The Service Industries Journal

I would like to draw your attention to the recently published papers in the Service Industries Journal (Impact Factor 9.4, Current Citescore 16.3). Please note that these papers as free/open access until the end of January, 2024.

Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, ..(2023) Systematic literature review and future research directions for service robots in hospitality and tourism industries.

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2243592



Stanislav Ivanov (2023) The dark side of artificial intelligence in higher education

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2258799?src=

Bin Li, Yanhong Chen, Luning Liu & Bowen Zheng (2023) Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2217756



Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. Chew & Xin Ding (2023) Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence,

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2226596



Dogan Gursoy, Lu Lu, Robin Nunkoo & Demi Deng (2023) Metaverse in services marketing: an overview and future research directions

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2252750



Tadhg Blommerde (2023) Service innovation capability: a systematic literature review and research agenda

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2249830

I would like to draw your attention to the recently published papers in the Service Industries Journal (Impact Factor 9.4, Current Citescore 16.3). Please note that these papers as free/open access until the end of January, 2024.

Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, ..(2023) Systematic literature review and future research directions for service robots in hospitality and tourism industries.

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2243592



Stanislav Ivanov (2023) The dark side of artificial intelligence in higher education

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2258799?src=

Bin Li, Yanhong Chen, Luning Liu & Bowen Zheng (2023) Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2217756



Jochen Wirtz, Johannes Hofmeister, Patricia Y. P. Chew & Xin Ding (2023) Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence,

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2226596



Dogan Gursoy, Lu Lu, Robin Nunkoo & Demi Deng (2023) Metaverse in services marketing: an overview and future research directions

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2252750



Tadhg Blommerde (2023) Service innovation capability: a systematic literature review and research agenda

https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2249830

Service innovation capability: a systematic literature review and research agenda Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention ...

The Service Industries Journal has improved its cite score significantly. The 2022 Citescore has increased from 10.8 in 2021 to 16.4.

This positions the journal as follows in the Scopus index categories:

5 / 281 Management of Technology and Innovation

12 / 473 Strategy and Management

Comparatively, the journal’s position in 2021, was:

17 / 271 Management of Technology and Innovation

29 / 456 Strategy and Management

The Service Industries is a Q1 Journal

According to the new Scimago Journal Ranking, the Service Industries Journal is ranked as (three years in row):
Q1 in Management of Technology and Innovation
Q1 in Strategy and Management

Please browse through the recent publications and be part of a 'transformative vision' by publishing, reviewing papers and attending the 'research capacity development workshops' organized by the Service Industries Journal internationally.

https://www.tandfonline.com/toc/fsij20/43/7-8

We would like to thank the editorial team, authors, reviewers and the readers who believed in the 'transformative vision' and contributed to the success of the Journal.

The Service Industries Journal Volume 43, Issue 7-8 of The Service Industries Journal

We would like to draw your attention to a recently published paper (by Makarand Mody) on Hospitality as the bridge: advancing transformative service research towards human flourishing. The study offers a novel conceptual framework – Hospitality-Oriented Systems of Transformation In Services (HOSTIS) – that uses hospitality as the starting point and the bridge between the two paradigms of TSR and human flourishing. The article concludes with opportunities for future research that addresses the key conceptual and empirical considerations of the framework. The HOSTIS framework recognizes the potential of service organizations to contribute to a flourishing society.

Hospitality as the bridge: advancing transformative service research towards human flourishing As an increasingly important paradigm in the services domain, transformative service research (TSR) emphasizes the need for improving the well-being of entities inside and outside the service organ...

The promise of the metaverse is slowly becoming a reality as it starts to emerge in various industries, with the potential to provide better industrial services and a more sustainable society. However, as with any new technology, there are several challenges that need to be addressed to make the most of its potential.

To shed light on this topic, a new study published in The Service Industries Journal presents a systematic literature review of research on the implementation of the metaverse in different service industries. The study reveals that metaverse adoption in industries is still in its early stages, with most research adopted in education and health industries.

The findings also highlight the unequal geographical distribution of research on metaverse in industries, calling for more international collaboration to facilitate metaverse adoption worldwide. Additionally, the study reveals several concerns that researchers and practitioners should keep in mind while implementing metaverse in industries.

This study is an important step towards understanding the challenges and opportunities of implementing the metaverse in industries. We must continue to work towards addressing these challenges and creating a sustainable future with the help of this promising technology.



Read the full paper: https://www.tandfonline.com/doi/full/10.1080/02642069.2023.2178644

The Service Industries Journal CiteScoreTracker 2022, December has been announced as 15.4. We have different indicators of success though!

We will continue to use the SIJ platform and infrastructures to help with the research capacity development (training PhD students and early career researchers) in different parts of the world (including in developing countries researchers having equal access to knowledge generation and skill development). We will continue to adopt a 'process driven approach to the production of good quality research' rather than 'solely focussing on the outputs'.

It has always been our ambition to make the SIJ more international in terms of its scope and more 'inter-multi disciplinary' in terms of the nature of the studies published. I am very pleased to share with you that the SIJ's work is now being read/shared/cited by different disciplines.

The Service Industries Journal:

Cutting Edge Doctoral Research Stream


Stream editor: Professor Babak Taheri

Email: [email protected]

The cutting-edge doctoral research stream serves as a knowledge exchange platform for doctoral students and those who have recently been awarded their doctorate

(within two years of completion), providing them with the opportunity to publish articles drawing on their doctoral research.



