Salute CX

The Initiative:

Introducing Video Mystery Shopping (VMS), an in-store activation that offers valuable insights into the customer journey. Our expert team of mystery shoppers visits your store to document interactions and the overall shopping experience from the customer's perspective.

Reasons for Offering:

VMS Video Mystery Shopping delivers precise, impartial, and verifiable customer service data, enabling us to understand your store experience from the customer's viewpoint. Furthermore, we can review the footage whenever needed for deeper analysis. By capturing various engagement touchpoints, we can easily identify the strengths and weaknesses of the in-store customer experience.


Benefits for Your Business:

Video Mystery Shopping serves as a valuable tool for identifying customer service deficiencies. The data obtained guides our customer experience solutions, collaborating with your company to enhance in-store services and interactions that build customer trust. As trust fosters loyalty, your business can leverage VMS insights to turn customers into enthusiastic advocates for your brand.

Do you want to find out what your customers are experiencing?

Let’s chat!

Contact us at 087 943 3255
or
Email us at: [email protected]

The Initiative:

* Utilizing strategic surveys proves to be a valuable method for gathering authentic, firsthand feedback on your customers' in-store experiences.
* Surveys are distributed to pertinent staff members, teams, and customers to evaluate internal and external experiences.
* Mobile devices are employed on-site for conducting surveys, ensuring swift and convenient access to customer feedback.

Why We Provide This Service:

* Survey research enables you to comprehend the perspectives of key stakeholders contributing to your company's prosperity.
* Positive feedback is a cause for celebration, while negative feedback prompts the development of improvement strategies.
* Feedback serves as a catalyst for innovative customer experience initiatives tailored to meet specific demands, fostering enhanced customer satisfaction.

Benefits for Your Business:

* Demonstrating a commitment to customer care and valuing their feedback nurtures stronger, more meaningful relationships.
* Access to stakeholder opinions empowers accountability and facilitates positive changes.

Leveraging survey data enables the creation of well-informed customer experience solutions tailored to elevate your business.

Our question to you is... Do you want to elevate your team and offer out-of-this-world customer experience?

Let’s chat!
Contact us at: 087 943 3255 or
Email us at: [email protected]

The SaluteCX Online Dashboard functions as a customer experience management platform that conveys Video Mystery Shopping data to clients and stakeholders. This interactive dashboard provides real-time updates, showcasing analytics scores for each metric upon access.

Reasons for Using the Platform:

* Promotes engagement with data for informed responses.
* Serves as a repository of historical results for trend analysis and initiative assessment.
* Stores verification materials like videos and images from store evaluations.
* Tracks user engagement for accountability during remediation.
* Includes a ChatBack feature for instant messaging regarding specific reports.

Benefits for Your Business:

* Clients who explore their CX data typically achieve greater success. • This platform delivers real-time event reporting for an unbiased view of in-store activities, supporting staff development initiatives and enhancing customer service strategies.

Curious? Let's chat!

Reach out to us at 087 943 3255 or via email at [email protected]

1. The Initiative
• Clients have access to a paperless audit and customer service reporting tool.
•This tool enables audits and checklists to be completed directly from mobile devices, saving time and effort.
• Traditional paper-based retail audit reports can take up to three weeks to finalize, making our app a significant advancement.
•The inclusion of photos and geolocation enhances the validity of audit results.
•The app allows for offline audits, making it valuable in areas with poor connectivity.

2. Reason for Offering
• The app helps gather specific data on predefined question sets or checklists.
• Mobile functionality accelerates customer service reporting on store standards, expediting in-store remediation.
• Reports are delivered within minutes, facilitating quicker issue resolution.
• The app enhances data accuracy and maintains consistency through embedded PDF reference documents.

3. Benefits for Your Business
• Regular review of audit results through the app streamlines standard maintenance.
• Insights from customer service reporting enable better monitoring of store activities and highlight areas for enhancement.
• The app expedites the development of customer experience solutions and simplifies CX management.

