Call Journey CI

Today, we're excited to share with you the launch of Call Journey's new Conversation Intelligence (CI) suite.

Our cutting-edge CI technology captures and analyzes the Voice of the Customer (VoC) to support easier data-driven business transformation. Read the full article for more information: https://www.calljourney.com/2023/11/ci-announcement/

Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering - Call Journey Call Journey CI Unveils Cutting-Edge Voice of the Customer Intelligence, Revolutionizing Customer Insight Gathering Announcement Pompano Beach, FL – November 22 2022 — Call Journey CI, a leader in deriving customer experience insights from interaction analytics, proudly announces the launch of i...

In two days, Tour 2023 lands in San Francisco. 🙌

Visit us at our booth and don't hesitate to chat for exciting news around Conversation Intelligence and Analytics. Let's get customer intelligence flowing throughout your business!

Only a week to go before the much-awaited Tour. Call Journey CI will be at the San Francisco stop on Thursday, 16 November, so be sure to drop by our booth and chat. See you there!

Register here: https://smpl.is/82izc

Call Journey CI is coming to San Francisco! Join us at the for a whole day of free immersive CX with industry leaders and experts. Reserve your spot here: https://smpl.is/82iz5

Call Journey wishes you all a Happy Valentine's day! ❤️ And what better way to show your customers that you love them other than actively listening to their sentiments? Turn your conversation data into actionable insights. Click here to discover more: https://smpl.is/10t1a

Convert customer conversation into structured data to deliver actionable insights. Click here to discover the advantages of using AI to understand the true voice of your customer - https://hubs.la/Q01z1g7G0

Advantages of Using AI to Understand Your True Voice of Customer — Call Journey Conversation Analytics Technology 67% of contact centers still use manual processes to analyze customer conversations. Implementing an advanced VoC strategy that includes conversational analysis can boost your business.

Expand data analytics coverage to 100% of every customer interaction, every time, when you use the combination of Call Journey’s VoiceAI and Text Analytics solutions. Discover more here: https://pos.li/2mlct3

How Customer and Agent Insights Hide in Your Contact Center Analytics — Call Journey Conversation Analytics Technology Today, up to 85% of big data analytics projects fall flat, and only 20% of analytic insights deliver on business outcomes. But, according to Gartner , it’s not always the fault of the data or its analytics.  It’s often a lack of staff training to interpret analysis. Or it’s a lack of man

Thought you might like to check out ’s blog on transforming your customer interaction data into actionable insights through Call Journey’s Voice Analytics. Click here to read more:

Transform Your Customer Interactions with Call Journey’s Voice Analytics | InflowCX Sharing best practices has always been a staple in contact centers; however, most of the best conversations aren’t cataloged or acknowledged unless QA