Octopus Energy customer service

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Recently, we got this email from a friend of one of our customers. They were so touched by how our specialist looked after her, they wrote to us 💜 We just found out we won Best Customer Service for Vulnerable Customers, Best Customer Centric Culture and Customers at the Heart of Everything at the UK Customer Experience Awards. Recognition for the work our team does – especially directly from our customers – means the world.

There's so much we can do to support customers struggling: giving away electric blankets to elderly and vulnerable customers in the colder months to offering 100,000 customers in need standing charge holidays, to loaning thermal cameras to help customers in leaky homes detect heat loss.

But what's most fundamental is our people. Our energy specialists are the beating heart of Octopus Energy. They work tirelessly to meet each and every customer where they are, offering them help to fit their unique circumstances – and just being a friendly, reassuring voice in hard times.

This is just one example of how something as simple as calling your energy provider can make a difference. Of course, we don't always get it perfect, but the same caring team will be here to make it right if something does go wrong.

Read more in the link in our bio.

So many awesome Octopus customers, a whopping 400,000 of you, joined the Saving Session on 23rd Jan and collectively saved enough energy to turn off the entire city of Bristol for a whole hour - the most impactful dip since Domino’s garlic & herb 👀

It's great to see more major energy suppliers joining now – the more the merrier – so that we can finally end our reliance on dirty fossil fuels and move towards a better future, where customers truly benefit from using the greenest energy. Just imagine the impact if everyone in the UK got involved 🤯

are just the beginning. Alex Schoch, Octopus’s Head of Global Flexibility, and Devrim Celal, the CEO of KrakenFlex discuss the huge implications of saving sessions on a future flexible energy system here 👉
https://open.spotify.com/episode/5MKx2sSIp8DGo2BZK4QhAf

🏆 Here are the winners of our Saving Sessions pub quiz Spot Prizes!

Thank you to everyone who took part in our pub quiz last Thursday evening. We were blown away by your creativity and enthusiasm, it made it extra tricky to choose our Winners cause you were all so fab! 🤩 But here they are…

📝 Creative team name (£150 Virgin Experience voucher): from Twitter
🐙 Octopus Related Joke (Pair of Arsenal Tickets): Jfb Jon from FB
🎨 Make shift Octopus (£150 Virgin Experience voucher): from Insta
💕 3 Pink things (Pair of Arsenal Tickets): from Twitter
Bonus Q - 🧔 Keanu Reeves: Phillip Parr from YT

All the winners have now been contacted via social media or email. Keep an eye out to see if you're one of the lucky winners! 🎉

Cuteness overload from furry customers Snow, Bill, Stanley & Kalli 😍 🐶 Our Puptopus chew toys are back in stock on Monday... but you can pre-order yours now: https://octo.ps/Puptopus-merch

Tag us in a snap of your 4-legged friend playing with their new 8-legged chew toy 🐙

All proceeds go directly to our £30m Octo Assist fund to help our vulnerable customers and these toys are made of 100% recycled materials ♻️ If merch isn't your thing, you can get a bunch of other perks through Octoplus, or even just swap your Octopoints for energy credit.

We opened our Shoptopus by popular demand from our customers. But our focus is on keeping bills lower, always. We're the only large supplier that's always kept prices below the price cap, and we've spent over £150m sheltering customers from high prices over the last few years. If you are struggling and you need our help, you can find it at https://octopus.energy/blog/bill-support/

🎉That’s a wrap on our 🐙 Pub Quiz!

Thanks to everyone who joined in the fun yesterday evening and put their knowledge to the test! Here are the answers in case you missed the marking 📝 And for the bonus question... Keanu Reeves 🏆

Let us know how you got on in the comments & you can submit your answers through the link in our bio 🔗

We’ll announce the spot prize winners later today and the prize draw winners on email and social media next week. 🏆

Yesterday, we unveiled the Cosy 6: our custom-built, high-temperature heat pump. British designed, British manufactured, and optimised for British homes.

The Cosy Octopus system combines cutting-edge smart heat controls, an app, a bespoke tariff & cosy pods in each room will make sure your house temp stays just right in every room, all year round. Available from December.

But heat pumps are too expensive? When using the Boiler Upgrade scheme:
🟢 It’s going to be totally FREE for some homes: smaller places that have an up-to-date hot water tank and heating system
🟢 Where a bit of work is needed, Cosy Octopus starts at £3,000

The Cosy 6 showcased is a 6kW heat pump. We’ll be launching bigger, more powerful models in the next 6 months.

Want to know more? Watch exclusive, sneak peeks from the here: https://octo.ps/sneak-peak-energy-tech-summit

We don’t want to let any green energy go to waste. Enter Power-ups 👇⚡

Starting in specific parts of South East & East England, we're giving homes and businesses free electricity to Power up when there's spare ☀️ 🌬️ in the local wires.

Find out more and sign up here: https://octopus.energy/power-ups

To be eligible to get Power-ups you need...
🏡 To live in the right area in England, operated by UK Power Networks (more info on the link above)
🧠 A working smart meter
🐙 To be with Octopus

We're emailing all eligible Octopus customers today 💌

Power-ups are only for specific UK Power Network areas because they're designed to use up power in places where there's regularly 'spare' renewable generation.

We'd LOVE to work with more operators to expand it. Want Power-ups in your area? Tell us 👉 https://octopus.typeform.com/to/H0eIyYds

🚨SURPRISE SESSION IN 20 MINS: 5PM-6PM TODAY ⚡️

📲 Opt in:
https://octopus.energy/dashboard/new/accounts/saving-sessions/opt-in-only

🤑 Earn 🐙1800 (worth £2.25!) per kWh saved vs normal
+ 🐙200 BONUS just for opting in

Spread the word: with such short notice, we don't have time to email/app notify this time 🚀