Customizable features allow for tailored forms and in-store customer surveys, consolidating CX data for easy access on personal devices.

Are you interested?

Let’s chat!

Contact us at: 0879433255
Email us at: [email protected]

Our services:

*Video Mystery Shopping

Video Mystery Shopping (VMS) is a hands-on approach that offers valuable insights into the customer journey by observing interactions and the shopping experience from the customer's perspective through trained mystery shoppers.

* Mobile Audit App

Our clients benefit from a digital audit and customer service reporting tool that streamlines the audit process and checklist completion from mobile devices, saving time and enhancing efficiency. Unlike traditional paper-based audits that can take up to three weeks, our app with geolocation and photo features revolutionizes the process and allows for offline audits in remote locations.

* Surveys

Conducting strategic surveys on mobile devices at store locations provides real-time feedback from both staff and customers, capturing firsthand experiences and feedback to improve internal and external operations.

* Online Dashboard

The SaluteCX online dashboard serves as a customer experience management platform, offering live updates and analytics on Video Mystery Shopping data for clients and stakeholders to monitor performance against key metrics.


* Customer Perception Path

To ensure a positive customer experience, understanding the customer journey from initial contact to post-sales service is crucial. Our Customer Perception Path Tracking service tracks all engagement touchpoints that influence customer perception of the brand, from in-store interactions to online communications, providing a holistic view of the customer experience.


* Learning Management System (LMS)

Our online learning platform provides courses, modules, quizzes, and daily tasks to inspire and educate your team. Our LMS system is tailored to your requirements and targets areas where your business can benefit from enhancements.

Do you want to elevate your team and offer out-of-this-world customer experience?

Let’s chat!
Contact us at: 087 943 3255
Email us at: [email protected]

5 Reasons why CX is important:

1. Increases customer satisfaction and loyalty
- A happy customer is a loyal customer.

2. Grows customer lifetime value
- When you have a loyal customer, they are considered profitable over an extended period.

3. Generates positive word-of-mouth marketing
- Customers who are impressed by your brand are more likely to give it a positive review and refer others to it.

4. Creates marketing opportunities
- Identifying the touchpoints available to your customers allows you to market to them more directly.

5. Gives your brand a competitive advantage
- In today's saturated markets, customer experience is the differentiating factor between businesses!

Partner with us to elevate your team and your business!

Contact us at: 087 943 3255 or
Email us at: [email protected]

Customer eXperience (CX) is all about cause and effect. More specifically, the efforts you put in place to drive the in-store experience and their subsequent success in retaining customers.

Even in this day and age, with all the technology we have at our fingertips, many companies don’t utilise the tools available for improving Customer eXperience.

This is where we come in.

Our question to you is... Do you want to elevate your team and offer out-of-this-world Customer eXperience?

Let’s chat!
Contact us at 087 943 3255 or
Email us at: [email protected]

Are Add-on sales important? Yes, of course, they are, but they are not as important as ensuring you provide effective customer engagement.
Each customer in-store presents your team with the opportunity to showcase your products and services.

Ask yourself? Would you agree to an Add-on sale if the employee who approached you did not offer a friendly greeting or appropriately engage with you?
Here at SaluteCX, we drive effective engagement between team members and customers, we focus on creating strategies to ensure effective and authentic engagement between your team and the customers.

For example, if a customer buys a mobile phone from your store, additional items like an extended warranty, phone accessories, or SD cards would all qualify as Add-on products that would compliment your customer’s original purchase. As a trusted authority in your field, when you are offering a structured and engaging interaction with your customers, it is way more likely that they would be open to Add-on sales.

Chat with us about a unique and crafted approach to ensuring that your customer leaves your store with a heartfelt experience and having found all that they were looking for.

Let us help your team achieve those goals... partner with us!

