Callvu
CallVU’s Digital Customer Engagement Platform automates business processes and maximizes digital assets to enhance customer experiences.
WHO WE ARE
CallVU addresses the business need of diverting calling customers to digital self-service while optimizing the efficiency of calls that are put through to a live agent. Our Digital Engagement Platform reduces the call volume placed on contact centers, ensures higher usage of digital assets and facilitates better customer experiences.
CallVU’s advanced suite of Digital Engagement Platforms comprises Visual-IVR, Conversational-IVR, Agent-Caller Collaboration, Service BOT, and Digital Forms. Each one blends rich digital and interactive media with web, voice and social channels.
Founded in 2012, CallVU has supported leading global organizations in the financial, insurance and telecom sectors to maximize the value of their digital assets while improving operational efficiency. CallVU has operations in the United-States, the UK and Israel. The company was selected as “Cool Vendor in CRM and Customer Support, 2016” by Gartner and was named one of the “20 Most Promising Digital Experience Solution Providers in 2017” by CIO Magazine.