95% Ninety Five Percent

How productive are your Millennials and Gen Zs?

A recent research conducted by the London School of Economics found that more than a third of Gen Z employees reported low productivity, while 30% of millennials described themselves as unproductive. The reason - a lack of support from their bosses.

Check out the article below to learn how you can build win-win working relationships with your team or join us at our upcoming 1-day workshop next week. We'll be sharing practical tips on how you can create an environment where your teams are able to be their most productive selves.

Download the brochure in the comments below and sign up today!

Why Leaders Today Need to Foster a Blameless Culture to Boost Workplace Productivity — And How | Entrepreneur Younger generations thrive in a blameless culture, and the better they feel about their value, the more companies will gain.

Salam Aidilfitri to all our Muslim friends and community!
Maaf Zahir & Batin.
Semoga Hari Raya yang mulia ini, kita semua dikurniakan kedamaian, kebahagiaan dan kesenangan.

Are you looking for ways to boost your team's efficiency?

As a team lead, it can be exhausting trying to keep motivation high while making sure that the work gets done and deadlines are met during a high-stress period/season. If you are looking for a way to create the kind of environment where your team is able to push themselves to be their most productive selves, we have just the thing for you.

Join us for our 1-day "Leading A Productive Team" workshop where we will be sharing ways on how to manage your team's motivation & morale, and how you can delegate work in an empowering way that encourages self-learning and growth.

Download the brochure in the comments below and sign up today!

Leading A Productive Team by 95%

When do you walk away from a difficult client?

Balancing the interest of the client and the internal team can be a tough juggling act. If you want to have strong long-term client relationships, there is two parts that the organisation needs to look into. One, the culture of the company; for example, if one of your company values is people centricity, it needs to be so clearly defined that it can guide the team's decision making. Two, the client management teams need to be developed in their skillset in managing difficult clients.

Check out the article for 4 ways to deal with clients from hell. And if you're looking for trainings to upskill your client management execs, click on the comments to download the brochure for our upcoming training!

4 Ways to Deal With 'Clients from Hell' | Entrepreneur Having an adequate client list doesn't mean you have an adequate list of "good" clients. Some are tough, really tough. When they make your life miserable, you have to decide if it's worth redirecting the relationship or just cutting ties and moving on.

Do you listen well?

The strongest kind of business relationships are built on trust and understanding. And it starts from having the skill of active listening. 8 members of the Forbes Business Development Council provide tips on how you can move from being transactional to relational and pave the way for long term success.

Read on to find out more.

Council Post: Eight Ways To Build Better Client Relationships Through Conversation Something I’ve prioritized as a leader with a team across four continents is putting the utmost importance on sitting down with clients and partners in person.

How would you rate your team's client management skills?

The goal of every client management team is to be someone that the client respects, listens to and relies on. This is no easy feat to accomplish especially for first jobbers.

If you're looking for a one-day workshop that tackles the fundamentals of client management, check out our public workshop happening on the 5th of April. Some of the modules that we will be covering include:

- Communicate effectively to different personalities
- Negotiating differing POVs
- "Cheat sheet" of useful phrases and clarifying questions

Find out more details by downloading the brochure in the comments below and book your seats today!

Client Management Fundamentals by 95%

Would you consider your company innovative?

Game-changing companies see innovation as part of their identity and one of the core values of the company. It is embedded into the operations of the company, forming best practices in different areas.

FastCompany collaborated with Deloitte to gather insights from top innovative companies and 5 themes emerged. Check out the article to learn more and you can also do a quick survey to see how your answers stack up to these leading innovators' perspectives.

If you would like to explore how you can build a culture that encourages innovation, join us at our upcoming Culture Masterclass (5 - 6 March). We'll be sharing our award-winning Blueprint to Building Business Culture that has helped many leaders create the culture that they desire. Download the brochure in the comments below to find out more.

Exclusive survey: How the world’s most innovative companies are thinking about innovation in 2024 This exclusive survey from Fast Company and Deloitte illustrates the outsize impact innovation best practices can have on the bottom line.

3 Keys to help you Attract, Engage & Retain Your Talent

The fight for the best talents is on everyone's mind. Is offering more money or perks the only solution? As Culture Consultants who have worked with different companies in various industries, here are 3 keys to consider when you're developing your talent strategy for the year:

1. The strength of your company culture
Culture is more than just teambuilding or the fun outings. It is having a compelling vision that attracts similar minded individuals and values that drive the creation of the kind of environment that inspires people to do their best work.

2. The quality of your managers
People don't leave their jobs, they leave their managers. A good manager is able to retain and bring the team together to accomplish their goals.