Contact us at: 087 943 3255 or
Email us at: [email protected]

A Customer's eXperience also known as CX can be seen as a puzzle, put together by your Customer’s interaction with your brand. Every piece is crucial to create an effective Customer eXperience and every interaction whether in the real world or online adds to their perception of your business. Every piece matters... much like a puzzle, all the pieces are needed for the puzzle to be complete.
Every interaction with a Customer is an opportunity to ensure that the Customer chooses to return to your business, from the simple gesture of a friendly greeting to a genuine thank you when leaving your store, every little detail adds up to a great Customer eXperience.
Think about the last time you entered a store - did that team member give you the experience you wanted, did you feel you were a valued Customer? Were your needs met? Would you return to the store in question?
Does your business offer a seamless Customer eXperience?
If not, or if you simply want to level up, we've got your back!
Reach out to us for a thorough check-up on your in-store customer experience, backed by data and aimed at finding solutions.

Dive deeper into our world at: https://salute.co.za/

Let’s chat!
Contact us at: 087 943 3255 or
Email us at: [email protected]

Add-on sales aren’t all about selling more to your Customer… it is more often than not just ensuring that the Customer leaves your store with what they need.

Imagine leaving your favourite paint store, and arriving at home having forgotten to buy paint brushes… this will most certainly leave you feeling annoyed with yourself, however, as a trusted authority in their field, the team in-store should have enquired whether you require brushes and the many other items needed for you to complete your project.

Partner with SaluteCX to elevate your team and your business!

Contact us on 087 943 3255 or email: [email protected]

Follow along on Instagram to see more updates!

Celebrating another store who is putting our Customers first! Congratulations to team EDGARS Amanzimtoti on an award well deserved!

Edgars

It's been such an awesome time dealing with the amazing team from LEGiT!
We are super proud to be partnering with the LEGiT brand to drive Customer experience in-store.
\Watch this space... looking forward to many more great successes!

Wishing you a season filled with peace, joy, and beautiful memories. Happy Easter! From the SaluteCX Team.

Happy Heritage and Braai day!

Happy Women's Day from all of us at SaluteCX!

Some “FriYAY!!!” fun with some of the team from SaluteCX!

“For to be free is not merely to cast off one's chains, but to live in a way that respects and enhances the freedom of others.” Nelson Mandela
Happy Freedom Day South Africa!

Wishing all a Happy Easter 2022!
May this season of Easter fill your heart with renewed hope, love, and peace!

Exciting new position available!
***Please note it is Umhlanga based.

Today is Valentine’s Day - what better day to let you all know how much all of us at SaluteCX appreciate you! Enjoy the day!

For expertly crafted CX solutions, contact SaluteCX today: http://ow.ly/h87550EvQaU

It's starting to feel a lot like Christmas...!

In order to achieve a seamless customer experience, one needs to consider the larger business model.
But first, let’s unpack what the term ‘customer experience’ actually means.
Customer experience (CX for short) is your customers’ perception of their experience with your brand. Every interaction they have with your company, whether in-store or online, influences this perception. And ultimately determines if they will return to your brand in the future.
In the retail industry, creating a seamless customer experience is beneficial for many reasons.

Click here to read further: https://salute.co.za/achieving-a-seamless-customer-experience-through-customer-service/

Achieving a seamless customer experience | SaluteCX In this article we unpack the meaning of a seamless customer experience and look at the role customer service plays within this understanding.

Maintaining one’s culture, values and traditions is beyond price. - Getano Lui

Wishing all our fellow South African's a Happy Heritage Day!
From the entire team at SaluteCX

Last week we were back in My SPAR - Hilton Quarry and Merrivale Super Spar for the launch of the CX Team, which is driving Customer Experience.
We coached just over 200 Team Members and assisted in getting them ready to vote in their CX Team.

Team Members were taken through the Customer Perception Path, or as we call it "CPP", which dives into Team Members taking ownership of their customer's journey through the store.

Congratulations My SPAR - Hilton Quarry and Merrivale Super Spar for owning your Customer' Experience!
Exciting times!



Visit is at: https://salute.co.za/