GRIST

🚀 Ready to tackle the future skills challenge? Discover how L&D teams can lead the way in fostering a culture of continuous learning and adapting to emerging needs. 🌟

Read our latest blog for insights and access the full Future of work white paper here
https://hubs.ly/Q02HnD9k0

Ready to future-proof your skills and elevate your leadership game? Dive into our latest insights on staying ahead in a rapidly changing world, practical tips from our "Coachability Tuesdays" series, and the transformative power of a positive mindset. Let's grow together!
https://hubs.ly/Q02Hy6WS0

💡Applying coachability to foster innovation 💡

Coachable employees are more likely to embrace new ideas and contribute to innovation within the organisation.

Tip1:
Be Curious. Cultivate a mindset of curiosity by regularly asking insightful questions and seeking out new information. This can involve reading industry articles, attending workshops, or simply asking colleagues for their perspectives. By constantly expanding your knowledge base, you open yourself up to innovative ideas and approaches that can enhance your work and drive progress.

Tip 2:
Collaborate Effectively. Engage in active collaboration by seeking diverse perspectives from your team members. Encourage open discussions where everyone feels comfortable sharing their ideas and feedback. Actively listen to others and consider how their insights can be integrated into your projects. This collaborative approach creates a more inclusive work environment while sparking innovation through the combination of varied viewpoints and expertise.

Every Tuesday at 10am, we'll be posting a couple of tips on how you can improve your coachability and agility as a leader. Follow our GRIST page and hit the bell to get notified about our Tuesday Tips.

📚 Dive into our latest insights on continuous learning in the workplace! 🌟 Discover how organisations can embrace ongoing upskilling and reskilling efforts to stay ahead in a rapidly changing world. Interested in fostering a culture of continuous learning? Read the excerpt from our Future of work whitepaper
Read more here
https://hubs.ly/Q02GSX0G0

📚 GRISTs new whitepaper on Future skills titled "The future of work: How to future-proof the skills in your organisation" explores insights into navigating tech advancements, demographic shifts, and climate challenges. Ready to future-proof your team?
Read more here
https://hubs.ly/Q02GSGc30

👩‍🎓 How can being coachable lead to greater job satisfaction? ♥️

Prioritising coachibility can transform your work life, encouraging a positive atmosphere and driving success. Here are 2 tips on how increased coachability can increase job satisfaction.

Tip1:
Being open to learning and adapting, you feel more valued and supported, enhancing your job satisfaction. Embrace a growth mindset.

Tip 2:
Act on Feedback. Implementing feedback not only improves performance but also boosts your sense of achievement and fulfillment at work.

Every Tuesday at 10am, we'll be posting a couple of tips on how you can improve your coachability and agility as a leader. Follow our GRIST page and hit the bell to get notified about our Tuesday Tips.

🌟 Unlocking the Full Potential of Learning & Development! 🚀

Discover the Trusted Advisor Model, offering a roadmap for L&D professionals to evolve from order-takers to strategic partners.

As demographics change and workforce needs evolve, this model is the key to staying relevant and influential in the changing job market.

Find out how L&D teams can become valuable resources and trusted advisors, driving their organisation's success. 🔑💼

Read the full article here:

Unlocking the Full Potential of L&D: The Trusted Advisor Model — Grist Consulting L&D in Australia and New Zealand must evolve to address demographic workforce changes by adopting the Trusted Advisor Model. To succeed, L&D teams should align with business goals, develop consultative skills, use data, build strong relationships, and stay updated on industry trends to becom

🧠 Enhance your coachability: two tips to boost your professional growth 🚀

Being coachable and adaptable are critical skills for career success. Here are two tips to help you become more coachable at work.

Tip1:
When you get it, embrace feedback positively. Listen actively and thank your colleagues for their insights.

Tip 2:
Always be open to new approaches. Experiment with different strategies and be willing to step out of your comfort zone. Show enthusiasm for learning and personal development.

Every Tuesday at 10am, we'll be posting a couple of tips on how you can improve your coachability and agility as a leader. Follow our GRIST page and hit the bell to get notified about our Tuesday Tips.

At the recent Auscontact Association conference, GRIST's managing director, Peter Grist, explored industry leaders' views on the future skills challenge facing contact centres. When polled about their organisations' readiness to tackle these challenges, only 14% of leaders expressed high confidence, while about half felt only somewhat prepared.

In next week's GRIST Masterclass, Peter will be talking about what we'll need to do to meet the future skills challenge, as well as how this change will impact your ability to attract and retain talent​, the skills your people will need in the future​, and what orgnasiations will need to do to create competitive advantage and prevail.

