CyberPro

Many companies outsource without knowing their goals. Ask yourself why you want to outsource to help you find the right partner. Do you want to reduce costs, improve support services, access new technologies, implement a project, mitigate risks?

Knowing your goals will help you and your outsourcing partner set expectations and avoid misunderstandings.

From fake invoice notices to convincing emails or SMS, phishing is a scam that tricks your staff into revealing personal information or visiting malicious websites. Not only could you lose money and intellectual property, but it can also deliver a devastating blow to your brand’s reputation.

Although VoIP works with traditional desk phones, it also works with ‘softphones’. A softphone is an app on your mobile device, PC or laptop that enables you to make and receive VoIP phone calls, similar to Skype.

Softphones allow for unprecedented mobility in terms of being able to work in any location. In today’s flexible work environment where many people work from home, hot desk, or on site, it is vitally important that people can pick up and work seamlessly from any location.

Passwords are often the only thing separating you from a cybercriminal because they act as a key to your IT systems. You don't use the same key for your home, automobile, or place of business for good reason. Similar to this, you shouldn't use the same password for your business systems, internet accounts, or email.

Read more on our website: https://www.cyberpro.com.au/benefits-of-a-password-management-tool-for-your-business/

Most people have used Microsoft products during their professional careers, so Office 365 isn’t a brand new platform you or your employees will need to learn. It has the same familiarity all Microsoft products have, so you won’t have any downtime or expense training employees. Although it has some new features with cloud services or using SharePoint or other add-ons, they still have the familiar Microsoft feel.

Any IT outtages can have a big impact on your business.

If you don't have the expertise to be able to fix it in a timely manner then you could be significantly out of pocket, with a loss of productivity and efficiency.

When you don't have an inhouse IT team or people who are technologically proficient, outsourcing can be a great option. Read our article for three reasons why we believe every small business should be outsourcing their IT.

https://www.cyberpro.com.au/is-it-time-to-outsource-your-it-services/

Creating secure passwords is a critical first step in protecting your business, and personal and customer information. The strongest passwords are at least 12 characters long and contain a mix of upper and lower case characters, numbers, and symbols. But how would you remember your password if it’s $*u^reTGxM9si5?! That’s where password management tools come to the rescue - you only need to remember one password, and a password manager does the rest.

If you've been the victim of a scam, write down any details you have about the scammer like their telephone number, email address, website address or any other pertinent information. These details can help the relevant government bodies identify criminals or close the ways in which they are contacting people.

Some IT help desks make you feel like you’re completely reliant on their services. And yet, when you call they’re not there. With CyberPro, your employees have access to our Sydney-based team to help you on the spot.

Extended detection and response (XDR) is a security solution that examines data across multiple security layers, including email, servers, endpoints and networks to qu**ky identify any threats.

Some attackers attempt to avoid detection by hiding between security silos and quietly infecting systems. While security teams are assessing and analysing a known issue, an undetected threat could be slowly spreading throughout your business network.

XDR takes a “whole picture” approach by automatically examining data across individual security silos enabling security teams to hunt, identify, analyse, and remediate threats faster to prevent data loss and security breaches.

Relying on antiquated telephone technology is not only expensive, but also inefficient. Traditional telcos in Australia love to lock clients into expensive, cumbersome, and rigid contracts. So, before your telephone contracts are due for renewal, talk to your IT partner about upgrading your phone systems to VoIP to reap the benefits of, and cost savings that VoIP offers. Read more here: https://www.cyberpro.com.au/benefits-of-switching-to-voip/

Weak passwords or the reuse of passwords being sent across your network creates an exposure gateway for initial access. Once a cybercriminal is connected to your network, they can then increase their access level using other types of attack vectors within the system so be sure to train your staff on the importance of having strong passwords.

Downtime and an ineffective IT infrastructure damage not just your team, but your clients as well.

You could experience loss of sales if your website goes down or your ordering process experiences an issue, resulting in a loss of profits and reputation. Your business will also suffer embarrassment by not being able to produce results or information on demand.

To manage customer requests, assist them with support inquiries, and ensure the systems they use are functioning correctly, you need reliable systems. Any downtime you have will affect how successfully you serve your clients, so a well-managed IT system is a must for your business.

