Heritage

We’re running Scheduled Maintenance to our Mobile Banking App and Internet Banking between 10.00 pm (AEST) Saturday 9 November, to 8.00 am (AEST) Sunday 10 November.

During this time, you will be unable to access the following services:
- Mobile Banking App
- Internet Banking
- Phone Banking
- Fast Payments (NPP)

ATM and card access could also be impacted during this time. Please ensure you have enough funds in your transaction account/s, prior to the outage.

We apologise for any inconvenience. If you need support, our service consultants are available 24 hours a day, 7 days a week on 13 14 22.

UPDATE - 12PM AEST: This issue has been resolved.

EARLIER: We are aware of an intermittent issue with Visa card payments. Customers may experience a decline at the terminal despite having available funds.

Our team is currently investigating, and we’ll provide an update as soon as possible.

Sorry and we thank you for your patience.

This is your last chance to enter! Entries close at 1pm tomorrow 📸

Last call! The 2024 People First Bank Photographic Awards close at 1pm tomorrow! Whether you’re a professional or just love capturing moments, this is your last chance to enter and compete for a share in over $50,000 in prizes! Don't miss out—submit your entry today >> https://peoplefirstphotoawards.com.au/

Looking for some FREE entertainment these school holidays? 🌳🌸🎵

Pack a picnic and head to the People First Bank Parkland Entertainment to see Laurel Bank Park come alive with music, entertainment and blooms.

Find out more about our support at https://bit.ly/4gzB6CQ

We understand that money pressures can feel overwhelming, so just remember that you're never alone and our team is always here to help. If you need us, we’re here to chat on 13 44 22 or in branch.

For tips on how to look after your financial wellbeing, head to >> https://bit.ly/3EDnFQz

Today is R U OK? Day – a powerful reminder that a simple question can change lives. Remember, you don't need to be an expert to ask the question - just a good friend, a great listener, and a shoulder to lean on should your mates need a little extra support.

This year’s theme, "Ask R U OK? Any Day," really hits home for us at People First Bank. We’re all about creating a safe space for our members and people, not just today, but every day.

Calling all photographers 📸

Learn more and enter here >> peoplefirstphotoawards.com.au

A number of branches will be closed for the Royal Queensland Show Holiday (Ekka) this week.

📅 Monday, 12 August 2024
• Beenleigh
• Browns Plains
• Capalaba
• Gatton
• Kingaroy
• Kippa Ring
• Loganholme
• Morayfield
• Nanango
• Northlakes
• Strathpine
• Victoria Point

📅 Wednesday, 14 August 2024
• Brookside
• Carindale
• Chermside
• Forest Lake
• Garden City
• Indooroopilly
• Queen Street

Our contact centre is open 24/7 if you need assistance. Please call 13 14 22 to chat to the team.

We’re thrilled to support the People First Bank Foundation’s “Community at Heart Appeal”. From Monday, 12 August until Friday, 16 August, all Heritage branches will support Zephyr Education Inc by acting as collection points for water bottles and school lunchboxes for children starting a new school as a result of domestic violence. Pop in to your local branch to donate.

💜We’re super excited to be launching the Foundation’s first Community at Heart Appeal as the People First Bank Foundation.💜
The Appeal will run from Monday 12 to Friday 16 August.

This year we have upped the ante and will be supporting two amazing charities. An aim of the Appeal is to encourage the Bank’s members to use the branch network as a point to donate the much needed goods.

Heritage, People’s Choice, and People First Bank branches in Queensland, New South Wales, Victoria and Northen Territory will again support Education by collecting water bottles and school lunchboxes for children starting a new school as a result of domestic violence.

In South Australia, People First Bank and People’s Choice branches will help Backpacks 4 SA Kids INC. by collecting pyjamas for children and youth who have become displaced from their homes often as a result of a trauma and with little to no personal belongings.

Both of these organisations struggle to collect enough of these respective items to meet the needs of the children they support.

This is a great opportunity to come together as a collective to showcase what having the Community at Heart can achieve.

If you don’t have time to purchase PJ’s, a lunchbox or water bottle you can still support the appeal by making a donation at: http://www.givenow.com.au/cah2024

We look forward to sharing the success of the appeal and its impact with you.

Please be advised that the following branches will be closed today, Monday 5 August, due to the NSW Bank Holiday:

📍 Castle Hill
📍 Macquarie Park
📍Parramatta
📍Tweed Heads

Our contact centre is open 24/7 if you need assistance. Please call 13 14 22 to chat with the team.

Be aware of scam SMS messages and calls pretending to be from Heritage Bank and requesting your secret passwords, card details and one time passwords. For more information and to keep your banking safe >> https://bit.ly/4ccztYe

Remember:

🚩 Always check the authenticity of any unsolicited call, email or message by calling us directly on 13 14 22.

🚩 We will never contact you asking you to move funds to another account.

🚩 We will never ask you to reveal a One Time Password (OTP) to us – that is private and individual to you.

🚩 While Heritage may send information, or confirm receipt of items, by SMS and email, we will never send requests for you to share personal security details such as your PIN, CCV number, internet banking passwords or credit card details

Originally known as the Heritage Bank Photographic Awards, the newly named People First Bank Photographic Awards are open to professional and amateur photographers. Learn more >> peoplefirstphotoawards.com.au

Know someone with a passion for photography? Tag them below!

Originally known as the Heritage Bank Photographic Awards, the newly named People First Bank Photographic Awards are now open! Whether you’re a professional or a hobbyist, you can take a shot at winning a share in over $50,000 in prizes.

Learn more and enter here >> peoplefirstphotoawards.com.au

Know someone with a passion for photography? Tag them below!

Check out the latest milestone for People First Bank, unveiling the first of our rebranded branches. Our new brand will be rolled out in branches across the country over the next 18 months.

Time is running out! Buy your $2 tickets today and go into the draw for a chance to win 1 of 51 prizes worth over $300,000! Buy your tickets here >> communitylottery.com.au

There are less than 3 DAYS left to be in with a chance to turn $2 into an all-new Toyota Kluger Hybrid GX (valued at $63,861 RRP). Purchase your People First Community Lottery tickets before 11:59pm ACST this Thursday 25 July to be in with a chance to WIN!

Visit www.communitylottery.com.au to buy your $2 tickets today.

As a result of the worldwide Windows/Crowdstrike outage, the following branches will be closed today:

Clifford Gardens
Grand Central
Wilsonton
Kmart
Highfields
Coomera
Carindale
Chermside
Springfield
Maroochydore
Castle Hill

Members continue to have access to ATMs, online and mobile banking, and our 24/7 Contact Centre is available to assist on 13 14 22.

There is a worldwide issue affecting Windows devices connected to the platform provider, Crowdstrike, which is causing outages globally. Members’ funds are safe but some services are intermittently impacted including mobile and internet banking. This is not a cyber attack on Heritage Bank. Our teams are working on maintaining continuity of services and we’ll keep you updated.

Please also be alert to scammers who may try to persuade you to give them remote access your devices to resolve this issue.