Register here to attend for free
https://hubs.ly/Q02FkXRK0

Have you checked out the Our Programs section on our website lately? It's packed with fresh insights and detailed overviews of all the amazing initiatives we’re rolling out at GRIST.
Whether you're looking to enhance your leadership skills to better coach and develop your people or enhance your internal stakeholder conversations, there's something for everyone.
Take a peek and see how we can support your growth journey!
https://hubs.ly/Q02FkV9J0

❓Why 'coachability' could be the deciding factor between your career progression or stagnation 😴

Being coachable and adaptable are critical skills for career success. But what does 'being coachable' really mean? Here are two thoughts from us on what coachability is and why it matters

Tip1:
Coaching is a critical part of a leader's job. But what you may not realise is that it's your coachability - not your coaching skill - that might be the differentiator for you as a leader. Zenger Folkman conducted a study of leaders, and found that they could predict whether a leader's career would either continue to progress or stagnate (and possibly, regress) based on a single question: 'Does this person seek and respond to feedback?'

Tip 2:
For us, coachability also mean a strong desire to learn and embrace change. Leaders who can show this adaptability are much more likely to be able to lead their people through change successfully and role-model the behaviour that will allow their team and the organisation to flourish.

Every Tuesday at 10am, we'll be posting a couple of tips on how you can improve your coachability and agility as a leader. Follow our GRIST page and hit the bell to get notified about our Tuesday Tips.

Next week, Peter Grist will discuss the national and global trends that are driving an ever-increasing skills gap and changes in the type of interactions contact centres will handle in the future.
He’ll also explore the imperative to retrain and retain employees at an unprecedented rate and the changes contact centres will need to make to transform the way they develop their people.

Register here for this free webinar
https://hubs.ly/Q02DNl4v0

In this month's newsletter we're diving into some exciting topics, including the transformative power of the 70:20:10 learning model and how our new "Tuesday Tips: Coachability & Agility Almanac" series can boost your professional growth.
Don't miss out on the chance to shine at the 2024 Auscontact Excellence Awards, where data and recognition go hand in hand.
Plus, explore the GRIST suite of programs on our revamped website designed to elevate your skills and support your growth journey.
Discover how GRIST is committed to supporting your development every step of the way!

GRIST eNewsletter - June 2024 — Grist Consulting

GRIST eNewsletter - June 2024 — Grist Consulting Welcome to the June 2024 GRIST newsletter! We're diving into some exciting topics this week, including the transformative power of the 70:20:10 learning model and how our new "Tuesday Tips: Coachability & Agility Almanac" series can boost your professional growth. Don't miss out on the

In our Customer Conversation Masterclass last week, we delved deep into the anatomy of a customer conversation and how focusing your attention on a few "signature" behaviours and performing them well can transform your interactions.
Today’s customers expect organisations to know more, care more, and offer personalised support with problem-solving and what options are available.

‘Building a good customer experience does not happen by accident. It happens by design’.’
— Clare Muscutt, CEO of Women in CX

https://hubs.ly/Q02Cmz5k0

The world has adopted technology at an increasing accelerated pace throughout the years and it shows no sign of slowing down. So what does that mean for people and organisations already feeling change fatigue and what can we do to avoid becoming out of touch?
While Peter Grist may not be able to answer all your existential questions, he can help you navigate the world of Future Skills.
Come along to our FREE Masterclass JULY 11, 2PM
https://hubs.ly/Q02Cd0-Y0

In the constantly changing world, there seems to be a plethora of things that could determine what work will look like in the future. However, the research has shown that 3 sources will have the biggest impact on the skills we will need in the future.

❓What are they? 🤔

Come along to our next complimentary GRIST Masterclass and Peter Grist will tell you (along with a lot of other interesting and useful things about the future of workplaces).

📅Thurs 11 July
🕐2pm AEST
Register here https://hubs.ly/Q02Bt6Rw0

The 70:20:10 learning model says people learn most of what they know on the job (the 70), and through social learning (interaction with peers, leaders, coaching and mentoring) (the 20). Yet, most organisations invest in formal training (the 10) and leave the rest to chance. GRIST harnesses the power of 70:20 by developing and inspiring team members to learn and leaders to lead.

Learn more: https://hubs.ly/Q02CmJ3H0

How can organisations transform learning and development into a strategic advantage?
Companies often stumble due to misaligned goals and outdated approaches. This Harvard Business Review piece explores practical strategies to enhance L&D outcomes.

Where Companies Go Wrong with Learning and Development Not only is the majority of training in today’s companies ineffective, but the purpose, timing, and content of training is flawed. Want to see eyes glaze over quicker than you can finish this sentence? Mandate that busy employees attend a training session on “business writing skills”, or “co...

🌟 Empathy Matters: Navigating Customer Interactions During Financial Hardship 🌟

Amidst the cost-of-living crisis, empathy in customer interactions is paramount. In our latest blog post, we delve into the crucial role empathy plays in supporting customers facing financial strain. From active listening to offering practical solutions, every compassionate interaction can lighten the burden for someone in need.
Discover real-life examples and practical tips for navigating these sensitive conversations - let's make empathy a cornerstone of customer care.