Malware (malicious software) is a type of virus that snoops on things like your keystrokes and browsing activity. It can find out your passwords or redirect you to a website that looks legitimate (like your bank). Contact us to discover the simple things you can do today to defend your business against these threats.

Any IT-related issue can lessen your team's overall productivity, whether it be due to a lack of software updates, frequent internet disconnections, or general downtime that prohibit them from working. This directly translates into lost time, money, and increased frustration.

If your IT systems aren’t managed well, your company's growth may be hampered, and you risk higher staff turnover. By understanding and optimising your IT systems, you will see a significant increase in productivity and higher employee engagement.

In recent years, outsourcing IT services has become more common. Businesses can focus on more pressing issues by delegating tasks to a third party. Additionally, it lowers operating costs and frees up resources for other projects while having access to consultants with a wide range of skills and experience they may not have in-house. Read our tips on preparing your business so you can fully reap the rewards that outsourcing offers here: https://www.cyberpro.com.au/4-tips-to-prepare-for-outsourcing-your-it-services/

By global standards, Australia is a wealthy country with very trusting people making it ripe for exploitation by cybercriminals.

Over 67,500 reports of cybercrime were reported to the Australian Cyber Security Centre (ACSC) during the 2020–21 financial year, an increase of over 13% from the previous year.

No business sector is immune from cybercrime and other malicious cyber activity with cybercriminals and state actors1 targeting Australian government agencies at all levels, large organisations, vital infrastructure providers, small to medium-sized businesses, families, and individuals.

One of the many VoIP benefits that make it appealing is scalability. In practical terms, this means that your phone system can grow with your business without the need to buy additional hardware or dedicated lines.

For example, if your business experiences seasonal demand, you can quickly add more lines to accommodate the increased demand, then return to normal service when you no longer need them.

Whatever your situation, you can rapidly scale your preferences up or down without investing more than you need.

For your internal board and management meetings, our CEO, Ian Ward, delivers 40 years of IT experience. You may act decisively knowing that it is supported by a good IT strategy that has been proven effective. No more guessing.

With the collaborative tools Office 365 provides, you can share mailboxes, calendars, contacts and edit documents in real time. The SharePoint Online platform facilitates sharing content both inside and outside your business. This means that no longer will versions of documents go missing as colleagues and clients can share and collaborate on files together in real time, and sharing files via email can be linked, rather than sent as attachments.

Poorly managed IT systems have many negative impacts on your business, including extra costs. Most businesses recognise the costs associated with the set-up of IT, but few consider the costs of its maintenance and support. If your systems are not optimised or are being used incorrectly, you won't be able to take full advantage of the benefits that a properly managed IT system brings.

Read more about the importance of maintaining your IT systems on our Insights: https://www.cyberpro.com.au/the-cost-of-a-poorly-managed-it-system/

Phishing is a type of social engineering where cybercriminals mask themselves as a legitimate person or business. They will email, text, or call a person to trick them into performing an action such as clicking a link to a site prompting them to enter their username and password, or open an attachment that will deploy malware on to a system or network. Can your employees spot, and do they know what to do, in the event of a phishing attempt?

Throughout the years, you have modernised technology in your business, but what about your telephone system? Relying on antiquated telephone technology is not only expensive, but also inefficient.

Traditional telcos in Australia love to lock clients into expensive, cumbersome, and rigid contracts. But did you know that you don’t have to sign a traditional contract anymore? So, before your telephone contracts are due for renewal, talk to your IT partner about upgrading your phone systems to, the benefits of, and cost savings that come with using VoIP.

Lots of your systems run in the cloud: Microsoft Office 365, Xero, MYOB, Salesforce, Atlassian, Canon, Fujitsu, HP, Apple, etc. Cloud providers are notorious for their inaccessible support. We can save you hours by quickly identifying where the problem is and who needs to be contacted.

Compromised credentials typically happen through a data breach or a phishing attempt. This is particularly dangerous when a person uses the same credentials across multiple sites, as the cybercriminal can then use the information to access other accounts a person holds, including business systems.

For more information on how to avoid the risk of compromised credentials, please visit our website: https://www.cyberpro.com.au/3-types-of-cyber-attacks-and-how-your-business-can-be-prepared-for-the/