Clean N' Done

Other cleaning services surface clean unless otherwise instructed. Not with us. We'll go deep unless you tell us otherwise. "Clean" means "Clean" to us so we clean light and/or deep, based on your space and needs. Our staff are taught that if they "touch it, clean it: top sides and bottom then put it back." If it needs to be hand scrubbed or you need us to get to corners, we'll go for it. Our Cleaners will advise you about your space, speak up when they meet a challenge and finish early if they can!

WITH OTHER SERVICES, EXPECT TO PAY EXTRA FOR:

"Deep Cleaning" (whatever that means)

Move In/Out Cleaning Fees

Customized Cleaning Fees

Cancellation Fees

Rescheduling Fees

When clients run a little Late Fees

Fees in general

yadda, yadda...

We prorate and refund early finishes over the 2 hour minimum and we'll credit if under 2 hours. You can usually add extra time on the fly. With us the trick is scheduling enough time to get to all your needs. It's simple. If you're not sure, email us on [email protected] or send a text! We can help access your needs and budget

If you need to cancel a confirmed appointment within 2 hours of service start, we'll retain $30 for each staff member scheduled which will stay in your account as a credit the next time you call us.

We require prepayment at least 2 hours before service start or dispatch may be delayed. If your service is confirmed and you have not prepaid, staff may not travel to you by your scheduled start and service may need to be rescheduled. If your service is scheduled before 10am, on a holiday, your payment may be required up to 24 hours before your service. All Professional Organization services require prepayment 24 hours before service start.

Gratuity is not included nor required although it is highly encouraged. As a guideline, $20 is an excellent tip but Cleaners won’t frown at $5 or $10. Jobs over 3 hours and requests from clients who are known to offer a gratuity typically confirm very quickly. Pro-Organization staff won't frown at $20 or more.

All of our staff enjoy 100% flexibility with their schedules, even our Administrative staff. That's why sometimes you'll find you can engage with Customer Service via email and text well after hours. All of our Administrative team work remotely and make their own schedules. Our Cleaning and Organizing staff also choose when and where to work. We personally who we're sending into your home and can match you with staff based on your needs and their specific talents.

Although our primary qualification is previous House Cleaning or Organizing experience, from time to time we train hard-working individuals that show a natural ability and good work ethic. We believe in helping people in need so we post our Job Listings with many community outreach & religious organizations and have relationships with other community organizations that reach Applicants who need help and have proven an excellent work ethic. We also offer college Internship credit for office positions.

Many house cleaning services hire in droves and don't reference or background check. We believe negligent hiring pratices create a burdon, not only on Customers but also on our Customer Service team. Although finding hard-working, reliable staff is a continual challenge in this industry, we're gradually accumulating a very solid crew of amazing Cleaners and Organizers by carefully selecting who we hire.

ALL STAFF MUST PASS A CRIMINAL BACKGROUND CHECK BEFORE PERFORMING ANY SERVICE.