Matchboard

Creating exceptional customer service - 35 different perspectives!

What does it take to deliver world-class customer service? Let's dive into practical strategies to elevate your customer interactions and turn satisfied customers into brand advocates

Many tech vendors are US based with their financial year ending Dec.30. So if you’re looking to buy new tech, now’s the time to negotiate a deal! Find suppliers to meet your needs here ⬇️

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This year our annual company offsite was in beautiful Noosa. Noosa is teeming with nature - brush turkeys, pelicans and water dragons, even 2 humpback whales and a pod of dolphins appeared on an ocean thrill ride. An inspirational backdrop which got the creative juices flowing at the best Matchboard offsite ever!

Rising costs, talent shortages, remote working and global volatility – executives have had it all this year. We’re organising a Leaders Lunch to farewell a challenging year and toast a productive and fulfilling 2025! Sydney, Nov.19.

End-of-year Leaders Lunch - Matchboard Rising costs, talent shortages, remote working and global volatility - executives have faced it all this year. We're organising a Leaders Lunch to farewell a challenging year and toast a productive and fulfilling 2025! Places are strictly limited for this event, which will be a fantastic opportunity...

A must read collection of interviews with 7 exceptional CX and Digital leaders. Free to download.

Interviews with 7 Exceptional CX and Digital Leaders - Matchboard Sit back and enjoy the insights, with this inspiring collection of interviews with 7 of Australia’s most exceptional CX and Digital Leaders. Topics covered include AI, customer service, and outsourcing. You'll find powerful learnings and practical tips, sprinkled with humorous anecdotes from the f...

leaders: on Nov.13, we’re excited to bring you an exclusive roundtable lunch in partnership with Zoom. The theme is “How AI and analytics are powering a new style of proactive CX.” Express interest in joining!

How AI and analytics are powering a new style of proactive CX and EX - Matchboard It seems so simple - integrate phone, digital and video channels to provide a smooth customer experience. Yet so few organisations have reached this CX nirvana, often due to multiple vendor systems and a lack of AI analytics to drive proactive and seamless customer and agent journeys. Join your indu...

As a Customer Leader, would you like to support the environment or charitable causes, but are just too busy to work out how? There are some great options specific to the CX and Contact Centre world in Matchboard's new white paper, free to download.

ESG and the Contact Centre and CX industry - Matchboard This white paper explores the integration of ESG (Environmental, Social and Governance) principles with contact centre and CX environments. Glean insights into the benefits of ESG adoption, practical strategies for implementation, and take inspiration from case studies showcasing successful initiati...

📈 leaders, you won't want to miss this online lunch event, Nov.7: "Unlocking the next growth stage for your BPO – how to create a system for leads, revenue and retention". This event is open to C-level executives and growth leaders at mid to large size BPOs.

Unlocking the next growth stage for your BPO - how to create a system for leads, revenue and retention - Matchboard At this complimentary online lunch event, BPO growth consultancy Flipside Group will use case studies to demonstrate how to: move from a non-scalable outbound model to a sustainable inbound model for BPO leads bring sales and marketing together for higher lead conversion reduce cost per lead and cos...

Every day of the week there are business events, conferences, roundtables, yet so few of them have a charity partner. At Matchboard's Executive Connections event, we raised $1,000 for children's cancer charity, Camp Quality. We did that by incentivising attendees to meet with sponsors and made a donation for every meeting held. It's time for the events industry to get creative and support more not-for-profits!

connections: if you're responsible for a sizeable front or back office operation, and open to ways of improving workforce , this complimentary dinner event on Oct.17 is for you. Details below.

Executive Dinner: Spotlight on Workforce Productivity - Matchboard As so many businesses look to improve productivity in the hybrid working environment, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with oth...

With some trepidation, we've launched a beta version of a GenAI bot on Matchboard! We're looking for 5 people who can donate 5 minutes to take this Matchbot for a spin 🤖 All you'd need to do is to enter 5 questions and let us know if you spot any anomalies in the answers. Reach out if you can help - we'd be super grateful!

We've just held our major event of the year, Executive Connections, and the testimonials are flowing in - we are blushing 😊
· “The Executive Connections session held by Matchboard is a fantastic way to connect with other leaders across the industry and follow up with key vendors at the same event. It allows for fluid conversation on strategic topics with immediate discussions on potential solutions.”
· “Another great event from Matchboard, always an opportunity to connect with peers across multiple industries. Great job again team.”
· “You always know that when you turn up to a Matchboard event, you are meeting with the greatest minds in CX. Cannot recommend highly enough.”
· “Matchboard events are truly fantastic! They provide a wonderful opportunity to connect with like-minded individuals who share similar roles and challenges. It's the perfect way to strengthen your network and have a supportive group of people to turn to for help in solving day-to-day challenges.”
· “Love the way it brings thought leadership to a range of relevant topics in a relaxed social environment without feeling pressurized and the bonus of making new friends!”
· “An insightful evening with lots of opportunities for great conversation with other CX and Call Centre leaders.”
· “Great networking event!”
· “I attended Matchboard's Executive Connections Event in Sydney which was (as always) a terrific way to spend a couple of hours being able to network and have good conversation. Sharon gathered some great speakers which included Datacom who also stimulated some good discussion about automation during the round table session. I see these events as a real privilege to be invited to and it's great to be in a room with so many top CX leaders.”