How to Talk to Customers Who Are Struggling — Grist Consulting “Compassionate Customer Service: Navigating Financial Hardship with Empathy” In the face of a cost-of-living crisis, customer-facing roles play a pivotal role in supporting those grappling with financial hardship. As Australians contend with everyday expenses, it’s essential to recognize the s...

Here at GRIST, we anticipate substantial benefits from integrating AI into our offerings, and we want to practice what we preach. So, we’re going to be our own case study!

In this blog post, Kate Goldby introduces our journey into AI integration, highlighting practical applications, case studies, and our ‘Little Big Experiment’ aiming to foster excitement and build confidence among the GRIST team about AI’s potential to enhance internal operations.

Read all about it here
https://hubs.ly/Q02BsYWB0

GRIST and Auscontact Association are now collecting nominations for the 2024 Auscontact Excellence Awards celebrating contact centre organisations and employees, for their transformational contributions to the growth of the industry.

GRIST will be assessing two awards: the Service Excellence Award and the Top 10 Sales Excellence Award. Both awards are judged at an organisation level and are designed to objectively measure the quality of your consultants’ conversations, based on customer best practice.
The 2024 awards are again open to members and non-members.

For more information on the GRIST & Auscontact Excellence Awards or to make a nomination, visit the Auscontact website here:
https://hubs.ly/Q02wDcNJ0

Over the course of two dynamic sessions, the GRIST team will arm you with the foundational skills and strategies to help you excel in your interactions with customers.

Attendees will come away with an understanding of GRIST's successfully proven micro-behavioural conversation framework and how to best use it to enhance their conversations and those of their teams; self-expression and flexibility included!

Join us as the GRIST team empowers you to create lasting connections and drive unparalleled customer satisfaction.

Register here
https://hubs.ly/Q02xltns0

Join us on a journey of innovation with BankVic's reSET program. Learn how a shift in language and coaching approach yielded remarkable outcomes, including increased team engagement and a 40% spike in General Insurance quotes. Explore the case study today!

Speaking one language: a culture shift at BankVic yields impressive results — Grist Consulting BankVic was seeking an innovative program to enhance their member experience and improve their member lending conversations. They were also looking to increase the consistency and quality of their coaching and people development.

Empathy remains crucial in customer interactions amidst the ongoing cost-of-living crisis. Our latest blog delves into how empathy supports customers facing financial strain. From active listening to practical solutions, each compassionate interaction lightens the burden for someone in need. Discover real-life examples and tips for navigating these conversations. Let's continue making empathy a cornerstone of customer care.
https://hubs.ly/Q02ytngQ0

Last month, GRIST went on an organisation-wide conference. Our GRIST conferences aren’t just about business—they’re about fostering a culture of learning, collaboration, and appreciation. They are a reminder of the incredible talent and dedication within our team and our shared commitment to delivering exceptional experiences for our clients.
Read about our experience here:
https://hubs.ly/Q02zbzph0

Over the course of two dynamic sessions, the GRIST team will arm you with the foundational skills and strategies to help you excel in your interactions with customers.

- Gain expert insights into GRIST's proven micro-behavioural conversation framework
- Master the art of designing impactful and memorable customer conversations
- Learn practical strategies to elevate your team's customer interactions and ensure consistent excellence
- Enhance your self-expression and flexibility in customer communication
- Drive higher customer satisfaction and create lasting, positive connections
- Access exclusive, actionable tips and techniques to embody your brand's unique values in every conversation

Register now
https://hubs.ly/Q02xltjx0

Transform your customer interactions with GRIST's dynamic two-session masterclass series.
- Master the art of conversation design
- Learn to structure impactful sales and service calls, embody your brand's unique values, and transform every call into a memorable customer experience.
- Elevate your team's customer interactions
- Discover practical strategies to coach and develop your team, ensuring a uniformly excellent customer experience that resonates with your brand's promise.

Join us and elevate your customer conversations to new heights.

Register here
https://hubs.ly/Q02xlqWK0

Here at GRIST, we anticipate substantial benefits from integrating AI into our offerings, and we want to practice what we preach. So, we’re going to be our own case study!

In this blog post, Kate Goldby introduces our journey into AI integration, highlighting practical applications, case studies, and our ‘Little Big Experiment’ aiming to foster excitement and build confidence among the GRIST team about AI’s potential to enhance internal operations.

Read all about it here
https://hubs.ly/Q02xXr8w0

As the yellows and oranges of autumn begin to fade to the grey of winter, here at GRIST we've got plenty to keep your curiosity red hot!
This month, we're diving into transforming customer interactions through our masterclass series with Auscontact Association. We're also embarking on an exciting journey to integrate AI into our operations, turning the GRIST team into a living case study.
Read our latest newsletter for insights and practical tips that can help elevate both your customer conversations and internal processes.
https://hubs.ly/Q02yttGT0