humii

How does your customer experience compare?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, on average, 76% of shoppers were initially greeted by a bot via retailers live chat.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

PSA: The future of mystery shopping is here! 🕵️‍♂️

… and we’ve got the solution!

By combining cutting-edge technology with real human analysis of the entire shopping experience 🤯

But, how many mystery shops per week should you be undertaking?

Good question!

We recommend a minimum of 3 x shops per week.

This is important, as we are capturing a big enough data set to ensure that our scoring is a true reflection of opinions from a diverse range of shoppers.

We want to be absolutely certain that we aren’t just reporting on one instance, as this will not be a true representation of your overall customer experience.

By reporting regularly, you will be able to see the impact of your actions on the end-to-end customer experience, and also see how quickly you can influence customer perceptions.

Interested in knowing more? Start prioritising your customer experience today! To find out more about how humii can help your retail business thrive, get in touch today and book in for a free demo!

https://www.humii.co/

🤔 What is a good humii score?

Good question! We’re glad you asked 🤗

When it comes to your humii score, there are a number of factors, across our 8 dimensions that go into it.

If you want to know how you’re shaping up against others, the best place to start is with our comparison scores.

Or, alternatively, you can also look at it this way: the higher your humii score, the better shopping experience you’re providing customers.

The closer you get to 💯, the more likely customers are to convert and stick around.

Are you ready to make 2023 a roaring success? It’s time you prioritised your customer experience. To find out more about how humii can help your retail business thrive, get in touch today!

https://www.humii.co/

New Year, New Customers … ?

Start the year on the right foot - that’s with your customer experience front of mind!

Ensure that you are putting your business’ best foot forward so that you can increase conversions and retain loyal customers through creating an unbeatable customer experience.

Not sure where to start?

Book in for a FREE Humii demo and we can show you how it’s done!

How sustainable do customers think your online store is?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, 50% of products were shipped in packaging that shoppers considered to be eco-friendly.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

From our team to yours, wishing you a Merry Christmas! 🎄 🎅

Humii Customer Shoutout 👐

Can we get a HELL YEAH for the team at .au and their awesome efforts ensuring that customers have a great time?!

Our shoppers love:

👟 The ultra-responsive customer support that is able to turn support requests around at the speed of light

👟 The exhaustive, detailed product reviews that help customers to evaluate the product quality and validate purchasing decisions

Our 8 Dimensions

At humii, we evaluate retailers across our 8 Dimensions of Online Shopping.

Covering the full end-to-end customer journey, our 8 dimensions allow us to provide granular feedback on where the business is performing well, and where there's opportunities to improve.

Want to see how this works in action? Book in a FREE demo now!

https://www.humii.co/contact

Could you believe it… we’ve made it to the end of the first year of Humii!

It’s been a wild year and we’re so stoked that our CX software has enabled us to work with many Aussie online retailers.

While our office won’t be closing over the holiday period, many of us will be enjoying some time off with our family and friends, so we won’t be at full headcount.

However, from 9 January 2023 onwards, we will return to full steam ahead - can’t wait to see where the new year takes us! 🚀

Do you consider all touchpoints in your CX?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, 76% of shoppers were initially greeted by a bot via live chat.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

You see, humans (for the most part) don’t enjoy littering our planet. In fact, since 2020, demand for transparency, accountability and corporate responsibility have all risen. According to the 2021 Gumtree Circular Economy report, 86% of consumers said sustainable practices inform their purchasing decisions when buying brand new.

It’s for this reason that greenwashing (when a retailer markets themselves as being environmentally conscious without having any real credentials) is a thing. Post-covid, sustainability sells; consumers are willing to pay more if a product brands itself as being ethically sourced and sustainable.

However, that’s not to say that there aren’t companies actually putting in the hard work.

Find out how your business fares with a Humii health check! We assessed online retailer's sustainability activities across more than 25 unique data points to provide perspective on how each retailer's sustainability initiatives were received. Book in for a free demo to see how you fare!

https://www.humii.co/contact

How do you surprise and delight your customers?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, 16% of products were shipped with additional extras that shoppers didn’t order.

We’re talking chocolates, discount cards, beauty testers or similar.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

How does your delivery time compare?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, the average time it takes for Aussie Retailers to deliver a product to the customer is 6 days.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

Humii Customer Shoutout 👐

Shoutout to the awesome crew at Glassons.com

Our shoppers love:

👖The beautiful website layout and imagery - they really make the site navigation and product selection a delightful experience!

👖Incredible high-quality products that arrive thoughtfully and neatly packaged in easy-to-use, eco-friendly satchels

Does your shop offer guest checkout?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, 81% of Aussie retailers offer shoppers the option of Guest Checkout.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

Today is the final day of Green Friday, and in case you hadn’t heard we’ve partnered up with the team at Green Friday for this years event.

All weekend, our team of mystery shoppers have been working tirelessly, assessing all participating online retail stores and providing their perspectives on how each retailer's sustainability initiatives are received.

Curious to know how we’ve been doing it? Swipe across to find out 👉

GREEN FRIDAY IS LIVE!

This year, we’re super stoked to be partnering with Green Friday for this years event.

Between November 18 - 21, our entire team will be assessing each retailers sustainability activities across more than 25 unique data point as part of our Green Friday Shopathon.

How do you think your business will measure?

🎉 Celebrating our wonderful partners Super Retail Group and the whole team at Rebel Sport.

In the past 90 days, our humii shoppers have received their packages from Rebel Sport in just 1.2 days on average?! Yes that's right, just over 24 hours to get from payment to the doorstep 😱

This insane delivery speed takes the lead for this metric across all of our partners and is a whopping 4.2 days faster than the average retailer who get their product out to customers in 6.4 days 🤯

Utilising our broad network of mystery shoppers and our unique approach to CX measurement, we’re stoked to be partnering with Green Friday to provide all participating Green Friday retailers with their own individual Sustainability Perspective insights report.

Humii's mystery shoppers will work tirelessly across the four days of Green Friday, assessing all participating online retail stores and providing their perspectives on how each retailer's sustainability initiatives are received. Post-event this report will be available to each retailer to download free of charge. Amazing right?

How sustainable to consumers think your business is?

This year, we’re super stoked to be partnering with Green Friday for this years event.

Between November 18 - 21, our entire team will be assessing each retailers sustainability activities across more than 25 unique data point as part of our Green Friday Shopathon.

How do you think your business’ sustainability efforts will fare?

Humii Customer Shoutout 👐

Introducing: Oroton

Our shoppers love:
👜 The incredible, high-quality products with amazing attention to detail that continue to delight shoppers
👜 The ultra-friendly, responsive and dedicated customer support team that continue to exceed customer expectations

How does your dispatch time compare?

Based on humii’s coverage of 5000 online shopping experiences across 500 Aussie retailers, the average dispatch time notification is 2.1 days.

That’s 2.1 days it’s taken Aussie retailers to notify their customers that a product has been dispatched.

Want to know how your eCommerce store compares? Get in touch with us today to find out more about how humii can help you!

A new study by MiQ has revealed that Aussies are expected to spend more and big this Christmas season.

According to the study, this festive season more than a third of Australians (34%) are expected to spend more when compared to 2021. And, the timelines have shifted forward too, with more shoppers intending to start shopping earlier, so as to overcome supply chain issues and cost-of-living pressures.

A good customer experience will make or break your business over the Christmas period...and will heavily impact who is returns to shop again.

Want to know how your customer experience stacks up? Get in touch with us today to find out more about how humii can help you!