Thank you to the executives who attended our 3-hour networking, learning and matchmaking extravaganza! It was so much fun! And not possible without our wonderful sponsors Datacom, Freshworks, MaxContact Australia, Customer Driven Solutions, Weploy, Platform One, Firstsource and iCXeed.

Finally thank you to our speakers for your inspiration and leadership, Ayelet Mendel-Girin, Margot Birbeck, Angelo Azar, James Johnstone and Gráinne Tierney CFRE.

We'll be back again next year!

Offshoring is popular for cost-conscious finance and leaders. Which location to outsource to can be a hard decision. In this white paper, we compare 3 locations for accounting services: Fiji, the Philippines and India.

A Comparison of Fiji, the Philippines and India for Offshore Accounting Services - Matchboard Outsourcing accounting services to offshore teams can provide a crucial business advantage – reducing operational costs without compromising on quality. It’s no surprise that engaging an offshore team is instantly attractive to cost-conscious finance and accounting leaders looking to tap into th...

28 experts give tips on Personalising the Customer Experience - check it out!

Let’s Talk: Personalization techniques to enhance customer experience Join us as we explore effective techniques that can transform customer interactions and elevate the overall experience in this week's edition of Let's Talk

If you love a good coffee, you probably love De’Longhi! Here their ANZ Head of Customer Experience shares what's brewing in the world of .

Interview with James Boyden: brewing a great customer experience at De'Longhi - Matchboard James Boyden is Head of CX, Australia/NZ at De'Longhi Group, one of the world’s leading players in the household appliance sector and best known for its coffee machines! Read our exclusive interview with James. De'Longhi is a brand known for quality appliances. Is quality customer experience equal...

We're celebrating 12 years in business today 🥂 Huge thanks to all our followers and clients for their support!

Executives - if you're responsible for a large front or back office operation, and open to ways of improving workforce productivity, this dinner event is for you.

Executive Dinner: Spotlight on Workforce Productivity - Matchboard As so many businesses look to improve productivity in the hybrid working environment, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with oth...

🔔 Check out our beautiful (and very loud!) brass bell which we'll be ringing at Matchboard's Executive Connections event! More info here: https://www.matchboard.com.au/event/executive-connections-2024/

Huge thanks so Lead Sponsor Datacom, and our category sponsors MaxContact, Firstsource, Weploy, iCXeed, Customer Driven and Freshworks.

Posting for , today, this quote inscribed on the wall of the Library of Congress: "The foundation of every state is the education of its youth". So true!

CX trailblazer Sophie Imbert is interviewed on Matchboard in this month's newsletter - check it out!

Matchboard Update Aug 2024 Interview with Superannuation CX Leader, Sophie Imbert | Executive Connections Event 2024

A renowned economist, Paul Krugman, once said: “Productivity isn’t everything, but in the long run it’s almost everything.” If you're a senior Operations or Workforce leader, and productivity is on your agenda, please join our free online lunch this September!

How Operations Leaders can measure and improve workforce productivity - Matchboard A renowned economist, Paul Krugman, once said: "Productivity isn't everything, but in the long run it's almost everything." In 2024, remote and hybrid working are throwing a spotlight on productivity and compliance in customer operations. Monitoring and enhancing productivity not just in the contact...

Be There! iCXeed is thrilled to be leading the AI conversation at the upcoming Executive Connections by Matchboard! Join Ryan Rayner and the team as they share their practical advice, use case development tips and client success stories on leveraging AI for game changing CX with Amazon Web Services.

Don’t miss this must attend event. Learn how/where AI can accelerate your CX objectives.

👉 Register today: https://www.matchboard.com.au/event/executive-connections-2024/

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Proud to announce Camp Quality as our for Executive Connections. In the matchmaking segment of the event, we're making a donation for every meeting held and hope to raise thousands of $! Plus we'll have a panel discussion about how the and industry can give back to society in creative ways. 44 out of 50 places are already booked, so be quick if you'd like to register for this one-of-a-kind, inspirational learning and networking event! Info here: https://www.matchboard.com.au/event/executive-connections-2024/

"How to develop a Strategy" - executives at Kyndryl, Matchboard and 6 other businesses weigh in. Thanks to Yajush Gupta for collating ideas on this important topic!

Let's Talk: How to develop a CSR strategy In this week’s edition of Let’s Talk, our experts break down the key steps and considerations to build a CSR plan that aligns with your company's values