3. Attention to Upskilling
Both technical and soft skills are important to give your team a competitive edge and support them in building better relationships with internal and external stakeholders.

With this in mind, we've put together our public workshop calendar for Q2 that focus on:
a) Culture building
b) Developing strong managers
c) Upskilling for your front facing teams

All our workshops are HRDC claimable so download the brochure in the comments below and book your seats right now!

95% Focus on Talent 2024 Q2 Public Workshops

In traditional Chinese culture, the dragon zodiac represents abundance, wisdom and good luck!

So this year, all of us at 95% wish our clients, friends, and followers the dragon's fortune in their business and personal endeavours!

"Corporate culture can be a headwind, preventing progress, or a tailwind helping to achieve business results", writes David Michels, Managing Partner at Bain Japan, and business transformation consultant.

Taking the guesswork out of culture building starts from having a structured plan. In the article below, he provides 6 questions to guide leaders in developing a clear culture transformation plan as they look into what needs to change, the how and who needs to drive it.

For a structured and pragmatic approach to culture-building, sign up for our Culture Masterclass happening on 5 - 6 March. We'll be sharing our award-winning Blueprint for Building Business Culture that has helped leaders crystallise their what, how, and who into actionable steps!

6 Questions To Ask To Build A Stronger Corporate Culture How to improve a corporate culture through new individual and team behaviors.

Are Your Culture Initiatives Achieving The Impact You Want?

As the person tasked with building your company's culture, you probably have too many, rather than too few, ideas. It can appear that everywhere you look, you see an opportunity to improve things. But you have limited time, funding and manpower.

So how do you decide what to focus on? Are there any blind spots that you have overlooked? Are all your initiatives building an environment where people are highly engaged and motivated? Is it getting easier to attract and retain good people?

With so many parts to culture-building, your efforts will be more effective when you apply a structured and systematic approach that guides you to focus on the things that make the most impact.

You can learn how to do this at our Culture Masterclass. We will be teaching you how to apply our award-winning Blueprint for Building Business Culture to achieve your desired impact at every phase of your company's culture journey.

You'll learn the essentials of creating mindset shifts and how to craft your communication messages in a way that delivers a motivating experience.

Details:
5th March - A Strategic Guide To Culture Building
5th & 6th March - A Strategic Guide To Culture Building & Crafting Effective Culture Communications
Fee is 100% HRDC Claimable
For more info, download the brochure via the link below:
https://bit.ly/3Spfdeo

Culture Masterclass 2024.pdf

Every month, AllTrails (operators of an outdoors exploration app) tells their employees to 'take a hike' - for company productivity!

The company calls this Trail Day: a day off for staff to unwind in nature, and test their platform.

As a ritual rooted in their core values, CEO Ron Schneidermann has seen it ignite passion for the company mission, and keep company culture alive as they expand. He's also observed employees coming back from Trail Day with increased empathy for their users and fresh product ideas from using their app.

Leaders can also install their own similar rituals - taking care to anchor them in the core values and vision of their organisation. This way the ritual drives the company mission home for employees and inspires them to embody it.

Read the article below to learn more.

How a Monthly Hiking Day Boosts Productivity at AllTrails | Entrepreneur Ron Schneidermann of AllTrails explains why telling employees to skip out on work could be the best thing for your company's growth.

Are you struggling with getting buy-in from your stakeholders?

You feel that you have a new business idea or you see new opportunities in the market and would love to get teams to get on it but you struggle "selling" the idea through to important stakeholders in the company.

If you find yourself in this position, read on to learn more about how you can master 4 Agenda-Setting Domains to get the buy-in you need to move your desired strategic objectives forward. It includes domains like
1. Adopting an enterprise perspective
2. Leveraging your strategic mindset
3. Cultivating stakeholder awareness
4. Considering your personal motives and risks.

Check out the link!

A Guide for Getting Stakeholder Buy-In for Your Agenda You may be an expert at running your business unit or leading your team. But do you know how to advance your agenda across an organization, particularly if you have an idea that will impact its strategic direction? This article offers four key domains you can focus on to ensure you’ve prepared an ...

Is Your Winning Performance Repeatable?

"To make the leap from 'performance-by-chance' to a true high-performing organization, the focus on performance must be built into organization’s entire DNA." said Elaine Mak, the Chief People & Performance Officer of Valimail.

She recommends 4 steps to build a lasting performance structure and one of it includes appointing a Chief Performance Officer who is there to ensure that the performance culture is fully ingrained into operating principles throughout the company.

