la/Q01GBrTr0
17/03/2023
Maximizing Contact Center Performance: 5 Signs You Need a New Provider - Struggling with lackluster contact center performance? If you're experiencing long wait times, untrained agents, outdated technology, limited reporting, or high costs, then it's probably time to reevaluate your current contact center provider.
In this article, we'll explore the five signs that suggest it's time to switch to a provider that can help you maximize contact center performance.
https://hubs.la/Q01GB79F0
15/03/2023
Customer service automation is resolving customer queries with minimal to no human involvement, and real time analytics is helping. Here's what you need to know 👍 https://hubs.la/Q01GB84H0
13/03/2023
Customer Service Software: The Importance of a World-Class Tech Stack - Providing exceptional customer service is not just about hiring the best employees or offering the best products. To truly excel, businesses need a world-class tech stack that supports their customer service efforts. Find out more ▶️
https://hubs.la/Q01GBmG_0
10/03/2023
Find out how Advantage Communications used its world-class AI-powered speech analytics technology, and live call guidance software for agents, to dramatically improve customer service results for a national distributor of home devices and appliances. Read the CASE STUDY online here 👉 https://hubs.la/Q01D-ndY0
08/03/2023
How to Work With Your Call Center Agents for Optimal Performance - It’s essential to work closely with your call center agents to ensure they are doing the best job they can to help your customers and represent your brand.
Here are four ways you can optimize the performance of your agents. ▶️
https://hubs.la/Q01D-l8f0
06/03/2023
What is Contact Center AI? - Contact center AI is a type of software that enables customer service reps to automate tasks. Here’s how it can benefit your customer service program. 👉
https://hubs.la/Q01D-zdj0
02/03/2023
Maximizing Contact Center Performance: 5 Signs You Need a New Provider - Struggling with lackluster contact center performance? If you're experiencing long wait times, untrained agents, outdated technology, limited reporting, or high costs, then it's probably time to reevaluate your current contact center provider.
In this article, we'll explore the five signs that suggest it's time to switch to a provider that can help you maximize contact center performance.
https://hubs.ly/Q01D-qTV0
01/03/2023
Customers today are willing to pay up to a 16 % price premium for a great customer experience. And 32 % of customers are willing to walk away from a brand they love because of just one bad experience. Learn more 👉https://hubs.la/Q01DHQNt0
28/02/2023
From checking out new products on a website, to making purchases through social media messaging, or contacting support on a mobile device, consumer buying behavior has gone totally digital. We provide our clients' customers with the self-service experience they expect, combined with professional live agent support when needed.
Learn more 👉
https://hubs.la/Q01DHPDj0
24/02/2023
The Future of Customer Service: A Look at Technology - The advent of artificial intelligence, chatbots, cloud computing, and other cutting-edge technologies are changing the way that businesses interact with their customers, and it’s having a big impact on the way that customer service is delivered.
Here are some of the ways that technology is changing customer service ▶️
https://hubs.la/Q01CG0RX0
22/02/2023
Find out how Advantage Communications used its world-class AI-powered speech analytics technology, and live call guidance software for agents, to dramatically improve customer service results for a national distributor of home devices and appliances. Read the CASE STUDY online here 👉 https://hubs.la/Q01CG1bZ0
20/02/2023
Subscription retailers are generating more than $2.6 billion in sales. Give your subscription-based company the edge in an increasingly competitive and lucrative market. In this free guide you'll learn about...
1 - Acquiring new customers
2 - Scaling up for cyclical demand
3 - Upgrading customers for additional revenue
Download a copy today! ▶️ https://hubs.la/Q01CG5Vv0
17/02/2023
Innovative customer service programs designed for the travel sector. No matter where your customers are - on chat, asynchronous messaging, social, email, voice, SMS or self-service, be there to answer their questions and resolve their issues in a timely and cost-effective manner. Find out more ▶️ https://hubs.la/Q01CG0-40
16/02/2023
Next-Generation Customer Service Strategies for Retail and eCommerce - The customer experience is now the leading differentiation between brands. Are you ready?
From social messaging to intelligent voice automation and contact center AI, Advantage Communications provides the latest digital solutions combined with experienced call center agents to keep your customers coming back for years to come.
▶️ https://hubs.ly/Q01CF_FP0
13/02/2023
Call Center, BPO & Contact Center - An Overview with Definitions - In this blog, we will provide you with an overview of these three key terms, highlighting their roles in customer service and business operations. ▶️
https://hubs.la/Q01C96FT0
10/02/2023
Outsourced Contact Center Vs On-Premise Solutions: Pros ✔️ and Cons ❌ - In this article, we’ll take a closer look at the benefits and disadvantages of both outsourced contact centers and on-premise solutions to help you make the best decision for your business’ unique requirements. ▶️
https://hubs.la/Q01BYm_q0
08/02/2023
How Real Time Analytics Improves Customer Service Automation - Customer service automation is resolving customer queries with minimal to no human involvement, and real time analytics is helping. Here's what you need to know 👍 https://hubs.la/Q01z-B9m0
06/02/2023
The Future of Customer Service: A Look at Technology - The advent of artificial intelligence, chatbots, cloud computing, and other cutting-edge technologies are changing the way that businesses interact with their customers, and it’s having a big impact on the way that customer service is delivered.
Here are some of the ways that technology is changing customer service ▶️
https://hubs.la/Q01Bllwr0
03/02/2023
2023 is expected to bring a lot of exciting advances in contact center automation. As contact center artificial intelligence (AI) and its accompanying technology machine learning (ML) become more powerful, contact centers will be able to use them to automate more of their processes.
Here are five trends you should look out for in 2023 ▶️
https://hubs.la/Q01z-xhz0
02/02/2023
How to Work With Your Call Center Agents for Optimal Performance - It’s essential to work closely with your call center agents to ensure they are doing the best job they can to help your customers and represent your brand.
Here are four ways you can optimize the performance of your agents. ▶️
https://hubs.la/Q01B247G0
31/01/2023
12 Customer Service Challenges and How to Address Them - Customer service is an integral part of any business. We look at some of the top customer service challenges and how you can solve them in this new ACI Blog article 👉
https://hubs.la/Q01zNg3H0
27/01/2023
By leveraging a contact center solution, companies can provide customers with a seamless experience, reduce costs, and improve their customer service success. Here are some top ways in which an enterprise contact center solution can help your business. ✔️
https://hubs.la/Q01yZtPB0
25/01/2023
The Top Challenges in Creating an Excellent Customer Experience - Implementing a successful customer experience strategy is difficult. Here are the top challenges many organizations face and how to overcome them. ▶️
https://hubs.la/Q01y-41T0