Cubby Paperless

One of the most relevant yet often overlooked roadblocks to paperless billing is the chore of logging into multiple billing portals

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Paperless Strategies for Communication Service Companies
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Cubby Paperless offers consumers another way to review documents and pay bills safely, removing much of the typical hassle that drives people to use payment apps in the first place.

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Password rules differ from site to site as they enforce protocols for minimum and maximum password length, which special characters to accept, restrictions on repeating characters, and more.

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With a rolling 12 months of document history, someone doing their taxes in February will find their statement for January of the previous year is already gone.

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Paper proponents cite several reasons for not converting to paperless document delivery.

Read "Top 3 Justifications for Paper Bill Delivery"
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Cubby paperless stores and organizes all your documents in one place.

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Think of consolidating bills as a supplement, not as a substitute to the biller-direct portal.

Read "We Have a Bill Portal - Why Do We Need Document Consolidation?"
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With Cubby Paperless, you can still set up automatic payments with individual billers who support this function.

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Customers can view all their documents from a single, secure Cubby website.

Read "Who Are the Paperless Holdouts?"
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Some consumers suppose that going paperless means they will lose control over their personal information.

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Cubby's survey showed 91% of customers would switch more of their paper bills to paperless if their bills were on Cubby. A cooperative arrangement makes it easy for more customers to switch.

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Consumers can view and pay e-bills anytime, anywhere. How to convince more of them to go paperless?

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We know how to develop an organized system for storing important papers and finding them later. Do the same for your digital files.

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With a utility consortium, customers can view all their bills from all their providers with a single login. Read more 👉 https://lttr.ai/AWB6C

Very few paperless customers want to go through all the work to access, download, and store their documents. The paperless solution could be improved.

Read "Why I Prefer Getting Bills and Statements on Paper"
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One reason for late bill payments is the difficulty of the payment process. Trouble accessing the bill payment site or lost passwords can delay payments.

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Deletion of biller-hosted online documents can lead to financial confusion, missed opportunities, or legal consequences.

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To improve the overall customer experience, companies should prioritize personalized electronic billing systems, not just the digitization of the billing process.

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Environmental stewardship and concern about our hectic lives is commendable, but is that what going paperless is all about?

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"When customers feel understood and catered to, they are more likely to engage".

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Bank-offered bill pay is not a document delivery solution.

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Over the years, companies have used several strategies to persuade customers to switch from paper to electronic communication. Here are some new ideas.

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Cubby functions like a free online filing cabinet that holds statements and bills from many service providers in one central location.

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Statements received in the mail serve as physical reminders to make payments.

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Cubby's innovative solution goes beyond mere payment processing—offering a holistic approach to document management and bill organization.

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59% of consumers gave up on accessing an online service and 43% abandoned a purchase when asked for a password in the past month.

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Companies can offer an option to simplify consumer bill management and convince more customers to abandon paper communications.

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I have come across cases where downloading a PDF file is a multi-click, cumbersome process.

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Cubby's unique approach to bill presentment avoids the logistical pitfalls that plagued many of the apps that have disappeared.

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