Papers must report on research that meets quality standards such as originality, innovation and rigor in methodological approach and can take one of two forms:

conceptual or methodological.



Conceptual papers are more than just papers without data. They will focus on a particular new idea or topic within the services industries. Consequently, rather than

simply providing a review of existing literature they should offer a clearly argued and justified integrative framework proposing, for example, a new or novel relationship.



It is this aspect of the new or novel that is the key distinguishing feature of a conceptual paper (Gilson and Goldberg, 2015). Authors should therefore be explicit

regarding how their conceptual paper adds value to the existing literature and how it provides new insights that broaden the reader’s thinking regarding a particular issue

or problem. They should also demonstrate how these insights result in clear directions for future research. For further explanation of what is expected for a

conceptual paper see:



o Gilson, L.L. and Goldberg, C.B. (2015) ‘Editors’ Comment: So What is a Conceptual

Paper?’, Group and Organization Management, Vol. 40, No. 2, pp. 127-30.

o Weng Marc Lim, Satish Kumar & Faizan Ali (2022) Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’, The Service Industries Journal, 42:7-8, 481-513



Methodological papers are concerned with the understanding of current and new methods and should offer a new contribution with regard to their use in service

industries’ research. They should demonstrate an application of a research strategy, data collection technique (s) and/or approach to the investigation of a service industries related topic. Papers should be grounded clearly within the research methodology literature and provide a sufficiently detailed exposition to enable the reader to be able to understand and assess utility without recourse to other sources.

For example:

o Gannon, M. J., Taheri, B., & Azer, J. (2022). Contemporary Research Paradigms and Philosophies. In Contemporary Research Methods in Hospitality and Tourism. Emerald Publishing Limited.

o Kromidha, E., Gannon, M., & Taheri, B. (2021). A profile-based approach to understanding social exchange: authentic tour-guiding in the sharing economy. Journal of Travel Research, 00472875211062616.

o Mehmetoglu, M. and Altinay, L. (2006) 'Examination of grounded theory analysis

with an application to hospitality research', International Journal of Hospitality

Management, Vol. 25, No. 1, pp. 12-33.

o Okumus, F., Altinay, L. and Roper, A. (2007) 'Gaining access for research. Reflections

from experience', Annals of Tourism Research, Vol. 34, No. 1, pp. 7-26.

o Saunders, M. N. K. (2012). ‘Web Versus Mail: The Influence of Survey Distribution

Mode on Employees' Response’, Field Methods, Vol. 24 No. 1, pp. 56-73.

o Saunders, M. N. K. and Townsend, K. (2016). ‘Reporting and Justifying the Number of

Interview Participants in Organization and Workplace Research’, British Journal of

Management, Vol. 27, No. 4, pp. 836-852.

o Taheri, B., Pourfakhimi, S., Prayag, G., Gannon, M.J. and Finsterwalder, J. (2021), "Towards co-created food well-being: culinary consumption, braggart word-of-mouth and the role of participative co-design, service provider support and C2C interactions", European Journal of Marketing, Vol. 55 No. 9, pp. 2464-2490.



Papers (methodological or conceptual) can be single or co-authored papers (provided that doctoral student is the lead/first author). They should be no more

than 5,000 words including references, follow the guidelines for preparing and submitting a manuscript the Service Industries Journal, including being submitted

using ScholarOne, Manuscripts. When submitting your paper please include in your

covering letter:

· The stage the first author has reached in their doctoral studies;

· Whether a conceptual or methodological paper is being submitted;

· Why the paper should be considered for publication “Cutting Edge Research”.



According to the Scopus CiteScore Tracker 2022, the CiteScore is now 13.9. The 2021 Impact Factor of the Service Industries Journal is 9.405 and it is ranked as Q1 Journal.

Read more about the journal: https://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=fsij20



Best,

Prof. Babak Taheri

Nottingham Business School, UK

The Service Industries Journal aims and scope The mission of The Service Industries Journal is to improve our knowledge of the services sector, service firms and the effective management of these firms. Est

Exciting news for the Service Industries Journal!

The Scimago Journal Rank (SJR) 2021 scores are out and the Service Industries Journal is now ranked as SJR = 1.8 for 2021, up from SJR=1.17 in 2020 and once again is rated Q1 in Management of Technology and Innovation and Strategy and Management. We’re very proud of the impact that service researchers publishing in our journal is achieving within management science.

What is the Scimago Journal Rank (SJR)?

Scimago Journal Rank (SJR) is a measure of the prestige of scholarly journals. SJR scores are computed using network analysis of citations received by journals. The methodology accounts for the number of citations as well as the source of citations, with citations from high prestige journals being worth more than those from journals with lower prestige. The prestige value depends on the field, quality and reputation of the source journals citing the article published.

Prof Levent Altinay, Editor-in-Chief of the journal commented on this achievement:

The Service Industries Journal is going from strength to strength; more international in terms of its global reach; more diverse in terms of the scope of the studies published; more interdisciplinary and multidisciplinary in nature; more creative and innovative in terms of content and more impactful and meaningful for the service research community. We would therefore invite you to co-create this community of knowledge exchange and scholarship with us through paper submissions, reviewing papers, editing special editions on innovative topics, meeting with us at various conferences and other platforms, exchanging ideas and giving feedback. We look forward to welcoming you to The Service Industries Journal research community!