Read on to learn more.

Is performance part of your company’s DNA? Follow these 4 steps to build a lasting performance infrastructure.

The recent tragedy at Lincoln University raised questions about the role of the Board in organisational oversight.

Dan Pontefract, leadership strategist and culture change expert's view is that Boards need to be more active in overseeing the organisational culture. Run annual organisational culture assessments conducted by independent third parties to evaluate the culture, and both physical as well as psychological well-being of staff members. Most importantly, ensure that areas of concerns are addressed.

Click on the link to learn more about his viewpoint.

Lincoln University’s Tragedy: Should Boards Be Doing More? The incident at Lincoln University isn't just a tragedy; it's a wake-up call to boards everywhere about the risks of neglecting critical areas of governance.

Change is inevitable.

Companies who are able to adapt quickly and make changes work for them will be the ones who thrive.

Check out this article where Jane Clark, the Senior Vice President of Operations for NationaLease talks about how the fleet management industry has adapted to change. Everyone in the company from the drivers to the backend office staff learnt how to use technology to increase their efficiency. She shares 3 steps that will play a huge part in the success or failure of change initiatives.

Clark: Why change management is so difficult A new year can bring new changes. Knowing how to manage change can help fleets better adjust.

What's keeping HR leaders up at night?

Recruiting & retaining top talents and improving company culture. Company culture has to go hand in hand with EX (employee experience) in order to be able to keep good people.

How leaders can maintain a strong healthy culture - Make it a habit to create platforms and face time that invites feedback from employees. Then listen to the feedback and adjust the culture to continually create an environment for high engagement and performance.

The article below provides more insights from HR professionals on this topic.

Why culture is still king when it comes to HR challenges | HRM Asia Culture can have a particular impact on employee experience and be the key for organisations to retain their best talent.

We hear you and we're bringing it back!

We're excited to announce that we have public programmes lined up for 2024!

Stay tuned to find out more about the topics or get in touch with [email protected] for more details.

As a business, are you making a difference in your community?

“In my view the successful companies of the future will be those that integrate business and employees’ personal values. The best people want to do work that contributes to society with a company whose values they share, where their actions count and their views matter.” - John Mackey, CEO, Whole Foods Market

Businesses that engage with CSR activities have the potential to not only build a stronger branding but increase employee retention and attract consumers. Consider investing in CSR projects that can be revenue generating such as investing in businesses or entrepreneurs who aim to create job opportunities and develop local communities.

Read the article below for more examples of how your business goals can align with a cause.

Why the Private Sector Should Take the Lead in Impact Investing | Entrepreneur Private financial institutions and organizations have both money to invest and the motivation to generate a return on double-bottom-line investments, making them the ones who drive the real results in impact investing. .

"What gets measured gets managed."

A quote often attributed to Peter Drucker, the "Father of Management" talks about the importance of measuring what matters, because the probability of you acting on data is now much higher than if you had left it vague. At the start of this new year, as you set your company goals and direction for the year, consider setting culture goals as well. One way you can start is to consider what measurements of success looks like for your company. Check out the link below for 18 thought starters.

If employee engagement or employee sentiment is the metric that you're looking for, do get in touch with us to find out more about our award-winning culture diagnostic The Joy Audit™.

Council Post: 18 Factors For Effectively Measuring Company Culture Determining the best way to monitor the culture of a company can help ensure leadership makes changes before it's too late.

The 4Cs in the business landscape for 2024

Colleagues, collaboration, communication, and courage. Colleagues or employees are still the main area of focus for 2024. A recent study shows that 86% of employees believe in having meaning at work. Having a meaningful purpose is no longer a nice to have but it is crucial to have one that reaches across generations especially as the Gen Zs enter the workforce.

Consumers and employees alike increasingly expect organisations to have a stand on issues like DEI, ESG and unfolding world events. Having clarity of purpose can be an anchor to support leaders in making decisions and communicating effectively to their stakeholders.

While there will always be tension in balancing purpose and profits, leaders need to learn how they can align their business goals with measurable purpose metrics that are embedded into business outcomes. This is how leaders can leverage on the power of purpose.

Click on the link below to find out more about the other Cs.

How purpose will be a beacon for business leaders in 2024 After a tumultuous year, business leaders are asking what comes next for ESG issues and corporate purpose. Purpose can help businesses navigate uncertainty.

Start the new year wiser with lessons from prominent executives and figures such as Elon Musk and former CDC Director Rochelle Walensky.

