Manly Haematology

y clinic but specialise in benign (non-malignant) disease. Examples of disorders treated include venous thromboembolism, abnormal blood counts, paraprotein and bleeding disorders, and the investigation of lymphadenopathy and splenomegaly. During a consultation, you will receive a comprehensive assessment, with an in-depth analysis of any investigation results, and a management plan. We take the time to listen and believe that it is important that patients are engaged in their healthcare. Our emphasis is on providing a long-term relationship with our patients where communication is a key priority. Our online Patient Portal allows you to access all your Manly Haematology information and appointment details at any time. You can also upload your own documents, blood results, photographs, and correspondence from other healthcare providers to our Patient Portal. We are integrated with local pathology and radiology providers to ensure we have up-to-date results, avoiding unnecessary duplication. If required, we can review your My Health Record for any other relevant results, hospital discharge summaries, or specialist letters. We are a contemporary specialist clinic that maximises the benefits of medical technology and secure communications. We understand that greater visibility of accurate and up-to-date information results in safer and enhanced patient care. Frequently Asked Questions

Do I need a referral and an appointment? All Manly Haematology appointments need a valid referral from a GP or other medical specialist. The referral from your GP will be valid for 12 months from your initial visit, whereas a referral from another medical specialist will only be valid for 3 months from your initial visit. A valid and current referral will enable you to a Medicare rebate. This can be claimed for you by the Manly Haematology reception staff after any consultation. Although other health professionals, such as physiotherapists, can give you a referral, these are not accepted by Medicare. Consultations are by appointment only. How long will I wait for an appointment? All new referrals are triaged, and available appointment times are allocated based on clinical urgency. All patients are automatically added to a cancellation list that can be utilised in the event of someone else changing or canceling their appointment. How do I make an appointment? Once your referral has been triaged, our reception staff will call you to make an appointment. At this stage, they will establish your preferred method of communication. Will I receive an appointment confirmation? The reception staff will send a letter of confirmation of your appointment with the Registration form and Health Questionnaire instructions. You will also be sent a SMS reminder a few days before the appointment. Can I change or cancel my appointment? We aim to give patients appointments as soon as possible. To help this, please give as much notice as possible if you are not able to attend your appointment, so we can offer this appointment to patients on our cancellation list. If you wish to reschedule or cancel an appointment, please contact our reception staff directly on 02 9052 1896. Cancellations and rescheduling require at least 2 business days’ notice otherwise a non-Medicare refundable cancellation fee will be charged. If you have any symptoms of a respiratory infection, please request a telehealth consultation, and do not attend the practice. Please note that the fees are not different for a telehealth appointment. What is the Patient Portal? At the time of booking your first appointment, the reception staff will arrange an emailed invitation to access our Patient Portal. This is a secure online site for you to access all your Manly Haematology documents, manage your invoices and view your appointment details. You also have the ability to upload your own medical documents, blood results, and letters from other health providers, which helps us with your care. Manly Haematology’s Patient Portal is provided by our practice management software provider, Clinic to Cloud. Their Patient Hub website explains all the features of the Patient Portal and how to use them. What should I bring to my appointment? At the time of your first appointment, we will need to confirm the details provided at registration, so please bring with you your:
• A valid referral from your GP or other medical specialists
• Medicare card
• Private health insurance / Pension / DVA cards
• Emergency contact details
• Contact details of other health professionals you currently see
• Registration form and Health Questionnaire (unless completed online)

For all appointments please bring:
• List of your current medications (or Webster-pak medication pack)
• Results of any recent tests (blood/urine tests)
• Reports of any imaging (e.g., X-rays, CT, or MRI scans)
• Any other relevant letters from doctors or other health care providers
You can also upload pictures of these documents or medications to your Patient Portal. What happens at my appointment? During a Manly Haematology consultation, you can expect a comprehensive assessment including:
• A detailed evaluation about your current problem, including your symptoms and current medications
• A review about your past medical history, previous operations, and your family’s medical history
• A physical examination
• A discussion and explanation of any recommended tests or treatment options

Afterwards a detailed letter will be sent to your referring doctor (which can also be sent to your specialists) and uploaded to your Patient Portal. Currently, it is not possible for us to upload your letter to My Health Record directly, but we will do so once this function is available to us. How long is an appointment? The initial consultation is approximately 45 minutes and subsequent appointments are 20-30 minutes in duration. How much does an appointment cost? Please contact reception on 02 9052 1896 to get a better idea of the costs for your appointment. Since Manly Haematology is a private clinic and does not bulk bill fees will apply for each consultation. Our practice does not receive funding from any source other than our patients. And there is no government financing for private medical practices. The appointment costs reflect the complexity of a person’s health issues and the length of consultation. At Manly Haematology the appointment charges are less than the Australian Medical Association’s (AMA) recommended rates. Where is Manly Haematology located? Manly Haematology is located on Level 5, 22 Darley Road, Manly NSW 2095
We are located opposite Manly Village Primary School. The entrance to the building is through some double glass doors in between Condell Financial and Rowe Partners real estate agent. Please take the lift to the fifth floor and exit the lift by turning right. We are located through the glass door and share a waiting room with Beaches Babies. Douglas Hanly Moir Manly pathology service is also on Level 5. Parking
There is limited timed, free on-street parking nearby. There is also an underground parking station at Coles Manly Carpark located at 10 Wentworth St, Manly NSW 2095. Parking is free for the first 2 hours. Wheel-chair access
The building has a lift and there are no stairs within the clinic.