In the article below, Edward Segal, a PR and crisis management expert, summarised his discussion with various industry leaders, professors and executives on the successes and failures of these leadership figures. He provides 5 insights for leaders to keep in mind in the coming year, such as considering diverse viewpoints to strengthen adaptability and innovation, and re-build trust and credibility by admitting to mistakes.

Click the link below to read more!

Leadership Lessons From Elon Musk And Others To Keep In Mind In 2024 There was no shortage this year of examples of how well or poorly executives led organizations or the lessons they left behind when they died, were fired, or resigned.

Happy New Year to our clients, friends, and followers!

May 2024 bring you success, prosperity and much joy!

We're grateful for the opportunities to turn workplaces into joyplaces, and we look forward to serving you this coming year!

We've welcomed a few new faces to the team this year and it has been a learning journey for all of us. Here's our newest team member, Samuel's thoughts on culture and his experience being at 95%. Glad to have you with us!

https://www.linkedin.com/pulse/hidden-force-drives-your-workplace-samuel-hew-hong-en-0maoc

The theme for 2024 is a relationship reset.

According to Gallup, relationships within the organisation between coworkers, managers and leaders have and will keep evolving in the coming year. As a result of the many changes in where and how people worked over the last few years, it has caused a lot of stress and an environment of disconnection within the organisation.

How employees are managed will highly influence their levels of engagement and overall wellbeing. Leaders need to rethink their approach to people management and be aware of the changing needs of their employees, the health of the work culture.

Gallup has also put together 6 workplace trends that leaders need to look into and consider addressing. Read on to find out more.

6 Workplace Trends Leaders Should Watch in 2024 From hybrid work to restructuring, relationships between employees and employers have changed. Here are six of the most important trends leaders should watch in 2024.

In nine years, Cathy Thorpe, president and CEO of Nurses Next Door increased revenue by 200% and expanded the company to 300 franchise locations. Her secret? Transforming their culture into a culture of bold kindness.

Kindness doesn't mean not setting goals, but setting bold goals and encouraging each team member to be accountable to find their process to get there. As CEO, Cathy also makes it a point to be a human-first leader and build an environment where everyone feels cared for, supported and inspired to do their best.

Research has shown that close relationships at work increase productivity and result in higher levels of commitment, better communication, and morale. Read on to find out how building a culture of bold kindness helps in this aspect.

Creating This Type of Culture Helped Our Company Triple in Size | Entrepreneur Here's how we've accelerated the growth of our company and developed our people by creating a culture of bold kindness.

When you're embarking on a culture change journey, it is important for your people to speak up about things that work and things that don't. Then you will be able to quickly course correct and invest your time in implementing action plans that actually matter to your team.

This requires that a sense of psychological safety exists, so people feel safe to speak up with an opposing thought, or contribute ideas that are meaningful to them. Sometimes leaders mean well but inadvertently create a fake sense of psychological safety when they:

1) Feign uncertainty to appear open to others’ ideas
2) Ask for feedback they don’t really want and don't act on it
3) Respond to failure with artificial compassion

Read on to learn from Ron Carucci, co-founder of the organizational & leadership development consultancy, Navalent on this topic.

How Leaders Fake Psychological Safety When it comes to psychological safety, leaders want the best of both worlds: all voices heard and considered, failure acknowledged and learned from, and feedback offered clearly and received graciously. But they also want harmony, comfort, and a sense of equilibrium. While most leaders want to encou...

It's a wrap! We've just completed our last public workshop for the year!

We're so glad that all of our workshops scored either an 8 or 9 out of 10 on the satisfaction scale. They appreciated the content and enjoyed the group discussions with our coaches and each other. Some of the key learnings our participants gained include:
💡"Art of listening, asking Qs and distill cause of lack of productivity"
💡"How to solve conflicts, identifying the 4 quadrants of personality profiling, how to resolve past bad experience and build growth cycle instead"
💡"A framework that breaks down culture building into clear phases so we can begin to tackle it"
💡"Difference between audience and writer focused content"
💡"To craft engaging content that captures readers' attention and a message that resonates with them"

We hope to serve more people next year, so do follow our page and be the first to know when we launch our next series of workshops!

"You can rent a person’s back and hands, but you must earn their head and heart."

The secret to the successful and sustainable implementation of change is having sincere behavior change. Rodger Dean Duncan, ex-White House advisor and author of Change-Friendly Leadership encourages leaders to not only look into structure, systems or policy changes to push for change but work at increasing powerful emotions like passion, confidence and trust towards the change.

So, You Don’t Like Change? You’ll Like Irrelevance Even Less Change works best when you engage people's heads, hearts, and hopes.